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NVDA Technical Support: session 1 archived, next session to be held on July 7, 2018 at 11 AM Pacific
Hi all,
The recording from NVDA Technical Support: An Introduction, part 1 is now up: http://www.josephsl.net/files/NVDATechSupportWebinar1.mp3
Session 1 discusses definitions of technical support, as well as key concepts tech support providers should know, such as object navigation, review cursor, system focus, web navigation, NVDA settings and what not.
Alsop, the second session will be held on July 7, 2018 at 11 AM Pacific (2 PM Eastern, 18:00 UTC) at josephsl.net TeamTalk server. This upcoming session will feature how to read and understand log files, including tracebacks, I/O, and so on.
Cheers, Joseph
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Re: Loosing control of NVDA
Why not do windows r then nvda -r in that dialogue? That restarts it as well.
toggle quoted messageShow quoted text
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Re: Loosing control of NVDA
I have had it happen every so often, all nvda functionality basically is dead, the only way is to navigate to the system trey, right click nvda, select exit, then run nvda again and it then restarts.
toggle quoted messageShow quoted text
Usually it happens with to many windows open, my theory is its only on slower cpus as on my faster units this is less likely. Even with this 3rd gen i5 while it happens about 5-10 times a year its annoying enough to notice but thats about it.
On 6/26/2018 10:26 AM, Gene wrote:
it sounds like a buffer overflow problem. I haven't had it happen.
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Re: Loosing control of NVDA
John Isige
Oh, that thing! For me that doesn't manifest as NVDA not stopping its
toggle quoted messageShow quoted text
reading of things. When I have to do that is when, well it's sort of like a key is stuck but I don't think it actually is. But for example, maybe I type n and it takes it as ctrl-n, something like that. Then NVDA-q or whatever doesn't work, and I have to restart it to fix that. That's a vague description because it hasn't happened for a while and I usually just restart it when I notice it.
On 6/25/2018 18:12, David Moore wrote:
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Re: Loosing control of NVDA
David Moore
I have to restart NVDA a lot because of the same reasons you said. There is a way that works to turn it off. Instead of pressing NVDA+Q, first, keep pressing the control key, and it will shut up in a minute. Next, press Windows+M to get to the desktop. Then, press ALT+CTRL+N, and NVDA will restart. Here is another way, because sometimes that will not work. Press Windows+B to go to the notifications and actions. Arrow to NVDA, and press applications key, shift+F10, or route the mouse to that spot, and right click. Just arrow to exit, and NVDA will ask you what you want to do, just press enter to exit. Then, just start NVDA back up. I have to do this a lot in Edge, on very interactive web sites, and in Firefox a lot more than any other browser. So, there are some options other than restarting the computer LOL! I use the latest snapshots, and NVDA is more sluggish at this point than it was a few months ago. I will keep using the snapshots, to test and make recommendation’s. Good luck guys! David Moore Sent from Mail for Windows 10
From: John Isige
Sent: Monday, June 25, 2018 7:01 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Loosing control of NVDA
I've had something similar happen on websites sometimes, where it's reading something and it takes a while for the control key to shut it up. Never to the point where I had to restart though. I always thought the machine was just busy doing something else, e.g. loading a page, so it wasn't responding at the moment. It can be annoying, but nothing more than that, at least for me.
On 6/25/2018 17:26, Gene wrote: > it sounds like a buffer overflow problem. I haven't had it happen. > Gene > ----- Original Message ----- > *From:* Arnþór Helgason <mailto:arnthor.helgason@...> > *Sent:* Monday, June 25, 2018 5:09 PM > *To:* nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> > *Subject:* [nvda] Loosing control of NVDA > > Sometimes when I am reading documents either on the Internet or in > Thunderbird I loos control of NVDA. The text starts rolling down the > page and I need to turn off NVDA. It cannot be restarted so I need to > restart my computer. > Has anyone come across this problem? > >
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Re: Loosing control of NVDA
John Isige
I've had something similar happen on websites sometimes, where it's
toggle quoted messageShow quoted text
reading something and it takes a while for the control key to shut it up. Never to the point where I had to restart though. I always thought the machine was just busy doing something else, e.g. loading a page, so it wasn't responding at the moment. It can be annoying, but nothing more than that, at least for me.
On 6/25/2018 17:26, Gene wrote:
it sounds like a buffer overflow problem. I haven't had it happen.
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Re: Loosing control of NVDA
Gene
it sounds like a buffer overflow problem. I
haven't had it happen.
