Re: Installation issues


 

Hi,

Okay, can you try the following:

  1. Run Narrator (press Windows+U to open Ease of Access, then select Narrator).
  2. Run NVDA 2020.2 installer.
  3. After the music is heard, see if Narrator announces things related to NVDA.

If yes, it might be something with your NVDA settings. If not, the installer may have become stuck somewhere.

Cheers,

Joseph

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 9:25 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I just tried that sadly no luck:(

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 12:12 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

I see. Short of asking you to upgrade to Windows 10, can you try installing NVDA 2019.3 if you can find it?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I have no add ons, latest updates from January and I hear the music then closing NVDA and installation stops always here.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 

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