Date   

Re: firefox crash with NVDA 2018.3

Quentin Christensen
 

A couple of things to check first:
- Have you restarted the computer after updating NVDA?  If not, please try that first.
- Try restarting NVDA with addons disabled and see if the Firefox issues recur. - If so, check for latest versions of all your add-ons, and failing that, please let us know which is being problematic / which you have enabled.
- Double check that you can in fact start firefox without NVDA 2018.3 running (either with an older version of NVDA or Narrator).
- If you can get Firefox to start (perhaps with an older version of NVDA), if you go to the address bar and type:

about:crashes

If you could get me the one of the latest crash IDs (the seemingly random string of characters), I can get Mozilla to look into it.

Regards

Quentin.


On Wed, Sep 19, 2018 at 9:52 AM ann <tate886@...> wrote:
Hi,


I also had major issues with the newest NVDA and Firefox.


I am running a 32 bit Firefox, latest version, on the 32 bit version of
windows 10. Firefox crashes each time it's launched.


But, after reverting back to the previous version of NVDA, this never
occurs, not once.


~Ann




> firefox crash with NVDA 2018.3
> From: Clive Pallett
> Date: Tue, 18 Sep 2018 18:55:52 EDT
> Hello everyone,
> I updated NVDA to 2018.3 and tried to launch firefox.  The crash
> reporter screen came up and I tried to start a new session without
> result.  I have reverted to NVDA 2018.1.1 and firefox loads normally. 
> It also does when running NVDA 2018.2 which I was running before.  I
> have the installation file of the former version on my laptop so used
> that.  I noticed someone else having issues with firefox with NVDA
> 2018.3.  Is this a problem with firefox or with NVDA?
> I will continue with NVDA 2018.1.1 until I can download the latest
> version and hope the issue with firefox is sorted.
> Best wishes,
> Clive Pallett






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: Could not find remote addons under Tools

Quentin Christensen
 

NVDA Remote 2.1 (the latest version), isn't currently compatible with NVDA 2018.3.  The NVDA Remote team are aware and our understanding is that they were waiting for us to release 2018.3 before they released their update (due to backward compatibility issues I believe).  We are hoping that comes out very shortly.

In the meantime, we recommend users needing NVDA Remote not upgrade to NVDA 2018.3 until the update to NVDA Remote comes out.

Regards

Quentin.

On Wed, Sep 19, 2018 at 9:31 AM Michael Chopra <michaelchopra38@...> wrote:
 Hi. You’re not the only one having this issue, I am having the same problem as well. According to one of my friends, there is a way to do it but apparently it’s very complicated. If this could be fixed, that would be great.
Thanks.
From Michael.  

 

From: 20140772200n behalf of
Sent: Wednesday, September 19, 2018 11:26
To: nvda@nvda.groups.io
Subject: [nvda] Could not find remote addons under Tools
 
Hi, can anyone guide me how to find the remote addons to my nvda 2018.3
I could not see under the Tools options nowThanks.

Robert Mendoza






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: Waterfox works with NVDA

Hope Williamson <isepic@...>
 

Yeah, Waterfox works perfectly with NVDA! I've been using it for about a month now, I think.

On 9/18/2018 4:54 PM, hurrikennyandopo ... wrote:

Hi


If you have a 64 bit version of fire fox on a 64 bit operating system nvda will play nicely with it with nvda 2018.3


How ever it seems if you have a 32 bit version of fire fox on a 64 bit operating system it will crash. I only noticed this in the betas then the RC and now 2018.3


It did not seem to do it on the stable version of nvda 2018.2.1 or the alfa version. So some thing has changed between releases.


Gene nz




On 19/09/2018 11:49 AM, JM Casey wrote:

I’m unable to use Firefox 62 with JAWS without it hanging up/needing to be closed with task manager, however so far it’s working fine with NVDA 2018.2 (haven’t gotten the upgrade yet).

 

As for Waterfox, there are some things I’ve always been unclear about.

What, if any, advantage does it really have over firefox?

