Re: Accessing My TeamViewer ID and Password With NVDA


David Goldfield
 

I have sent Teamviewer some tweets about this using the handle @teamviewersupport. Anyone else who is experiencing similar frustrations should do the same or at least use whatever other support channels are available to let them know about the problems. If I’m the only person reaching out to them nothing might happen. Strength in numbers may be what is needed here.

 

David Goldfield,

Blindness Assistive Technology Specialist

NVDA Certified Expert

 

Subscribe to the Tech-VI announcement list to receive news, events and information regarding the blindness assistive technology field.

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www.DavidGoldfield.org

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Louis Maher
Sent: Sunday, July 3, 2022 9:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Accessing My TeamViewer ID and Password With NVDA

 

Hi David,

 

Unfortunately, in NVDA, even after hitting the escape key, I could not get the tab key to say the ID and Password. 

 

What will work is to go into JAWS, and tab from field to field there, then use the JAWS history function to get the ID and Password, copy them to a text file, unload JAWS  and load NVDA and then work with that.

 

Thanks.

 

Regards

Louis Maher

Phone: 713-444-7838

E-mail: ljmaher03@...

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David Goldfield
Sent: Sunday, July 3, 2022 3:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Accessing My TeamViewer ID and Password With NVDA

 

Louis,

Unfortunately, there has been an accessibility regression in later versions of TeamViewer which makes reading the partner ID and password difficult.

First, if the tab key is silent try pressing the escape key and then see if the tab key navigates from one field to the next.

Even if it does the problem is that the cursor no longer allows you to read the characters in the partner ID or password fields. It will speak them, however, so you could use NVDA’s speech viewer to review them. Just enable it first from within the Tools menu of NVDA, get Teamviewer to speak the ID and password and then go into the speech viewer window to review the info. However, users need to reach out to Teamviewer to alert them of this problem.

 

David Goldfield,

Blindness Assistive Technology Specialist

NVDA Certified Expert

 

Subscribe to the Tech-VI announcement list to receive news, events and information regarding the blindness assistive technology field.

Email: tech-vi+subscribe@groups.io

www.DavidGoldfield.org

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Louis Maher
Sent: Sunday, July 3, 2022 4:31 PM
To: NVDA Discussion List (nvda@nvda.groups.io) <nvda@nvda.groups.io>
Subject: [nvda] Accessing My TeamViewer ID and Password With NVDA

 

Hello,

 

If an individual wants to see my screen using TeamViewer, I must give him my TeamViewer ID and password.  The ID and Password for each session is displayed when I begin a TeamViewer session.  How do you read the TeamViewer and password fields with NVDA?  The tab key does not give you access to these fields. I was unable to access these fields with the screen review and object review modes.

 

Any help would be appreciated.

 

 

 

Regards

Louis Maher

Phone: 713-444-7838

E-mail: ljmaher03@...

 

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