Food Posse <allaboutfoodandfun@...>
toggle quoted messageShow quoted text
I just thought of another place to
troubleshoot. If it does not work, I will contact Quentin directly
at the email mentioned below unless she is willing to stick with
the two profile approach or switch to another program. I will be
dropping off this list since this group posts alot but I don't
know enough to answer questions and will not be using
nvda myself. Thanks to everyone for the suggestions.
January 12, 2021, 11:48 PM
How to turn off NVDA
As long as you don't have any dialogs open when you
press NVDA+Q then enter, NVDA definitely should exit.
Could you send me a copy of your NVDA log please? Maybe
there's something in there. If you open Windows explorer
(WINDOWS+e) then go to %temp% there should be a file called
nvda.log, which is the log from the current NVDA session, or
the most recent if it is not currently running - and
nvda_old.log which is the log from the previous instance. If
you could send me either of those to info@...
with a quick explanation I can have a look.
The only other thing I can think to ask - not directly in
solving this, but when you say whether NVDA appears as a
running process, are you using the expanded task manager
view? When you press CONTROL+SHIFT+ESCAPE, Windows by default
loads a small window with minimal information, simply listing
the running windows. If you activate the "More details"
button, it shows a much more comprehensive view of every
running process. When I was saying NVDA appears as a running
process as long as it is active, it's that expanded view I had
in mind. if you are using the original, minimal view, then
NVDA will only appear while there is an NVDA dialog open
I agree that there may be something actively keeping
an instance of nvda open but it is nothing that is
obvious. I closed everything within nvda and closed
every app that can be manually closed so that there were
no active apps showing in task manager but the same
thing happens when I opened nvda and tried to quit it.
It continues to run as if quit had not been selected.
This is a clean laptop with mainly default settings
and just a few downloads. I did not load AVG with the
reset. Is it possible that you had previously changed
some settings either within the operating system or NVDA
that I need to apply?
Tuesday, January 12, 2021, 10:57 PM
[nvda] How to turn off NVDA
I really can't think of anything, actually
just make sure you have exited any dialogs before trying
to quit NVDA - maybe answer that dialog about sending
info one way or the other - if a dialog like that one or
the welcome screen is open it appears the quit function
doesn't work properly, but as soon as you exit any
dialogs you should be able to quit. I just tried
resetting to factory defaults, and if I choose "remind
me later" for the send usage statistics question, the
dialog disappears and I can quit NVDA. So the only
thing I can think of is if you have an NVDA dialog open.
I made sure not to turn on at logon as that
was her preference. But even if I did, that
should not prevent nvda from being manually
turned off and/or auto-launch on its own.
Someone else had mentioned that a NVDA
pop-up appears for admin functions like
launching aps(?) but not the program itself
does not auto-launch. Could something similar
be happening here that is triggering the
program to auto-launch in full instead of just
displaying a pop-up?
I checked throughout Task Manager to see if NVDA
is listed anywhere - active apps, background
apps, details, startup, etc. The only time it
appears in active apps is if there is a dialog
or menu displayed. The only time I found it in
the background apps is when I selected remind me
later option for sending info.
Anything else come to mind that I haven't
Tuesday, January 12, 2021, 10:25 PM
[nvda] How to turn off NVDA
Something weird certainly seems to
be happening - NVDA DOES appear in task manager,
as any other running program does, and if you
"end task" it then it closes, just like any
other program or process - although pressing
NVDA+Q then enter should achieve the same
If you have NVDA set to start on the logon
screen, then as others have noted, it will pop
up when you get into a secure screen, but you
mentioned you didn't do that. The only thing
I can think of is if the query about sending
usage information isn't answered - I must
admit I haven't tested that myself, I usually
just say yes as soon as it comes up (you can
say no and it shouldn't make a difference - it
sends a little extra non-identifiable
information about your system when NVDA checks
for updates once a day - useful for us, but
If NVDA isn't listed in your task manager
(and the little purple and white icon isn't in
the notification area) then I wonder if it
isn't Narrator or some other text to speech
program which is running not NVDA.
We have a few users who use NVDA as you
have described, on demand, enabling and
disabling as needed, and I'm not aware of this
being a wider problem, but I'm interested to
try to get to the bottom of it now.
To answer a previous question, she
needs to be able to turn NVDA on and off
whenever she wants. She is extremely
proficient with keyboard shortcuts and
only needs screen readers for things
like reading emails, webpages, and
documents where the content is unknown
and without sound. Having a screen
reader while she is working on music and
sound editing work is counterproductive.