And how do they handle security updates/bug-fixes? If the versions were concurrent with Firefox at one time and they’re now at 56, that means they are lagging over a year behind the curve now.

 

Also, you can set your homepage with Firefox easily, so that it opens and goes straight to google, or whatever page you choose.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Clive Pallett
Sent: September 18, 2018 7:46 PM
To: NVDA <nvda@nvda.groups.io>
Subject: [nvda] Waterfox works with NVDA

 

Hello everyone,

 

Further to my previous post, I noticed that Waterfox was recommended as an alternative browser to Mozilla Firefox.  I have installed Waterfox 56.2.3 and updated NVDA to 2018.3 and Waterfox works fine.  If anything, it loads faster than Firefox and takes me straight to Google, my preferred home page.

 

Best wishes,

 

Clive Pallett

 

 



Virus-free. www.avg.com


Re: Urgent! Rolling back an update or obtaining the older installation file?

Kwork
 

Quentin, if you didn't see it, Ann just said that she was running 32-bit Firefox on a 32-bit machine.

Seems that 32-bit Firefox is now having a negative effect on both 32-bit and 64-bit machines with anything past NVDA 2018.2.1. I, who am on a 64-bit Firefox with a 64-bit Windows 10, am not having said problems.

Travis


On 9/18/2018 5:04 PM, Quentin Christensen wrote:
Hi Ann,

As others have suggested, if you are using a 32-bit version of Firefox on a 64-bit version of Windows, that could be the problem, in which case the solution is to use the 64-bit version of Firefox.

The other thing is to make sure you have restarted the computer since installing NVDA, as restarting fixes a lot of issues like this we see when people have updated but not yet restarted.

Also, if you restart NVDA with add-ons disabled (NVDA+Q then down arrow to that option and enter) it might indicate whether the issue is in NVDA or an add-on.  It is also worth checking to see if there are new versions of any of your add-ons.

Finally, if you could send me a copy of your log, I can have a look and try and ascertain what the issue is so we can fix it.

Kind regards

Quentin.



On Wed, Sep 19, 2018 at 1:52 AM ann <tate886@...> wrote:
-Hi folks,


This is the first time I have been utterly disappointed with an NVDA
update. Is there a way to roll back an NVDA update to the earlier
version? I cannot use Firefox at all with the newest NVDA, and this is
totally unacceptable.  It won't even work with Internet Explorer. I
thought I Had an old version of the screen reader installed saved, but
apparently not or I have lost it with my recent computer troubles.


In fact, if someone could send me the install file for 2018.2, I'd
appreciate it, since it appears I can no longer browse the internet at
all. With neither of my browsers working with this new version, I can't
even download chrome.


Thanks,

~Ann






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: Waterfox works with NVDA

JM Casey <crystallogic@...>
 

Hi.

 

I don’t know if you were responding directly to me, but as it happens I have a 64-bit Firefox and a 64-bit oS. I’m not looking for a solution to my JAWS problem on the NVDA list, although the mixed messages I am getting about Firefox screen-reader support are a bit perplexing. Still, there seem to be plenty of NVDA users having no trouble.

 

My questions below pertained to Waterfox, which I’ve never used, but some people here swear by.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of hurrikennyandopo ...
Sent: September 18, 2018 7:55 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Waterfox works with NVDA

 

Hi

 

If you have a 64 bit version of fire fox on a 64 bit operating system nvda will play nicely with it with nvda 2018.3

 

How ever it seems if you have a 32 bit version of fire fox on a 64 bit operating system it will crash. I only noticed this in the betas then the RC and now 2018.3

 

It did not seem to do it on the stable version of nvda 2018.2.1 or the alfa version. So some thing has changed between releases.

 

Gene nz

 

 

 

On 19/09/2018 11:49 AM, JM Casey wrote:

I’m unable to use Firefox 62 with JAWS without it hanging up/needing to be closed with task manager, however so far it’s working fine with NVDA 2018.2 (haven’t gotten the upgrade yet).

