Re: NVDA on Synchrony Bank site, unusable on login with chrome


Sarah k Alawami
 

So what's the website so one of us can try it?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H
Sent: Friday, September 3, 2021 2:08 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome

I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue.
As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser.

On 9/3/2021 2:31 PM, Sarah k Alawami wrote:
Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David
Mehler
Sent: Friday, September 3, 2021 11:29 AM
To: nvda <nvda@nvda.groups.io>
Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with
chrome

Hello,

I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything.

I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave.
Some urgency!
Thanks.
Dave.











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