Re: sudden changes to Hulu's website


Gaylen Kapperman
 

 

 

Something similar happened with the Netflix site here in the U.S. One day it was working just fine and then, suddenly, the edit field for searching for a movie disappeared.  I complained and talked directly to one of the individuals who answers questions about the service. It took more than a week, but eventualy the problem was fixed and the edit field suddenly re-appeared one day.

Gaylen Kapperman

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel via groups.io
Sent: Monday, December 07, 2020 8:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website

 

This is another of the classic situations where eliminating possible issues is the only way to go.

If you typically use one browser, then use another.  Is the (mis)behavior the same?   Yes, then suspect the screen reader next. No, suspect something's gone south with your favorite screen reader.

Uninstall and reinstall of "the most likely culprit" after some process of elimination has taken place is the next step.  If that doesn't fix the issue, suspect something could be wrong with something with the webpage itself.  You cannot rule out that the web page designers at Hulu might not have done something entirely bone-headed.  It's been known to happen.

If you happen to have convenient sighted assistance that's been around when you've used the site in the past (and a screen has been there for them to see, even in passing) it's worth asking whether there is any immediately noticeable change.  If something's really obviously changed . . .
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

        ~ Thomas Reed Powell

 

Join nvda@nvda.groups.io to automatically receive all group messages.