 

As for Waterfox, there are some things I’ve always been unclear about.

What, if any, advantage does it really have over firefox?

And how do they handle security updates/bug-fixes? If the versions were concurrent with Firefox at one time and they’re now at 56, that means they are lagging over a year behind the curve now.

 

Also, you can set your homepage with Firefox easily, so that it opens and goes straight to google, or whatever page you choose.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Clive Pallett
Sent: September 18, 2018 7:46 PM
To: NVDA <nvda@nvda.groups.io>
Subject: [nvda] Waterfox works with NVDA

 

Hello everyone,

 

Further to my previous post, I noticed that Waterfox was recommended as an alternative browser to Mozilla Firefox.  I have installed Waterfox 56.2.3 and updated NVDA to 2018.3 and Waterfox works fine.  If anything, it loads faster than Firefox and takes me straight to Google, my preferred home page.

 

Best wishes,

 

Clive Pallett

 

 

 


Re: Urgent! Rolling back an update or obtaining the older installation file?

Quentin Christensen
 

Hi Ann,

As others have suggested, if you are using a 32-bit version of Firefox on a 64-bit version of Windows, that could be the problem, in which case the solution is to use the 64-bit version of Firefox.

The other thing is to make sure you have restarted the computer since installing NVDA, as restarting fixes a lot of issues like this we see when people have updated but not yet restarted.

Also, if you restart NVDA with add-ons disabled (NVDA+Q then down arrow to that option and enter) it might indicate whether the issue is in NVDA or an add-on.  It is also worth checking to see if there are new versions of any of your add-ons.

Finally, if you could send me a copy of your log, I can have a look and try and ascertain what the issue is so we can fix it.

Kind regards

Quentin.



On Wed, Sep 19, 2018 at 1:52 AM ann <tate886@...> wrote:
-Hi folks,


This is the first time I have been utterly disappointed with an NVDA
update. Is there a way to roll back an NVDA update to the earlier
version? I cannot use Firefox at all with the newest NVDA, and this is
totally unacceptable.  It won't even work with Internet Explorer. I
thought I Had an old version of the screen reader installed saved, but
apparently not or I have lost it with my recent computer troubles.


In fact, if someone could send me the install file for 2018.2, I'd
appreciate it, since it appears I can no longer browse the internet at
all. With neither of my browsers working with this new version, I can't
even download chrome.


Thanks,

~Ann






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: Waterfox works with NVDA

hurrikennyandopo ...
 

Hi


If you have a 64 bit version of fire fox on a 64 bit operating system nvda will play nicely with it with nvda 2018.3


How ever it seems if you have a 32 bit version of fire fox on a 64 bit operating system it will crash. I only noticed this in the betas then the RC and now 2018.3


It did not seem to do it on the stable version of nvda 2018.2.1 or the alfa version. So some thing has changed between releases.


Gene nz




On 19/09/2018 11:49 AM, JM Casey wrote:

I’m unable to use Firefox 62 with JAWS without it hanging up/needing to be closed with task manager, however so far it’s working fine with NVDA 2018.2 (haven’t gotten the upgrade yet).

 

As for Waterfox, there are some things I’ve always been unclear about.

What, if any, advantage does it really have over firefox?

And how do they handle security updates/bug-fixes? If the versions were concurrent with Firefox at one time and they’re now at 56, that means they are lagging over a year behind the curve now.

 

Also, you can set your homepage with Firefox easily, so that it opens and goes straight to google, or whatever page you choose.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Clive Pallett
Sent: September 18, 2018 7:46 PM
To: NVDA <nvda@nvda.groups.io>
Subject: [nvda] Waterfox works with NVDA

 

Hello everyone,

 

Further to my previous post, I noticed that Waterfox was recommended as an alternative browser to Mozilla Firefox.  I have installed Waterfox 56.2.3 and updated NVDA to 2018.3 and Waterfox works fine.  If anything, it loads faster than Firefox and takes me straight to Google, my preferred home page.

