Outlook 2016 - Cannot Open Certain Messages When NVDA is Active


Christo Vorster <christo.vorster.klavierstem@...>
 
Edited

GAood Morning list

Please help!!

Regards

 

Christo Vorster (Worcester, south Africa)

 

This is the copy of the log:

 

INFO - __main__ (10:54:35.500) - MainThread (9268):

Starting NVDA version 2020.1

INFO - core.main (10:54:36.897) - MainThread (9268):

Config dir: C:\Users\Christo Vorster\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (10:54:36.897) - MainThread (9268):

Loading config: C:\Users\Christo Vorster\AppData\Roaming\nvda\nvda.ini

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Windows version 10.0.19041 workstation

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Python version 3.7.7 (tags/v3.7.7:d7c567b08f, Mar 10 2020, 09:44:33) [MSC v.1900 32 bit (Intel)]

INFO - core.main (10:54:40.442) - MainThread (9268):

Using comtypes version 1.1.7

INFO - core.main (10:54:40.442) - MainThread (9268):

Using configobj version 5.1.0 with validate version 1.0.1

INFO - synthDriverHandler.setSynth (10:54:48.280) - MainThread (9268):

Loaded synthDriver ibmeci

INFO - core.main (10:54:49.218) - MainThread (9268):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0

INFO - brailleInput.initialize (10:54:49.220) - MainThread (9268):

Braille input initialized

INFO - braille.initialize (10:54:49.228) - MainThread (9268):

Using liblouis version 3.12.0

INFO - braille.initialize (10:54:49.241) - MainThread (9268):

Using pySerial version 3.4

INFO - braille.BrailleHandler.setDisplayByName (10:54:51.145) - MainThread (9268):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - core.main (10:54:53.007) - MainThread (9268):

Java Access Bridge support initialized

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:54:53.272) - _UIAHandler.UIAHandler.MTAThread (7440):

UIAutomation: IUIAutomation6

INFO - core.main (10:55:00.063) - MainThread (9268):

NVDA initialized

ERROR - eventHandler.executeEvent (11:07:11.977) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.UIAGridRow object at 0x079A43B0> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\behaviors.pyc", line 611, in reportFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 506, in getObjectSpeech

  File "speech\__init__.pyc", line 377, in getObjectPropertiesSpeech

  File "baseObject.pyc", line 42, in __get__

  File "baseObject.pyc", line 145, in _getPropertyViaCache

  File "appModules\outlook.pyc", line 445, in _get_name

  File "comtypesMonkeyPatches.pyc", line 26, in __call__

_ctypes.COMError: (-2146233083, None, (None, None, None, 0, None))

ERROR - eventHandler.executeEvent (11:07:46.564) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "speech\__init__.pyc", line 512, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

During handling of the above exception, another exception occurred:

 

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 527, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 678, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.574) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.595) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

 

 

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?

 

 

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