Date   

locked Re: Updated Firefox to version 89, can no longer use w/NVDA

hurrikennyandopo ...
 

Hi Jackie

 Is that the only place it is doing it saying unknown? do you get unknown spoken if down on the running applications area  when you arrow through them or are they spoken out correctly. any other weird stuff or just in fire fox?


Does nvda work in other browsers?


Did you try setting nvda back to factory defaults to see if that fixed the problem?


I am guessing you would of uninstalled nvda all together but did you also do the following area when the run command is run %appdata% then pressed the enter key then found the nvda folder and either deleted it out all together then reinstalled nvda. .


I also find at times if it is only in the browser a reset of it fixes the problem when things go weird in it.

I usually do this last.


The following page might help at https://malwaretips.com/blogs/reset-firefox-settings/



Reset Mozilla Firefox to default settings (Step-by-Step Guide)
If Firefox starts to act slow, crashes, or displays unwanted advertisements, resetting it to the default settings can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.
Resetting your browser settings will impact the settings below:
• Default search engine and saved search engines will be reset and to their original defaults.
• Homepage button will be hidden and the URL that you previously set will be removed.
• Default startup tabs will be cleared.
• New Tab page will be empty unless you have a version of Firefox with an extension that controls it. In that case, your page may be preserved.
• Pinned tabs will be unpinned.
• Content settings will be cleared and reset to their installation defaults.
• Cookies and site data will be cleared.
• Extensions and themes will be disabled.




Here’s how to reset Firefox to the default settings if you’re using a Windows computer:
1
Click the menu icon, then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click on the Firefox Menu button then select Help button
2
Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
Click on Troubleshooting Information button
3
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
Click on the Refresh Firefox button
4
Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click again on Refresh Firefox
5
Click “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
That’s it your browser settings should be set to their original defaults. To check your computer



On 2/06/2021 7:59 am, Jackie wrote:
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

There are no integrity violations found, Brian.

On 6/1/21, Jackie McBride <abletec@gmail.com> wrote:
What's really weird is that I can open it in troubleshoot mode, but I
don't have any add ons accept what Mozilla installs, ie, open h264,
etc.

My IPhone calendar's hosed too--I'm just havin a wonderful tech time
today! Yay! NOT!

On 6/1/21, Jackie via groups.io <abletec=gmail.com@groups.io> wrote:
Well, I said it was fixed. However, a restart of firefox says otherwise.
I'm
back at sq 1.






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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Luke Davis
 

Could a corrupted Firefox profile cause this?

Can you try running with a clean profile from the commandline, and see if that fixes it?

Windows+r, type:

firefox.exe -p

In the profile manager that opens, create a new profile and have Firefox open with it.
Instructions from: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Creating a profile

After starting the Profile Manager as explained above, you can create a new, additional profile as follows:
1. In the Profile Manager, click Create Profile... to start the Create Profile Wizard.
2. Click Next and enter the name of the profile. Use a profile name that is descriptive, such as your personal name. This name is not exposed on the Internet.
3. Disregard the Choose Folder prompt unless you wish to choose where to store the profile on your computer.
Warning: If you choose your own folder location for the profile, select a new or empty folder. If you choose a folder that isn't empty and you later remove the profile and choose the "Delete Files" option, everything inside that folder will be deleted.
4. To create the new profile, click FinishDone.

You will be taken back to the Profile Manager and the new profile will be listed. When you first start Firefox with the new profile, you will be prompted to sign in to your Firefox Account so that you can [68]sync your data with the new profile (see below).

Luke


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

What's really weird is that I can open it in troubleshoot mode, but I
don't have any add ons accept what Mozilla installs, ie, open h264,
etc.

My IPhone calendar's hosed too--I'm just havin a wonderful tech time
today! Yay! NOT!

On 6/1/21, Jackie via groups.io <abletec=gmail.com@groups.io> wrote:
Well, I said it was fixed. However, a restart of firefox says otherwise. I'm
back at sq 1.





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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

 

Jackie

1. Using SFC (System File Checker) and DISM (Deployment Imaging Servicing and Management) to Repair Windows 8 & 10

Then, if that doesn't work, I'd definitely try:

2. Doing a Windows 10 Repair Install or Feature Update Using the Windows 10 ISO file

You've got nothing to lose with either.
--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

I do not understand why some seek to separate a person from their actions.  The self is composed of an individual’s thoughts, actions, and expression, which are contained in and actuated by the body.  What you do and say is the clearest indicator of who you are.

