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Re: Problem with Office and NVDA

Kelly, Kathleen
 


Thanks, a Microsoft engineer was the individual who removed most of the applications, trying to narrow down the issue. The university tried to help, contacting Microsoft Premier Support -- because I have no Office 365 license (Free student download.) "Screen reader software often move through website or documents by using only the keyboard, as this provides precise navigation. Hitting ‘Tab’ advances a user to the next item on a page. However, such tools extensively use the graphics hardware capability to render and can cause such behavior." -- was actually the opinion of a Microsoft engineer who looked at the log files. Both applications worked just fine, and together, until early July... 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> on behalf of Gene via groups.io <gsasner@...>
Sent: Sunday, September 19, 2021 12:39 PM
To: nvda@nvda.groups.io <nvda@nvda.groups.io>
Subject: Re: [nvda] Problem with Office and NVDA
 
WARNING: This email originated from outside of USF. Do NOT click links or attachments unless you recognize the sender and know the content is safe.

I hope  you weren't too inconvenienced by having almost everything removed.  I am not a tech and those who are may disagree, but this seems to me like incompetent troubleshooting.  Crash information is kept in logs.  Did those trying to figure out the problem look at the logs before doing anything else?


Also, what is the default setting for NVDA and use of UIA, I believe is the acronym.  Could this be the problem? 


Gene

On 9/19/2021 11:00 AM, Kelly, Kathleen wrote:
I am using student version downloaded from a university in the US. It is free, offered to every student enrolled. I am using a new laptop with 8RAM. Almost everything except Office, McAffee and NVDA was removed to fix the issue. It still crashed. 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> on behalf of Brian Vogel via groups.io <britechguy@...>
Sent: Sunday, September 19, 2021 11:53 AM
To: nvda@nvda.groups.io <nvda@nvda.groups.io>
Subject: Re: [nvda] Problem with Office and NVDA
 
WARNING: This email originated from outside of USF. Do NOT click links or attachments unless you recognize the sender and know the content is safe.
On Sun, Sep 19, 2021 at 11:24 AM, Monte Single wrote:
Are you using a web based version such as office 365?
-
There is a huge difference between having a strong connection to cloud storage (and other bits), which Microsoft 365 does, and web-based.

Microsoft 365 is not web-based in any conventional sense of that term.  There is an online version of Office, which is part of Microsoft 365, but most people using Microsoft 365 are using the installed versions of the various office applications.

If the online version is what happens to be in use here, that needs to be clearly stated, as it's an entirely different animal.  It's way more akin to Google Docs.
--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity.

         ~Martin Luther King, Jr.

 
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