Re: trouble switching to basic mode in Gmail

Louise Pfau

Hi.  I had the same problem after my service provider migrated their service over to the Google platform, even after I'd activated the "Set Basic HTML as default" link.  I'm using Microsoft Edge.  I talked to my service provider's Technical Support department, and they sent me a link that tells the server to load Basic HTML as the default.  I've posted it below my name.  I hope this helps.


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