Date   

Re: Hi what is this missing file?

Rosemarie Chavarria
 

Hi, Jim,

I'm having the same problem. I might consider uninstalling that program too
because it's not working on my computer either. Maybe it isn't meant for
windows 10.

Rosemarie

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of The
Gamages via Groups.Io
Sent: Wednesday, September 19, 2018 8:23 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

Hello,

As Webbie was mentioned, the BBC I player on my W10 computer will not work,
I choose a program and then press enter, I get a message which says ,
"Failed to load this station, check you are on line, the remote server
returned an error 404 not found".
I have uninstalled and re installed the latest Webbie.

Any ideas?



Best Regards, Jim.
-----Original Message-----
From: Brian's Mail list account via Groups.Io
Sent: Wednesday, September 19, 2018 3:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

OK so its a file that seems to only exist on my machine in Outlook Express
and I've now copied it to system 32 and the pdf reader folder and we are
back in business. I had a sort of feeling its also in .net framework as well
but not on my machine its not. Good old windoze.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Brian's Mail list account via Groups.Io"
<bglists=blueyonder.co.uk@groups.io>
To: <nvda@groups.io>
Sent: Wednesday, September 19, 2018 10:09 AM
Subject: [nvda] Hi what is this missing file?


Whatever it is it crashed nvda just now cos its not there.
The program can't start because oehook.dll is missing from your
computer.
Try reinstalling the program to fix this problem.


The program was the webbie pdf reader save option on the menu with a
document open.
All speech stopped on the installed latest version andI had to force
boot
a different portable version to get to know what was actually going
on.
Should I be worried about this file not being there?
Brian
bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.



NVDA 2018.3 on Win7

Laurie Mehta
 

Hi, this laptop is running Win7-64bit and I just installed NVDA 2018.3 and my Firefox version is 62.0-64bit. I am having no problems. All is well. Thanks!
-LM


Re: Hi what is this missing file?

Rosemarie Chavarria
 

Yes, I think it is in the .net framework.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's
Mail list account via Groups.Io
Sent: Wednesday, September 19, 2018 7:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

OK so its a file that seems to only exist on my machine in Outlook Express
and I've now copied it to system 32 and the pdf reader folder and we are
back in business. I had a sort of feeling its also in .net framework as well
but not on my machine its not. Good old windoze.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Brian's Mail list account via Groups.Io"
<bglists=blueyonder.co.uk@groups.io>
To: <nvda@groups.io>
Sent: Wednesday, September 19, 2018 10:09 AM
Subject: [nvda] Hi what is this missing file?


Whatever it is it crashed nvda just now cos its not there.
The program can't start because oehook.dll is missing from your computer.
Try reinstalling the program to fix this problem.


The program was the webbie pdf reader save option on the menu with a
document open.
All speech stopped on the installed latest version andI had to force boot
a different portable version to get to know what was actually going on.
Should I be worried about this file not being there?
Brian
bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.



Re: Update On Firefox Crashing Issue

Jackie
 

Ron, if you go to help > Troubleshooting Information in the firefox
menu, you find the refresh option as well as others you may wish to
use, such as starting it in safe mode, etc, which I actually strongly
suggest you consider doing.

On 9/18/18, Ron Canazzi <aa2vm@...> wrote:
Hi Group,


I  am now running the Firefox 64 bit version of Firefox on my 64 bit
Windows 10 system.  (Is there a 32 bit version of Windows 10?)  In any
case, I was still getting periodic crashes and lock ups.  I did a
Firefox refresh.  This is supposed to return Firefox and any add ons to
their default state.  According to an article on Firefox support, you
are supposed to be able to do this somehow from the help/about screen.
I did not see it there.  Maybe its hidden from screen reader access
somehow.  In any case, you will have a link to doing this on the
following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other
audio/video files.  Something still doesn't seem right. It's a bit
slower than it was with NVDA 2018.2 and somehow (as Commander Scott used
to say on the original Star Trek series: 'Ay Captain, something doesn't
feel right about the ship.)  I can't quite put my finger on it, but
pages load slower and arrow key navigation seems sluggish at times just
a bit and on other more cluttered pages somewhat more.  I am guessing,
but I wonder if somehow, when the accessibility feature of Firefox is
allowed under tools/options/privacy and security, that in some way, some
installations of NVDA can subtly change some DLL files or other related
files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"




--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com


Re: NVDA 2018.3.1rc1 fix for Firefox crashing

Brice Mijares
 

Update, rebooted my system after NVDA update and the website still acts as if it's refreshing.
Lstart.att.net
No longer does NVDA seem like it wants to crash. Just the refreshing proble at my home page.