 

Best wishes,

 

Clive Pallett

 

 



Re: firefox crash with NVDA 2018.3

ann
 

Hi,


I also had major issues with the newest NVDA and Firefox.


I am running a 32 bit Firefox, latest version, on the 32 bit version of windows 10. Firefox crashes each time it's launched.


But, after reverting back to the previous version of NVDA, this never occurs, not once.


~Ann

firefox crash with NVDA 2018.3
From: Clive Pallett
Date: Tue, 18 Sep 2018 18:55:52 EDT
Hello everyone,
I updated NVDA to 2018.3 and tried to launch firefox.  The crash reporter screen came up and I tried to start a new session without result.  I have reverted to NVDA 2018.1.1 and firefox loads normally.  It also does when running NVDA 2018.2 which I was running before.  I have the installation file of the former version on my laptop so used that.  I noticed someone else having issues with firefox with NVDA 2018.3.  Is this a problem with firefox or with NVDA?
I will continue with NVDA 2018.1.1 until I can download the latest version and hope the issue with firefox is sorted.
Best wishes,
Clive Pallett


Re: Waterfox works with NVDA

JM Casey <crystallogic@...>
 

I’m unable to use Firefox 62 with JAWS without it hanging up/needing to be closed with task manager, however so far it’s working fine with NVDA 2018.2 (haven’t gotten the upgrade yet).

 

As for Waterfox, there are some things I’ve always been unclear about.

What, if any, advantage does it really have over firefox?

And how do they handle security updates/bug-fixes? If the versions were concurrent with Firefox at one time and they’re now at 56, that means they are lagging over a year behind the curve now.

 

Also, you can set your homepage with Firefox easily, so that it opens and goes straight to google, or whatever page you choose.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Clive Pallett
Sent: September 18, 2018 7:46 PM
To: NVDA <nvda@nvda.groups.io>
Subject: [nvda] Waterfox works with NVDA

 

Hello everyone,

 

Further to my previous post, I noticed that Waterfox was recommended as an alternative browser to Mozilla Firefox.  I have installed Waterfox 56.2.3 and updated NVDA to 2018.3 and Waterfox works fine.  If anything, it loads faster than Firefox and takes me straight to Google, my preferred home page.

 

Best wishes,

 

Clive Pallett

 

 


Waterfox works with NVDA

Clive Pallett
 

Hello everyone,
 
Further to my previous post, I noticed that Waterfox was recommended as an alternative browser to Mozilla Firefox.  I have installed Waterfox 56.2.3 and updated NVDA to 2018.3 and Waterfox works fine.  If anything, it loads faster than Firefox and takes me straight to Google, my preferred home page.
 
Best wishes,
 
Clive Pallett
 
 


Re: Could not find remote addons under Tools

Michael Chopra
 

 Hi. You’re not the only one having this issue, I am having the same problem as well. According to one of my friends, there is a way to do it but apparently it’s very complicated. If this could be fixed, that would be great.
Thanks.
From Michael.  

 


From: 20140772200n behalf of
Sent: Wednesday, September 19, 2018 11:26
To: nvda@nvda.groups.io
Subject: [nvda] Could not find remote addons under Tools
 
Hi, can anyone guide me how to find the remote addons to my nvda 2018.3
I could not see under the Tools options nowThanks.

Robert Mendoza





Could not find remote addons under Tools

Robert Mendoza
 

Hi, can anyone guide me how to find the remote addons to my nvda 2018.3 I could not see under the Tools options nowThanks.

Robert Mendoza


Re: serious problem with nvda 2018.3 with firefox

hurrikennyandopo ...
 

Hi


Grab a 64 bit version of fire fox it does not seem to crash on it only
the 32 bit version.


I downloaded a portable version  which had the 32 bit and 64 bit version
of fire fox to see if i had the same problem.


Are you using a 64 bit operating system and if so is it windows 10? 8 or 7?

If so grab the 64 bit version of fire fox but if you are using a 32 bit
version of windows and the 32 bit fire fox browser crashes i guess there
would be more reports.


