my friend's problem is solved for now

Rosemarie Chavarria

Hi, everyone,

I had my friend go into narrator to see if she had NVDA in her downloads folder. She has NVDA 2019.2 but now she can't update it. For some strange reason she's not able to go into the NVDA menu by hitting insert N. I tried the caps lock and the other key but nothing worked. I think the man who fixed her computer didn't configure it correctly.

Any suggestions as to how she can get into the NVDA menu?

Thanks again for your help.


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