Re: microsoft says that there is a bug in the edge brouser
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Gene
You often get better help from lists like this one than from support
staff.
In the current example, it became clear from discussion on the list that
the problem is a bug, probably either in Windows or Edge and not in NVDA.
Many people investigated the problem who are list members and this or that work
around was presented.
The disability service is not the department at Microsoft that
invewstigates and fixes accessibility problems. They are unlikely to have
known about the problem since it was new.
Later, as the problem was investigated by Microsoft, a fix would have been
known and implemented in either Windows or Edge by the department responsible
for implementing accessibility.
I’m not saying that the person you spoke to took the right approach.
I think that, when you reported that this was a problem many others experienced,
the person should have investigated and made no recommendations before doing
so.
Having said that, I hope this experience gives you an understanding of when
using the disability service is reasonably likely to benefit you and when it is
unlikely.
Gene.
-----Original Message-----
From: Brian Sackrider
Sent: Tuesday, June 29, 2021 1:59 PM
Subject: [nvda] microsoft says that there is a bug in the edge
brouser I
just got a call from microsoft about my opend case and their enginers and they said that there is a bug in edge thats why screen readers are not reading the context menu. They will call me when they have a fix for the problem. The problem is with edge so reinstalling my windows would not have fixt the problem. When the problem is with other users it's not a problem with my windows so I chould not have been told toreinstall my windows. If theproblem would have been only with my windows and no one elses then I might have to reinstall my windows. windows Running the nvda com redigistery fixing tool would not have fixt the problem. The problem was a bug in edge so nothing I would have done would have fixt the problem. The problem is not always with the userit is on their end. Brian Sackrider.
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