Howard,
How, precisely, did you perform your reset? That term means a lot of different things to a lot of different people, and the exact technique you used could be a part of your current quandry. Also, knowing the make and model of your machine along with the Windows 10 Version and Build would be most helpful to potential assistants.
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Brian - Windows 10, 64-Bit, Version 21H2, Build 19044
You can't crush ideas by suppressing them. You can only crush them by ignoring them.
~ Ursula LeGuin, The Dispossessed