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  2. Adobe DC Pro crashes with NVDA

Re: Adobe DC Pro crashes with NVDA

Shaun Everiss
 

Well he needs to remove adobe reader and then install the 32 bit version.

Have no idea why the fudge adobe reader dc 64 bit crashes when reading pdfs I mean it shouldn't.

I loaded it a few months ago because well for the hell of it.

And well it crashed with every pdf I loaded into it its unknown why it does it but its not like it matters.

Happily thunderbird 64 bit works here but after issues with firefox 64 bit I am back on 32 bit as well.

If you can get to the adobe reader ftp site under the adobe/ reader/ win/ adobe dc you can get the latest classic adobe reader dc in your language of choise though it doesn't matter what version you get.

If you get that you can upgrade from that to the continuous release and thats what I am doing from now on.

Of course that was always 32 bit and since adobe don't seem to be updating their font and spelling components and all of those work on 32 bit only I see no reason to bother with adobe reader 64.



On 7/08/2021 3:02 am, falkogiepmans@... wrote:
Hi all,

I have someone whose Adobe Reader DC Pro crashes when reading PDF files. He got the following setup:

Windows versie: 1909 (Enterprise)

Adobe Acrobat Pro DC versie: 2021.005.20048

NVDA 2021.1

When opening a PDF with Adobe Acrobat Pro NVDA starts loading. When that finishes we step trhough the document with down arrow but Adobe gives a crash report shortly after that. I will paste that below if there is a wizard that can read that.
The reason why I post it here is because this only occurs with NVDA. I get a "frozen in stack" error as in the nvda.log snippet below.

I have tried COM Registration fix tool and updated from 2020.4 to 2021.1 but those did not change the problem. Is there someone that might know what this is and how to potentionally fix this?

Kind regards,
Falko


NVDA LOG SNIPPET


ERROR - watchdog._watcher (13:43:17.729) - watchdog (7856):
Core frozen in stack!
INFO - watchdog._watcher (13:43:17.805) - watchdog (7856):
Listing stacks for Python threads:
Python stack for thread 12924 (Dummy-2):
  File "comtypes\_comobject.pyc", line 148, in call_without_this
  File "_UIAHandler.pyc", line 534, in IUIAutomationFocusChangedEventHandler_HandleFocusChangedEvent
  File "_UIAHandler.pyc", line 859, in isNativeUIAElement
  File "_UIAHandler.pyc", line 838, in getNearestWindowHandle
  File "comtypesMonkeyPatches.pyc", line 27, in __call__

Python stack for thread 2728 (watchdog.CancellableCallThread.execute(<_FuncPtr object at 0x0C12AC60>)):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "watchdog.pyc", line 332, in run
  File "threading.pyc", line 552, in wait
  File "threading.pyc", line 296, in wait

Python stack for thread 12388 (visionEnhancementProviders.NVDAHighlighter.NVDAHighlighter):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 454, in _run
  File "winUser.pyc", line 425, in getMessage

Python stack for thread 7856 (watchdog):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "watchdog.pyc", line 141, in _watcher
  File "watchdog.pyc", line 62, in getFormattedStacksForAllThreads

Python stack for thread 19672 (touchHandler.TouchHandler):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "touchHandler.pyc", line 241, in run

Python stack for thread 2192 (winInputHook):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "winInputHook.pyc", line 79, in hookThreadFunc

Python stack for thread 3776 (_UIAHandler.UIAHandler.MTAThread):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "_UIAHandler.pyc", line 340, in MTAThreadFunc
  File "queue.pyc", line 170, in get
  File "threading.pyc", line 296, in wait

Python stack for thread 4296 (braille._BgThread):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "braille.pyc", line 2199, in func

Python stack for thread 19644 (Thread-1):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "C:\Users\C40813\AppData\Roaming\nvda\addons\vocalizer-driver\synthDrivers\vocalizer\_vocalizer.py", line 32, in run
    func, args, kwargs = bgQueue.get()
  File "queue.pyc", line 170, in get
  File "threading.pyc", line 296, in wait

