Date   

Re: email reads as pain, no text shown in body #msftaccessibility

Gene
 

These days, with e-mail programs blocking lots of content by default, the risks aren't nearly as high as they were years ago.  I'm not sure how much risk there is now, but my impression is that there isn't much.  But even if the risk is small, as I said in an earlier message, I don't believe in taking small risks for no benefit.  also, to make this clear, if you read mail as plain text, there is no risk in using the preview pane.  Nothing can run if you read mail as plain text, either by opening a message or by using the preview pane.  My first comments are about reading mail as HTML.
 
Gene

----- Original Message -----
From: David
Sent: Thursday, November 23, 2017 2:03 PM
Subject: Re: [nvda] email reads as pain, no text shown in body #msftaccessibility

Leaving a View Pane open, means that in effect ALL mail messages are being opened, even before you have got the chance to determine if the message comes from a reliable source.


Though it might seem convenient, it has its definite cost. Opening a message from a malicious source, can serve as the very door opener for a virus or other malware. In other words, it is a clear-cut security risk.


I am not telling anyone what to do or not, simply just want to make you aware that you are running heavy risks, in leaving your door open this way. Even if you just scroll down the list of mail messages, they all are being opened as you scroll.



On 11/23/2017 8:13 PM, Gene wrote:
I don't have time to give a detailed answer now but I'll tell you how to work around the problem.  If you have problems or questions, ask and I'll reply when I have more time later today.  The essence is that you are reading mail as plaint text and Windows Live Mail, the newer version, won't read mail as plain text when using some screen-readers and opening the message. 
If you show the reading pane, move to a message in the list, and tab once you can read it in the view pane.  I prefer this method because it is faster than opening and closing messages.  then, when finished, either tab twice to get back to the message list or shift tab once to get back to it.
 
Gene
----- Original Message -----
From: larry k
Sent: Thursday, November 23, 2017 12:10 PM
Subject: [nvda] email reads as pain, no text shown in body #msftaccessibility

using windows live mail  any ideas? as to how to show text all the time?


Re: email reads as pain, no text shown in body #msftaccessibility

Gene
 

I doubt the preview pane blocks anything, but those with more technical knowledge may want to comment.  Default settings in e-mail programs block things like images but that isn't related to the preview pane.  I have never heard that using the preview pane is any safer than opening messages.  My impression is that viewing mail as text is a little safer than usingHTML but that these days, using default settings, there isn't that much difference.  But to stop malicious code from running even if unlikely, I read mail as plain text.  My view is that there is no sense in taking even a small or a very small risk for no benefit.
 
Gene

----- Original Message -----
Gene

Sent: Thursday, November 23, 2017 1:26 PM
Subject: Re: [nvda] email reads as pain, no text shown in body #msftaccessibility

Oh dear I'm getting replies before the originals in this list again.

I seem to think that I ended up in html display mode and stopping the
preview pane in the end It does block dodgy pictures and other bits of code
normally.
 Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
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----- Original Message -----
From: "larry k" <sir-laurence@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:10 PM
Subject: [nvda] email reads as pain, no text shown in body
#msftaccessibility


using windows live mail any ideas? as to how to show text all the time?




Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

Hi, Quentin,

 

Thanks so much for the helpful suggestions. I did get rid of web root anywhere with the help of someone at the microsoft disability line.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: Thursday, November 23, 2017 1:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

 

I would guess, as you did, that the issue is this web rooter.  To get to it, you can try:

1. Press alt+tab.  Hold down alt and keep tapping tab.  You should either find a "web rooter" window or similar, or eventually get back to the first window you had open.  Most anti-virus type programs don't have a window open so this won't necessarily find it, but it's the easiest first step.

 

2. Press WINDOWS+B to move the focus to the system tray (B for... because :)  I don't know, it's Microsoft's shortcut).  Next, press right arrow to move through the icons and see if you can find it there.  If you have "notification chevron" or "notification overflow" or similar, press up arrow, then use left arrow to move through those icons.


When you find it in the system tray, press applications key to bring up a context menu then down arrow through that, alternatively try enter or space.

 

Look for something like "Exit".