Gene nz

On 19/09/2018 10:50 AM, Mr. Wong Chi Wai, William wrote:
Hi,
I wake up today and restart the computer, the problem is still here.
I am using win 7 64bit and Firefox 32bit.

William


Cohn, Jonathan 於 18/9/2018 23:18 寫道:
Ahra,

It appears that most of the people having problems with NVDA and
newer Firefox versions are running a 32bit version of Firefox. So,
you do fit in that category. However, I don't believe you mentioned
the version of Windows you are running and that can make a
significant difference.  Please also let us know if Windows is 32 bit
or 64 bit.

Thanks,

Jonathan Cohn


On 9/18/18, 10:12 AM, "nvda@nvda.groups.io on behalf of zahra"
<nvda@nvda.groups.io on behalf of nasrinkhaksar3@gmail.com> wrote:

     even i tested firefox 61.01 32bit version of firefox with many
     versions of nvda 2015.3, 2016.1, 2016.3, 2016.4, 2017.1, and 2017.2
     and firefox crashed for me.
     it crashed even when openning simple websites without scripts.
     i believe that firefox quantum is not usable for screen readers
and i
     use 52.9esr forever by the grace of God.
          On 9/18/18, Kwork <istherelife@gmail.com> wrote:
     > No problems here so far. 64-bit Firefox on Win 10, 1803,
64-bit, NVDA
     > 2018.3
     >
     > On 9/18/2018 1:10 AM, Mr. Wong Chi Wai, William wrote:
     >> Hi,
     >> I just tasted the latest stable version of nvda, and found
that NVDA
     >> became inaccessable with Firefox.
     >>
     >> It only say list and cannot interact with the page content.
     >> Any advice?
     >>
     >>
     >>
     >>
     >>
     >> .
     >>
     >
     >
     >
     >
               --
     By God,
     were I given all the seven heavens
     with all they contain
     in order that
     I may disobey God
     by depriving an ant
     from the husk of a grain of barley,
     I would not do it.
     imam ali






Re: firefox crash with NVDA 2018.3

hurrikennyandopo ...
 

Hi Clive


I guess if it is the same problem one are you running windows 10 and if so which version or is it windows 7 or 8?


Are you using a 64 bit operating system?


I am guessing you are using a 32 bit version of fire fox on a 64 bit operating system? it seems to only have done this for betas and RC releases and now 2018.3 but not the alfa version.

It worked ok with nvda 2018.2.1 though.


A ticket has been made for this bug. It does not seem to affect the 64 bit version of fire fox though it works as normal.


Gene nz




On 19/09/2018 10:55 AM, Clive Pallett wrote:
Hello everyone,
 
I updated NVDA to 2018.3 and tried to launch firefox.  The crash reporter screen came up and I tried to start a new session without result.  I have reverted to NVDA 2018.1.1 and firefox loads normally.  It also does when running NVDA 2018.2 which I was running before.  I have the installation file of the former version on my laptop so used that.  I noticed someone else having issues with firefox with NVDA 2018.3.  Is this a problem with firefox or with NVDA?
 
I will continue with NVDA 2018.1.1 until I can download the latest version and hope the issue with firefox is sorted.
 
Best wishes,
 
Clive Pallett
 
 


firefox crash with NVDA 2018.3

Clive Pallett
 

Hello everyone,
 
I updated NVDA to 2018.3 and tried to launch firefox.  The crash reporter screen came up and I tried to start a new session without result.  I have reverted to NVDA 2018.1.1 and firefox loads normally.  It also does when running NVDA 2018.2 which I was running before.  I have the installation file of the former version on my laptop so used that.  I noticed someone else having issues with firefox with NVDA 2018.3.  Is this a problem with firefox or with NVDA?
 
I will continue with NVDA 2018.1.1 until I can download the latest version and hope the issue with firefox is sorted.
 
Best wishes,
 
Clive Pallett
 
 


Re: serious problem with nvda 2018.3 with firefox

 

Get rid of crappy fire fox and use waterfox I use that and no crappy mozilla issues.

