Hi

I am guessing it is nvda that you updated and windows near the same time and some thing went wrong.

Maybe if it was windows some of the files needed in windows became un registed and hopefully the tool will fix the problem

Try the Run COM Registration Fixing tool... which is found under the tools section in NVDA and when located press the enter key on it and follow directions.

You might need to restart your computer and hopefully that will fix the problem. I usually shut down the pc then restart it as some times a restart of the pc does not fix the problem

By the way to find out which version of windows you have in the search box type winver then press the enter key and the next page that comes up will tell you the version number of windows.

If it is windows check under the help then about section as I am guessing that is what you are referring to when you said from win 18 to win 20 or some thing like that in the previous email.

If it says nvda 2020.3 then it is up to date with nvda.

Gene nz