 

Failing that, press control+shift+escape to bring up task manager and down arrow through the running programs to find it.  If you press tab and find a "more details" button.  Press enter to show more details.  When you find web rooter, you can press alt+e to end task (or context menu then find end task).  Be sure you are exiting the right app as this will force close it and it could have unintended consequences if you close the wrong thing.

 

The other thing you might want to do, if you don't want this web rooter, is to open the start menu, type "add or remove programs" and see if you can find the program to uninstall.  Note it is a good idea to have an anti virus program of some sort running.  On Windows 10 I just use the built in defender, but there are third party ones which work as well.  At some point before uninstalling it, you might check and see if you can access the main program window or functions of this web rooter and see if you can access it.  If you can and you want to keep it, then you'll just need to figure out how to disable it while installing programs.  If it's not accessible, it's always worth shooting an email to the program developer to ask them to make it accessible.  Even if you aren't intending to keep it, your request might encourage them to make the program accessible for others (or for you down the track).

 

Kind regards

 

Quentin.

 

On Thu, Nov 23, 2017 at 8:27 PM, Brian's Mail list account via Groups.Io <bglists@...> wrote:

Unless its what others are saying here, I cannot tell what your issue might be unless you have been relegated to a normal user without any admin rights at all by the company.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
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----- Original Message ----- From: "Rosemarie Chavarria" <knitqueen2007@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc

Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda 2017.4
RC but when I tried to update to that version, something blocked it from
coming up. I called the microsoft disability line and they couldn't get it
to come up either. When Best Buys repaired my computer, they put on this
thing called web rooter or something like that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I allow web
rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie










 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: email reads as pain, no text shown in body #msftaccessibility

Gene
 

It works in HTML but if the person wants to read mail as plain text, that is the way to do it. 
 
Gene
----- Original Message -----

Sent: Thursday, November 23, 2017 1:24 PM
Subject: Re: [nvda] email reads as pain, no text shown in body #msftaccessibility

Does it not work in html though, though i have to say, live mail nearly
always gave me a headache. Hence my doctored Outlook express in windows 7.
 Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Gene" <gsasner@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 7:13 PM
Subject: Re: [nvda] email reads as pain, no text shown in body
#msftaccessibility


I don't have time to give a detailed answer now but I'll tell you how to
work around the problem.  If you have problems or questions, ask and I'll
reply when I have more time later today.  The essence is that you are
reading mail as plaint text and Windows Live Mail, the newer version, won't
read mail as plain text when using some screen-readers and opening the
message.
If you show the reading pane, move to a message in the list, and tab once
you can read it in the view pane.  I prefer this method because it is faster
than opening and closing messages.  then, when finished, either tab twice to
get back to the message list or shift tab once to get back to it.

Gene
----- Original Message -----

From: larry k
Sent: Thursday, November 23, 2017 12:10 PM
To: nvda@nvda.groups.io
Subject: [nvda] email reads as pain, no text shown in body
#msftaccessibility


using windows live mail  any ideas? as to how to show text all the time?




Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

I thought it might be. I'm sure glad to be rid of it.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, November 23, 2017 7:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

 

It's web root. 

 

Gene

----- Original Message -----

Sent: Thursday, November 23, 2017 1:51 AM

Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

 

Hmm when I look up web rooter it gives me Canadian plumbers!
 Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Rosemarie Chavarria" <knitqueen2007@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


> Hi, everyone,
>
>
>
> I'm using narrator to write this message. I tried to update to nvda 2017.4
> RC but when I tried to update to that version, something blocked it from
> coming up. I called the microsoft disability line and they couldn't get it
> to come up either. When Best Buys repaired my computer, they put on this
> thing called web rooter or something like that. I don't know what to do.
> They also installed C cleaner which I really didn't need. How do I allow
> web
> rooter to unblock nvda so I can upgrade?
>
>
>
> Thanks for your help in advance.
>
>
>
>
>
>
>
> Rosemarie
>
>
>
>
>
>



Re: NVDA will not start

David <trailerdavid@...>
 

Don't get me wrong please, but did you ever consider checking the net?


First of all, WebRoot has their own homepage:

    webroot.com

. It seems they are located in USA, Ireland and Australia, have a
support line, and even offers you a set of advice and tools for getting
rid of their product.


