Date   

Re: Latest working version of Windows

Cearbhall O'Meadhra
 

Good to hear from you Jacob,

 

That is a recommendation indeed, coming from you!

 

Have you heard of anyone experiencing NVDA saying unknown in Firefox and chrome under version 2004?

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jacob Kruger
Sent: Thursday, July 9, 2020 1:32 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Latest working version of Windows

 

Cearbhall, I'm quite happy/comfortable running NVDA under latest windows 10 2004 version.


Jacob Kruger
Blind Biker
Skype: BlindZA
"...resistance is futile...but, acceptance is versatile..."

On 2020-07-09 01:46 PM, Cearbhall O'Meadhra wrote:

Hi,

 

I discovered that my version of Windows 10 is not the latest. I hear that version 2004 has bugs that make it difficult to run NVDA. What is the latest version that works well with NVDA?

 

My current version is: 1903 (OS Build 18362.900)

My version of NVDA is: 2020.1

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: NVDA saying unknown again in browsers

Cearbhall O'Meadhra
 

Is that the latest one before 2004?


All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kenny Nead
Sent: Thursday, July 9, 2020 1:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers

But why not update to 1909?

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, July 9, 2020 6:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers

I've said in the past that I think people shouldn't install full updates for a time to see what problems may result. This appears to be one more example of why. My understanding is that you can still get security updates for quite awhile once a new full update comes out so why the hurry?

Gene
s-----Original Message-----
From: Cearbhall O'Meadhra
Sent: Thursday, July 09, 2020 6:33 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers



Gene nz,



The problem exists on another computer where I am assisting someone to resolve their difficulty. My own PC is running fine. I have been in touch with the Microsoft Accessibility Help desk and it seems that there are some access issues with version 2004 of Windows 10. Would you advise me to install version 2004 or should I keep my current version which is:

Version 1903 (OS Build 18362.900)







All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...









From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers





Hi



You might need some sighted help to do the following.



This is off my website and it may depend on the version you are using of
nvda.



One part is for the older nvda and one for the newer nvda do not enter those
details only the lines below each one.



Do you know the nvda version?



The very last part was for the run com tool but if you have done that and
rebooted and it is still playing up look for your version number of nvda.



The later one has fixed it also on later versions of windows .



hope it helps



Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers,
Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane”
check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter
what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into
your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other
strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above)
NVDA might seem like it is still working properly but it may not be
completely in Windows and other programmes.
You could try the following solution which will allow you to re-register
your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in
“command prompt”. Once you have located command prompt, in the search
results, press the Applications key to bring up the context menu. Arrow down
to select “run as administrator” and press the Enter key. This will take you
to a command prompt window. This will not be spoken out. You may need
sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import
comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll",
None)
Current NVDA 2019.3 onward
import
comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll",
None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt +
F4 key. You should notice now where NVDA was saying “unknown” as in some
examples given, NVDA should now read the icons in the running applications
area of Windows, speak the content of the webpage and menus, and also in
Mozilla Thunderbird and other places in Windows including the Windows
applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows
unregistering some of the files needed by NVDA - the following tool section
in NVDA will get you out of trouble. To access this tool press the NVDA key
+ letter N while NVDA is running. Arrow down to the tools menu. A submenu
will come up. Arrow down to the menu called Run COM Registration Fixing
tool... then press the Enter key. It should register the files needed by
NVDA.





Gene nz





On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:



Hi,



Just as in 2018 under issue #33784 NVDA says “unknown” instead of reading
any content in Firefox and Chrome. It does work in Edge. All latest version
of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.



The earlier issue seemed to relate to a windows update but I don’t think
there was an update in this case today.



Can anyone point to a solution? This problem began only about one week ago.



All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...


Re: Latest working version of Windows

Rui Fontes
 

Same here!


Between 1903 and 2004 you have 1909.


Rui Fontes


Às 13:31 de 09/07/2020, Jacob Kruger escreveu:

Cearbhall, I'm quite happy/comfortable running NVDA under latest windows 10 2004 version.