On 9/19/2018 10:50 AM, Mr. Wong Chi Wai, William wrote:
Hi,
I wake up today and restart the computer, the problem is still here.
I am using win 7 64bit and Firefox 32bit.

William


Cohn, Jonathan 於 18/9/2018 23:18 寫道:
Ahra,

It appears that most of the people having problems with NVDA and newer Firefox versions are running a 32bit version of Firefox. So, you do fit in that category. However, I don't believe you mentioned the version of Windows you are running and that can make a significant difference.  Please also let us know if Windows is 32 bit or 64 bit.

Thanks,

Jonathan Cohn


On 9/18/18, 10:12 AM, "nvda@nvda.groups.io on behalf of zahra" <nvda@nvda.groups.io on behalf of nasrinkhaksar3@gmail.com> wrote:

     even i tested firefox 61.01 32bit version of firefox with many
     versions of nvda 2015.3, 2016.1, 2016.3, 2016.4, 2017.1, and 2017.2
     and firefox crashed for me.
     it crashed even when openning simple websites without scripts.
     i believe that firefox quantum is not usable for screen readers and i
     use 52.9esr forever by the grace of God.
          On 9/18/18, Kwork <istherelife@gmail.com> wrote:
     > No problems here so far. 64-bit Firefox on Win 10, 1803, 64-bit, NVDA
     > 2018.3
     >
     > On 9/18/2018 1:10 AM, Mr. Wong Chi Wai, William wrote:
     >> Hi,
     >> I just tasted the latest stable version of nvda, and found that NVDA
     >> became inaccessable with Firefox.
     >>
     >> It only say list and cannot interact with the page content.
     >> Any advice?
     >>
     >>
     >>
     >>
     >>
     >> .
     >>
     >
     >
     >
     >
               --
     By God,
     were I given all the seven heavens
     with all they contain
     in order that
     I may disobey God
     by depriving an ant
     from the husk of a grain of barley,
     I would not do it.
     imam ali






Re: serious problem with nvda 2018.3 with firefox

Mr. Wong Chi Wai, William <cwwong.pro@...>
 

Hi,
I wake up today and restart the computer, the problem is still here.
I am using win 7 64bit and Firefox 32bit.

William


Cohn, Jonathan 於 18/9/2018 23:18 寫道:

Ahra,

It appears that most of the people having problems with NVDA and newer Firefox versions are running a 32bit version of Firefox. So, you do fit in that category. However, I don't believe you mentioned the version of Windows you are running and that can make a significant difference. Please also let us know if Windows is 32 bit or 64 bit.

Thanks,

Jonathan Cohn


On 9/18/18, 10:12 AM, "nvda@nvda.groups.io on behalf of zahra" <nvda@nvda.groups.io on behalf of nasrinkhaksar3@gmail.com> wrote:

even i tested firefox 61.01 32bit version of firefox with many
versions of nvda 2015.3, 2016.1, 2016.3, 2016.4, 2017.1, and 2017.2
and firefox crashed for me.
it crashed even when openning simple websites without scripts.
i believe that firefox quantum is not usable for screen readers and i
use 52.9esr forever by the grace of God.
On 9/18/18, Kwork <istherelife@gmail.com> wrote:
> No problems here so far. 64-bit Firefox on Win 10, 1803, 64-bit, NVDA
> 2018.3
>
> On 9/18/2018 1:10 AM, Mr. Wong Chi Wai, William wrote:
>> Hi,
>> I just tasted the latest stable version of nvda, and found that NVDA
>> became inaccessable with Firefox.
>>
>> It only say list and cannot interact with the page content.
>> Any advice?
>>
>>
>>
>>
>>
>> .
>>
>
>
>
>
--
By God,
were I given all the seven heavens
with all they contain
in order that
I may disobey God
by depriving an ant
from the husk of a grain of barley,
I would not do it.
imam ali



Re: completely uninstall NVDA

 

Well you can delte the nvda folder in %appdata% and it will be gone, you need to run a portable copy of nvda first then you can totally nuke the nvda app folder and then you can restart nvda with initial settings.

