I doubt the preview pane blocks anything, but those with more technical knowledge may want to comment. Default settings in e-mail programs block things like images but that isn't related to the

Hi, Quentin, Thanks so much for the helpful suggestions. I did get rid of web root anywhere with the help of someone at the microsoft disability line. Rosemarie

It works in HTML but if the person wants to read mail as plain text, that is the way to do it. Gene ----- Original Message -----

I thought it might be. I'm sure glad to be rid of it.

Don't get me wrong please, but did you ever consider checking the net? First of all, WebRoot has their own homepage:     webroot.com . It seems they are located in USA, Ireland and Australia,

It's already gone and I'm happy about that. I was able to then upgrade to NVDA 2017.4 RC 2.

I got rid of it with help from someone at the Microsoft disability line.

Well I think its better to just reformat. Whoever loaded this should be really told off for doing so. Even its users have had issues uninstalling, upgrading etc. Worse some have reported that it

The way I have always found the add to cart thing on Amazon where is to do a search for the word add. Maybe you get add to something before add to cart, but it’s easy enough to hit F3 and move

Well who knows why its probably an add. Its one reason why I don't care for shop repairs. Mostly its get the system back, check it, fix whatever is broke then it works. Or if its that good get it

Hi, the way I usually get the add to cart button is to navigate somewhere else first. I CTRL + Home then hit R for radio buttons to get "add to list" and arrow up a bit to get add to cart since it

I really don't remember. If there isn't a way through add and remove, I'd search for a webroot removal tool. Good Luck.

Yes. The guy at the microsoft disability center was able to get rid of it for me. He also helped me get NVDA up tto date.

Hi, I just called the microsoft disability line and the guy there helped me get rid of it and I was able to update NVDA. Thank you all for your help and suggestions. Rosemarie

Try googling webroot removal tool.

Were you able to uninstall by chance directly rather into the Control panel

I think so but I can't get rid of it.

I think my sister said she's coming over tomorrow. I'm pretty sure the problem is with web root anywhere. I can't get rid of it.

Rosemarie, I think it is strange that a disability tech couldn't install NVDA. If possible, you might have a sighted person look at the screen while you try the install. John

Hi, Angela, I transitioned from Jaws to NVDA in 2011 and haven't looked back. Rosemarie