Secondly, I did a quick search from the net, using the following query:

    How to get rid of webroot

. It sure yielded a few results. Among these, here is an article that
gives you some outlined steps:

http://smallbusiness.chron.com/uninstall-webroot-completely-pc-50656.html


Again, please don't take this in a critical manner. My goal was just to
show you, and everyone else, that sometimes when facing a problem,
simple searches on the net might be a good idea.


Once you have located the name of a software, and its manufacturer, you
might want to check if they have a homepage. Often it will be the
company name, with the extension of .com, .org or the like. First you
get to their homepage, chances are they have some info on your matter,
or even a contact address or form.


Just wanted to help. Hope for you to get rid of the stuff, and your
issue solved.

On 11/24/2017 2:51 AM, Rosemarie Chavarria wrote:
I think my sister said she's coming over tomorrow. I'm pretty sure the
problem is with web root anywhere. I can't get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of john s
Sent: Thursday, November 23, 2017 5:42 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will not start

Rosemarie, I think it is strange that a disability tech couldn't install
NVDA. If possible, you might have a sighted person look at the screen while
you try the install.

At 08:28 PM 11/23/2017, you wrote:
Hi, Angela,

I transitioned from Jaws to NVDA in 2011 and haven't looked back.

Rosemarie



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Angela Delicata
Sent: Thursday, November 23, 2017 11:30 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will not start

Hi,

I finally decided to switch fromJaws to NVDA and find it so good: I
wonder why people always think of Jaws as the only option and don't
choose this great open source screen reader... It seems really fantastic!

The good thing is: there are all commands available in the help menu,
so every one can learn... And I think it does many many things: now it
can be compared to Jaws! It is even faster! The transition is smooth
and have no problems at all.

And I updated to the latest version with no particular nuisance.

Thank you so much to the wonderful devs who make it better every day!

Sorry for my terrible English, but I wanted to thank you those who put
effort on what they do.
Ciao
Angela from Italy

Il 23/11/2017 20:18, Shaun Everiss ha scritto:
have you tried to go to %appdata% and clobber the nvda folder?

Maybe a mangled setting.

I have had soundcards do bad things and need driver updates to.




On 24/11/2017 6:36 a.m., ely.r@comcast.net wrote:
First, I am relatively new to NVDA having worked with both
WindowEyes and JAWS. I have been a TVI for longer than it seems
possible. At present, I continue that teaching, but have started
working with seniors, a group that I am proud to say I am a member.
NVDA is a real option for my age group as many are no longer
employed and don't qualify for many aspects of rehabilitation
services and many of whom are on fixed incomes that may prevent
them from affording other options.

I have been learning NVDA for eight months or so and find the
transition from other screen readers quite easy. However, I am
stuck at the moment as NVDA will simply not run.

I had used it several weeks ago and needed to get back to building
skills. I tried the usual things and finally uninstalled NVDA and
reinstalled with the newest version. The install appeared to go
without a hitch and the default voice spoke through the end of the
process. Unfortunately, NVDA will still not run even when activated
from the program group directly. ,

I would love any next step suggestions to try and sort this out.
Many thanks,
Ric



---
Questa email è stata esaminata alla ricerca di virus da AVG.
http://www.avg.com




John








.


Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

It's already gone and I'm happy about that. I was able to then upgrade to NVDA 2017.4 RC 2.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 6:32 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

I really don't remember. If there isn't a way through add and remove, I'd search for a webroot removal tool. Good Luck.
On 11/23/2017 5:25 PM, Rosemarie Chavarria wrote:
How did you get rid of it?



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Brice Mijares
Sent: Thursday, November 23, 2017 11:46 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

I have some experience with the Geek Squad. They service my laptop a couple of years ago and once it came back, I had webroot on my system.








Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

I got rid of it with help from someone at the Microsoft disability line.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Shaun Everiss
Sent: Thursday, November 23, 2017 8:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Well I think its better to just reformat.

Whoever loaded this should be really told off for doing so.

Even its users have had issues uninstalling, upgrading etc.

Worse some have reported that it has taken over their system etc, etc, etc.

I would never used best by again, reformat the computer and be done with it or even just get another one which is not best buy.




On 24/11/2017 2:53 p.m., Rosemarie Chavarria wrote:
I think so but I can't get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 8:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Isn't it just plain webroot?