While experimenting, I learned that
the Task Manager did not really end the
task. It merely closed the welcome and
quit dialogs. NVDA does not show up in
the active or background processes when
it is running or when it auto-launches.
This at least explains why ending the
task in Task Manager is not a permanent
"quit". But it does not explain why NVDA
continues to run after quit command and
not displayed as a process.
When manually choosing OK button to
close the welcome dialog, another dialog
opens asking about sending data to NVDA.
When I selected "Remind Me Later"
option, that NVDA "reminder" appears in
the background processes of the Task
Manager. When I ended that reminder
running in the background in task
manager, NVDA does turn off and does not
auto-launches. But NVDA does not appear
as a background app if I did not select
that reminder option but still continues
to run and auto-launches.
Cleaning off the laptop, again, and
reloading NVDA did not solve the
problem. For some reason, NVDA is
running in the background without being
listed and cannot be completely turned
off by the user which should not happen
for any program. NVDA was running even
when there are no apps listed as active
in Task Manager.
As a work-around, she is set up now
with two profiles, one with NVDA and one
without. Having a portable version is
a good idea but switching profiles was
easier for her. I suspect that she will
likely shift to Narrator sooner than
If anyone else knows why NVDA does
not appear as a process, active apps or
background, and why it keeps running
after selecting Quit, please share but I
have no further clue on my own.
Friday, January 1, 2021, 10:20 AM
[nvda] How to turn off NVDA
today that one possible work around for
the problem hasn't been discussed. Don't
have an installed version of NVDA on the
machine. Completely remove it. Then when
running the installer file, use the create
portable version and create one wherever
you want on the c drive, I assume that is
where you keep programs and data.
Run that program, stop it in the usual
NVDA key q way, and see if it runs when it
shouldn't. If you use a portable version,
there will be some things that can't be
done when using Windows 10. if these
things don't interfere with how the person
uses the machine, the problem has been
If you want to pursue other possible
solutions discussed here, of course you
may, but you may want to try this first.
On 12/29/2020 10:09 AM, Gene wrote:
know what is causing the problem. I
seem to recall seeing someone discuss
the same or a similar problem a number
of years ago. I don't recall if it was
resolved or how. Is it necessary to use
this one computer? Trying another might
be the solution.
-----Original Message----- From: Food
Sent: Tuesday, December 29, 2020 9:58 AM
Subject: Re: [nvda] How to turn off NVDA
Thank you for the troubleshooting
We did not select the option to launch
NVDA at windows login. But even if it
was, sounds like NVDA should not
auto-launch after closing unless
activated by a person. We did not change
any other NVDA default settings.
So we uninstalled and reinstalled NVDA
but the same thing happens - Insert+Q,
dialog box open, default option is
already Exit, dialog box closes but NVDA
continues to read the screen. Then when
forced to close through the Task
Manager, NVDA still automatically
relaunches at various times like
launching an app.
This is a new system so it should be
pretty clean. There are very few
programs other than what came
pre-installed with the laptop. AVG was
downloaded to confirm no viruses on the
computer or on the NVDA exe before we
reinstalled. We even checked the startup
options in the Task Manager and NVDA is
not on the list. Our friend really wants
NVDA but we are not sure what else to
On 12/28/2020 3:05 PM, Gene wrote:
I suspect the reason NVDA automatically
comes on when set to run at the login
screen when the secure desktop comes up
may be that NVDA loads another version
of itself to run when the secure desktop
opens. My guess is that there is a
relation between this and the setting to
automatically run at the login screen.
Perhaps one of the developers will
discuss the matter.
-----Original Message----- From: Brian
Sent: Monday, December 28, 2020 2:00 PM
Subject: Re: [nvda] How to turn off NVDA
On Mon, Dec 28, 2020 at 02:21 PM, Bob
Actually, this isn't always the case. If
the option to use NVDA on the
log-on screen is checked, it annoyingly
pops up on every screen that
requires administrative action, and
stays there until you shut it off.-
This is news to me, and good information
to have. Most of the folks I've worked
with who are using NVDA have their
systems set up to log them straight in
to their desktops on system (re)start,
so they're not using that setting.
Several don't even have any screen
reader turn on initially by default, as
they will choose one based on what it is
they're about to work with first if one
screen reader works with that software
better than the other.
Other than what you document above,
which I've never seen because that
setting was not set, I have not
encountered NVDA doing a self-restart
once explicitly exited from.
There are a number of possibilities
here, but if the situation you described
is known to not have been set up, I
still strongly recommend an uninstall
and reinstall to see if that clears
things up, and paying particular
attention to the dialogs when installing
so the way you want NVDA to behave is
actually set up correctly.
Training and Support
Training and Support Manager