Python stack for thread 15012 (MainThread):
  File "nvda.pyw", line 359, in <module>
  File "core.pyc", line 750, in main
  File "wx\core.pyc", line 2237, in MainLoop
  File "gui\__init__.pyc", line 838, in Notify
  File "core.pyc", line 712, in run
  File "queueHandler.pyc", line 88, in pumpAll
  File "queueHandler.pyc", line 55, in flushQueue
  File "scriptHandler.pyc", line 162, in _queueScriptCallback
  File "keyboardHandler.pyc", line 516, in executeScript
  File "inputCore.pyc", line 202, in executeScript
  File "scriptHandler.pyc", line 208, in executeScript
  File "cursorManager.pyc", line 243, in script_moveByCharacter_forward
  File "cursorManager.pyc", line 165, in _caretMovementScriptHelper
  File "browseMode.pyc", line 1347, in _set_selection
  File "review.pyc", line 177, in handleCaretMove
  File "api.pyc", line 220, in setReviewPosition
  File "vision\visionHandler.pyc", line 314, in handleReviewMove
  File "extensionPoints\__init__.pyc", line 47, in notify
  File "extensionPoints\util.pyc", line 170, in callWithSupportedKwargs
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 484, in handleReviewMove
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 471, in updateContextRect
  File "vision\util.pyc", line 72, in getContextRect
  File "api.pyc", line 234, in getNavigatorObject
  File "baseObject.pyc", line 26, in __get__
  File "textInfos\offsets.pyc", line 483, in _get_NVDAObjectAtStart
  File "virtualBuffers\__init__.pyc", line 180, in _getNVDAObjectFromOffset
  File "virtualBuffers\__init__.pyc", line 155, in _getFieldIdentifierFromOffset

ERROR - watchdog._watcher (13:43:32.757) - watchdog (7856):
Core frozen in stack!
INFO - watchdog._watcher (13:43:32.767) - watchdog (7856):
Listing stacks for Python threads:
Python stack for thread 2728 (watchdog.CancellableCallThread.execute(<_FuncPtr object at 0x0C12AC60>)):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "watchdog.pyc", line 332, in run
  File "threading.pyc", line 552, in wait
  File "threading.pyc", line 296, in wait

Python stack for thread 12388 (visionEnhancementProviders.NVDAHighlighter.NVDAHighlighter):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 452, in _run
  File "winUser.pyc", line 425, in getMessage

Python stack for thread 7856 (watchdog):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "watchdog.pyc", line 141, in _watcher
  File "watchdog.pyc", line 62, in getFormattedStacksForAllThreads

Python stack for thread 19672 (touchHandler.TouchHandler):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "touchHandler.pyc", line 241, in run

Python stack for thread 2192 (winInputHook):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "winInputHook.pyc", line 79, in hookThreadFunc

Python stack for thread 3776 (_UIAHandler.UIAHandler.MTAThread):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "_UIAHandler.pyc", line 340, in MTAThreadFunc
  File "queue.pyc", line 170, in get
  File "threading.pyc", line 296, in wait

Python stack for thread 4296 (braille._BgThread):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "threading.pyc", line 870, in run
  File "braille.pyc", line 2199, in func

Python stack for thread 19644 (Thread-1):
  File "threading.pyc", line 890, in _bootstrap
  File "threading.pyc", line 926, in _bootstrap_inner
  File "C:\Users\C40813\AppData\Roaming\nvda\addons\vocalizer-driver\synthDrivers\vocalizer\_vocalizer.py", line 32, in run
    func, args, kwargs = bgQueue.get()
  File "queue.pyc", line 170, in get
  File "threading.pyc", line 296, in wait