On 9/19/2018 8:38 AM, Brice Mijares wrote:
i have Firefox Portable ESR_60.2.0 _ 64 bit. I normally use NVDA and even tried Jaws and narrator and all 3 seem as if they want to crash, but just go silent for up to 30 seconds or so. Web pages keep refreshing. NVDA key plus F-7 or insert f-7 for Jaws don't give me a list of links. This is  where I gave up. All 3 screen readers are current. and I'm running
Windows version: Windows 10Ver1803 (64-bit) build 17134.286
Glad I didn't allow my FX 52.x to update to 60.2.0 Forgot to mention, I have a Lenovo laptop, don't know what series it is though.


Re: NVDA 2018.3

Quentin Christensen
 

Hi Anthony,

What mistake did you do during the installation?

If you did something like told it to install to a write only drive like a CD drive, you should simply be able to re-run the installer and install correctly.

I may have misunderstood you though.


On Wed, Sep 19, 2018 at 10:15 PM anthony borg <anthonyborg001@...> wrote:

Hi quentin

It failed caused by an error I did by mistake during the installation. Apologies I didn’t mentioned that in my previous email.

With thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 19 September 2018 03:28
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA 2018.3

 

Hi Anthony,

 

Did it fail with an error or because the file was corrupt (didn't download properly)?

 

You can redownload it from: https://www.nvaccess.org/download/ (select "Skip donation this time" unless you want to make a donation, and you don't need to enter an email address).

 

Otherwise, a couple of reasons it might start installing and then fail:

- Windows displays a User Account Control dialog - a dialog that appears in front of everything else which you need to respond to by pressing "Yes" for the install to continue - sometimes it appears behind everything else and you need to alt+tab to it.  If you don't respond within 30 seconds or so, it will automatically fail.

 

- If you have "Controlled Folder Access" turned on in Windows 10, it will install, but it will fail to create the desktop shortcut and so show a failure error.

 

Otherwise, if you keep encountering it, if you could give me more information, I'd be interested in trying to get to the bottom of it.

 

Regards

 

Quentin.

 

On Wed, Sep 19, 2018 at 11:22 AM anthony borg <anthonyborg001@...> wrote:

Hi quentin

While I was doing the installation of NVDA 2018.3 it failed. Could you please tell me from where I can get it to install it?

With thanks in advance

Anthony  

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 19 September 2018 02:33
To: nvda@nvda.groups.io
Subject: NVDA 2018.3

 

A couple of things to check first:

- Have you restarted the computer after updating NVDA?  If not, please try that first.

- Try restarting NVDA with addons disabled and see if the Firefox issues recur. - If so, check for latest versions of all your add-ons, and failing that, please let us know which is being problematic / which you have enabled.

- Double check that you can in fact start firefox without NVDA 2018.3 running (either with an older version of NVDA or Narrator).

- If you can get Firefox to start (perhaps with an older version of NVDA), if you go to the address bar and type:

 

about:crashes

 

If you could get me the one of the latest crash IDs (the seemingly random string of characters), I can get Mozilla to look into it.

 

Regards

 

Quentin.

 

 

On Wed, Sep 19, 2018 at 9:52 AM ann <tate886@...> wrote:

Hi,


I also had major issues with the newest NVDA and Firefox.


I am running a 32 bit Firefox, latest version, on the 32 bit version of
windows 10. Firefox crashes each time it's launched.


But, after reverting back to the previous version of NVDA, this never
occurs, not once.


~Ann




> firefox crash with NVDA 2018.3
> From: Clive Pallett
> Date: Tue, 18 Sep 2018 18:55:52 EDT
> Hello everyone,
> I updated NVDA to 2018.3 and tried to launch firefox.  The crash
> reporter screen came up and I tried to start a new session without
> result.  I have reverted to NVDA 2018.1.1 and firefox loads normally. 
> It also does when running NVDA 2018.2 which I was running before.  I
> have the installation file of the former version on my laptop so used
> that.  I noticed someone else having issues with firefox with NVDA
> 2018.3.  Is this a problem with firefox or with NVDA?
> I will continue with NVDA 2018.1.1 until I can download the latest
> version and hope the issue with firefox is sorted.
> Best wishes,
> Clive Pallett



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 



--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Re: Hi what is this missing file?