On 9/19/2018 9:29 AM, Christopher Wright wrote:
Hi,

How do I completely remove NVDA and do a fresh install? By fresh install, I mean that NVDA is installed with the default settings.




completely uninstall NVDA

Christopher Wright <wrightchristopher263@...>
 

Hi,

How do I completely remove NVDA and do a fresh install? By fresh install, I mean that NVDA is installed with the default settings.


Re: serious problem with nvda 2018.3 with firefox

hurrikennyandopo ...
 

Hi Quentin


if it is tthe same problem i have with it crashing it is when you use a 32 bit version of fire fox on a 64 bit operating system. in my case it is windows 10 version 1803.


I just tried it with the 2018.3 release of nvda on a 32 bit version of fire fox and it crashes but not on a 64 bit version of fire fox on a 64 bit operating system.


I have sent a log to mozilla fire fox  but does it from 60 to 62 but this is from the log it gave.


Accessibility: Active
AccessibilityClient: nvda.exe|2018.3.0.16054
AccessibilityInProcClient: 0x801
AdapterDeviceID: 0x29c2
AdapterDriverVersion: 8.15.10.2697
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:32.1.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0,activity-stream%40mozilla.org:2018.06.29.1026-fa231556
AvailablePageFile: 893120512
AvailablePhysicalMemory: 327184384
AvailableVirtualMemory: 1725116416
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 117440512
BreakpadReserveSize: 83886080
BuildID: 20180807170231
CPUMicrocodeVersion: 0xba
ContentSandboxCapable: 1
ContentSandboxLevel: 5
CrashTime: 1537304659
DOMIPCEnabled: 1
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1536214083
ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["InputHost.dll","Windows.UI.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","MMDevAPI.dll","avrt.dll","AudioSes.dll","winnsi.dll","WinTypes.dll","wscapi.dll","iertutil.dll","xmllite.dll","twinapi.appcore.dll","dxgi.dll","dcomp.dll","d3d11.dll","rmclient.dll","winhttp.dll","sxs.dll","winsta.dll","version.dll","dwmapi.dll","winmmbase.dll","winmm.dll","wtsapi32.dll","devobj.dll","ntmarta.dll","dnsapi.dll","rsaenh.dll","cryptsp.dll","mswsock.dll","IPHLPAPI.DLL","bcrypt.dll","propsys.dll","userenv.dll","CRYPTBASE.dll","sspicli.dll","powrprof.dll","KERNELBASE.dll","ucrtbase.dll","imm32.dll","combase.dll","windows.storage.dll","wintrust.dll","win32u.dll","kernel32.dll","nsi.dll","crypt32.dll","profapi.dll","shell32.dll","sechost.dll","SHCore.dll","msvcp_win.dll","msvcrt.dll","clbcatq.dll","ole32.dll","advapi32.dll","gdi32full.dll","bcryptPrimitives.dll","gdi32.dll","user32.dll","cfgmgr32.dll","ws2_32.dll","msctf.dll","msasn1.dll","kernel.appcore.dll","rpcrt4.dll","setupapi.dll","oleaut32.dll","shlwapi.dll","fltLib.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nssckbi.dll","freebl3.dll","softokn3.dll","ia2marshal.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"NV Access Limited":["minHook.dll","ISimpleDOM.dll","IAccessible2Proxy.dll","nvdaHelperRemote.dll","VBufBackend_gecko_ia2.dll"]}
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ProxyStreamSize: 136
ProxyStreamSizeFrom: IStream::Stat
ProxyStreamUnmarshalStatus: !aInitBufSize
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 132705
StartupCrash: 0
StartupTime: 1537304627
SystemMemoryUsePercentage: 84
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180807170231","version":"61.0.2","vendor":"Mozilla","displayVersion":"61.0.2","platformVersion":"61.0.2","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":15,"stepping":11,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":285,"installYear":2018},"hdd":{"profile":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"binary":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"system":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"00000000","RAM":null,"driver":"igdumd64 igdumd32","driverVersion":"8.15.10.2697","driverDate":"10-1-2012","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":0,"pseudoDisplay":true}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"advancedLayers":{"status":"unavailable"},"d3d11":{"status":"failed"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":["Windows Defender Antivirus"],"firewall":["Windows 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ThreadIdNameMapping: 872:"Gecko_IOThread",9544:"Timer",3560:"Link Monitor",8456:"Socket Thread",10544:"JS Watchdog",3616:"Hang Monitor",1552:"Cache2 I/O",4384:"Cookie",4448:"DOM Worker",4088:"IPDL Background",10736:"GMPThread",7348:"VsyncIOThread",10016:"WindowsVsyncThread",1452:"Compositor",9064:"VRListener",9620:"ImgDecoder #1",9460:"ImageIO",7748:"HTML5 Parser",10672:"ImageBridgeChild",11016:"ProcessHangMon",592:"DOM Worker",8232:"a11y telemetry",5920:"LoadRoots",10184:"DataStorage",8500:"DataStorage",6560:"SysProxySetting",10108:"ProxyResolution",10748:"SaveScripts",2156:"Cache I/O",1436:"DataStorage",2924:"URL Classifier",4552:"Classifier Update",3652:"DNS Resolver #1",664:"DNS Resolver #2",5464:"localStorage DB",6504:"QuotaManager IO",10524:"mozStorage #1",4216:"SSL Cert #1",6272:"IndexedDB #1",10168:"IndexedDB #2",3996:"IndexedDB #3",4184:"DataStorage",6724:"mozStorage #2",788:"IndexedDB #4",4480:"mozStorage #3",4660:"DOM Worker",940:"StreamTrans #84",9756:"mozStorage #4",5048:"DNS Resolver #3",7668:"SSL Cert #2",10712:"SSL Cert #3",4356:"Lazy Idle",9680:"mozStorage #5",9640:"DNS Resolver #4",6808:"DNS Resolver #5",6868:"SSL Cert #5",
Throttleable: 1
TotalPageFile: 5316194304
TotalPhysicalMemory: 2137182208
TotalVirtualMemory: 4294836224
URL: https://www.stuff.co.nz/
UptimeTS: 76.86584752
Vendor: Mozilla
Version: 61.0.2
Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