Gene
----- Original Message -----
Sometimes when I am reading documents either on the Internet or in
Thunderbird I loos control of NVDA. The text starts rolling down the page and I
need to turn off NVDA. It cannot be restarted so I need to restart my
computer.
Has anyone come across this problem?
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Re: Loosing control of NVDA
Ervin, Glenn
Does the control key not do this?
From: nvda@nvda.groups.io <nvda@nvda.groups.io>
On Behalf Of Arnþór Helgason
Sent: Monday, June 25, 2018 5:10 PM To: nvda@nvda.groups.io Subject: [nvda] Loosing control of NVDA
Sometimes when I am reading documents either on the Internet or in Thunderbird I loos control of NVDA. The text starts rolling down the page and I need to turn off NVDA. It cannot be restarted so I need to restart my computer. Has anyone come across this problem?
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Loosing control of NVDA
Arnþór Helgason <arnthor.helgason@...>
Sometimes when I am reading documents either on the Internet or in Thunderbird I loos control of NVDA. The text starts rolling down the page and I need to turn off NVDA. It cannot be restarted so I need to restart my computer. Has anyone come across this problem?
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Re: Quick help with outlook?
Gene
We are talking about different things, which I
didn't realize until now. You are talking about Outlook Express, which it
makes no sense to use unless there is something you consider very important that
is not available elsewhere. I don't know enough about identities to
discuss them but this or that person may consider them important. a lot of
people won't be affected whether they have them or not. The program will
be removed every six months. I doubt the person you are working with cares
about identities. it's up to you and him what is done, but he is probably
giving himself a lot of unnecessary unending problems. there comes a time
when it is time to let go of old programs and this is such a time for most
people.
I was talking about Outlook before. I thought
you had discussed, yesterday, a problem where someone couldn't get to the
subject line and header fields using Outlook. That is what I was
addressing. But now that I know you are discussing Outlook Express, I have
addressed that above.
Are you going to reinstall the program for him
every six months?
Gene
----- Original Message -----
It worked fine, and then it was just gone. It will have to be reinstalled, but then Windows will probably remove it from the computer at the next update. I suggested he try Thunderbird. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Gene
From your message, it appears that something happened, I think much more likely to the program than to the screen-reader. You could try things like repairing the program. I don't know how you do that with that program. I don't think the program is working properly and it might be helpful to have a sighted person look at the screen either before or after attempting a repair.
At this point, we don't know if the fields you can't get to are being displayed or being displayed properly.
The person may want to continue using Outlook. I'm pointing out that the menu version of Windows Live mail is more like Outlook Express than Outlook and that, at some point, it may be more efficient from a time and work standpoint to try it than to keep trying to solve this problem.
I don't know how the program will work in Windows 10 nbut it is very similar to Outlook Express. Gene
It was working fine. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Gene
The person may be able to come close to Outlook Express but not identical. I see more complaints about Outlook than about any popular e-mail program used by blind people. I'd suggest having the person try the old menu version of Windows Live Mail. People can supply the installer if he wants to try it. It is the closest to Outlook Express he will find.
I don't know how well it works in Windows 10.
I think the reason the screen-reader isn't moving to the fields in Outlook is because, for some reason, they aren't being displayed or not properly. People have been using Outlook for years, since Outlook 2003 or before. If this were a general problem with certain versions of the program, we would have heard of it by now.
Gene ----- Original Message ----- From: erik burggraaf Sent: Monday, June 25, 2018 11:37 AM Subject: Re: [nvda] Quick help with outlook?
I am gonna have to bite the bullet and give this guy an hour of free tech support so it seams. I saw this rich text format business last week but I need to get on the phone with him to check it. If there was a simple solution like pressing alt T for to, and alt U for subject I was hoping it would leap out and save me a chunk of time. Outlook isn't preferred, but thunderbird isn't better. This user wants email to be exactly the same as the experience he had with outlook express. With OE classic as hokie as it is, the closest any one has been able to come is outlook. Outlook isn't terrible as long as it works, but it doesn't. So it's terrible. I'll put the work in and make it not terrible for him over the weekend. Thanks, Erik On June 25, 2018 11:10:41 AM "Ervin, Glenn" <glenn.ervin@...> wrote:
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Re: NVDA voices
Place, Vicki
And, I would; so thank you. I was just playin’ with you. J
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken woman who has rebuilt herself. -Hannah Gadsby
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Ervin, Glenn
Sent: Monday, June 25, 2018 1:02 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA voices
Well, I just thought you might like the correct spelling. ☺
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Place, Vicki
Thank you, Glen!! I changed it the way it look right now just for you. J
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken womAn who has rebuilt herself. -Hannah Gadsby
From:
nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Ervin, Glenn
Hi Vicki, I was reading your signature. Just wanted to mention that the word Women should be Woman. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io>
On Behalf Of Place, Vicki
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: Quick help with outlook?
