Information that's essential when asking about suspected NVDA issues . . .


 

Note well, this really does apply primarily to when you have identified what you suspect is an issue with NVDA itself.  The information necessary for other types questions will not be this extensive. 

When asking any question, and using your own discretion about which of the following are actually necessary in regard to your question, please include the following:

1.       The Windows version you are using.  This can be obtained by hitting the Windows Key, immediately typing winver, then hitting Enter.  In the case of Windows 10 please include not only the actual version number, but also the build and build dot number, e.g., Windows 10 Home Version 20H2, Build 19042.867.

2.       The NVDA version you are using.

3.       The version of the software you’re running NVDA over to access, e.g., Outlook 2016 or Word 365.  If it’s a Pro edition or an Educational edition or similar please mention that, too.

4.       The NVDA add-ons you are using at the time the issue occurs.  For most people that will be all of the add-ons you can find in Add-Ons manager (NVDA+N,T,A followed by Enter).  If you have certain add-ons present, but disabled, it’s worth noting that as well.

 

Before asking any question regarding a suspected bug with NVDA itself, where its behavior has changed compared to usual, please also have done The Most Basic Troubleshooting Steps for Suspected NVDA IssuesYou’re virtually certain to be asked to do these by any potential assistant, so if you can report about what you’ve found at the outset that will speed up getting a resolution.

--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 

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