On 11/22/2017 11:51 PM, Brian's Mail list account via Groups.Io wrote:
Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Rosemarie Chavarria"
<knitqueen2007@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda
2017.4
RC but when I tried to update to that version, something blocked it
from coming up. I called the microsoft disability line and they
couldn't get it to come up either. When Best Buys repaired my
computer, they put on this thing called web rooter or something like
that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I
allow web rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie













Re: can't upgrade to the nvda 2017.4 rc

 

Well I think its better to just reformat.

Whoever loaded this should be really told off for doing so.

Even its users have had issues uninstalling, upgrading etc.

Worse some have reported that it has taken over their system etc, etc, etc.

I would never used best by again, reformat the computer and be done with it or even just get another one which is not best buy.

On 24/11/2017 2:53 p.m., Rosemarie Chavarria wrote:
I think so but I can't get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 8:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Isn't it just plain webroot?

On 11/22/2017 11:51 PM, Brian's Mail list account via Groups.Io wrote:
Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Rosemarie Chavarria"
<knitqueen2007@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda
2017.4
RC but when I tried to update to that version, something blocked it
from coming up. I called the microsoft disability line and they
couldn't get it to come up either. When Best Buys repaired my
computer, they put on this thing called web rooter or something like
that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I
allow web rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie












Re: Finding the "Add to Cart" Button on Amazon

Mary Otten <motten53@...>
 

The way I have always found the add to cart thing on Amazon where is to do a search for the word add. Maybe you get add to something before add to cart, but it’s easy enough to hit F3 and move on.
Mary


Sent from my iPhone

On Nov 23, 2017, at 7:20 PM, Melissa Jean <Melissa.J.Hammitt@gmail.com> wrote:

Hi, the way I usually get the add to cart button is to navigate
somewhere else first. I CTRL + Home then hit R for radio buttons to
get "add to list" and arrow up a bit to get add to cart since it can
change .. from link to button I guess. If you do R for radio button to
get "add to list" and hitting shift F or B doesn't take you to "add to
cart" arrowing up will. I've not noticed the "add to list" changing
from a radio button so far.

On 11/23/17, Rich De Steno <ironrock@verizon.net> wrote:
Is there any way to find the "Add to Cart" button with NVDA on the
regular, not the accessible, Amazon web site? If so, how does one do this?

--
Rich De Steno






Re: can't upgrade to the nvda 2017.4 rc

 

Well who knows why its probably an add.

Its one reason why I don't care for shop repairs.

Mostly its get the system back, check it, fix whatever is broke then it works.

Or if its that good get it and up and go.

Usually, get it back, reformat it, completely then use it then swear I will never do it again.

So just reformat and reinstall windows.

On 24/11/2017 1:38 p.m., Rosemarie Chavarria wrote:
I don't know why Best Buys even installed the program in the first place. I
tried programs and features but it didn't work. I also tried to see if I
could uninstall it from the system tray but that didn't work either. It's
gonna be hard to get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kevin
Cussick via Groups.Io
Sent: Thursday, November 23, 2017 2:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

I used to work helping other blind computer users get started. this
program is a pest and you need to get rid of it I have had 2 systems
with it on it and it caused no end of problems with nvda. I can't
remember how hard it is to get rid of but try programs and features first.

On 23/11/2017 15:10, Gene wrote:
It's web root.
Gene
----- Original Message -----
*From:* Brian's Mail list account via Groups.Io
<mailto:bglists=blueyonder.co.uk@groups.io>
*Sent:* Thursday, November 23, 2017 1:51 AM
*To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject:* Re: [nvda] can't upgrade to the nvda 2017.4 rc

Hmm when I look up web rooter it gives me Canadian plumbers!
 Brian

bglists@blueyonder.co.uk <mailto:bglists@blueyonder.co.uk> Sent via
blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk <mailto:briang1@blueyonder.co.uk>, putting
'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Rosemarie Chavarria" <knitqueen2007@gmail.com
<mailto:knitqueen2007@gmail.com>>
To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


> Hi, everyone,
>
>
>
> I'm using narrator to write this message. I tried to update to nvda
2017.4
> RC but when I tried to update to that version, something blocked it
from > coming up. I called the microsoft disability line and they
couldn't get it > to come up either. When Best Buys repaired my
computer, they put on this > thing called web rooter or something
like that. I don't know what to do.
> They also installed C cleaner which I really didn't need. How do I
allow > web > rooter to unblock nvda so I can upgrade?
>
>
>
> Thanks for your help in advance.
>
>
>
>
>
>
>
> Rosemarie
>
>
>
>
>
>