Ervin, Glenn
It worked fine, and then it was just gone. It will have to be reinstalled, but then Windows will probably remove it from the computer at the next update. I suggested he try Thunderbird. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io>
On Behalf Of Gene
Sent: Monday, June 25, 2018 2:52 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Quick help with outlook?
From your message, it appears that something happened, I think much more likely to the program than to the screen-reader. You could try things like repairing the program. I don't know how you do that with that program. I don't think the program is working properly and it might be helpful to have a sighted person look at the screen either before or after attempting a repair.
At this point, we don't know if the fields you can't get to are being displayed or being displayed properly.
The person may want to continue using Outlook. I'm pointing out that the menu version of Windows Live mail is more like Outlook Express than Outlook and that, at some point, it may be more efficient from a time and work standpoint to try it than to keep trying to solve this problem.
I don't know how the program will work in Windows 10 nbut it is very similar to Outlook Express. Gene
It was working fine. Glenn
From:
nvda@nvda.groups.io <nvda@nvda.groups.io>
On Behalf Of Gene
The person may be able to come close to Outlook Express but not identical. I see more complaints about Outlook than about any popular e-mail program used by blind people. I'd suggest having the person try the old menu version of Windows Live Mail. People can supply the installer if he wants to try it. It is the closest to Outlook Express he will find.
I don't know how well it works in Windows 10.
I think the reason the screen-reader isn't moving to the fields in Outlook is because, for some reason, they aren't being displayed or not properly. People have been using Outlook for years, since Outlook 2003 or before. If this were a general problem with certain versions of the program, we would have heard of it by now.
Gene ----- Original Message ----- From: erik burggraaf Sent: Monday, June 25, 2018 11:37 AM Subject: Re: [nvda] Quick help with outlook?
I am gonna have to bite the bullet and give this guy an hour of free tech support so it seams. I saw this rich text format business last week but I need to get on the phone with him to check it. If there was a simple solution like pressing alt T for to, and alt U for subject I was hoping it would leap out and save me a chunk of time. Outlook isn't preferred, but thunderbird isn't better. This user wants email to be exactly the same as the experience he had with outlook express. With OE classic as hokie as it is, the closest any one has been able to come is outlook. Outlook isn't terrible as long as it works, but it doesn't. So it's terrible. I'll put the work in and make it not terrible for him over the weekend. Thanks, Erik On June 25, 2018 11:10:41 AM "Ervin, Glenn" <glenn.ervin@...> wrote:
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Re: NVDA voices
Ervin, Glenn
Well, I just thought you might like the correct spelling. ☺
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Place, Vicki
Sent: Monday, June 25, 2018 2:50 PM To: 'nvda@nvda.groups.io' <nvda@nvda.groups.io> Subject: Re: [nvda] NVDA voices
Thank you, Glen!! I changed it the way it look right now just for you. J
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken womAn who has rebuilt herself. -Hannah Gadsby
From:
nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Ervin, Glenn
Hi Vicki, I was reading your signature. Just wanted to mention that the word Women should be Woman. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io>
On Behalf Of Place, Vicki
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: NVDA voices
Place, Vicki
Thank you, Joseph. I finally got it to work. Yeah!!
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken woman who has rebuilt herself. -Hannah Gadsby
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Joseph Lee
Sent: Monday, June 25, 2018 12:49 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA voices
Hello Vicki, Welcome to NVDA users list. There are several voices out there that’ll let you do what you want. These include Espeak, Microsoft SAPI5, and Windows OneCore among others. Cheers, Joseph
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Place, Vicki
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: Quick help with outlook?
Gene
From your message, it appears that something
happened, I think much more likely to the program than to the
screen-reader. You could try things like repairing the program. I
don't know how you do that with that program. I don't think the program is
working properly and it might be helpful to have a sighted person look at the
screen either before or after attempting a repair.
At this point, we don't know if the fields you
can't get to are being displayed or being displayed properly.
The person may want to continue using
Outlook. I'm pointing out that the menu version of Windows Live mail is
more like Outlook Express than Outlook and that, at some point, it may be more
efficient from a time and work standpoint to try it than to keep trying to solve
this problem.
