Re: NVDA on Synchrony Bank site, unusable on login with chrome


Nimer Jaber
 

I must have missed it. What is the error message? I log into a synchrony site with Chrome, though not the one referenced, and have no trouble.


On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote:
The error message comes up after you input your user name and password.

On 9/4/2021 12:54 AM, Nimer Jaber wrote:
> Hello,
>
> I really don't understand what the issue being raised here is. I am able
> to log into the synchrony sites with Chrome, and, while I don't have a
> username/password to the specific one linked, I don't see why I wouldn't
> be able to log in, as visiting the site yielded a form with username and
> password.
>
> Before we continue this discussion, I think we need to know what the
> issues are.
>
> Thanks.
>
> On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@...
> <mailto:sm.everiss@...>> wrote:
>
>     To be honest I have had issues with chrome in rendering some stuff to.
>
>     Some things are a bit harder to get to.
>
>     On a site 1,608 dollars looks like.
>
>     160008000 or some such.
>
>     Sites like my computer store pbtech will not only do this but
>     clicking clickables that bring up a menu will cause it to come up
>     but not display right.
>
>     Using something like privacy badger to unblock a mislabeled site, I
>     can't get to the right spot to click the button for the right thing,
>     its like that menu is missing and I have to muck about to find it.
>
>     In edge its fine.
>
>     In firefox some stuff works a lot better than chrome which I am
>     unsure why that exactly is.
>
>     All I know is that chrome while it is accessible isn't a complete
>     success for everything.
>
>
>
>     On 4/09/2021 1:10 pm, Sarah k Alawami wrote:
>>
>>     If you read his messages,  it says  it works in the Firefox
>>     browser but not in any chrome browsers
>>
>>     *From:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>     <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> *On Behalf Of *Gene
>>     *Sent:* Friday, September 3, 2021 5:42 PM
>>     *To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>     *Subject:* Re: [nvda] NVDA on Synchrony Bank site, unusable on
>>     login with chrome
>>
>>     You said neither one works with a Chrome-based browser.  Is that
>>     because you haven’t tried it in a browser like Firefox or because
>>     they work in a nonChrome-based browser you have tried?
>>
>>     Gene
>>
>>     -----Original Message-----
>>
>>     *From:*Don H <mailto:lmddh50@...>
>>
>>     *Sent:*Friday, September 03, 2021 7:39 PM
>>
>>     *To:*nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>
>>     *Subject:*Re: [nvda] NVDA on Synchrony Bank site, unusable on
>>     login with chrome
>>
>>
>>     Synchrony Bank  has several web pages for different credit cards they
>>     have.  I have both a Lowes and Sams Club credit card that they
>>     service
>>     and neither work with a Chrome based browser when using the latest
>>     released version of Windows 10. The only way you can see the
>>     problem is
>>     if you have a user name and password but here it is
>>     https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/>
>>
>>     On 9/3/2021 6:55 PM, Sarah k Alawami wrote:
>>     > So what's the website so one of us can try it?
>>     >
>>     > -----Original Message-----
>>     > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>     <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Don H
>>     > Sent: Friday, September 3, 2021 2:08 PM
>>     > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>     > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on
>>     login with chrome
>>     >
>>     > I am finding for the past several weeks that you can not log in
>>     on this banks web site with Microsoft Edge or Google Chrome.  I
>>     talked with their support department and they said they would
>>     check into the issue.
>>     >    As I said that has been several weeks and it still doesn't
>>     work with these two Chrome based browsers.  I am able to complete
>>     a log in using the latest Firefox browser.
>>     >
>>     > On 9/3/2021 2:31 PM, Sarah k Alawami wrote:
>>     >> Have you tried with narrator to see if it is the website or
>>     screen reader having this issue? Also what's the website so one of
>>     us can try and make it work?
>>     >>
>>     >> -----Original Message-----
>>     >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
>>     <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of David
>>     >> Mehler
>>     >> Sent: Friday, September 3, 2021 11:29 AM
>>     >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io>
>>     >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with
>>     >> chrome
>>     >>
>>     >> Hello,
>>     >>
>>     >> I've got a care credit card through Synchrony Bank but there
>>     web site portal is awful, using NVDA I can't get it to log i n,
>>     fields on the login form won't read, and that's when I can get
>>     this login iframe access thing to work, which is a collapsable
>>     link, when I can get it to expand it's hit or miss as to whether I
>>     can find anything.
>>     >>
>>     >> I've got to pay a bill and it's time sensitive, does anyone
>>     have workarounds for this? I've also tried with Internet Explorer
>>     and with Brave.
>>     >> Some urgency!
>>     >> Thanks.
>>     >> Dave.
>>     >>
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>
>
> --
> Best,
>
> Nimer Jaber
>
> Registered Linux User 529141.
> http://counter.li.org/ <http://counter.li.org/>
>
> To find out about a free, open-source, and versatile screen reader for
> Windows, visit nvaccess.org <http://www.nvda-project.org>
>
> You can follow @nimerjaber on Twitter for the latest technology news.
>
> Thank you, and have a great day!
>






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