Re: NVDA on Synchrony Bank site, unusable on login with chrome


Don H
 

Only browser that will allow you to log in is firefox

On 9/3/2021 7:41 PM, Gene wrote:
You said neither one works with a Chrome-based browser.  Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried?
Gene
-----Original Message-----
*From:* Don H <mailto:lmddh50@adams.net>
*Sent:* Friday, September 03, 2021 7:39 PM
*To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject:* Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome
Synchrony Bank  has several web pages for different credit cards they
have. I have both a Lowes and Sams Club credit card that they service
and neither work with a Chrome based browser when using the latest
released version of Windows 10. The only way you can see the problem is
if you have a user name and password but here it is
https://samsclub.syf.com/login/
On 9/3/2021 6:55 PM, Sarah k Alawami wrote:
> So what's the website so one of us can try it?
>
> -----Original Message-----
> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H
> Sent: Friday, September 3, 2021 2:08 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login
with chrome
>
> I am finding for the past several weeks that you can not log in on
this banks web site with Microsoft Edge or Google Chrome.  I talked with their support department and they said they would check into the issue.
>    As I said that has been several weeks and it still doesn't work
with these two Chrome based browsers.  I am able to complete a log in using the latest Firefox browser.
>
> On 9/3/2021 2:31 PM, Sarah k Alawami wrote:
>> Have you tried with narrator to see if it is the website or screen
reader having this issue? Also what's the website so one of us can try and make it work?
>>
>> -----Original Message-----
>> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David
>> Mehler
>> Sent: Friday, September 3, 2021 11:29 AM
>> To: nvda <nvda@nvda.groups.io>
>> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with
>> chrome
>>
>> Hello,
>>
>> I've got a care credit card through Synchrony Bank but there web
site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything.
>>
>> I've got to pay a bill and it's time sensitive, does anyone have
workarounds for this? I've also tried with Internet Explorer and with Brave.
>> Some urgency!
>> Thanks.
>> Dave.
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