Python stack for thread 15012 (MainThread):
  File "nvda.pyw", line 359, in <module>
  File "core.pyc", line 750, in main
  File "wx\core.pyc", line 2237, in MainLoop
  File "gui\__init__.pyc", line 838, in Notify
  File "core.pyc", line 712, in run
  File "queueHandler.pyc", line 88, in pumpAll
  File "queueHandler.pyc", line 55, in flushQueue
  File "scriptHandler.pyc", line 162, in _queueScriptCallback
  File "keyboardHandler.pyc", line 516, in executeScript
  File "inputCore.pyc", line 202, in executeScript
  File "scriptHandler.pyc", line 208, in executeScript
  File "cursorManager.pyc", line 243, in script_moveByCharacter_forward
  File "cursorManager.pyc", line 165, in _caretMovementScriptHelper
  File "browseMode.pyc", line 1347, in _set_selection
  File "review.pyc", line 177, in handleCaretMove
  File "api.pyc", line 220, in setReviewPosition
  File "vision\visionHandler.pyc", line 314, in handleReviewMove
  File "extensionPoints\__init__.pyc", line 47, in notify
  File "extensionPoints\util.pyc", line 170, in callWithSupportedKwargs
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 484, in handleReviewMove
  File "visionEnhancementProviders\NVDAHighlighter.pyc", line 471, in updateContextRect
  File "vision\util.pyc", line 72, in getContextRect
  File "api.pyc", line 234, in getNavigatorObject
  File "baseObject.pyc", line 26, in __get__
  File "textInfos\offsets.pyc", line 483, in _get_NVDAObjectAtStart
  File "virtualBuffers\__init__.pyc", line 180, in _getNVDAObjectFromOffset
  File "virtualBuffers\__init__.pyc", line 155, in _getFieldIdentifierFromOffset




END OF NVDA LOG SNIPPET







START OF ADOBE REPORT CRASH

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Acrobat" applicationVersion="21.005.20048" build="0" source="Windows-Client-WER" crashType="n/a">

<time year="2021" month="7" day="9" hour="13" minute="38" second="3" timeoffset="60" timezone="West-Europa (zomertijd)"/>

<user guid="f69f073f-3072-436b-b63d-1d674976076d"/>

<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="18363" applicationlanguage="nl-nl" userlanguage="nl-NL" oslanguage="en-GB" ram="16194" machine="Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="586" cpuFreq="1896 MHz" processorArchitecture="0"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20190925000000.000000-000" driverVersion="26.20.100.7262" videoModeDescription="2560 x 1440 x 4294967296 kleuren" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_08E11028&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

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<backtrace crashedThread="0">

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<binaryImage start="0x0000000078A50000" end="0x0000000078AE8000" path="adobe\Accessibility.api"/>

<binaryImage start="0x000000006B580000" end="0x000000006B608000" path="sxs.dll"/>

<binaryImage start="0x000000005FD00000" end="0x000000005FD82000" path="TextInputFramework.dll"/>

<binaryImage start="0x000000005FA10000" end="0x000000005FC6E000" path="CoreUIComponents.dll"/>

<binaryImage start="0x000000005FC70000" end="0x000000005FCF9000" path="CoreMessaging.dll"/>

<binaryImage start="0x0000000060650000" end="0x0000000060727000" path="WinTypes.dll"/>

<binaryImage start="0x000000000CDB0000" end="0x000000000DC11000" path="adobe\AcroForm.api"/>

<binaryImage start="0x0000000077320000" end="0x0000000077421000" path="crypt32.dll"/>

<binaryImage start="0x0000000075F70000" end="0x0000000075F7E000" path="msasn1.dll"/>

<binaryImage start="0x000000007B220000" end="0x000000007B2CC000" path="adobe\AXSLE.dll"/>

<binaryImage start="0x000000007B2D0000" end="0x000000007B449000" path="adobe\DigSig.api"/>

<binaryImage start="0x000000000E540000" end="0x000000000ECB2000" path="adobe\PPKLite.api"/>

<binaryImage start="0x0000000061180000" end="0x0000000061188000" path="wsock32.dll"/>