On 19/09/2018 12:12 AM, Quentin Christensen wrote:
Ah that's right, someone else who had a similar problem has a 32-bit version of Firefox on a 64-bit version of Windows I think it was?

I can't remember whether any of the original people with the issue in this thread were in that category, but if so, the solution was to run the 32-bit version of Firefox only if you have a 32-bit version of Windows, and the 64-bit version of Firefox if you have 64-bit Windows.

If you're not sure, press WINDOWS+Pause / Break to open the system information and it includes whether it is 32 or 64-bit.

In Firefox, go to the Help menu (alt+h) then about.

Regards

Quentin.

On Tue, Sep 18, 2018 at 9:52 PM Brian's Mail list account via Groups.Io <bglists=blueyonder.co.uk@groups.io> wrote:
I think he already did all of that. I have a very old version of Firefox,
now I have waterfox running though and tor, I may retry the latest version
of ff myself with windows 7.
 Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Chris via Groups.Io" <chrismedley=btinternet.com@groups.io>
To: <nvda@nvda.groups.io>
Sent: Tuesday, September 18, 2018 9:38 AM
Subject: Re: [nvda] serious problem with nvda 2018.3 with firefox


Yeah, sure, try closing and reopening the browser, if that fails try
restarting nvda, and finally restart the computer if all other fails



From: Mr. Wong Chi Wai, William
Sent: 18 September 2018 09:10
To: NVDA Groups.io mailing list email
Subject: [nvda] serious problem with nvda 2018.3 with firefox

Hi,
I just tasted the latest stable version of nvda, and found that NVDA
became inaccessable with Firefox.

It only say list and cannot interact with the page content.
Any advice?















--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess