If this is done via the web, and I have to presume it is, clear your browser's cache, exit the browser, and start it and try again.
A web search on your chosen browser's name with "clear cache" will turn up hundreds to thousands of step-by-step instruction sets.
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.
~ Thomas Reed Powell