Something weird certainly seems to be happening - NVDA DOES appear in task manager, as any other running program does, and if you "end task" it then it closes, just like any other program or process - although pressing NVDA+Q then enter should achieve the same result.
If you have NVDA set to start on the logon screen, then as others have noted, it will pop up when you get into a secure screen, but you mentioned you didn't do that. The only thing I can think of is if the query about sending usage information isn't answered - I must admit I haven't tested that myself, I usually just say yes as soon as it comes up (you can say no and it shouldn't make a difference - it sends a little extra non-identifiable information about your system when NVDA checks for updates once a day - useful for us, but not critical).
If NVDA isn't listed in your task manager (and the little purple and white icon isn't in the notification area) then I wonder if it isn't Narrator or some other text to speech program which is running not NVDA.
We have a few users who use NVDA as you have described, on demand, enabling and disabling as needed, and I'm not aware of this being a wider problem, but I'm interested to try to get to the bottom of it now.
Quentin.
To answer a previous question, she needs to be able to turn
NVDA on and off whenever she wants. She is extremely proficient
with keyboard shortcuts and only needs screen readers for things
like reading emails, webpages, and documents where the content
is unknown and without sound. Having a screen reader while she
is working on music and sound editing work is counterproductive.
While experimenting, I learned that the Task Manager did not
really end the task. It merely closed the welcome and quit
dialogs. NVDA does not show up in the active or background
processes when it is running or when it auto-launches. This at
least explains why ending the task in Task Manager is not a
permanent "quit". But it does not explain why NVDA continues to
run after quit command and not displayed as a process.
When manually choosing OK button to close the welcome dialog,
another dialog opens asking about sending data to NVDA. When I
selected "Remind Me Later" option, that NVDA "reminder" appears
in the background processes of the Task Manager. When I ended
that reminder running in the background in task manager, NVDA
does turn off and does not auto-launches. But NVDA does not
appear as a background app if I did not select that reminder
option but still continues to run and auto-launches.
Cleaning off the laptop, again, and reloading NVDA did not
solve the problem. For some reason, NVDA is running in the
background without being listed and cannot be completely turned
off by the user which should not happen for any program. NVDA
was running even when there are no apps listed as active in Task
Manager.
As a work-around, she is set up now with two profiles, one
with NVDA and one without. Having a portable version is a good
idea but switching profiles was easier for her. I suspect that
she will likely shift to Narrator sooner than later.
If anyone else knows why NVDA does not appear as a process,
active apps or background, and why it keeps running after
selecting Quit, please share but I have no further clue on my
own.
Date: Friday,
January 1, 2021, 10:20 AM
Subject: [nvda]
How to turn off NVDA
I
realized today that one possible work around for the problem
hasn't been discussed. Don't have an installed version of NVDA on
the machine. Completely remove it. Then when running the
installer file, use the create portable version and create one
wherever you want on the c drive, I assume that is where you keep
programs and data.
Run that program, stop it in the usual NVDA key q way, and see if
it runs when it shouldn't. If you use a portable version, there
will be some things that can't be done when using Windows 10. if
these things don't interfere with how the person uses the machine,
the problem has been worked around.
If you want to pursue other possible solutions discussed here, of
course you may, but you may want to try this first.
Gene
On 12/29/2020 10:09 AM, Gene wrote:
I don't know what is causing the
problem. I seem to recall seeing someone discuss the same or a
similar problem a number of years ago. I don't recall if it was
resolved or how. Is it necessary to use this one computer?
Trying another might be the solution.
Gene
-----Original Message----- From: Food Posse
Sent: Tuesday, December 29, 2020 9:58 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] How to turn off NVDA
Thank you for the troubleshooting efforts.
We did not select the option to launch NVDA at windows login.
But even if it was, sounds like NVDA should not auto-launch
after closing unless activated by a person. We did not change
any other NVDA default settings.
So we uninstalled and reinstalled NVDA but the same thing
happens - Insert+Q, dialog box open, default option is already
Exit, dialog box closes but NVDA continues to read the screen.
Then when forced to close through the Task Manager, NVDA still
automatically relaunches at various times like launching an app.
This is a new system so it should be pretty clean. There are
very few programs other than what came pre-installed with the
laptop. AVG was downloaded to confirm no viruses on the computer
or on the NVDA exe before we reinstalled. We even checked the
startup options in the Task Manager and NVDA is not on the list.
Our friend really wants NVDA but we are not sure what else to
try.
On 12/28/2020 3:05 PM, Gene wrote:
I suspect the reason NVDA automatically comes on when set to run
at the login screen when the secure desktop comes up may be that
NVDA loads another version of itself to run when the secure
desktop opens. My guess is that there is a relation between
this and the setting to automatically run at the login screen.
Perhaps one of the developers will discuss the matter.
Gene
-----Original Message----- From: Brian Vogel
Sent: Monday, December 28, 2020 2:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] How to turn off NVDA
On Mon, Dec 28, 2020 at 02:21 PM, Bob Cavanaugh wrote:
Actually, this isn't always the case. If the option to use NVDA
on the
log-on screen is checked, it annoyingly pops up on every screen
that
requires administrative action, and stays there until you shut
it off.-
This is news to me, and good information to have. Most of the
folks I've worked with who are using NVDA have their systems set
up to log them straight in to their desktops on system
(re)start, so they're not using that setting.
Several don't even have any screen reader turn on initially by
default, as they will choose one based on what it is they're
about to work with first if one screen reader works with that
software better than the other.
Other than what you document above, which I've never seen
because that setting was not set, I have not encountered NVDA
doing a self-restart once explicitly exited from.
There are a number of possibilities here, but if the situation
you described is known to not have been set up, I still strongly
recommend an uninstall and reinstall to see if that clears
things up, and paying particular attention to the dialogs when
installing so the way you want NVDA to behave is actually set up
correctly.
-- Quentin Christensen
Training and Support Manager
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