      ~ Brian Vogel

 


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

Well, I said it was fixed. However, a restart of firefox says otherwise. I'm back at sq 1.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

It may be useful to note that there is no more options dialog in the tools menu.  It is replaced by a dialog called settings. 
 
Gene

-----Original Message-----
From: Gene
Sent: Tuesday, June 01, 2021 4:46 PM
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Its very odd that if I understand what you wrote earlier, the portable version didn’t work properly either.
 
Gene
-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 4:37 PM
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I was gonna do that, Brian, but I was rather waiting for anyone who'd
updated to weigh in on whether or not they were having any difficulty.
Clearly a couple folks did so & said they weren't. So I
uninstalled/reinstalled, & indeed, that fixed it. (huge sigh of
relief).

You just never know if an update is going to make changes that make a
product unusable w/a screen reader, though the last time it happened
in Firefox, we were given prior warning. Since none was issued this
time, I felt it might be safe. Clearly somethin got corrupted.

On 6/1/21, Rosemarie Chavarria <knitqueen2007@...> wrote:
> It's working fine for me too with the current beta version of NVDA.
>
>
>
> On 6/1/2021 1:11 PM, Chris Smart wrote:
>>
>> working fine here with both the latest Jaws and the current NVDA beta.
>>
>>
>>
>> On 2021-06-01 3:59 p.m., Jackie wrote:
>>> Subject says it all, really. Everything just says "unknown" when
>>> trying to use Firefox version 89 using Windows 10. Microsoft Windows
>>> Version 20H2 (OS Build 19042.985).
>>>
>>> Yes, addons of both NVDA & Firefox are now disabled, & I have
>>> refreshed Firefox. Yes, I can provide a log for interested parties.
>>> Yes, I have tried running comm registration tool. There is text on
>>> the screen, Seeing AI sees it, but NVDA does not recognize it, nor
>>> does narrator.
>>>
>>> I'm hosed.
>>
>
>
>
>
>
>


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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

Its very odd that if I understand what you wrote earlier, the portable version didn’t work properly either.
 
Gene

-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 4:37 PM
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I was gonna do that, Brian, but I was rather waiting for anyone who'd
updated to weigh in on whether or not they were having any difficulty.
Clearly a couple folks did so & said they weren't. So I
uninstalled/reinstalled, & indeed, that fixed it. (huge sigh of
relief).

You just never know if an update is going to make changes that make a
product unusable w/a screen reader, though the last time it happened
in Firefox, we were given prior warning. Since none was issued this
time, I felt it might be safe. Clearly somethin got corrupted.

On 6/1/21, Rosemarie Chavarria <knitqueen2007@...> wrote:
> It's working fine for me too with the current beta version of NVDA.
>
>
>
> On 6/1/2021 1:11 PM, Chris Smart wrote:
>>
>> working fine here with both the latest Jaws and the current NVDA beta.
>>
>>
>>
>> On 2021-06-01 3:59 p.m., Jackie wrote:
>>> Subject says it all, really. Everything just says "unknown" when
>>> trying to use Firefox version 89 using Windows 10. Microsoft Windows
>>> Version 20H2 (OS Build 19042.985).
>>>
>>> Yes, addons of both NVDA & Firefox are now disabled, & I have
>>> refreshed Firefox. Yes, I can provide a log for interested parties.
>>> Yes, I have tried running comm registration tool. There is text on
>>> the screen, Seeing AI sees it, but NVDA does not recognize it, nor
>>> does narrator.
>>>
>>> I'm hosed.
>>
>
>
>
>
>
>


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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

I was gonna do that, Brian, but I was rather waiting for anyone who'd
updated to weigh in on whether or not they were having any difficulty.
Clearly a couple folks did so & said they weren't. So I
uninstalled/reinstalled, & indeed, that fixed it. (huge sigh of
relief).

You just never know if an update is going to make changes that make a
product unusable w/a screen reader, though the last time it happened
in Firefox, we were given prior warning. Since none was issued this
time, I felt it might be safe. Clearly somethin got corrupted.

On 6/1/21, Rosemarie Chavarria <knitqueen2007@gmail.com> wrote:
It's working fine for me too with the current beta version of NVDA.



On 6/1/2021 1:11 PM, Chris Smart wrote:

working fine here with both the latest Jaws and the current NVDA beta.



