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I really can't think of anything, actually just make sure you have exited any dialogs before trying to quit NVDA - maybe answer that dialog about sending info one way or the other - if a dialog like that one or the welcome screen is open it appears the quit function doesn't work properly, but as soon as you exit any dialogs you should be able to quit. I just tried resetting to factory defaults, and if I choose "remind me later" for the send usage statistics question, the dialog disappears and I can quit NVDA. So the only thing I can think of is if you have an NVDA dialog open.
I made sure not to turn on at logon as that was her
preference. But even if I did, that should not prevent nvda from
being manually turned off and/or auto-launch on its own.
Someone else had mentioned that a NVDA pop-up appears for
admin functions like launching aps(?) but not the program
itself does not auto-launch. Could something similar be
happening here that is triggering the program to auto-launch
in full instead of just displaying a pop-up?
I checked throughout Task Manager to see if NVDA is listed
anywhere - active apps, background apps, details, startup, etc.
The only time it appears in active apps is if there is a dialog
or menu displayed. The only time I found it in the background
apps is when I selected remind me later option for sending info.
Anything else come to mind that I haven't already tried?
January 12, 2021, 10:25 PM
How to turn off NVDA
Something weird certainly seems to be happening -
NVDA DOES appear in task manager, as any other running program
does, and if you "end task" it then it closes, just like any
other program or process - although pressing NVDA+Q then enter
should achieve the same result.
If you have NVDA set to start on the logon screen, then as
others have noted, it will pop up when you get into a secure
screen, but you mentioned you didn't do that. The only thing
I can think of is if the query about sending usage information
isn't answered - I must admit I haven't tested that myself, I
usually just say yes as soon as it comes up (you can say no
and it shouldn't make a difference - it sends a little extra
non-identifiable information about your system when NVDA
checks for updates once a day - useful for us, but not
If NVDA isn't listed in your task manager (and the little
purple and white icon isn't in the notification area) then I
wonder if it isn't Narrator or some other text to speech
program which is running not NVDA.
We have a few users who use NVDA as you have described, on
demand, enabling and disabling as needed, and I'm not aware of
this being a wider problem, but I'm interested to try to get
to the bottom of it now.
To answer a previous question, she needs to be able
to turn NVDA on and off whenever she wants. She is
extremely proficient with keyboard shortcuts and only
needs screen readers for things like reading emails,
webpages, and documents where the content is unknown and
without sound. Having a screen reader while she is
working on music and sound editing work is
While experimenting, I learned that the Task Manager
did not really end the task. It merely closed the
welcome and quit dialogs. NVDA does not show up in the
active or background processes when it is running or
when it auto-launches. This at least explains why ending
the task in Task Manager is not a permanent "quit". But
it does not explain why NVDA continues to run after quit
command and not displayed as a process.
When manually choosing OK button to close the welcome
dialog, another dialog opens asking about sending data
to NVDA. When I selected "Remind Me Later" option, that
NVDA "reminder" appears in the background processes of
the Task Manager. When I ended that reminder running in
the background in task manager, NVDA does turn off and
does not auto-launches. But NVDA does not appear as a
background app if I did not select that reminder option
but still continues to run and auto-launches.
Cleaning off the laptop, again, and reloading NVDA
did not solve the problem. For some reason, NVDA is
running in the background without being listed and
cannot be completely turned off by the user which should
not happen for any program. NVDA was running even when
there are no apps listed as active in Task Manager.
As a work-around, she is set up now with two
profiles, one with NVDA and one without. Having a
portable version is a good idea but switching profiles
was easier for her. I suspect that she will likely shift
to Narrator sooner than later.
If anyone else knows why NVDA does not appear as a
process, active apps or background, and why it keeps
running after selecting Quit, please share but I have no
further clue on my own.
Friday, January 1, 2021, 10:20 AM
[nvda] How to turn off NVDA
I realized today that one
possible work around for the problem hasn't been
discussed. Don't have an installed version of NVDA on the
machine. Completely remove it. Then when running the
installer file, use the create portable version and create
one wherever you want on the c drive, I assume that is
where you keep programs and data.
Run that program, stop it in the usual NVDA key q way, and
see if it runs when it shouldn't. If you use a portable
version, there will be some things that can't be done when
using Windows 10. if these things don't interfere with
how the person uses the machine, the problem has been
If you want to pursue other possible solutions discussed
here, of course you may, but you may want to try this
On 12/29/2020 10:09 AM, Gene wrote:
I don't know what is
causing the problem. I seem to recall seeing someone
discuss the same or a similar problem a number of years
ago. I don't recall if it was resolved or how. Is it
necessary to use this one computer? Trying another might
be the solution.
-----Original Message----- From: Food Posse
Sent: Tuesday, December 29, 2020 9:58 AM
Subject: Re: [nvda] How to turn off NVDA
Thank you for the troubleshooting efforts.
We did not select the option to launch NVDA at windows
login. But even if it was, sounds like NVDA should not
auto-launch after closing unless activated by a person.
We did not change any other NVDA default settings.
So we uninstalled and reinstalled NVDA but the same
thing happens - Insert+Q, dialog box open, default
option is already Exit, dialog box closes but NVDA
continues to read the screen. Then when forced to close
through the Task Manager, NVDA still automatically
relaunches at various times like launching an app.
This is a new system so it should be pretty clean. There
are very few programs other than what came pre-installed
with the laptop. AVG was downloaded to confirm no
viruses on the computer or on the NVDA exe before we
reinstalled. We even checked the startup options in the
Task Manager and NVDA is not on the list. Our friend
really wants NVDA but we are not sure what else to try.
On 12/28/2020 3:05 PM, Gene wrote:
I suspect the reason NVDA automatically comes on when
set to run at the login screen when the secure desktop
comes up may be that NVDA loads another version of
itself to run when the secure desktop opens. My guess
is that there is a relation between this and the setting
to automatically run at the login screen. Perhaps one
of the developers will discuss the matter.
-----Original Message----- From: Brian Vogel
Sent: Monday, December 28, 2020 2:00 PM
Subject: Re: [nvda] How to turn off NVDA
On Mon, Dec 28, 2020 at 02:21 PM, Bob Cavanaugh wrote:
Actually, this isn't always the case. If the option to
use NVDA on the
log-on screen is checked, it annoyingly pops up on every
requires administrative action, and stays there until
you shut it off.-
This is news to me, and good information to have. Most
of the folks I've worked with who are using NVDA have
their systems set up to log them straight in to their
desktops on system (re)start, so they're not using that
Several don't even have any screen reader turn on
initially by default, as they will choose one based on
what it is they're about to work with first if one
screen reader works with that software better than the
Other than what you document above, which I've never
seen because that setting was not set, I have not
encountered NVDA doing a self-restart once explicitly
There are a number of possibilities here, but if the
situation you described is known to not have been set
up, I still strongly recommend an uninstall and
reinstall to see if that clears things up, and paying
particular attention to the dialogs when installing so
the way you want NVDA to behave is actually set up
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