Jacob Kruger
Blind Biker
Skype: BlindZA
"...resistance is futile...but, acceptance is versatile..."
On 2020-07-09 01:46 PM, Cearbhall O'Meadhra wrote:

Hi,

 

I discovered that my version of Windows 10 is not the latest. I hear that version 2004 has bugs that make it difficult to run NVDA. What is the latest version that works well with NVDA?

 

My current version is: 1903 (OS Build 18362.900)

My version of NVDA is: 2020.1

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: Latest working version of Windows

Jacob Kruger
 

Cearbhall, I'm quite happy/comfortable running NVDA under latest windows 10 2004 version.


Jacob Kruger
Blind Biker
Skype: BlindZA
"...resistance is futile...but, acceptance is versatile..."

On 2020-07-09 01:46 PM, Cearbhall O'Meadhra wrote:

Hi,

 

I discovered that my version of Windows 10 is not the latest. I hear that version 2004 has bugs that make it difficult to run NVDA. What is the latest version that works well with NVDA?

 

My current version is: 1903 (OS Build 18362.900)

My version of NVDA is: 2020.1

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: NVDA saying unknown again in browsers

Kenny Nead <knead54@...>
 

But why not update to 1909?

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, July 9, 2020 6:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers

I've said in the past that I think people shouldn't install full updates for a time to see what problems may result. This appears to be one more example of why. My understanding is that you can still get security updates for quite awhile once a new full update comes out so why the hurry?

Gene
s-----Original Message-----
From: Cearbhall O'Meadhra
Sent: Thursday, July 09, 2020 6:33 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers



Gene nz,



The problem exists on another computer where I am assisting someone to
resolve their difficulty. My own PC is running fine. I have been in touch
with the Microsoft Accessibility Help desk and it seems that there are some
access issues with version 2004 of Windows 10. Would you advise me to
install version 2004 or should I keep my current version which is:

Version 1903 (OS Build 18362.900)







All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...









From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers





Hi



You might need some sighted help to do the following.



This is off my website and it may depend on the version you are using of
nvda.



One part is for the older nvda and one for the newer nvda do not enter those
details only the lines below each one.



Do you know the nvda version?



The very last part was for the run com tool but if you have done that and
rebooted and it is still playing up look for your version number of nvda.



The later one has fixed it also on later versions of windows .



hope it helps



Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers,
Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane”
check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter
what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into
your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other
strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above)
NVDA might seem like it is still working properly but it may not be
completely in Windows and other programmes.
You could try the following solution which will allow you to re-register
your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in
“command prompt”. Once you have located command prompt, in the search
results, press the Applications key to bring up the context menu. Arrow down
to select “run as administrator” and press the Enter key. This will take you
to a command prompt window. This will not be spoken out. You may need
sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import
comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll",
None)
Current NVDA 2019.3 onward
import
comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll",
None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt +
F4 key. You should notice now where NVDA was saying “unknown” as in some
examples given, NVDA should now read the icons in the running applications
area of Windows, speak the content of the webpage and menus, and also in
Mozilla Thunderbird and other places in Windows including the Windows
applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows
unregistering some of the files needed by NVDA - the following tool section
in NVDA will get you out of trouble. To access this tool press the NVDA key
+ letter N while NVDA is running. Arrow down to the tools menu. A submenu
will come up. Arrow down to the menu called Run COM Registration Fixing
tool... then press the Enter key. It should register the files needed by
NVDA.





Gene nz





On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:



Hi,



Just as in 2018 under issue #33784 NVDA says “unknown” instead of reading
any content in Firefox and Chrome. It does work in Edge. All latest version
of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.



The earlier issue seemed to relate to a windows update but I don’t think
there was an update in this case today.



Can anyone point to a solution? This problem began only about one week ago.



All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...


Re: NVDA saying unknown again in browsers

Gene
 

I've said in the past that I think people shouldn't install full updates for a time to see what problems may result. This appears to be one more example of why. My understanding is that you can still get security updates for quite awhile once a new full update comes out so why the hurry?

Gene

s-----Original Message-----
From: Cearbhall O'Meadhra
Sent: Thursday, July 09, 2020 6:33 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers



Gene nz,



The problem exists on another computer where I am assisting someone to resolve their difficulty. My own PC is running fine. I have been in touch with the Microsoft Accessibility Help desk and it seems that there are some access issues with version 2004 of Windows 10. Would you advise me to install version 2004 or should I keep my current version which is:

Version 1903 (OS Build 18362.900)







All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...









From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers





Hi



You might need some sighted help to do the following.



This is off my website and it may depend on the version you are using of nvda.



One part is for the older nvda and one for the newer nvda do not enter those details only the lines below each one.



Do you know the nvda version?



The very last part was for the run com tool but if you have done that and rebooted and it is still playing up look for your version number of nvda.



The later one has fixed it also on later versions of windows .



hope it helps



Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll", None)
Current NVDA 2019.3 onward
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll", None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows unregistering some of the files needed by NVDA - the following tool section in NVDA will get you out of trouble. To access this tool press the NVDA key + letter N while NVDA is running. Arrow down to the tools menu. A submenu will come up. Arrow down to the menu called Run COM Registration Fixing tool... then press the Enter key. It should register the files needed by NVDA.





Gene nz





On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:



Hi,



Just as in 2018 under issue #33784 NVDA says “unknown” instead of reading any content in Firefox and Chrome. It does work in Edge. All latest version of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.



The earlier issue seemed to relate to a windows update but I don’t think there was an update in this case today.



Can anyone point to a solution? This problem began only about one week ago.



All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...


Latest working version of Windows

Cearbhall O'Meadhra
 

Hi,

 

I discovered that my version of Windows 10 is not the latest. I hear that version 2004 has bugs that make it difficult to run NVDA. What is the latest version that works well with NVDA?

 

My current version is: 1903 (OS Build 18362.900)

My version of NVDA is: 2020.1

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: NVDA saying unknown again in browsers

Cearbhall O'Meadhra
 

Gene nz,

 

The problem exists on another computer where I am assisting someone to resolve their difficulty. My own PC is running fine. I have been in touch with the Microsoft Accessibility Help desk and it seems that there are some access issues with version 2004 of Windows 10. Would you advise me to install version 2004 or should I keep my current version which is:

Version 1903 (OS Build 18362.900)

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers

 

Hi

 

You might need some sighted help to do the following.

 

This is off my website and it may depend on the version you are using of nvda.

 

One part is for the older nvda and one for the newer nvda do not enter those details only the lines below each one.

 

Do you know the nvda version?

 

The very last part was for the run com tool but if you have done that and rebooted and it is still playing up look for your version number of nvda.

 

The later one has fixed it also on later versions of windows .

 

hope it helps

 

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll", None)
Current NVDA 2019.3 onward
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll", None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows unregistering some of the files needed by NVDA - the following tool section in NVDA will get you out of trouble. To access this tool press the NVDA key + letter N while NVDA is running. Arrow down to the tools menu. A submenu will come up. Arrow down to the menu called Run COM Registration Fixing tool... then press the Enter key.  It should register the files needed by NVDA.

 

 

Gene nz

 

On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:

Hi,

 

Just as in 2018 under issue #33784  NVDA says unknown instead of reading any content in Firefox and Chrome. It does work in Edge. All latest version of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.

 

The earlier issue seemed to relate to a windows update but I dont think there was an update in this case today.

 

Can anyone point to a solution? This problem began only about one week ago.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: thunderbird just broke!

Roger Stewart
 

I was thinking about doing a system restore. The only thing I did today was to install the new Microsoft Edge. However, everything was working after that for a few hours and then it suddenly went bonkers!  A few hours later, it righted itself with no help or action from me! Just one of those digital mysteries I guess!
:-)
Roger

On 7/8/2020 4:03 PM, Gene wrote:
If the registry tool didn't help, I don't know what the problem is.  Is system restore active on your machine?  Running a restore point from before the problem started might solve it.

Gene
-----Original Message----- From: Roger Stewart
Sent: Wednesday, July 08, 2020 1:55 PM
To: NVDA List
Subject: [nvda] Problem is definately with nvda

I've just tried running Narrator, and it reads Thunderbird proberly.
I've also found that this problem exists in Firefox now as well. I did
try running the com registry tool and that didn't help at all.

Roger







Re: thunderbird just broke!

Roger Stewart
 

Nope, that wasn't the problem but I don't know what caused it. All I know is it has fixed itself!