On 2021-06-01 3:59 p.m., Jackie wrote:
Subject says it all, really. Everything just says "unknown" when
trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have
refreshed Firefox. Yes, I can provide a log for interested parties.
Yes, I have tried running comm registration tool. There is text on
the screen, Seeing AI sees it, but NVDA does not recognize it, nor
does narrator.

I'm hosed.




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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Rosemarie Chavarria
 

It's working fine for me too with the current beta version of NVDA.



On 6/1/2021 1:11 PM, Chris Smart wrote:

working fine here with both the latest Jaws and the current NVDA beta.



On 2021-06-01 3:59 p.m., Jackie wrote:
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

 

On Tue, Jun 1, 2021 at 03:59 PM, Jackie wrote:
but NVDA does not recognize it, nor does narrator.
-
Given this information, and what's come afterward, I'd just completely uninstall and reinstall Firefox as my first diagnostic step.  Presuming you've been using Firefox Sync, all of your settings, extensions, etc., should come right back once you log in to Firefox.

The fact that neither NVDA nor Narrator can deal with it strongly suggests a Firefox specific issue where something "burped" during the update.  It happens occasionally.
 
--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

I do not understand why some seek to separate a person from their actions.  The self is composed of an individual’s thoughts, actions, and expression, which are contained in and actuated by the body.  What you do and say is the clearest indicator of who you are.

      ~ Brian Vogel

 


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

I didn’t mention that you can test an earlier version of Firefox portable.  You can get earlier versions here.
You may want to try that before running a restore point or taking other actions such as reinstalling NVDA.
 
Gene

-----Original Message-----
From: Gene
Sent: Tuesday, June 01, 2021 3:43 PM
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I see you answered my questions and that you tried the portable version.  What you are reporting makes me suspicious that something somehow became corrupted in Windows or in NVDA.  I don’t know if the Firefox update had anything to do with this or if it was just a coincidence.  I’ve seen rare but remarkable coincidences. 
 
there is a certain amount of risk and if you know about it and are willing to accept it and/or if you have your system backed up, do you have System Restore points available?  You may want to try other tests first such as trying a Chrome-based browser and seeing if it works properlhy.  You may want to try uninstalling and reinstalling NVDA or trying a portable version, hor the run option both using an NVDA.exe file and not using the installed version to create a portable copy.  You may want to try those things before running System Restore..
 
Gene
-----Original message-----
From: Jackie
Sent: Tuesday, June 01, 2021 3:21 PM
To: nvda
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I forgot to mention I even tried it w/the beta NVDA as a portable version. & yes, I did restart my computer as well.
 
Very :(.
 
 
 
 
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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

I see you answered my questions and that you tried the portable version.  What you are reporting makes me suspicious that something somehow became corrupted in Windows or in NVDA.  I don’t know if the Firefox update had anything to do with this or if it was just a coincidence.  I’ve seen rare but remarkable coincidences. 
 
there is a certain amount of risk and if you know about it and are willing to accept it and/or if you have your system backed up, do you have System Restore points available?  You may want to try other tests first such as trying a Chrome-based browser and seeing if it works properlhy.  You may want to try uninstalling and reinstalling NVDA or trying a portable version, hor the run option both using an NVDA.exe file and not using the installed version to create a portable copy.  You may want to try those things before running System Restore..
 
Gene

-----Original message-----
From: Jackie
Sent: Tuesday, June 01, 2021 3:21 PM
To: nvda
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I forgot to mention I even tried it w/the beta NVDA as a portable version. & yes, I did restart my computer as well.
 
Very :(.
 
 
 
 
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locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

I forgot to ask as first steps if you closed and opened both Firefox and NVDA and then if you rebooted.  those would be good to do before trying anything else.
 
Gene

-----Original Message-----
From: Gene
Sent: Tuesday, June 01, 2021 3:35 PM
Subject: Re: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
I’m using Windows 7 and NVDA beta 2021.1beta1.  I updated and I can browse properly.  When I restarted Firefox, I got this message:
Say hello to a new Firefox
Designed to get you where you want to go, faster
Streamlined toolbar and menus
Prioritize the important things so you find what you need.
Modern tabs
Neatly contain information, supporting focus and flexible movement.
Fresh icons and clearer messages
Help you find your way with a lighter touch.
 
