Several points, and none meant to sound as harsh as they may be taken to be:
1. What is the "complicated transcription program"? Generalities do not help. Identifying software and version is essential as no one can divine what you're using nor know whether they've used it themselves.
2. I presume this is medical transcription, and understand the privacy concerns. But can you not replicate the issue when you create a "junk document" where you paste in completely non-private text from somewhere? That would potentially allow someone to offer remote assistance or for you to share the screen.
There is no way, really, to assist based on the dearth of specific information. Any potential assistant needs to know what program(s) are involved, or websites, etc.
Brian - Windows 10, 64-Bit, Version 21H1, Build 19043
I do not understand why some seek to separate a person from their actions. The self is composed of an individual’s thoughts, actions, and expression, which are contained in and actuated by the body. What you do and say is the clearest indicator of who you are.
~ Brian Vogel