Re: Windows mail not responding to keyboard

John J. Boyer

Hello Everyone,

When I start Windows Mail it says "nothing has arrived yet." when I press NVDA+ctl+F1 it says "Commsapp module is loaded." Then it won't do anything. I know that there are messages waiting.

I'm trying to get Windows App Essenrtials installed.


On Wed, Nov 18, 2020 at 10:16:44AM -0800, Joseph Lee wrote:
Hi all,

For John: can you tell me what NVDA tells you (through braille) when you press Control+NVDA+F1 while a message is open in Mail app? If it says “commsapps.exe”, then the solution is using Windows 10 App Essentials add-on until the bug fix shows up to everyone (currently the bug fix in question is part of alpha builds).



From: <> On Behalf Of Brian Vogel
Sent: Wednesday, November 18, 2020 10:14 AM
Subject: Re: [nvda] Windows mail not responding to keyboard


Knowing the message you're getting when everything halts in its tracks is going to be key to finding a solution.

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041

If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

~ Thomas Reed Powell

John J. Boyer
Email: john.boyer@...
Status: Company dissolved but website and email addresses live.
Location: Madison, Wisconsin, USA
Mission: developing assistive technology software and providing STEM services
that are available at no cost

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