Curtis, w/all due respect, you don't tell us a lot here, ie, what
version of windows is he using, what version of NVDA is he using, what
browser, has he tried another browser, etc. The other thing is, if
your friend/client messed up something in his NVDA configuration, that
is located in the users roaming folder & doesn't go away simply w/a
reinstall. There is an item in the NVDA menu to revert the
configuration to factory defaults. It's a last resort, though, if he
has settings already saved. NVDA also has a logging facility. The last
log can be viewed by pressing the NVDA modifier key + f1. You can view
these yourself or send 1 to the list if you feel stuck. Also, another
thing to try is to see if your friend has any addons installed, &
disable them if so. That applies both to NVDA itself as well as to the
browser.

You're a technician; therefore, you know how to troubleshoot. Screen
readers are a bit of a different kettle of fish, perhaps, but
troubleshooting them is similar to troubleshooting other pieces of
software. You're not as over your head as you think. There are a lot
of nice folks on here who are ready to help if at all possible.

On 4/24/19, Curtis Golightly <curtis.golightly@outlook.com> wrote:

  Hello,

I hope you can point me in the right direction. I am a computer repair /
technician who has a client who is loosing his eye sight.

He choose to use NVDA as his screen reader and for several months it has
worked just fine for him. Starting last week it quit reading web pages.
It reads the banner, (top line or two), stops and does nothing or it
repeats it.

My knowledge of screen readers is limited, I do have a couple of other
clients who use Jaws, but I really am in over my head and yet I hate to
leave my friend without somewhere to turn.

He especially enjoys LSU sports website and  I tried without success to
get it to read the page.

I tried removing and reinstalling NVDA in case there was some file
corruption or issue with the current profile settings, this did not help.

Any idea  how to proceed?

Thanks in  advance for your help,

Curtis Golightly

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, April 24, 2019 6:09 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Questions about Browsers and NVDA

On Wed, Apr 24, 2019 at 08:03 PM, Sam Bushman wrote:

Yes sir, understand. I just tried it in narrator and same results – I think that makes your point.

Also, if you attempt to push this, definitely make a point of the fact that this is eventually going to mean that their web code will probably break, at least in modern browsers.   IE is in its death throes, and has been for some time.   No one that cares about the ongoing viability of their websites/web apps will ignore the fact that using now-ancient IE HTML extensions is a sure way to eventually cause failure.   It's also bad, of course, for accessibility, but you know that this will not be the primary concern, and you have a very solid card to play along with the accessibility card.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1809, Build 17763  

Growth for the sake of growth is the ideology of the cancer cell.

           ~ Edward Abbey

Curtis, w/all due respect, you don't tell us a lot here, ie, what
version of windows is he using, what version of NVDA is he using, what
browser, has he tried another browser, etc. The other thing is, if
your friend/client messed up something in his NVDA configuration, that
is located in the users roaming folder & doesn't go away simply w/a
reinstall. There is an item in the NVDA menu to revert the
configuration to factory defaults. It's a last resort, though, if he
has settings already saved. NVDA also has a logging facility. The last
log can be viewed by pressing the NVDA modifier key + f1. You can view
these yourself or send 1 to the list if you feel stuck. Also, another
thing to try is to see if your friend has any addons installed, &
disable them if so. That applies both to NVDA itself as well as to the
browser.

You're a technician; therefore, you know how to troubleshoot. Screen
readers are a bit of a different kettle of fish, perhaps, but
troubleshooting them is similar to troubleshooting other pieces of
software. You're not as over your head as you think. There are a lot
of nice folks on here who are ready to help if at all possible.

On 4/24/19, Curtis Golightly <curtis.golightly@...> wrote:

 ?? Hello,

I hope you can point me in the right direction. I am a computer repair /
technician who has a client who is loosing his eye sight.

He choose to use NVDA as his screen reader and for several months it has
worked just fine for him. Starting last week it quit reading web pages.
It reads the banner, (top line or two), stops and does nothing or it
repeats it.

