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This happened to me a few weeks ago. I ended up having to
reenter my user info a few times before it eventually
reactivated. I waited about a half hour between each attempt.
If you've lost your activation key as I believe the original
poster has and your software doesn't reactivate on its own, you're
going to have to contact the company and hope they'll send you the
info again. They really need a better, more customer friendly
system for authorization and recovery.
On 2021-08-10 4:06 p.m., Gene wrote:
It may be that the server is down. All Code Factory
voices contact the server at intervals, I believe about once
a month. If your Internet is down or their server is down,
the voices won’t function because they can’t be verified as
registered. So one person’s voices may work and another
person’s may not.
I think this is a very bad system and, with good
authorization systems, such as JAWS uses, this ongoing
contact with the server is unnecessary.
I would suggest contacting Code Factory before more
troubleshooting on your machine. If their server is working
properly, you may have to do something. If it is down, you
may just have to wait until it is up again.
Sent: Tuesday, August 10, 2021 2:57 PM
Subject: Re: [nvda] Code Factory Voices no
I wonder if you could haveaccidentally deleted your info
license. I don't know what else could be going with your
voices. They're working fine on my system.
On 8/10/2021 12:52 PM, Clement Chou wrote:
> Woke up this morning to find Code Factory voices asking
me to re-enter
> my registration or activate a trial... and when I
clicked try just to
> see what happens it says there was an issue activating
my license and
> to make sure I had a working internet connection.
Anyone know what the
> deal with this is? Also seem to have somehow misplaced
> info, so need to figure out how to find it. thanks.