Re: NVDA not reading windows menu


Jo, when requesting support, it's helpful to provide the following information:
1) What is the brand, model number, disc space (used and free), &
memory of the computer in question.
2) What is the version of the operating system, including build;
3) What is the version of any adaptive technology(ies) being used? (I
know in this case it's NVDA, but version?). Others?
4) What steps have you tried, if any, to remediate the problem?
5) What error messages, if any, are you receiving?

Was the update to Windows 10 a clean install or an in-place upgrade?

Sometimes it's also helpful in these cases to inform us regarding the
settings under 'Ease of Access' ie, whether or not reduce animations
and other accessibility settings are checked.

Also, are any addons being run w/NVDA? If so, it's always good policy
to disable these & see if the problem goes away. Does Narrator act

Right now my current suspicion is that it was an in-place upgrade
that's exhibiting some sort of incompatibility, but that's just a WAG
& could change w/additional information you provide.

On 11/17/21, hurrikennyandopo ... <hurrikennyandopo@...> wrote:

Could you check the following.

I am guessing there are windows sounds you can hear.

Could I ask which version of nvda  are they running it can be found
under the help then about section of nvda.

While nvda is running can you press the nvda key + ctrl key + the letter
S this should bring up the select synthesizer menu.

Nvda should land on a synthesizer if it says no no speech arrow up to
say windows one core voice or e speak and see if that fixes the problem

Wondering if the synth package you are using has crashed or may not no
longer work with the latest version. What synth were they using? if it
says it when you bring up the menu.

If it does say a synth then try the one below.

The second thing also while it is running is hit the nvda key + the
letter S and get it to toggle from if off to beeps then talk.

Gene  nz

On 17/11/2021 11:33 pm, Jo Collingwood via wrote:
Hi, I have a students laptop that has just been updated to windows 10
and now when she presses the windows key and types in the search box,
NVDA doesn't read, if she then uses the arrow keys to move through the
list NVDA doesn't read. Once a program has opened it works fine! I
would be grateful for any suggestions please as this is frustrating
for the student.

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