Re: sudden changes to Hulu's website


Basicly you was told nicely that they are not going to test for useage with NVDA and only test what is listed on site.
They could be looking at NVDA as a security risk being free open source software just like companies do.

On 12/8/2020 6:50 PM, Gene wrote:
I don't believe what any accessibility specialist for a general organization says.  I don't automatically disbelieve it either, but I don't assume it is correct.  I'll try what is suggested if it makes sense or maybe even if it doesn't seem to and is not destructive but what does the person mean by no longer supports.  Does he/she mean that it was not tested with NVDA but was with JAWS?  The response talking about turning off the virtual pc cursor indicates that the site doesn't work properly with JAWS either.  Since we don't know how the site is tested, nor what the putative specialist means or knows, the statement is meaningless without further explanation.  In general, what works for web page accessibility in JAWS will work in NVDA.
-----Original Message----- From: Ame
Sent: Tuesday, December 08, 2020 5:43 PM
Subject: Re: [nvda] sudden changes to Hulu's website
Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious.

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