I don't know how the program will work in Windows
10 nbut it is very similar to Outlook Express.
Gene ----- Original Message -----
It was working fine. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Gene
The person may be able to come close to Outlook Express but not identical. I see more complaints about Outlook than about any popular e-mail program used by blind people. I'd suggest having the person try the old menu version of Windows Live Mail. People can supply the installer if he wants to try it. It is the closest to Outlook Express he will find.
I don't know how well it works in Windows 10.
I think the reason the screen-reader isn't moving to the fields in Outlook is because, for some reason, they aren't being displayed or not properly. People have been using Outlook for years, since Outlook 2003 or before. If this were a general problem with certain versions of the program, we would have heard of it by now.
Gene ----- Original Message ----- From: erik burggraaf Sent: Monday, June 25, 2018 11:37 AM Subject: Re: [nvda] Quick help with outlook?
I am gonna have to bite the bullet and give this guy an hour of free tech support so it seams. I saw this rich text format business last week but I need to get on the phone with him to check it. If there was a simple solution like pressing alt T for to, and alt U for subject I was hoping it would leap out and save me a chunk of time. Outlook isn't preferred, but thunderbird isn't better. This user wants email to be exactly the same as the experience he had with outlook express. With OE classic as hokie as it is, the closest any one has been able to come is outlook. Outlook isn't terrible as long as it works, but it doesn't. So it's terrible. I'll put the work in and make it not terrible for him over the weekend. Thanks, Erik On June 25, 2018 11:10:41 AM "Ervin, Glenn" <glenn.ervin@...> wrote:
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Re: NVDA voices
Place, Vicki
Thank you, Glen!! I changed it the way it look right now just for you. J
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken womAn who has rebuilt herself. -Hannah Gadsby
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Ervin, Glenn
Sent: Monday, June 25, 2018 12:45 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA voices
Hi Vicki, I was reading your signature. Just wanted to mention that the word Women should be Woman. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Place, Vicki
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: NVDA voices
Hello Vicki, Welcome to NVDA users list. There are several voices out there that’ll let you do what you want. These include Espeak, Microsoft SAPI5, and Windows OneCore among others. Cheers, Joseph
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Place, Vicki
Sent: Monday, June 25, 2018 11:16 AM To: 'nvda@nvda.groups.io' <nvda@nvda.groups.io> Subject: [nvda] NVDA voices
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: NVDA voices
Ervin, Glenn
Hi Vicki, I was reading your signature. Just wanted to mention that the word Women should be Woman. Glenn
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
Place, Vicki
Sent: Monday, June 25, 2018 1:16 PM To: 'nvda@nvda.groups.io' <nvda@nvda.groups.io> Subject: [nvda] NVDA voices
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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NVDA voices
Place, Vicki
Which voice lets you pause speech and then press shift to pick up where you left off? I have tried numerous ones and so far none of them do this.
Thanks for any help you can give me.
============================= Vicki Place
Assistive Technology Center Program Support Supervisor II
Phone: (509) 542-4428 On-Campus Ext.: 2428 Location: T422
Hours: 7:00 am – 4:30 pm; Mon-Thurs 7:00 am- Noon; Friday
California State University, Northridge Assistive Technology Applications Certificate Program (ATACP) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There is nothing stronger than a broken women who has rebuilt herself. -Hannah Gadsby
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Re: Remote Connect Help
Hi, The fact that you have attempted to connect and got a message indicates the add-on is working. The advisory I sent out a few weeks ago (and subsequently came up with the hotfix build) is meant for those running NVDA next snapshots (and soon, master snapshots) powered by wxPython 4. Cheers, Joseph
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ervin, Glenn
Sent: Monday, June 25, 2018 12:26 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Remote Connect Help
I saw an old message I replied to a few weeks back, on this subject, and it would indicate that the remote add-in is not currently working. Is this still the case?
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ervin, Glenn
Hi, I am trying to remote into a client’s computer, and I get an error at my end, but he did not get an error. He selected client, and allow another computer to control his computer. He put in for host: Nvdaremote.com For the key, I had him enter: 1111 And, like I mentioned, he did not get an error message. He has Windows 10. I am using Windows 7. My error just reads: Error, cannot connect to remote computer Of course I selected control another computer. Thanks for any help. Glenn
Glenn Ervin Orientation Counselor II Norfolk Nebraska 402 370 3436 Cell: 402 992 0325
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