JM Casey <crystallogic@...>
 

Sounds like it's a problem on the end of whatever service you are trying to
stream or play, and not yours. Maybe contact them?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of The Gamages via
Groups.Io
Sent: September 19, 2018 11:23 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

Hello,

As Webbie was mentioned, the BBC I player on my W10 computer will not work,
I choose a program and then press enter, I get a message which says ,
"Failed to load this station, check you are on line, the remote server
returned an error 404 not found".
I have uninstalled and re installed the latest Webbie.

Any ideas?



Best Regards, Jim.
-----Original Message-----
From: Brian's Mail list account via Groups.Io
Sent: Wednesday, September 19, 2018 3:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

OK so its a file that seems to only exist on my machine in Outlook Express
and I've now copied it to system 32 and the pdf reader folder and we are
back in business. I had a sort of feeling its also in .net framework as well
but not on my machine its not. Good old windoze.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Brian's Mail list account via Groups.Io"
<bglists=blueyonder.co.uk@groups.io>
To: <nvda@groups.io>
Sent: Wednesday, September 19, 2018 10:09 AM
Subject: [nvda] Hi what is this missing file?


Whatever it is it crashed nvda just now cos its not there.
The program can't start because oehook.dll is missing from your
computer.
Try reinstalling the program to fix this problem.


The program was the webbie pdf reader save option on the menu with a
document open.
All speech stopped on the installed latest version andI had to force
boot
a different portable version to get to know what was actually going
on.
Should I be worried about this file not being there?
Brian
bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.



Re: NVDA 2018.3.1rc1 fix for Firefox crashing

Brice Mijares
 

i have Firefox Portable ESR_60.2.0 _ 64 bit. I normally use NVDA and even tried Jaws and narrator and all 3 seem as if they want to crash, but just go silent for up to 30 seconds or so. Web pages keep refreshing. NVDA key plus F-7 or insert f-7 for Jaws don't give me a list of links. This is where I gave up. All 3 screen readers are current. and I'm running
Windows version: Windows 10Ver1803 (64-bit) build 17134.286
Glad I didn't allow my FX 52.x to update to 60.2.0 Forgot to mention, I have a Lenovo laptop, don't know what series it is though.


Re: Hi what is this missing file?

The Gamages
 

Hello,

As Webbie was mentioned, the BBC I player on my W10 computer will not
work, I choose a program and then press enter, I get a message which
says , "Failed to load this station, check you are on line, the remote
server returned an error 404 not found".
I have uninstalled and re installed the latest Webbie.

Any ideas?



Best Regards, Jim.

-----Original Message-----
From: Brian's Mail list account via Groups.Io
Sent: Wednesday, September 19, 2018 3:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Hi what is this missing file?

OK so its a file that seems to only exist on my machine in Outlook
Express
and I've now copied it to system 32 and the pdf reader folder and we are
back in business. I had a sort of feeling its also in .net framework as
well
but not on my machine its not. Good old windoze.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Brian's Mail list account via Groups.Io"
<bglists=blueyonder.co.uk@groups.io>
To: <nvda@groups.io>
Sent: Wednesday, September 19, 2018 10:09 AM
Subject: [nvda] Hi what is this missing file?


Whatever it is it crashed nvda just now cos its not there.
The program can't start because oehook.dll is missing from your
computer.
Try reinstalling the program to fix this problem.


The program was the webbie pdf reader save option on the menu with a
document open.
All speech stopped on the installed latest version andI had to force
boot
a different portable version to get to know what was actually going
on.
Should I be worried about this file not being there?
Brian
bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.



Re: NVDA 2018.3.1rc1 fix for Firefox crashing

Quentin Christensen
 

And a very important reminder to please reboot once you update to ensure everything is reset.

Regards

Quentin

On Wed., 19 Sep. 2018, 23:48 Quentin Christensen, <quentin@...> wrote:
Hi everyone,

Mick has worked overtime and compiled NVDA 2018.3.1rc1 to address the issues with Firefox crashing.

Please download it and let us know if it has fixed it for your or whether there are still problems.


Kind regards

Quentin


Re: NVDA 2018.3.1rc1 fix for Firefox crashing

Christo de Klerk
 

Hi Quentin

I have downloaded and installed it and am very happy to say that the Fox no longer crashes for me. That was excellent and much appreciated work done by Mick.

Kind regards

Christo


On 2018/09/19 03:48 PM, Quentin Christensen wrote:
Hi everyone,

Mick has worked overtime and compiled NVDA 2018.3.1rc1 to address the issues with Firefox crashing.