It appears to me that sometimes when I press alt, menus don’t open properly.  but if I fool around, press escape, perhaps tab then press alt again, the menus come up properly.  I haven’t played with this enough to know if it is a problem or a quirk I experienced and if it is a problem, if I have to fool around more than one time to make the menus come up properly.
 
You may want to try firefox Portable and see what happens. 
 
Gene
-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

I’m using Windows 7 and NVDA beta 2021.1beta1.  I updated and I can browse properly.  When I restarted Firefox, I got this message:
Say hello to a new Firefox
Designed to get you where you want to go, faster
Streamlined toolbar and menus
Prioritize the important things so you find what you need.
Modern tabs
Neatly contain information, supporting focus and flexible movement.
Fresh icons and clearer messages
Help you find your way with a lighter touch.
 
It appears to me that sometimes when I press alt, menus don’t open properly.  but if I fool around, press escape, perhaps tab then press alt again, the menus come up properly.  I haven’t played with this enough to know if it is a problem or a quirk I experienced and if it is a problem, if I have to fool around more than one time to make the menus come up properly.
 
You may want to try firefox Portable and see what happens. 
 
Gene

-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

 

This uses the proton system, you should be able to turn it off by going to about:config and disabling all refferences to proton but thats going to change.



On 2/06/2021 8:24 am, Jackie wrote:
Uh, no, it's the latest, supposedly stable, update to firefox. I was notified this morning.


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On Tue, Jun 1, 2021 at 1:21 PM Gene <gsasner@...> wrote:
Isn’t that a beta or alpha version?  What happens if you downgrade, I’m not sure if you can run an earlier installer over the current installation or if you have to uninstall the current version first?  Or, you could test by running Firefox Portable and seeing if it works properly. 
 
I advise that Firefox Portable be used for various reasons I’ll explain in another message if people want to know. 
 
If you want to use alpha or beta versions, I advise having Firefox Portable on the machine as a backup.
Gene
-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Chris Smart
 

I don't know if it matters at all, but how did you answer the couple of set up questions?


It asked me something about picking a theme to use, and I chose to keep it the same as my current Windows 10 theme.



On 2021-06-01 4:24 p.m., Jackie wrote:
Uh, no, it's the latest, supposedly stable, update to firefox. I was notified this morning.


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On Tue, Jun 1, 2021 at 1:21 PM Gene <gsasner@...> wrote:
Isn’t that a beta or alpha version?  What happens if you downgrade, I’m not sure if you can run an earlier installer over the current installation or if you have to uninstall the current version first?  Or, you could test by running Firefox Portable and seeing if it works properly. 
 
I advise that Firefox Portable be used for various reasons I’ll explain in another message if people want to know. 
 
If you want to use alpha or beta versions, I advise having Firefox Portable on the machine as a backup.
Gene
-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

Uh, no, it's the latest, supposedly stable, update to firefox. I was notified this morning.


Subscribe to a WordPress for Newbies Mailing List by sending a message to:
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On Tue, Jun 1, 2021 at 1:21 PM Gene <gsasner@...> wrote:
Isn’t that a beta or alpha version?  What happens if you downgrade, I’m not sure if you can run an earlier installer over the current installation or if you have to uninstall the current version first?  Or, you could test by running Firefox Portable and seeing if it works properly. 
 
I advise that Firefox Portable be used for various reasons I’ll explain in another message if people want to know. 
 
If you want to use alpha or beta versions, I advise having Firefox Portable on the machine as a backup.
Gene
-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Gene
 

I just checked and the version you updated to appears to be the production release version.  I use Firefox portable and I’m going to update now to see if I have any problems.
 
Gene

-----Original Message-----
From: Jackie
Sent: Tuesday, June 01, 2021 2:59 PM
Subject: [nvda] Updated Firefox to version 89, can no longer use w/NVDA
 
Subject says it all, really. Everything just says "unknown" when trying to use Firefox version 89 using Windows 10. Microsoft Windows
Version 20H2 (OS Build 19042.985).

Yes, addons of both NVDA & Firefox are now disabled, & I have refreshed Firefox. Yes, I can provide a log for interested parties. Yes, I have tried running comm registration tool. There is text on the screen, Seeing AI sees it, but NVDA does not recognize it, nor does narrator.

I'm hosed.


locked Re: Updated Firefox to version 89, can no longer use w/NVDA

Jackie
 

I forgot to mention I even tried it w/the beta NVDA as a portable version. & yes, I did restart my computer as well.

Very :(.




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