<binaryImage start="0x000000000EE20000" end="0x000000000EE9B000" path="adobe\PDDom.api"/>

<binaryImage start="0x0000000060DC0000" end="0x0000000060FB3000" path="UIAutomationCore.DLL"/>

<binaryImage start="0x0000000077780000" end="0x00000000777BB000" path="OneCoreCommonProxyStub.dll"/>

<binaryImage start="0x0000000011A10000" end="0x0000000011B93000" path="explorerframe.dll"/>

<binaryImage start="0x00000000608B0000" end="0x000000006094F000" path="apphelp.dll"/>

<binaryImage start="0x0000000060730000" end="0x0000000060743000" path="NetworkExplorer.dll"/>

<binaryImage start="0x0000000008400000" end="0x000000000845E000" path="adobe\reflow.api"/>

<binaryImage start="0x0000000009050000" end="0x00000000090CA000" path="adobe\sqlite.dll"/>

<binaryImage start="0x0000000009160000" end="0x00000000091C0000" path="adobe\CRClient.dll"/>

<binaryImage start="0x0000000076D50000" end="0x0000000076D96000" path="wintrust.dll"/>

<binaryImage start="0x0000000070360000" end="0x0000000070368000" path="dpapi.dll"/>

<binaryImage start="0x0000000014DA0000" end="0x0000000014DF1000" path="adobe\PaperCapture.api"/>

<binaryImage start="0x0000000073E90000" end="0x0000000073EA0000" path="wkscli.dll"/>

<binaryImage start="0x0000000060FE0000" end="0x0000000061074000" path="mscms.dll"/>

<binaryImage start="0x0000000060FC0000" end="0x0000000060FD1000" path="ColorAdapterClient.dll"/>

<binaryImage start="0x0000000074230000" end="0x000000007424E000" path="userenv.dll"/>

<binaryImage start="0x0000000073EB0000" end="0x0000000073F02000" path="mswsock.dll"/>

<binaryImage start="0x000000006F940000" end="0x000000006F948000" path="winnsi.dll"/>

<binaryImage start="0x0000000076DD0000" end="0x0000000076DD7000" path="nsi.dll"/>

<binaryImage start="0x00000000719D0000" end="0x00000000719E3000" path="dhcpcsvc6.DLL"/>

<binaryImage start="0x0000000073D10000" end="0x0000000073D25000" path="dhcpcsvc.dll"/>

<binaryImage start="0x000000006C630000" end="0x000000006C6A7000" path="webio.dll"/>

<binaryImage start="0x000000006C4F0000" end="0x000000006C521000" path="PeerDist.dll"/>

<binaryImage start="0x0000000060190000" end="0x0000000060206000" path="schannel.dll"/>

<binaryImage start="0x0000000060810000" end="0x0000000060821000" path="mskeyprotect.dll"/>

<binaryImage start="0x000000006BEB0000" end="0x000000006BED1000" path="ncrypt.dll"/>

<binaryImage start="0x000000006BE80000" end="0x000000006BEA8000" path="ntasn1.dll"/>

<binaryImage start="0x00000000607B0000" end="0x00000000607CF000" path="ncryptsslp.dll"/>

<binaryImage start="0x0000000073E40000" end="0x0000000073E6F000" path="rsaenh.dll"/>

<binaryImage start="0x000000006E0B0000" end="0x000000006E0CE000" path="gpapi.dll"/>

<binaryImage start="0x000000001BAC0000" end="0x000000001BC3B000" path="adobe\LogSession.dll"/>

<binaryImage start="0x0000000074250000" end="0x00000000746AC000" path="wininet.dll"/>

<binaryImage start="0x000000001BC40000" end="0x000000001C172000" path="adobe\MakeAccessible.api"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

ERROR_HB_UNABLE_TO_LOAD_DLL

</hbLogSessionDllStatus>

</crash>



END OF ADOBE REPORT CRASH




 
 
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