Please download it and let us know if it has fixed it for your or whether there are still problems.


Kind regards

Quentin



Observations on firefox with my windows 7 64

Brian's Mail list account <bglists@...>
 

1 32 bit Firefox after version 56 Does not operate on this system with any version of nvda. All the menus work, the about works etc, but the opening of the browser window does not create the virtual buffer at all so no modes available.
2 64 bit version of Firefox 62 works in the very latest RC but never did work in the previous stable version. ie 2018.2.1
In that case unknown is all we get on the browser window.
So obviously something has been sorted out. This hopefully now gives me both Waterfox and Firefox working. I do not really like Firefox due to its lack of helpful event sounds though. Program downloaded, link clicked page downloaded etc. Maybe some kind of nvda add on might do this somehow?

I am thus going to remove the old 32 bit version of Firefox.
Can I do this without affecting the64 bit one via its uninstaller?
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
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Re: Hi what is this missing file?

Brian's Mail list account <bglists@...>
 

OK so its a file that seems to only exist on my machine in Outlook Express and I've now copied it to system 32 and the pdf reader folder and we are back in business. I had a sort of feeling its also in .net framework as well but not on my machine its not. Good old windoze.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Brian's Mail list account via Groups.Io" <bglists=blueyonder.co.uk@groups.io>
To: <nvda@groups.io>
Sent: Wednesday, September 19, 2018 10:09 AM
Subject: [nvda] Hi what is this missing file?


Whatever it is it crashed nvda just now cos its not there.
The program can't start because oehook.dll is missing from your computer. Try reinstalling the program to fix this problem.


The program was the webbie pdf reader save option on the menu with a document open.
All speech stopped on the installed latest version andI had to force boot a different portable version to get to know what was actually going on.
Should I be worried about this file not being there?
Brian
bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.


Re: NVDA 2018.3.1rc1 fix for Firefox crashing

Brian's Mail list account <bglists@...>
 

WEll not in my case but my problem is obviously completely different so I'll regress back to waterfox and await the fix for the widespread issue before saying anything else.
Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
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----- Original Message -----
From: "Quentin Christensen" <quentin@...>
To: <nvda@nvda.groups.io>
Sent: Wednesday, September 19, 2018 2:48 PM
Subject: [nvda] NVDA 2018.3.1rc1 fix for Firefox crashing


Hi everyone,

Mick has worked overtime and compiled NVDA 2018.3.1rc1 to address the
issues with Firefox crashing.

Please download it and let us know if it has fixed it for your or whether
there are still problems.

http://www.nvaccess.org/files/nvda/releases/2018.3.1rc1/nvda_2018.3.1rc1.exe

Kind regards

Quentin



Re: NVDA 2018.3rc1 espeak problem with Russian language.

 

it is difficult. there is a big problem with prepositions espeak put to much emphasis on them.

for example (в с на).

some words are also misread. example (интернет.)


NVDA 2018.3.1rc1 fix for Firefox crashing

Quentin Christensen
 

Hi everyone,

Mick has worked overtime and compiled NVDA 2018.3.1rc1 to address the issues with Firefox crashing.

Please download it and let us know if it has fixed it for your or whether there are still problems.


Kind regards

Quentin


Re: Update On Firefox Crashing Issue

Kwork
 

Your welcome. With people talking about doing it on the web, I was just getting a bit confused since refreshing it is accessible from within the Firefox menus themselves.

On 9/19/2018 5:51 AM, JM Casey wrote:
Nice. Thanks for filling in the gap.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kwork
Sent: September 19, 2018 8:48 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Update On Firefox Crashing Issue

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron
Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and
-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in Firefox 62 64 bit and I am
even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"











Re: firefox crash with NVDA 2018.3

Heaven Botma <heaven@...>
 

Hi

 

I am really not sure which Windows 10 and FireFox I am using.  If I may ask a silly question: How do you find out if it is the 32 BIT or 64BIT version?

 

Kind regards

 

Heaven Botma

Programme Co-ordinator | Program Koördineerder

20 Adderley Street, Worcester

T 023 348 7616 F 086 415 6835

www.innovationfortheblind.org

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen
Sent: Wednesday, 19 September 2018 10:33
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3

 

Are you using 32-bit Windows or 64-bit, and 32 or 64-bit Firefox?  If you are using 64-bit Windows, then switch to the 64-bit version of Firefox.  There do seem to be issues with 32-bit Firefox though.