My knowledge of screen readers is limited, I do have a couple of other
clients who use Jaws, but I really am in over my head and yet I hate to
leave my friend without somewhere to turn.

He especially enjoys LSU sports website and?? I tried without success to
get it to read the page.

I tried removing and reinstalling NVDA in case there was some file
corruption or issue with the current profile settings, this did not help.

Any idea?? how to proceed?

Thanks in?? advance for your help,

Curtis Golightly

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, April 24, 2019 5:53 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Questions about Browsers and NVDA

Sam,

           Getting the same "non-result" in all browsers other than IE strongly suggests to me that the site in question (or at least the part you're trying to work with) was written extensively using IE HTML extensions.   If that's the case, while you may get different results with JAWS, it will probably not be satisfactory, either, particularly if you're using an up-to-date version.

            If that's the case, and the company in question cares about accessibility, they're going to have to review that code and eliminate non-standard HTML extensions.
--

Brian - Windows 10 Pro, 64-Bit, Version 1809, Build 17763  

Growth for the sake of growth is the ideology of the cancer cell.

           ~ Edward Abbey

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, April 24, 2019 5:39 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Questions about Browsers and NVDA

Sam,

            What happens in Firefox or Edge?    Also, do you have any idea what the age of that system happens to be?  The latter question is because if the web app is of a certain age, they could have used all sorts of HTML extensions that were exclusive to IE that never made it out to other browsers, and there were a lot of them.  I imagine NVDA will be carrying anything along related to IE that was written during the time when those extensions were still being pushed by Microsoft.

--

Brian - Windows 10 Pro, 64-Bit, Version 1809, Build 17763  

Growth for the sake of growth is the ideology of the cancer cell.

           ~ Edward Abbey

Hi All,

??

I am working with a system called SpeakAp.com

It???s an intranet for companies. When I am in internet explorer the links are labled and all is well. When I am in chrome nothing is labeled. Any ideas how to solve this?

??

Thanks,

Sam

??

----- Original Message -----

From: Brian Vogel

To: nvda@nvda.groups.io

Sent: Tuesday, April 23, 2019 10:04 AM

Subject: Re: [nvda] OT: A program to make BARD files Braille-display friendly

Not that this is not a worthwhile effort, but a discussion such as this one really belongs either on the NVDA Chat Subgroup or elsewhere.

If there is to be any follow-up in relation to this topic, please conduct it on the Chat Subgroup.
--

Brian - Windows 10 Pro, 64-Bit, Version 1809, Build 17763  

Growth for the sake of growth is the ideology of the cancer cell.

           ~ Edward Abbey

 

 

  Hello,

I hope you can point me in the right direction. I am a computer repair /
technician who has a client who is loosing his eye sight.

He choose to use NVDA as his screen reader and for several months it has
worked just fine for him. Starting last week it quit reading web pages.
It reads the banner, (top line or two), stops and does nothing or it
repeats it.

My knowledge of screen readers is limited, I do have a couple of other
clients who use Jaws, but I really am in over my head and yet I hate to
leave my friend without somewhere to turn.

He especially enjoys LSU sports website and  I tried without success to
get it to read the page.

I tried removing and reinstalling NVDA in case there was some file
corruption or issue with the current profile settings, this did not help.

Any idea  how to proceed?

Thanks in  advance for your help,

Curtis Golightly

  Hello,
I hope you can point me in the right direction. I am a computer repair /
technician who has a client who is loosing his eye sight.
He choose to use NVDA as his screen reader and for several months it has
worked just fine for him. Starting last week it quit reading web pages.
It reads the banner, (top line or two), stops and does nothing or it
repeats it.
My knowledge of screen readers is limited, I do have a couple of other
clients who use Jaws, but I really am in over my head and yet I hate to
leave my friend without somewhere to turn.
He especially enjoys LSU sports website and  I tried without success to
get it to read the page.
I tried removing and reinstalling NVDA in case there was some file
corruption or issue with the current profile settings, this did not help.
Any idea  how to proceed?
Thanks in  advance for your help,
Curtis Golightly