Date   

Re: sudden changes to Hulu's website

Gene
 

I don't believe what any accessibility specialist for a general organization says. I don't automatically disbelieve it either, but I don't assume it is correct. I'll try what is suggested if it makes sense or maybe even if it doesn't seem to and is not destructive but what does the person mean by no longer supports. Does he/she mean that it was not tested with NVDA but was with JAWS? The response talking about turning off the virtual pc cursor indicates that the site doesn't work properly with JAWS either. Since we don't know how the site is tested, nor what the putative specialist means or knows, the statement is meaningless without further explanation. In general, what works for web page accessibility in JAWS will work in NVDA.

Gene

-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 5:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



Well, this is no bug. I was told by a chat agent that NVDA is no longer supported by Hulu. That’s absolutely ridiculous. I have NVDA because I can’t afford jaws, Window eyes or any of the other commercial screen readers. I can access Hulu’s content with narrator but it’s so clumsy as I said. There’s no reason for them to do that. I wonder who I could approach about getting them to reinstate support for NVDA. Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content. The change was very sudden. I’m beyond furious.


Re: sudden changes to Hulu's website

g melconian
 

They probably want you to be on there mobile apps  whether that be I os or android .  that’s   where  they make most of  their profits from. 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ame
Sent: Tuesday, December 8, 2020 3:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website

 

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 


Re: sudden changes to Hulu's website

Ame
 

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 


Re: add-on for accessing the system tray

Gene
 

It is needed on rare occasions. At times, you can't access something properly using the system tray itself and you can with the add-on. At times, the reverse is true.

And whether it is needed isn't really to the point. It has been the custom for screen-readers to provide a system tray dialog since Windows 98. At that time, that was the only way the system tray was accessible. It is so standardized in screen-readers that it should be a part of NVDA, particularly since a lot of users will never know about the add-on. Who knows how many users never learn about this list or other places where they would be encouraged to explore add-ons. At times, you just do something because it makes sense under existing conditions. NVDA developers believe that NVDA should do almost nothing outside of be a pure screen-reader. If taken too far, that is ideology and, as with all ideologies that are followed too dogmatically, results in bad decisions.

Gene

-----Original Message-----
From: Lino Morales
Sent: Tuesday, December 08, 2020 5:24 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] add-on for accessing the system tray

Its a nice add-on, but not needed. WIN key B regardless of whatever
screen reader you use is great.

On 12/8/2020 6:21 PM, Bob Cavanaugh wrote:
Hi everyone,
I remember hearing from another user that I need an add-on to access
the system tray by pressing NVDA+F11. Can someone please send me the
link to that add-on? This is something else that I think should be
built into NVDA.
Thanks,
Bob





Re: add-on for accessing the system tray

 

On Tue, Dec 8, 2020 at 06:34 PM, Gene wrote:
Do a Google search for NVDA system tray add-on.
-
Or make a point of bookmarking the NVDA Community Add-Ons Website.  Right now, since that page is sorted by most recent update date, the systrayList add-on is at the bottom of the page.

While there's occasional discussion of an unofficial add-on, most of them, including systrayList, that come up repeatedly can be found on that page.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

        ~ Thomas Reed Powell

 


Re: add-on for accessing the system tray

Gene
 

Do a Google search for NVDA system tray add-on. You will find the page in the first results.

Gene

If you have problems, let us know. -----Original Message-----

Gene
----- Original Message -----
From: Bob Cavanaugh
Sent: Tuesday, December 08, 2020 5:21 PM
To: nvda@nvda.groups.io
Subject: [nvda] add-on for accessing the system tray

Hi everyone,
I remember hearing from another user that I need an add-on to access
the system tray by pressing NVDA+F11. Can someone please send me the
link to that add-on? This is something else that I think should be
built into NVDA.
Thanks,
Bob


Re: add-on for accessing the system tray

 

On Tue, Dec 8, 2020 at 06:21 PM, Bob Cavanaugh wrote:
This is something else that I think should be built into NVDA.
-
Why?  The system tray is entirely accessible using the built-in Windows keyboard shortcuts and then navigating it with any screen reader.

Creating additional shortcuts, particularly within a screen reader, for things that already exist makes no sense, and makes it more difficult when new functions have to be added to any screen reader since the number of keyboard shortcuts, or at least 2-key-press and 3-key-press ones, is getting tight.

As Lino Morales said, WinKey+B throws focus to the first item in the system tray, generally the notification chevron for the "overflow area" where seldom-but-not-never needed icons are kept, then right arrowing goes item by item through whatever you have set to show in the system tray until you hit the action center (or maybe even the desktop peek button).
 
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

        ~ Thomas Reed Powell

 


Re: add-on for accessing the system tray

Angel
 

There is a windows combination set of keys to access the system trey.  It is the windows key, plus b.

 

Sent from Mail for Windows 10

 

From: Bob Cavanaugh
Sent: Tuesday, December 8, 2020 6:22 PM
To: nvda@nvda.groups.io
Subject: [nvda] add-on for accessing the system tray

 

H

 


Virus-free. www.avast.com


Re: add-on for accessing the system tray

Carlos Esteban Martínez Macías
 

Hi all, this is the addon>

systrayList (nvda-project.org)

Regards.

 

 

Carlos Esteban Martínez Macías.

Soporte a usuarios, comunidad hispanohablante de NVDA.

Web www.nvda.es

Experto certificado en NVDA

 

De: Bob Cavanaugh
Enviado: martes, 8 de diciembre de 2020 18:22
Para: nvda@nvda.groups.io
Asunto: [nvda] add-on for accessing the system tray

 

H

 


Re: add-on for accessing the system tray

Lino Morales
 

Its a nice add-on, but not needed. WIN key B regardless of whatever screen reader you use is great.

On 12/8/2020 6:21 PM, Bob Cavanaugh wrote:
Hi everyone,
I remember hearing from another user that I need an add-on to access
the system tray by pressing NVDA+F11. Can someone please send me the
link to that add-on? This is something else that I think should be
built into NVDA.
Thanks,
Bob




Re: sudden changes to Hulu's website

Gene
 

The way to turn browse mode off in NVDA is NVDA key space bar. You turn it on with the same command.

You can see if that helps or works. With browse mode off, you are interacting directly with the page and I would think that if that works in JAWS, I would think there would be a reasonable chance it would work with NVDA.

In my earlier message, I said that I thought in many cases, there wouldn't be a correlation between what a sighted person sees and identifying accessibility problems in that way. it appears in this case, you can tell.

Gene

-----Original Message-----
From: Guy Schlosser
Sent: Tuesday, December 08, 2020 3:35 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website


Ame, I have some insight to the Hulu access. I use jaws, but with the virtual cursor on, I can confirm that what you’re seeing here is the same thing I am. However, if I turn the virtual cursor off, I am able to press enter on things like my stuff, TV shows, etc., and explore things within those menus. The reason I thought to turn the virtual PC cursor off, is that Jaws is announcing these items as menus. I hope this helps, and if there’s a way to do something similar in NVDA, you’ll get this.

On Dec 8, 2020, at 3:02 PM, Ame <abk043@gmail.com> wrote:





I do have sighted help but not because I live with someone. I rely pretty heavily on the Microsoft disability answer desk when I face issues like this. Ironically, they didn’t see those things on my screen on the site but the Hulu agent tried to see if it did it on his end and it didn’t. He was able to see all available content. I just don’t get it. I think the first course of action will most likely be reaching out to the disability answer desk to see if my Chrome’s up to date or not and then I’ll go from there. It’ll be a real blessing if that’s what caused it.

.


add-on for accessing the system tray

Bob Cavanaugh
 

Hi everyone,
I remember hearing from another user that I need an add-on to access
the system tray by pressing NVDA+F11. Can someone please send me the
link to that add-on? This is something else that I think should be
built into NVDA.
Thanks,
Bob


Re: sudden changes to Hulu's website

Gene
 

The Chrome browser updates automatically. It should be current. You can find out in the following way:
Open the Chrome menu with alt f. Hold alt when you type f. You are more likely to be in the right place.
Up arrow a few times, its much faster, to help and press enter.
You have opened a submenu and are already on about. Press enter again. A web page with the about information will load.
When the help web page opens, make sure you are at the top, control home, then start down arrowing. You will soon get to a line that tells you if Chrome is up-to-date.
Treat the situation as though you were on any web page. go to another one, close the program, do things just as you would if you were on any web page.

As far as what is seen is concerned, I don't think there is often a correlation between what a sighted person sees and whether there is an accessibility problem. A link looks like a link, whether it can be activated from the keyboard or not, for example.

If others are having the problem, that means it isn't your system. If others aren't, then it's probably something about your system, I don't know what. What the best way to investigate is, aside from asking other Hulu users for comments, I'm not sure. One thing I would do is try Firefox and see if the problem persists.

When problems occur, it is important to have a nonChrome based browser available to see how it responds.

I don't recall if this was discussed but have you rebooted since the problem started? if not, do that first.

Gene

-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 2:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



I do have sighted help but not because I live with someone. I rely pretty heavily on the Microsoft disability answer desk when I face issues like this. Ironically, they didn’t see those things on my screen on the site but the Hulu agent tried to see if it did it on his end and it didn’t. He was able to see all available content. I just don’t get it. I think the first course of action will most likely be reaching out to the disability answer desk to see if my Chrome’s up to date or not and then I’ll go from there. It’ll be a real blessing if that’s what caused it.


Re: sudden changes to Hulu's website

 

Well I reported issues with some software this morning and the devs told me that they were real bugs but no one had noticed them till now.

I've also been in places where people have reported issues and got recognition so yeah, there are bugs that are never noticed.



On 9/12/2020 10:42 am, Ame wrote:

I had Jaws at one time but I had to drop it because it got way too expensive.  I’m gonna contact the accessibility people via the email the agent gave me because whatever change they made in their site effectively stops NVDA from letting me access the content I pay for.  I tried Firefox and it did the same thing.  Even the Microsoft disability answer desk agent saw it.  As long as my screen reader was enabled, he couldn’t type anything and it didn’t show content.  So, it’s obviously something they did.   I don’t think they realize it and it may be something as simple as a cosmetic change.  They just wanted to update their look.  I can use narrator but it’s clumsy.  Surely they’ll do something about this.  Thanks so much for all your help.  I’ll mention what you told me about having to alter the way you use Jaws.  Was yoursa sudden thing too?


Spellcheck: How do I read the misspelled word in context?

Ann Byrne
 

when checking a document for spelling, how do I get NVDA to read the sentence the word belongs to? Advanced versions of Word do offer their own solution, but in 2013 there is no external voicing of the sentence.


Re: sudden changes to Hulu's website

Ame
 

I can manage with Narrator but the process is clumsy.  I just sent an email to the address the agent gave me and, if the changes they made caused this barrier between the site and NVDA, I suggested that maybe they offer that other version of the site as an accessibility option.  I’ve seen many a site (Amazon being one), that offered links for more screen reader friendly versions of their pages.


Re: sudden changes to Hulu's website

George McCoy
 

What happens if you use Narrator?


On 12/8/2020 1:46 PM, Ame wrote:

Hi Guy!  Yeah, I make sure the window’s maximized and I use Chrome.  The puzzling thing is, until Thursday afternoon, I had access to all the content I pay for.  All of a sudden, all I see is the global navigation stuff you find on all the pages.  Under that, I see an unlabeled button that you click on to either expand or collapse the little area where you can switch profiles, turn night mode on or off, get into your account, etc.  Under that little button, I see the global navigation stuff you find at the bottom.  About, jobs, about ads, help, all that stuff.  I chatted with a Hulu agent who made some suggestion.  I’m thinking about uninstalling and reinstalling NVDA.  If that doesn’t work, I think I’ll call the Microsoft Disability Answer desk and have them see if my Chrome is updated.  I just think this whole thing is very strange.  The change was very sudden and I never did a thing to create the problem.  Lol  I’m gonna do my best to see that this thing doesn’t outdo me.


Re: sudden changes to Hulu's website

Guy Schlosser
 

Yes it was. I would love to hear more about the resolution. You are welcome to email me off list, so we are not clogging the list up with this discussion.

On Dec 8, 2020, at 4:44 PM, Ame <abk043@...> wrote:



I had Jaws at one time but I had to drop it because it got way too expensive.  I’m gonna contact the accessibility people via the email the agent gave me because whatever change they made in their site effectively stops NVDA from letting me access the content I pay for.  I tried Firefox and it did the same thing.  Even the Microsoft disability answer desk agent saw it.  As long as my screen reader was enabled, he couldn’t type anything and it didn’t show content.  So, it’s obviously something they did.   I don’t think they realize it and it may be something as simple as a cosmetic change.  They just wanted to update their look.  I can use narrator but it’s clumsy.  Surely they’ll do something about this.  Thanks so much for all your help.  I’ll mention what you told me about having to alter the way you use Jaws.  Was yoursa sudden thing too?


Re: sudden changes to Hulu's website

Ame
 

I had Jaws at one time but I had to drop it because it got way too expensive.  I’m gonna contact the accessibility people via the email the agent gave me because whatever change they made in their site effectively stops NVDA from letting me access the content I pay for.  I tried Firefox and it did the same thing.  Even the Microsoft disability answer desk agent saw it.  As long as my screen reader was enabled, he couldn’t type anything and it didn’t show content.  So, it’s obviously something they did.   I don’t think they realize it and it may be something as simple as a cosmetic change.  They just wanted to update their look.  I can use narrator but it’s clumsy.  Surely they’ll do something about this.  Thanks so much for all your help.  I’ll mention what you told me about having to alter the way you use Jaws.  Was yoursa sudden thing too?


Re: problem with links in email when using Thunderbird

Dave Grossoehme
 

Good Day:  I apologize for seeing your message a little late.  I have been using Thunderbird for sometime with a desktop and a laptop.  I haven't had any problem with these links.

Dave

On 12/2/2020 3:56 PM, Mary Otten wrote:
Hi all,


Earlier, I posted a note where I explained that I wasn't able to activate a link in an email sent to this group using NVDA. I tried all the methods I'm aware of to no avail, and Brian has just confirmed that he can't access these links using T-bird when NVDA is not loaded. So it appears not to be an NVDA issue. I wonder if others who use T-bird are having problems accessing links in emails, such as those that appear at the end of messages sent to this group, where you may reply only to sender, mute the topic or reply to the whole group. If you have had issues activating such links, what was your fix? Or did you not find one?


Mary





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