Re: Finding the "Add to Cart" Button on Amazon

 

Hi, the way I usually get the add to cart button is to navigate
somewhere else first. I CTRL + Home then hit R for radio buttons to
get "add to list" and arrow up a bit to get add to cart since it can
change .. from link to button I guess. If you do R for radio button to
get "add to list" and hitting shift F or B doesn't take you to "add to
cart" arrowing up will. I've not noticed the "add to list" changing
from a radio button so far.

On 11/23/17, Rich De Steno <ironrock@verizon.net> wrote:
Is there any way to find the "Add to Cart" button with NVDA on the
regular, not the accessible, Amazon web site? If so, how does one do this?

--
Rich De Steno





Re: can't upgrade to the nvda 2017.4 rc

Brice Mijares
 

I really don't remember. If there isn't a way through add and remove, I'd search for a webroot removal tool. Good Luck.

On 11/23/2017 5:25 PM, Rosemarie Chavarria wrote:
How did you get rid of it?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 11:46 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc
I have some experience with the Geek Squad. They service my laptop a couple of years ago and once it came back, I had webroot on my system.


Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

Yes. The guy at the microsoft disability center was able to get rid of it for me. He also helped me get NVDA up tto date.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Robert Mendoza
Sent: Thursday, November 23, 2017 6:13 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Were you able to uninstall by chance directly rather into the Control panel

On 11/24/2017 9:53 AM, Rosemarie Chavarria wrote:
I think so but I can't get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Brice Mijares
Sent: Thursday, November 23, 2017 8:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Isn't it just plain webroot?

On 11/22/2017 11:51 PM, Brian's Mail list account via Groups.Io wrote:
Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Rosemarie Chavarria"
<knitqueen2007@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda
2017.4
RC but when I tried to update to that version, something blocked it
from coming up. I called the microsoft disability line and they
couldn't get it to come up either. When Best Buys repaired my
computer, they put on this thing called web rooter or something like
that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I
allow web rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie












Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

Hi,

I just called the microsoft disability line and the guy there helped me get rid of it and I was able to update NVDA. Thank you all for your help and suggestions.

Rosemarie

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 6:24 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Try googling webroot removal tool.

On 11/23/2017 4:38 PM, Rosemarie Chavarria wrote:
I don't know why Best Buys even installed the program in the first
place. I tried programs and features but it didn't work. I also tried
to see if I could uninstall it from the system tray but that didn't
work either. It's gonna be hard to get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Kevin Cussick via Groups.Io
Sent: Thursday, November 23, 2017 2:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

I used to work helping other blind computer users get started. this
program is a pest and you need to get rid of it I have had 2 systems
with it on it and it caused no end of problems with nvda. I can't
remember how hard it is to get rid of but try programs and features first.

On 23/11/2017 15:10, Gene wrote:
It's web root.
Gene
----- Original Message -----
*From:* Brian's Mail list account via Groups.Io
<mailto:bglists=blueyonder.co.uk@groups.io>
*Sent:* Thursday, November 23, 2017 1:51 AM
*To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject:* Re: [nvda] can't upgrade to the nvda 2017.4 rc

Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk <mailto:bglists@blueyonder.co.uk> Sent via
blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk <mailto:briang1@blueyonder.co.uk>, putting
'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Rosemarie Chavarria" <knitqueen2007@gmail.com
<mailto:knitqueen2007@gmail.com>>
To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


> Hi, everyone,
>
>
>
> I'm using narrator to write this message. I tried to update to
nvda
2017.4
> RC but when I tried to update to that version, something blocked
it from > coming up. I called the microsoft disability line and they
couldn't get it > to come up either. When Best Buys repaired my
computer, they put on this > thing called web rooter or something
like that. I don't know what to do.
> They also installed C cleaner which I really didn't need. How do
I allow > web > rooter to unblock nvda so I can upgrade?
>
>
>
> Thanks for your help in advance.
>
>
>
>
>
>
>
> Rosemarie
>
>
>
>
>
>










Re: can't upgrade to the nvda 2017.4 rc

Brice Mijares
 

Try googling webroot removal tool.

