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Thanks so very much ,
I will do the same and.
get back to you.
On 3/31/21, Brian Vogel <email@example.com> wrote:
On Wed, Mar 31, 2021 at 02:18 PM, Vinod Benjamin wrote:
how to create a debug log.
Here's a pasted copy of the file I gave the link to. I understand, since
it's a Word document, and that's where your reading problem currently lies,
that you wouldn't be able to read it.
*Collecting NVDA Debugging Information to Report to NVAccess.*
Whether you are someone who has a GitHub account for NVDA or not, when it
comes to reporting detailed information to the developers of NVDA when it’s
needed you will be called upon to turn on debug level logging so that they
can get a handle on exactly what’s happening. You will often need to
include this (or at least a chunk of the log) along with a description of
what you have done (in exact steps, when possible) and what isn't working as
Very often, issues are triggered by an Add-On rather than NVDA itself, so
the first thing you should try is restarting NVDA with add-ons disabled, and
see if you can recreate your problem, or if it goes away. If it goes away,
then you know that an add-on is triggering it. You then have to go through
add-ons manager, first disabling all add-ons except one, and restarting NVDA
as usual, until turning one of them on causes your problem to reappear.
Once you know which add-on is causing the issue, this needs to be reported
to the developer of that add-on rather than the NVDA developers.
Your NVDA key is either INSERT (desktop keyboard layout) or CAPS LOCK
(laptop keyboard layout), depending on how you have NVDA set up.
To restart NVDA with add-ons disabled:
1) Press NVDA+Q
2) Down arrow to 'Restart with add-ons disabled'
3) Press ENTER
Next, try recreate the issue - do whatever causes problems. If the
problem(s) still occur, even with all add-ons disabled, then you’ll want to
proceed to changing the NVDA logging level so you have detailed information
for reporting purposes. If the problem(s) are gone, then go through the
steps to figure out what add-on is causing them, noted above.
To set your log level:
1) Press NVDA+Control+G to open the general settings
2) Press TAB until the focus is on 'Log level'
3) Press DOWN ARROW to get to 'Debug'
4) Press ENTER to close settings
5) Press NVDA+Control+C to save settings.
When you restart NVDA, *please do so with add-ons disabled* , which will
give the cleanest log, using the previously noted steps.
Once NVDA is running with add-ons disabled, recreate the issue - do whatever
causes problems. Once the problem(s) have occurred, there will be log
information that needs to be sent to the developers.
There are several ways to access the NVDA log file afterwards:
If NVDA is still running and usable:
1) Press NVDA+F1 to open the log viewer
2) Press CONTROL+A to select all.
3) Press CONTROL+C to copy.
4) Press CONTROL+V to paste the copied log where you need to paste it.
Instead of using the log viewer, or if NVDA has stopped and you needed to
restart it or the computer:
1) Press WINDOWS+R to open Windows Run dialog
2) Type %temp% and press ENTER (that's the percent sign, the letters T E M P
and another percent sign). Windows Explorer should open to the temporary
3) Press TAB to move to the file list
4) Press N and move down to find up to three files: nvda.log (the log file
for the current or most recent NVDA session), nvda-old.log (the log from the
previous session) and nvda-crash.dmp (a crash dump with more information
created if NVDA itself crashes).
5) Depending on whether you’re filing a GitHub issue or using an email
program to send information to firstname.lastname@example.org ( email@example.com ) ,
exactly what you do will be different in regard to attaching files. That
being said, attach as many of those three files to an email to as would
contain useful information. This is generally the nvda.log file where debug
level logging was active and the nvda-crash.dmp file if NVDA crashed. As
always, give a detailed description (including steps to reproduce) of has
happened as well as a description of what you expected to happen.
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
Always remember others may hate you but those who hate you don't win unless
you hate them. And then you destroy yourself.
~ Richard M. Nixon