 

On Wed, Sep 19, 2018 at 6:18 PM Heaven Botma <heaven@...> wrote:

Dear List

It is definitely an issue between the new version of NVDA and the new version of FireFox.  I installed an older version of NVDA, and FireFox works perfectly again.

Kind regards



Heaven Botma
Programme Co-ordinator | Program Koördineerder
20 Adderley Street, Worcester
T 023 348 7616 F 086 415 6835
www.innovationfortheblind.org

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian's Mail list account via Groups.Io
Sent: Wednesday, 19 September 2018 09:07
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3

Yes this also gels with my feelings about people not knowing about the beta testing or not doing any, so never see the issue till the main update. What is needed is a post encouraging more people to try the code while its being developed, even as a portable version, so they still have their installed copy.That way a lot more feedback could be gotten and the other reason why it might have not been spotted is the generally unfriendly nature of the reporting system and the  fact that there is nobody who actually feeds back in the list if a gather problem has been confirmed to keep people alerted of what the state of play is.
 Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Gene" <gsasner@...>
To: <nvda@nvda.groups.io>
Sent: Wednesday, September 19, 2018 6:28 AM
Subject: Re: [nvda] firefox crash with NVDA 2018.3


Quentin and all

Have you seen people who use Firefox 32 bit in Windows 10 32 bit who report
that it works properly?  I suspect this is a general problem with that
combination but that since the number of people using that combination is
rather small and since the update has been out for only about a day, we
haven't gotten many reports, at least yet.

Gene
----- Original Message -----

From: Jim Pipczak
Sent: Tuesday, September 18, 2018 10:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3


Hi Q,



I have a 32 bit version of Windows 10  and using the latest Firefox that I
upgraded last night. The 18.3 version of NVDA does indeed crash every time.



Thanks,

Jim







From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin
Christensen
Sent: Wednesday, 19 September 2018 11:14 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3



Hi Mary,



No, all feedback is good, and indeed it does indicate what I suspected -
there likely is some kind of issue at play, but it isn't affecting EVERYONE
who uses Firefox, or even everyone using 32-bit Firefox.  Interested to hear
if you do have any issues though.



Regards

Quentin.



On Wed, Sep 19, 2018 at 11:00 AM Mary Otten <maryotten@...> wrote:

  I think I’m going to muddy the waters. I also have the 32-bit version of
Firefox, and I just upgraded to the newest NVDA. I am running the latest
stable windows, which I think is 1803? And sure enough, after installing
NVDA, I had Firefox already open. When I altered to it, I got a crash.
However, when I started fire fox again, it worked fine and has continued to
do so. It’s only been a couple of webpages. And I still need to reboot the
computer after the installation of  nvDA. But it’s interesting that aside
from the initial single crash, it worked.
  Mary
  > On Sep 18, 2018, at 4:51 PM, ann <tate886@...> wrote:
  >
  > Hi,
  >
  >
  > I also had major issues with the newest NVDA and Firefox.
  >
  >
  > I am running a 32 bit Firefox, latest version, on the 32 bit version of
windows 10. Firefox crashes each time it's launched.
  >
  >
  > But, after reverting back to the previous version of NVDA, this never
occurs, not once.
  >
  >
  > ~Ann
  >
  >
  >
  >
  >> firefox crash with NVDA 2018.3
  >> From: Clive Pallett
  >> Date: Tue, 18 Sep 2018 18:55:52 EDT
  >> Hello everyone,
  >> I updated NVDA to 2018.3 and tried to launch firefox.  The crash
reporter screen came up and I tried to start a new session without result.
I have reverted to NVDA 2018.1.1 and firefox loads normally.  It also does
when running NVDA 2018.2 which I was running before.  I have the
installation file of the former version on my laptop so used that.  I
noticed someone else having issues with firefox with NVDA 2018.3.  Is this a
problem with firefox or with NVDA?
  >> I will continue with NVDA 2018.1.1 until I can download the latest
version and hope the issue with firefox is sorted.
  >> Best wishes,
  >> Clive Pallett
  >
  >
  >
  >










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--

Quentin Christensen
Training and Support Manager

 

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Re: Update On Firefox Crashing Issue

JM Casey <crystallogic@...>
 

Nice. Thanks for filling in the gap.

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kwork
Sent: September 19, 2018 8:48 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Update On Firefox Crashing Issue

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron
Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and
-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in Firefox 62 64 bit and I am
even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"








Re: Update On Firefox Crashing Issue

Kwork
 

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"