On 11/23/2017 4:38 PM, Rosemarie Chavarria wrote:
I don't know why Best Buys even installed the program in the first place. I
tried programs and features but it didn't work. I also tried to see if I
could uninstall it from the system tray but that didn't work either. It's
gonna be hard to get rid of it.
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kevin
Cussick via Groups.Io
Sent: Thursday, November 23, 2017 2:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc
I used to work helping other blind computer users get started. this
program is a pest and you need to get rid of it I have had 2 systems
with it on it and it caused no end of problems with nvda. I can't
remember how hard it is to get rid of but try programs and features first.
On 23/11/2017 15:10, Gene wrote:
It's web root.
Gene
----- Original Message -----
*From:* Brian's Mail list account via Groups.Io
<mailto:bglists=blueyonder.co.uk@groups.io>
*Sent:* Thursday, November 23, 2017 1:51 AM
*To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject:* Re: [nvda] can't upgrade to the nvda 2017.4 rc

Hmm when I look up web rooter it gives me Canadian plumbers!
 Brian

bglists@blueyonder.co.uk <mailto:bglists@blueyonder.co.uk> Sent via
blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk <mailto:briang1@blueyonder.co.uk>, putting
'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Rosemarie Chavarria" <knitqueen2007@gmail.com
<mailto:knitqueen2007@gmail.com>>
To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


> Hi, everyone,
>
>
>
> I'm using narrator to write this message. I tried to update to nvda
2017.4
> RC but when I tried to update to that version, something blocked it
from > coming up. I called the microsoft disability line and they
couldn't get it > to come up either. When Best Buys repaired my
computer, they put on this > thing called web rooter or something
like that. I don't know what to do.
> They also installed C cleaner which I really didn't need. How do I
allow > web > rooter to unblock nvda so I can upgrade?
>
>
>
> Thanks for your help in advance.
>
>
>
>
>
>
>
> Rosemarie
>
>
>
>
>
>




Re: can't upgrade to the nvda 2017.4 rc

Robert Mendoza
 

Were you able to uninstall by chance directly rather into the Control panel

On 11/24/2017 9:53 AM, Rosemarie Chavarria wrote:
I think so but I can't get rid of it.



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 8:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Isn't it just plain webroot?

On 11/22/2017 11:51 PM, Brian's Mail list account via Groups.Io wrote:
Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Rosemarie Chavarria"
<knitqueen2007@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda
2017.4
RC but when I tried to update to that version, something blocked it
from coming up. I called the microsoft disability line and they
couldn't get it to come up either. When Best Buys repaired my
computer, they put on this thing called web rooter or something like
that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I
allow web rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie











Re: can't upgrade to the nvda 2017.4 rc

Rosemarie Chavarria
 

I think so but I can't get rid of it.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brice Mijares
Sent: Thursday, November 23, 2017 8:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] can't upgrade to the nvda 2017.4 rc

Isn't it just plain webroot?

On 11/22/2017 11:51 PM, Brian's Mail list account via Groups.Io wrote:
Hmm when I look up web rooter it gives me Canadian plumbers!
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Rosemarie Chavarria"
<knitqueen2007@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, November 23, 2017 6:27 AM
Subject: [nvda] can't upgrade to the nvda 2017.4 rc


Hi, everyone,



I'm using narrator to write this message. I tried to update to nvda
2017.4
RC but when I tried to update to that version, something blocked it
from coming up. I called the microsoft disability line and they
couldn't get it to come up either. When Best Buys repaired my
computer, they put on this thing called web rooter or something like
that. I don't know what to do.
They also installed C cleaner which I really didn't need. How do I
allow web rooter to unblock nvda so I can upgrade?



Thanks for your help in advance.







Rosemarie









Re: NVDA will not start

Rosemarie Chavarria
 

I think my sister said she's coming over tomorrow. I'm pretty sure the
problem is with web root anywhere. I can't get rid of it.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of john s
Sent: Thursday, November 23, 2017 5:42 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will not start

Rosemarie, I think it is strange that a disability tech couldn't install
NVDA. If possible, you might have a sighted person look at the screen while
you try the install.

At 08:28 PM 11/23/2017, you wrote:
Hi, Angela,

I transitioned from Jaws to NVDA in 2011 and haven't looked back.

Rosemarie



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Angela Delicata
Sent: Thursday, November 23, 2017 11:30 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will not start

Hi,

I finally decided to switch fromJaws to NVDA and find it so good: I
wonder why people always think of Jaws as the only option and don't
choose this great open source screen reader... It seems really fantastic!

The good thing is: there are all commands available in the help menu,
so every one can learn... And I think it does many many things: now it
can be compared to Jaws! It is even faster! The transition is smooth
and have no problems at all.

And I updated to the latest version with no particular nuisance.

Thank you so much to the wonderful devs who make it better every day!

Sorry for my terrible English, but I wanted to thank you those who put
effort on what they do.
Ciao
Angela from Italy

Il 23/11/2017 20:18, Shaun Everiss ha scritto:
have you tried to go to %appdata% and clobber the nvda folder?

Maybe a mangled setting.

I have had soundcards do bad things and need driver updates to.




On 24/11/2017 6:36 a.m., ely.r@comcast.net wrote:
First, I am relatively new to NVDA having worked with both
WindowEyes and JAWS. I have been a TVI for longer than it seems
possible. At present, I continue that teaching, but have started
working with seniors, a group that I am proud to say I am a member.
NVDA is a real option for my age group as many are no longer
employed and don't qualify for many aspects of rehabilitation
services and many of whom are on fixed incomes that may prevent
them from affording other options.

I have been learning NVDA for eight months or so and find the
transition from other screen readers quite easy. However, I am
stuck at the moment as NVDA will simply not run.

I had used it several weeks ago and needed to get back to building
skills. I tried the usual things and finally uninstalled NVDA and
reinstalled with the newest version. The install appeared to go
without a hitch and the default voice spoke through the end of the
process. Unfortunately, NVDA will still not run even when activated
from the program group directly. ,

I would love any next step suggestions to try and sort this out.
Many thanks,
Ric




---
Questa email è stata esaminata alla ricerca di virus da AVG.
http://www.avg.com





John


Re: NVDA will not start

john s
 

Rosemarie, I think it is strange that a disability tech couldn't install NVDA. If possible, you might have a sighted person look at the screen while you try the install.

At 08:28 PM 11/23/2017, you wrote:
Hi, Angela,

I transitioned from Jaws to NVDA in 2011 and haven't looked back.

Rosemarie



-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Angela
Delicata
Sent: Thursday, November 23, 2017 11:30 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA will not start

Hi,

I finally decided to switch fromJaws to NVDA and find it so good: I wonder
why people always think of Jaws as the only option and don't choose this
great open source screen reader... It seems really fantastic!

The good thing is: there are all commands available in the help menu, so
every one can learn... And I think it does many many things: now it can be
compared to Jaws! It is even faster! The transition is smooth and have no
problems at all.

And I updated to the latest version with no particular nuisance.

Thank you so much to the wonderful devs who make it better every day!

Sorry for my terrible English, but I wanted to thank you those who put
effort on what they do.
Ciao
Angela from Italy

Il 23/11/2017 20:18, Shaun Everiss ha scritto:
have you tried to go to %appdata% and clobber the nvda folder?

Maybe a mangled setting.

I have had soundcards do bad things and need driver updates to.




On 24/11/2017 6:36 a.m., ely.r@comcast.net wrote:
First, I am relatively new to NVDA having worked with both WindowEyes
and JAWS. I have been a TVI for longer than it seems possible. At
present, I continue that teaching, but have started working with
seniors, a group that I am proud to say I am a member. NVDA is a real
option for my age group as many are no longer employed and don't
qualify for many aspects of rehabilitation services and many of whom
are on fixed incomes that may prevent them from affording other
options.

I have been learning NVDA for eight months or so and find the
transition from other screen readers quite easy. However, I am stuck
at the moment as NVDA will simply not run.

I had used it several weeks ago and needed to get back to building
skills. I tried the usual things and finally uninstalled NVDA and
reinstalled with the newest version. The install appeared to go
without a hitch and the default voice spoke through the end of the
process. Unfortunately, NVDA will still not run even when activated
from the program group directly. ,

I would love any next step suggestions to try and sort this out.
Many thanks,
Ric




---
Questa email è stata esaminata alla ricerca di virus da AVG.
http://www.avg.com





John