OK after following the instructions you list what is supposed to happen? Can you now use the check for updates under the help menu and get no error?
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On 10/2/2021 8:58 AM, Joseph Lee wrote:
To resolve the error message when checking for updates to NVDA itself, try:
1. Open Python Console (Control+NVDA+Z).
2. Enter the following AS EXACTLY AS SHOWN:
import updateCheck; updateCheck._updateWindowsRootCertificates()
In order to verify that this issue is specific to NVDA 2021.2, please tell us which NVDA version you are using (please don't say "I'm using the latest version" because "latest version" can mean 2021.2, whatever version you might be using, or the latest alpha build). Thanks.