The Most Basic Troubleshooting Steps for Suspected NVDA Issues


What follows are the opening lines from my tutorial, Creating an Issue in GitHub for NVDA, but they need to be stated here because whether or not you as an individual ever intend to try to open a Bug Report in GitHub, you should still perform the following steps of basic NVDA troubleshooting when you suspect NVDA is the problem, and in the order specified:

There are three things you must do so that essential questions in the issue description can be answered:

1.        Restart your computer to see if your issue goes away.   Please use the Windows Power Menu, Restart option.  This ensures Windows is loaded completely fresh from disk whether or not Fast Startup is enabled.

2.       Run the COM Registry Fixing Tool from NVDA’s Tools Menu to see if that fixes your issue.

3.       Restart NVDA with Add-Ons disabled to see if your issue goes away.  If it does, one of the add-ons you use is the culprit.  You can restart NVDA with Add-Ons disabled via the NVDA exit dialog, which gives this as one of the options in the What would you like to do? Dropdown.  If your issue disappears, you will need to determine which Add-On is causing it, and the technique for doing this will be covered in a separate tutorial.

If none of the above three steps eliminated your issue, you now have the answers to those questions asked in the Other Questions section of the issue description and should proceed with creating a Bug Report.
The steps for narrowing down what add-on is misbehaving when you determine one is are contained in the tutorial, 
Collecting NVDA Debugging Information to Report to NVAccess

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

The depths of denial one can be pushed to by outside forces of disapproval can make you not even recognize yourself to yourself.

       ~ Brian Vogel


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