Re: Problem with Office and NVDA
Thanks, a Microsoft engineer was the individual who removed most of the applications, trying to narrow down the issue. The university tried to help, contacting Microsoft Premier Support -- because I have no Office 365 license (Free student download.) "Screen reader software often move through website or documents by using only the keyboard, as this provides precise navigation. Hitting ‘Tab’ advances a user to the next item on a page. However, such tools extensively use the graphics hardware capability to render and can cause such behavior." -- was actually the opinion of a Microsoft engineer who looked at the log files. Both applications worked just fine, and together, until early July...
From: email@example.com <firstname.lastname@example.org> on behalf of Gene via groups.io <gsasner@...>
Sent: Sunday, September 19, 2021 12:39 PM
To: email@example.com <firstname.lastname@example.org>
Subject: Re: [nvda] Problem with Office and NVDA
WARNING: This email originated from outside of USF. Do NOT click links or attachments unless you recognize the sender and know the content is safe.
I hope you weren't too inconvenienced by having almost everything removed. I am not a tech and those who are may disagree, but this seems to me like incompetent troubleshooting. Crash information is kept in logs. Did those trying to figure out the problem look at the logs before doing anything else?
Also, what is the default setting for NVDA and use of UIA, I believe is the acronym. Could this be the problem?
On 9/19/2021 11:00 AM, Kelly, Kathleen wrote: