Date   

Re: accessibility training is important too.

Jackie
 

May as well. Probly have a more intelligent conversation w/a robot.

On 6/24/18, Gene <gsasner@ripco.com> wrote:
A lot of the robots in tech support don't know much. Low level tech support
is a low pay, low status job and with the rise of artificial intelligence, I
think they may be one of the first such service jobs to be supplanted by
robots, since those who currently fill such positions largely perform as
robots now, as many of the messages in this thread demonstrate.

Gene
----- Original Message -----


From: Shaun Everiss
Sent: Sunday, June 24, 2018 5:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.


Well I was talking to asus on trying to fix a busted extender, sir, read
the serial number on the side.

Um I am blind, is it anywhere else, no!

Um.

I have had techs not know their own internal control panel.

For my printer, please read the id and serial number from the control
panel, I can't see this, well you need to read from the configuration in
the control panel.

By this time I found it on the internal web server, is it this?

Yes, good thing I can access the web server then.

The guy goes, what server?

You'd think they didn't know their products sometimes.




On 6/25/2018 7:01 AM, JM Casey wrote:
Oh, the lights. Always the lights. Every time I talk to the ISP, it's
always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs
to
be made to the ISP, I ask my girlfriend to do it. The problem with that
is:
she hates talking to these people on the phone more than I do, and she
can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

I have incountered this with both Att and Comcast. They are
forigners
who can't speak or undrstand englih well. I told them that I am blind so
I
can't tell you if their are lights on or what color they are. With att's
connect tech they would not even stay on the phone with me. I told them
that if you don't then you can't ask me anything as I could not read the
chat window. They even said that after I told them that I was blind that
if
I wanted to end the session that I should just click on the red x. How
do
they think that I will know whear the red x is if I can't see? Why is it
so
hard to understand what blind is. I guess I will have to just spell it
out
for them. I am totally blind that means that I can't see anything not
even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind, push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------









.





--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com


Re: accessibility training is important too.

Gene
 

A lot of the robots in tech support don't know much.  Low level tech support is a low pay, low status job and with the rise of artificial intelligence, I think they may be one of the first such service jobs to be supplanted by robots, since those who currently fill such positions largely perform as robots now, as many of the messages in this thread demonstrate. 
 
Gene
----- Original Message -----

Sent: Sunday, June 24, 2018 5:37 PM
Subject: Re: [nvda] accessibility training is important too.

Well I was talking to asus on trying to fix a busted extender, sir, read
the serial number on the side.

Um I am blind, is it anywhere else, no!

Um.

I have had techs not know their own internal control panel.

For my printer, please read the id and serial number from the control
panel, I can't see this, well you need to read from the configuration in
the control panel.

By this time I found it on the internal web server, is it this?

Yes, good thing I can access the web server then.

The guy goes, what server?

You'd think they didn't know their products sometimes.




On 6/25/2018 7:01 AM, JM Casey wrote:
> Oh, the lights. Always the lights. Every time I talk to the ISP, it's always
> the first thing they ask: "Are all the lights on on the modem? Is it
> blinking?" It's gotten hilarious by this point. Now whenever a call needs to
> be made to the ISP, I ask my girlfriend to do it. The problem with that is:
> she hates talking to these people on the phone more than I do, and she can
> see!
>
> -----Original Message-----
> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
> Sent: June 24, 2018 2:43 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] accessibility training is important too.
>
>       I have incountered this with both Att and Comcast.  They are forigners
> who can't speak or undrstand englih well.  I told them that I am blind so I
> can't tell you if their are lights on or what color they are.  With att's
> connect tech they would not even stay on the phone with me.  I told them
> that if you don't then you can't ask me anything as I could not read the
> chat window.  They even said that after I told them that I was blind that if
> I wanted to end the session that I should just click on the red x.  How do
> they think that I will  know whear the red x is if I can't see? Why is it so
> hard to understand what blind is.  I guess I will have to just spell it out
> for them.  I am totally blind that means that I can't see anything not even
> light or any shadows. If they can't comprehend that then they have no
> business working in tech support.
>
> Brian Sackrider
>
>
> On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
>> Yes indeed. I do find it almost ridiculous that, for example my
>> internet company have me flagged as blind, and generally help me with
>> things that they screw up, rather than un screwing them up, if that is
>> a word, but also continue to put me through to the people who cannot
>> function without knowing what a light is doing on a router, even
>> though I'm deep inside the control panel of said router and can read
>> them any parameter they wish to know about.
>> There should just be a one line addition to their script. If this
>> person is blind,  push to level 2 or whatever its called. these people
>> do exist, but often the person at the start is unaware of what
>> blindness means or is  just thick. I'm sorry but that is what I feel.
>> Rocket science it is not.
>> Brian
>>
>> bglists@...
>> Sent via blueyonder.
>> Please address personal E-mail to:-
>> briang1@..., putting 'Brian Gaff'
>> in the display name field.
>> ----- Original Message ----- From: "Robert Kingett"
>> <kingettr@...>
>> To: <games_access@...>; "Top tech editorial"
>> <topdot@...>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
>> Sent: Sunday, June 24, 2018 12:51 AM
>> Subject: [nvda] accessibility training is important too.
>>
>>
>>> In this post, I detail an experience talking to Microsoft's
>>> disability answer desk and talk about the importance of using
>>> disability language when interacting with a disabled customer,
>>> especially if you are operating disability support. Feel free to
>>> share widely.
>>>
>>> https://medium.com/p/a0d8aead2659?source=user_profile---------2------
>>> -------------
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
>
>
>
> .
>




Re: Nvda saying spelling error

 

I resolved the issue by making the necessary changes in the document formatting settings


This message is transmitted on 100% recycled electrons.


Homepage; 

On 25 Jun 2018, at 07.02, Gene <gsasner@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (gsasner@...) Add cleanup rule | More info
Document information may make more sense for the category because more than just formatting information is presented.  But if names have changed for many items in the category and in others, I suggest that such changes should be made carefully and that those other than techs should be closely involved in the changes.  The name that replaced the spelling error name is poorr, ambiguous and a completely unnecessary change.  Please get people, if this isn't currently the case, who are very attuned to such things, involved.  I was an english major, though I didn't finish college for personal reasons.  but I am very aware of what is clear and not clear in use of English and what constitutes accurate and inaccurate description. 
 
Spelling function may be more or less technically correct.  It might mean some sort of operation regarding spelling, but announcing spelling error is not, in any ordinary English, a spelling function.  You might just as well call the speak to end command, speak to end function. 
 
If other changes have been made in the new interface, I think that all such changes should be reviewed. 
 
I'll review a list if it is sent to me.  Language tends to become inaccurate and degraded over time, in my observation, as program designers change the names of things for no good reason.
 
Gene
----- Original Message -----
From: Mohamed
Sent: Sunday, June 24, 2018 5:23 PM
Subject: Re: [nvda] Nvda saying spelling error

Yeah, it's a grouping now, and spelling errors is under a grouping called document information.


On 6/24/2018 12:12 PM, Gene wrote:
Is that what it actually says?  It used to say, in understandable, plain English, "report spelling errors."  Has the wording been changed along with the interface?  I hope not and that that is just how it was paraphrased.
 
Gene
----- Original Message -----
Sent: Sunday, June 24, 2018 8:47 AM
Subject: Re: [nvda] Nvda saying spelling error

Hello,
Ok got it and got it fixed;
Thank you so much 
Arvind

This message is transmitted on 100% recycled electrons.


Homepage; 

On 24 Jun 2018, at 19.38, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (ralf.kefferpuetz@...) Add cleanup rule | More info

Hello,

NVDA-Control-d, then uncheck spelling errors.

 

Cheers,

  Ralf

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dr. arvind singh brar
Sent: Sonntag, 24. Juni 2018 13:38
To: nvda@nvda.groups.io
Subject: [nvda] Nvda saying spelling error

 

Hello friends,

I would like to know,

How do i stop nvda from saying spelling error when  reading documents 

Thank you so much,

Arvind 

This message is transmitted on 100% recycled electrons.

 

 

Homepage; 



Re: Nvda saying spelling error

Gene
 

Document information may make more sense for the category because more than just formatting information is presented.  But if names have changed for many items in the category and in others, I suggest that such changes should be made carefully and that those other than techs should be closely involved in the changes.  The name that replaced the spelling error name is poorr, ambiguous and a completely unnecessary change.  Please get people, if this isn't currently the case, who are very attuned to such things, involved.  I was an english major, though I didn't finish college for personal reasons.  but I am very aware of what is clear and not clear in use of English and what constitutes accurate and inaccurate description. 
 
Spelling function may be more or less technically correct.  It might mean some sort of operation regarding spelling, but announcing spelling error is not, in any ordinary English, a spelling function.  You might just as well call the speak to end command, speak to end function. 
 
If other changes have been made in the new interface, I think that all such changes should be reviewed. 
 
I'll review a list if it is sent to me.  Language tends to become inaccurate and degraded over time, in my observation, as program designers change the names of things for no good reason.
 
Gene

----- Original Message -----
From: Mohamed
Sent: Sunday, June 24, 2018 5:23 PM
Subject: Re: [nvda] Nvda saying spelling error

Yeah, it's a grouping now, and spelling errors is under a grouping called document information.


On 6/24/2018 12:12 PM, Gene wrote:
Is that what it actually says?  It used to say, in understandable, plain English, "report spelling errors."  Has the wording been changed along with the interface?  I hope not and that that is just how it was paraphrased.
 
Gene
----- Original Message -----
Sent: Sunday, June 24, 2018 8:47 AM
Subject: Re: [nvda] Nvda saying spelling error

Hello,
Ok got it and got it fixed;
Thank you so much 
Arvind

This message is transmitted on 100% recycled electrons.


Homepage; 

On 24 Jun 2018, at 19.38, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (ralf.kefferpuetz@...) Add cleanup rule | More info

Hello,

NVDA-Control-d, then uncheck spelling errors.

 

Cheers,

  Ralf

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dr. arvind singh brar
Sent: Sonntag, 24. Juni 2018 13:38
To: nvda@nvda.groups.io
Subject: [nvda] Nvda saying spelling error

 

Hello friends,

I would like to know,

How do i stop nvda from saying spelling error when  reading documents 

Thank you so much,

Arvind 

This message is transmitted on 100% recycled electrons.

 

 

Homepage; 



Re: twitter

Gary Metzler
 

Hi Marcio,

 

Thanks I will give it a try.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of marcio via Groups.Io
Sent: Sunday, June 24, 2018 9:37 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] twitter

 

Here you go
NV Access on Twitter
Or simply follow @NVAccess.

Cheers,
Marcio

Em 24/06/2018 07:01, Gary Metzler escreveu:

Hi All,

�

What do I need to do in order to follow nvda on twitter?� Thanks for any help.

�

Regards, Gary kn4ox

Send to: gmtravel@...

Skype:� garymetz

�

 


Re: Nvda saying spelling error

 

Hello,
Apologies i must have paraphrased it, but it was somewhere along the lines,
Thank you so much for pointing it out,
Aarvind
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Homepage; 

On 24 Jun 2018, at 23.12, Gene <gsasner@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (gsasner@...) Add cleanup rule | More info
Is that what it actually says?  It used to say, in understandable, plain English, "report spelling errors."  Has the wording been changed along with the interface?  I hope not and that that is just how it was paraphrased.
 
Gene
----- Original Message -----
Sent: Sunday, June 24, 2018 8:47 AM
Subject: Re: [nvda] Nvda saying spelling error

Hello,
Ok got it and got it fixed;
Thank you so much 
Arvind

This message is transmitted on 100% recycled electrons.


Homepage; 

On 24 Jun 2018, at 19.38, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (ralf.kefferpuetz@...) Add cleanup rule | More info

Hello,

NVDA-Control-d, then uncheck spelling errors.

 

Cheers,

  Ralf

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dr. arvind singh brar
Sent: Sonntag, 24. Juni 2018 13:38
To: nvda@nvda.groups.io
Subject: [nvda] Nvda saying spelling error

 

Hello friends,

I would like to know,

How do i stop nvda from saying spelling error when  reading documents 

Thank you so much,

Arvind 

This message is transmitted on 100% recycled electrons.

 

 

Homepage; 


Re: accessibility training is important too.

 

Well thats true, but you don't need to remote into them.

True I could use my printer having a password on it but to be honest the external part is secured by my cloud hp account for eprint, the wireless extender I have is secured by a password it made me setup.

I think it would be an older device that had these issues.

Most servers are to get the system up and running anything secured is handled elsewhere.

On 6/25/2018 10:39 AM, Jackie wrote:
They don't. But I gotta tell you--those in-built product webservers
scare me, because built w/security in mind they were not.

On 6/24/18, Shaun Everiss <sm.everiss@gmail.com> wrote:
Well I was talking to asus on trying to fix a busted extender, sir, read
the serial number on the side.

Um I am blind, is it anywhere else, no!

Um.

I have had techs not know their own internal control panel.

For my printer, please read the id and serial number from the control
panel, I can't see this, well you need to read from the configuration in
the control panel.

By this time I found it on the internal web server, is it this?

Yes, good thing I can access the web server then.

The guy goes, what server?

You'd think they didn't know their products sometimes.




On 6/25/2018 7:01 AM, JM Casey wrote:
Oh, the lights. Always the lights. Every time I talk to the ISP, it's
always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs
to
be made to the ISP, I ask my girlfriend to do it. The problem with that
is:
she hates talking to these people on the phone more than I do, and she
can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

    I have incountered this with both Att and Comcast.  They are
forigners
who can't speak or undrstand englih well.  I told them that I am blind so
I
can't tell you if their are lights on or what color they are.  With att's
connect tech they would not even stay on the phone with me.  I told them
that if you don't then you can't ask me anything as I could not read the
chat window.  They even said that after I told them that I was blind that
if
I wanted to end the session that I should just click on the red x.  How
do
they think that I will  know whear the red x is if I can't see? Why is it
so
hard to understand what blind is.  I guess I will have to just spell it
out
for them.  I am totally blind that means that I can't see anything not
even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind,  push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is  just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------







.



Re: accessibility training is important too.

Jackie
 

They don't. But I gotta tell you--those in-built product webservers
scare me, because built w/security in mind they were not.

On 6/24/18, Shaun Everiss <sm.everiss@gmail.com> wrote:
Well I was talking to asus on trying to fix a busted extender, sir, read
the serial number on the side.

Um I am blind, is it anywhere else, no!

Um.

I have had techs not know their own internal control panel.

For my printer, please read the id and serial number from the control
panel, I can't see this, well you need to read from the configuration in
the control panel.

By this time I found it on the internal web server, is it this?

Yes, good thing I can access the web server then.

The guy goes, what server?

You'd think they didn't know their products sometimes.




On 6/25/2018 7:01 AM, JM Casey wrote:
Oh, the lights. Always the lights. Every time I talk to the ISP, it's
always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs
to
be made to the ISP, I ask my girlfriend to do it. The problem with that
is:
she hates talking to these people on the phone more than I do, and she
can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

    I have incountered this with both Att and Comcast.  They are
forigners
who can't speak or undrstand englih well.  I told them that I am blind so
I
can't tell you if their are lights on or what color they are.  With att's
connect tech they would not even stay on the phone with me.  I told them
that if you don't then you can't ask me anything as I could not read the
chat window.  They even said that after I told them that I was blind that
if
I wanted to end the session that I should just click on the red x.  How
do
they think that I will  know whear the red x is if I can't see? Why is it
so
hard to understand what blind is.  I guess I will have to just spell it
out
for them.  I am totally blind that means that I can't see anything not
even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind,  push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is  just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------









.



--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com


Re: OE classic help

Howard Traxler <howard@...>
 


Trying to install version 27.  Got through setup and it will not close.  I can press "finish" or any other close command and it will not close.  What am I doing wrong?
 
Thanks.
Howard

----- Original Message -----
From: Mark
Sent: Sunday, June 24, 2018 7:35 AM
Subject: [nvda] OE classic help

Hi downloaded this to test out and using NVDA with windows 10 its not reading the email until I enter on it then I can read the message

Any help

Mark.

 

Tune in to the number one station on the web TAFN radio
http://tafn.org.uk/listen
Or for our catch up service on demand http://www.tafn.org.uk/on-demand
or for our upcoming weekly schedule
http://www.tafn.org.uk/radio
part of the accessible friends network
www.tafn.org.uk
Registered UK Charity: #1108043.
Sent from Windows 10 Mail.

 


Re: accessibility training is important too.

 

Well I was talking to asus on trying to fix a busted extender, sir, read the serial number on the side.

Um I am blind, is it anywhere else, no!

Um.

I have had techs not know their own internal control panel.

For my printer, please read the id and serial number from the control panel, I can't see this, well you need to read from the configuration in the control panel.

By this time I found it on the internal web server, is it this?

Yes, good thing I can access the web server then.

The guy goes, what server?

You'd think they didn't know their products sometimes.

On 6/25/2018 7:01 AM, JM Casey wrote:
Oh, the lights. Always the lights. Every time I talk to the ISP, it's always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs to
be made to the ISP, I ask my girlfriend to do it. The problem with that is:
she hates talking to these people on the phone more than I do, and she can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

    I have incountered this with both Att and Comcast.  They are forigners
who can't speak or undrstand englih well.  I told them that I am blind so I
can't tell you if their are lights on or what color they are.  With att's
connect tech they would not even stay on the phone with me.  I told them
that if you don't then you can't ask me anything as I could not read the
chat window.  They even said that after I told them that I was blind that if
I wanted to end the session that I should just click on the red x.  How do
they think that I will  know whear the red x is if I can't see? Why is it so
hard to understand what blind is.  I guess I will have to just spell it out
for them.  I am totally blind that means that I can't see anything not even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind,  push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is  just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------








.


ccleaner

 

Hi.

Hmmm if you toggle a checkbox on and off of something a couple times then it does read that particular box, its slow going but it does then work.

I wander if an addon could be written for nvda the boxes could just have some sort of overlay over them or something.


Re: Nvda saying spelling error

Mohamed
 

Yeah, it's a grouping now, and spelling errors is under a grouping called document information.


On 6/24/2018 12:12 PM, Gene wrote:
Is that what it actually says?  It used to say, in understandable, plain English, "report spelling errors."  Has the wording been changed along with the interface?  I hope not and that that is just how it was paraphrased.
 
Gene
----- Original Message -----
Sent: Sunday, June 24, 2018 8:47 AM
Subject: Re: [nvda] Nvda saying spelling error

Hello,
Ok got it and got it fixed;
Thank you so much 
Arvind

This message is transmitted on 100% recycled electrons.


Homepage; 

On 24 Jun 2018, at 19.38, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:

Boxbe This message is eligible for Automatic Cleanup! (ralf.kefferpuetz@...) Add cleanup rule | More info

Hello,

NVDA-Control-d, then uncheck spelling errors.

 

Cheers,

  Ralf

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dr. arvind singh brar
Sent: Sonntag, 24. Juni 2018 13:38
To: nvda@nvda.groups.io
Subject: [nvda] Nvda saying spelling error

 

Hello friends,

I would like to know,

How do i stop nvda from saying spelling error when  reading documents 

Thank you so much,

Arvind 

This message is transmitted on 100% recycled electrons.

 

 

Homepage; 



Re: Quick help with outlook?

Gene
 

Even so, it strains credulity that the problem is a general one to that version of Outlook.  Since we haven't seen any such questions or complaints before, it is far more likely that the problem is some sort of corruption of something on that machine.
 
I would have a sighted person look at the screen when a message is replied to and see if the sighted person can get to those fields.  It cannot be assumed that this is a screen-reader problem.
 
Is there a reason this person has to use Outlook?  Of course, the person may have to use Word and other office programs for doing things in an institutional or business environment but if the person can use any e-mail program, why use Outlook?
 
Gene

----- Original Message -----
Sent: Sunday, June 24, 2018 11:17 AM
Subject: Re: [nvda] Quick help with outlook?

Thanks, but of course that is part of the problem. this particular system
was only upgraded as far as Windows 7, despite my recommendation of
upgrading to Windows 10.

I didn't install the office suite, so can't say what version of Outlook it
even is.

Thanks, Eric


On June 24, 2018 11:23:50 AM ely.r@... wrote:

Erik
I am using Outlook 365, NVDA latest version  and no add on. Here Outlook
does not come up in browse mode so I am able to use the shift tab right
away. Sometime when I do the shift tab NVDA first speaks the message
position, but at the same time it does move to the Subject line and read the
contents. Guessing this is of no help what so ever, but wanted to let you
know with this configuration, by the way latest version of Windows 10, that
what you are expecting to happen for your client is working here.
Rick

Dr. Rick Ely
TVI, Vision Consultant
451 Rocky Hill Road
Florence, MA 01062
&413()  727-3038

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of erik burggraaf
Sent: Sunday, June 24, 2018 11:01 AM
To: nvda@nvda.groups.io
Subject: [nvda] Quick help with outlook?

Hi all, I need to help some one using outlook and I don't have access to it.
When he does a reply, it puts him into brows mode.  So, he can type a reply,
but he can't reach the to and subject lines.  I had him do insert space to
turn browse mode off, but he was still unable to reach other fields using
shift tab.

Does any one know if those fields have  alt key nemonics, or some other nvda
accessible way to reach them?

Thanks,

Erik














Re: OT. Transcription jobs?

Noelia Ruiz
 

Hi, I don't know, since it deppends on commertial movements, marketing and so on. For my own experience, I work in a small company which uses both speech recognition and stenotype for transcription of pre-recorded audio and also for generating captions for deaf people (and others) in real time.
Not always, but there are customers that prefer that transcription in real time is performed using stenotype instead of speech recognition. Both technologies in the company where I am an employee are performer by humans. Here in Spain speech recognition is preferred for television due to the system using for transmiting data, by lines instead of words.
In short, here the two systems are used for captions in real time, generally speech recognition for TV and stenotype for conferences, since there are people who things this method for now has a minor latence and general quality seems to be better.
This company sometimes searches people to work in English for some events, and call to another company from United States.
To maintain this on topic, NVDA needs to be deactivated to transmit data with Streamtext; otherwise writing appears slower.

Cheers

El 24/06/2018 a las 21:11, Daniel Hawkins escribió:
I agree with this. My mother in law was a transcription for over 20 years. Then one day she was laid off due to Doctors now have voice recniztion software very similar to Dragon Speak or Siri, or Google Assistant.
Daniel Hawkins
computersassociated@gmail.com <mailto:computersassociated@gmail.com>

On Jun 23, 2018, at 11:18 PM, slery <slerythema@gmail.com <mailto:slerythema@gmail.com>> wrote:

Medical Transcription is being phased out. Doctors are required to have digital records now and most enter the data right then and there or have an assistant that sits in the room and enters it. My friend worked in the field for 15 years and was hoping it would keep going long enough for her to retire. She has already had to pick up another job as hers was phased out and the company went out of business.

Cindy

-----Original Message-----
From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>> On Behalf Of Laz
Sent: Wednesday, February 7, 2018 1:08 PM
To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] OT. Transcription jobs?

No mailing lists that I know of but there are several fields that use Transcriptionists as in medical, legal, etc. There are some requirements to be met before one can call oneself a transcriptionist though. I went to a trade school to learn how to do medical transcription. If you ask me nowadays if it was worth it my answer would have to be no. I came into transcription after most of the available work began to be outsourced to India hence there was very little opportunity available. the school finally placed me with a transcription company in California I live in Florida, and I made less than $3000 in the five years I spen working as a medical transcriptionist. Yes, it was that bad. From my experience I would recommend if that's what you want to do, to seek your own clients locally and realize that they most likely already have a transcriptionist or a service and that you may have to underbid to get any work plus prove yourself better and faster than the competition.
The training is a must as you won't be able to compete without it. One more thing I need to let you know about. Most big transcription companies use specific programs for you to pick up your work and return it and most of these programs are less than accessible from what I've heard. This is another reason to seek your own clients locally. The most successful medical transcriptionist I know either built up their own local clients over a period of time or they were in the business before the outsourcing of work to India began.

Good luck,

Laz

On 2/7/18, Matt Turner <meturner2214@gmail.com <mailto:meturner2214@gmail.com>> wrote:
Hi folks.

Subject says it all.

Triing to find something to do for working from home.

Are there any blind mailing-list for this kind of thing?





--
Affordably priced Accessible Talking MP3 Players, Accessible phones, Bluetooth devices, and accessories http://www.talkingmp3players.com/
Email: laz@talkingmp3players.com <mailto:laz@talkingmp3players.com>
Phone: 727-498-0121
Skype: lazmesa
Personal Facebook: https://m.facebook.com/laz.mesa
Facebook: https://m.facebook.com/Talkingmp3players?_rdr






Re: accessibility training is important too.

Jackie
 

Those folks generally are just a bunch of script readers. They can't
go past it because they don't have the knowledge (& sometimes
wherewithal) to go further.

On 6/24/18, JM Casey <crystallogic@ca.inter.net> wrote:
Oh, the lights. Always the lights. Every time I talk to the ISP, it's
always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs
to
be made to the ISP, I ask my girlfriend to do it. The problem with that is:
she hates talking to these people on the phone more than I do, and she can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

    I have incountered this with both Att and Comcast.  They are forigners
who can't speak or undrstand englih well.  I told them that I am blind so I
can't tell you if their are lights on or what color they are.  With att's
connect tech they would not even stay on the phone with me.  I told them
that if you don't then you can't ask me anything as I could not read the
chat window.  They even said that after I told them that I was blind that
if
I wanted to end the session that I should just click on the red x.  How do
they think that I will  know whear the red x is if I can't see? Why is it
so
hard to understand what blind is.  I guess I will have to just spell it out
for them.  I am totally blind that means that I can't see anything not even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind,  push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is  just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------











--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com


Re: OT. Transcription jobs?

Daniel Hawkins
 

I agree with this. My mother in law was a transcription for over 20 years. Then one day she was laid off due to Doctors now have voice recniztion software very similar to Dragon Speak or Siri, or Google Assistant.
Daniel Hawkins



On Jun 23, 2018, at 11:18 PM, slery <slerythema@...> wrote:

Medical Transcription is being phased out. Doctors are required to have digital records now and most enter the data right then and there or have an assistant that sits in the room and enters it. My friend worked in the field for 15 years and was hoping it would keep going long enough for her to retire. She has already had to pick up another job as hers was phased out and the company went out of business.

Cindy

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Laz
Sent: Wednesday, February 7, 2018 1:08 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] OT. Transcription jobs?

No mailing lists that I know of but there are several fields that use Transcriptionists as in medical, legal, etc. There are some requirements to be met before one can call oneself a transcriptionist though. I went to a trade school to learn how to do medical transcription. If you ask me nowadays if it was worth it my answer would have to be no. I came into transcription after most of the available work began to be outsourced to India hence there was very little opportunity available. the school finally placed me with a transcription company in California I live in Florida, and I made less than $3000 in the five years I spen working as a medical transcriptionist. Yes, it was that bad. From my experience I would recommend if that's what you want to do, to seek your own clients locally and realize that they most likely already have a transcriptionist or a service and that you may have to underbid to get any work plus prove yourself better and faster than the competition.
The training is a must as you won't be able to compete without it. One more thing I need to let you know about. Most big transcription companies use specific programs for you to pick up your work and return it and most of these programs are less than accessible from what I've heard. This is another reason to seek your own clients locally. The most successful medical transcriptionist I know either built up their own local clients over a period of time or they were in the business before the outsourcing of work to India began.

Good luck,

Laz

On 2/7/18, Matt Turner <meturner2214@...> wrote:
Hi folks.

Subject says it all.

Triing to find something to do for working from home.

Are there any blind mailing-list for this kind of thing?







--
Affordably priced Accessible Talking MP3 Players, Accessible phones, Bluetooth devices, and accessories http://www.talkingmp3players.com/
Email: laz@...
Phone: 727-498-0121
Skype: lazmesa
Personal Facebook: https://m.facebook.com/laz.mesa
Facebook: https://m.facebook.com/Talkingmp3players?_rdr








Re: accessibility training is important too.

JM Casey <crystallogic@...>
 

Oh, the lights. Always the lights. Every time I talk to the ISP, it's always
the first thing they ask: "Are all the lights on on the modem? Is it
blinking?" It's gotten hilarious by this point. Now whenever a call needs to
be made to the ISP, I ask my girlfriend to do it. The problem with that is:
she hates talking to these people on the phone more than I do, and she can
see!

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of brian
Sent: June 24, 2018 2:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] accessibility training is important too.

    I have incountered this with both Att and Comcast.  They are forigners
who can't speak or undrstand englih well.  I told them that I am blind so I
can't tell you if their are lights on or what color they are.  With att's
connect tech they would not even stay on the phone with me.  I told them
that if you don't then you can't ask me anything as I could not read the
chat window.  They even said that after I told them that I was blind that if
I wanted to end the session that I should just click on the red x.  How do
they think that I will  know whear the red x is if I can't see? Why is it so
hard to understand what blind is.  I guess I will have to just spell it out
for them.  I am totally blind that means that I can't see anything not even
light or any shadows. If they can't comprehend that then they have no
business working in tech support.

Brian Sackrider


On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my
internet company have me flagged as blind, and generally help me with
things that they screw up, rather than un screwing them up, if that is
a word, but also continue to put me through to the people who cannot
function without knowing what a light is doing on a router, even
though I'm deep inside the control panel of said router and can read
them any parameter they wish to know about.
There should just be a one line addition to their script. If this
person is blind,  push to level 2 or whatever its called. these people
do exist, but often the person at the start is unaware of what
blindness means or is  just thick. I'm sorry but that is what I feel.
Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett"
<kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial"
<topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's
disability answer desk and talk about the importance of using
disability language when interacting with a disabled customer,
especially if you are operating disability support. Feel free to
share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2------
-------------






Re: accessibility training is important too.

brian <sackriderbrian45@...>
 

I have incountered this with both Att and Comcast.  They are forigners who can't speak or undrstand englih well.  I told them that I am blind so I can't tell you if their are lights on or what color they are.  With att's connect tech they would not even stay on the phone with me.  I told them that if you don't then you can't ask me anything as I could not read the chat window.  They even said that after I told them that I was blind that if I wanted to end the session that I should just click on the red x.  How do they think that I will  know whear the red x is if I can't see? Why is it so hard to understand what blind is.  I guess I will have to just spell it out for them.  I am totally blind that means that I can't see anything not even light or any shadows. If they can't comprehend that then they have no business working in tech support.

Brian Sackrider

On 6/24/2018 5:30 AM, Brian's Mail list account via Groups.Io wrote:
Yes indeed. I do find it almost ridiculous that, for example my  internet company have me flagged as blind, and generally help me with things that they screw up, rather than un screwing them up, if that is a word, but also continue to put me through to the people who cannot function without knowing what a light is doing on a router, even though I'm deep inside the control panel of said router and can read them any parameter they wish to know about.
There should just be a one line addition to their script. If this person is blind,  push to level 2 or whatever its called. these people do exist, but often the person at the start is unaware of what blindness means or is  just thick. I'm sorry but that is what I feel. Rocket science it is not.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Robert Kingett" <kingettr@gmail.com>
To: <games_access@lists.igda.org>; "Top tech editorial" <topdot@gmail.com>; <main@TechTalk.groups.io>; <nvda@nvda.groups.io>
Sent: Sunday, June 24, 2018 12:51 AM
Subject: [nvda] accessibility training is important too.


In this post, I detail an experience talking to Microsoft's disability answer desk and talk about the importance of using disability language when interacting with a disabled customer, especially if you are operating disability support. Feel free to share widely.

https://medium.com/p/a0d8aead2659?source=user_profile---------2-------------------





Re: Changed to Re: [nvda] firefox quantum, capcha's, and NVDA

bob jutzi <jutzi1@...>
 

Thanks.

On 6/24/2018 1:23 PM, Jackie wrote:
Bob, the problem is that these captchas are distorted images, & that
therefore makes OCR'ing them problematic. But There are now solutions,
ie, Recaptcha 2 from Google, that don't require any sort of
interaction from the user whatever. So those sites using the old style
captchas are pretty behind the times.
On 6/24/18, bob jutzi <jutzi1@gmail.com> wrote:
Since I am totally blind, I don't understand what these captchas are
other than some kind of graphic with text and numbers, in addition to
being a pain in the butt.
This may be a complete impossibility, but could captcha recognition be a
future inclusion for NVDA's OCR function?
Bob


On 6/24/2018 12:02 PM, bob jutzi wrote:
That should be easy.
Our bank doesn't require captia, but if it's sites such as banks you are
referring to, sensitive information isn't displayed until after logging
in. You could always have the caller read the captia then terminate the
call prior to logging in. The captia is then invalid.

On 6/24/2018 11:32 AM, Kevin wrote:

You know be my eyes there’s a person on the other side, so your
actually making a phone call and they’ll solve your captcha . but you
gotta trust this if your accessing sensitive data, do you trust
someone you don’t even know?

E-mail is golden!!!
Kevin Lee

*From: *bob jutzi <mailto:jutzi1@gmail.com>
*Sent: *Sunday, June 24, 2018 7:35 AM
*To: *nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject: *Re: [nvda] firefox quantum and capcha's

Actually, just had an idea for those of us with iPhones. We could

always use Be My Eyes, and have someone read the captia. Just a
thought.

On 6/24/2018 10:24 AM, P. Otter wrote:

hello all,
now we have firefox 60 but before there was rumola, you have to pay
for
it, no problem but it is no longer usable in firefox q.
also there was webvisum, but the same trouble!
it no longer works with ff quantum.
is there a solution to solve this problem as far you know?
cheers
paul otter




Re: Changed to Re: [nvda] firefox quantum, capcha's, and NVDA

Jackie
 

Bob, the problem is that these captchas are distorted images, & that
therefore makes OCR'ing them problematic. But There are now solutions,
ie, Recaptcha 2 from Google, that don't require any sort of
interaction from the user whatever. So those sites using the old style
captchas are pretty behind the times.

On 6/24/18, bob jutzi <jutzi1@gmail.com> wrote:
Since I am totally blind, I don't understand what these captchas are
other than some kind of graphic with text and numbers, in addition to
being a pain in the butt.
This may be a complete impossibility, but could captcha recognition be a
future inclusion for NVDA's OCR function?
Bob


On 6/24/2018 12:02 PM, bob jutzi wrote:
That should be easy.
Our bank doesn't require captia, but if it's sites such as banks you are
referring to, sensitive information isn't displayed until after logging
in. You could always have the caller read the captia then terminate the
call prior to logging in. The captia is then invalid.

On 6/24/2018 11:32 AM, Kevin wrote:

You know be my eyes there’s a person on the other side, so your
actually making a phone call and they’ll solve your captcha . but you
gotta trust this if your accessing sensitive data, do you trust
someone you don’t even know?

E-mail is golden!!!
Kevin Lee

*From: *bob jutzi <mailto:jutzi1@gmail.com>
*Sent: *Sunday, June 24, 2018 7:35 AM
*To: *nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
*Subject: *Re: [nvda] firefox quantum and capcha's

Actually, just had an idea for those of us with iPhones. We could

always use Be My Eyes, and have someone read the captia. Just a
thought.

On 6/24/2018 10:24 AM, P. Otter wrote:

hello all,
now we have firefox 60 but before there was rumola, you have to pay
for
it, no problem but it is no longer usable in firefox q.
also there was webvisum, but the same trouble!
it no longer works with ff quantum.
is there a solution to solve this problem as far you know?
cheers
paul otter



--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com