Re: NVDA - Inconsistent Behavior when working with MS-Outlook

Nimer Jaber

Seriously though, Matt, this sounds like odd behavior. I am wondering whether browse mode is on or off when trying to read the messages, whether Outlook is maximized, whether any additional add-ons are running... also, I don't like to assume, so what keyboard keys are being used to read messages in Outlook?

On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:



NVDA is pretty inefficient with Outlook I would say.


Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.


It will just read the messages, no fuss.


NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.


All the best




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From: <> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook




I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?


Matt Peters

Network & Systems Administrator

St. Johnsbury Academy


(802) 751-2390​


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