Re: Is any one had the following browser problem with nvda?


Gene
 

I don't know if there is a solution. However, you can avoid starting with default settings if you remove and reinstall NVDA. Make a portable copy from the installed NVDA before updating Windows. Then, after the update, uninstall NVDA, run the portable version, and install NVDA using the install option in the portable version.

If you need more information about the create portable and install options, ask. They are in the Tools menu. When you run either option, tab through the first screen and check the checkbox for copying the current configuration, or whatever is the applicable wording for what you are doing.

Gene

-----Original Message-----
From: hurrikennyandopo ...
Sent: Thursday, April 22, 2021 7:10 PM
To: nvda@groups.io
Subject: [nvda] Is any one had the following browser problem with nvda?

hi guys


I had a person contact me about the following problem below.


I gave them a few suggestions to sus out first. One making sure there
version of nvda is up to date and they do not have any add ons. They are
using the chrome browser as well.


I got them to check also the time on the computer to see if it is still
keeping time etc just in case it was causing problems with the time
stamp with the browser and throwing up this problem.


Has any one else had this problem below? I have also got them to change
there level to debug under general but it seems it only happens with a
update of "Windows.


If you did have this problem how did you fix it?


Both my friend and I are visually impaired, so we still use a mouse with
NVDA, my system is working very well but what is happening with my
friend Karen’s on her laptop is every time Microsoft do a major upgrade
her NVDA stops working.
when she tries loading a page off Google Chrome NVDA responds by saying
Chrome legacy error and when she puts the mouse pointer over text it
says null and will not read it.
The only way to fix this problem has been to totally remove NVDA and
reinstall it and this works successfully each time
Her laptop is an Acer aspire, approximately 6 years old end running
windows 10 and Google Chrome browser.
I have tried changing the default browser to Edge but with the same
results.


Gene nz

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