Re: NVDA - Inconsistent Behavior when working with MS-Outlook

Vaibhav Saraf

Hi Matt,

Does the NVDA announce 'actionable message' when your colleague taps down to the message body from the header? (after load)

I use Office 365 but this occurs sometimes with me especially on auto-generated mails which take a while to load. 

If I start moving my keys instantly on those messages I will get a similar issue, but if I wait a few secs and let it load properly it renders fine.


On Thu, 22 Apr 2021 at 19:43, Matthew Peters <mpeters@...> wrote:



I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?


Matt Peters

Network & Systems Administrator

St. Johnsbury Academy


(802) 751-2390​


Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.

Join to automatically receive all group messages.