On 7/8/2020 4:43 PM, Ron Canazzi wrote:
Hi Roger,

I bet you got the message pane enabled.  Press the F8 key and see if that solves the problem.


On 7/8/2020 2:42 PM, Roger Stewart wrote:
Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger





Re: Crashes in Word and Outlook

Quentin Christensen
 

Hi Josh,

My apologies, I've been busy on a couple of other things for the last week or so.  We definitely are interested in chasing down these issues and Mick is currently working on these crashes in Office, so I've sent your log to him to examine.  Apologies for the delay!

Quentin.

On Thu, Jul 9, 2020 at 6:54 AM Josh Miele <joshua.a.miele@...> wrote:

Folks:

I really appreciate the suggestions everyone offered on this. I did send a log file of the issue to info@... and did not get a response back from them. In the mean time, I have been trying a number of other possibilities to stabilize NVDA with Outlook and Word, and I think I have isolated the problem: when I set braille to None, the issue goes away! Unfortunately, I need braille to be productive. Can anyone suggest additional things to check for in the braille chain that could lead to the instability that I described? I'm using a Focus 40 Gen5 sometimes with USB and sometimes with BT. Many thanks in advance for your insights!

--JAM



--
Quentin Christensen
Training and Support Manager


Re: thunderbird just broke!

Ron Canazzi
 

Hi Roger,

I bet you got the message pane enabled.  Press the F8 key and see if that solves the problem.

On 7/8/2020 2:42 PM, Roger Stewart wrote:
Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger



--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"


Re: thunderbird just broke!

Gene
 

If the registry tool didn't help, I don't know what the problem is. Is system restore active on your machine? Running a restore point from before the problem started might solve it.

Gene

-----Original Message-----
From: Roger Stewart
Sent: Wednesday, July 08, 2020 1:55 PM
To: NVDA List
Subject: [nvda] Problem is definately with nvda

I've just tried running Narrator, and it reads Thunderbird proberly.
I've also found that this problem exists in Firefox now as well. I did
try running the com registry tool and that didn't help at all.

Roger


Re: thunderbird just broke!

Gene
 

You could, but that is a good deal of work. Try running the registry fix tool. If you need information, I'll check how you get to and run it.

Gene

-----Original Message-----
From: Rosemarie Chavarria
Sent: Wednesday, July 08, 2020 1:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] thunderbird just broke!

Hi, Roger,


Youcould try unstalling thunderbird and then reinstall it. Hopefully
that will fix theproblem.


Rosemarie



On 7/8/2020 11:42 AM, Roger Stewart wrote:
Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird. It won't read the box I'm in or the subject of the messages. I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this. I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal? It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part. Hope someone can help.


Roger





Re: Crashes in Word and Outlook

Josh Miele
 

Folks:

I really appreciate the suggestions everyone offered on this. I did send a log file of the issue to info@... and did not get a response back from them. In the mean time, I have been trying a number of other possibilities to stabilize NVDA with Outlook and Word, and I think I have isolated the problem: when I set braille to None, the issue goes away! Unfortunately, I need braille to be productive. Can anyone suggest additional things to check for in the braille chain that could lead to the instability that I described? I'm using a Focus 40 Gen5 sometimes with USB and sometimes with BT. Many thanks in advance for your insights!

--JAM


Re: thunderbird just broke!

 

On Wed, Jul 8, 2020 at 04:32 PM, Roger Stewart wrote:
but it just seems to have fixed itself just the way it messed up!
"The mystical burp" followed by another "mystical reversing burp."  They occur, in various forms, way more often than some would like to believe.  I'm just thankful when they do, and then hope the burp/reversing burp don't turn into a repeating cycle.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019

 

 


Re: thunderbird just broke!

Kevin Cussick
 

not sure on this one really. but try running the com registration tool in Nvda. it might fix or it might not sorry out of ideas.

On 08/07/2020 19:42, Roger Stewart wrote:
Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.
Roger


Re: thunderbird just broke!

Roger Stewart
 

Well, I don't know what fixed it, but it just seems to have fixed itself just the way it messed up! Just spontaneously it'[s working great again. When it was happening, both Firefox and Edge were also affected in this same way but they are all working again.

Roger

On 7/8/2020 3:05 PM, Luke Davis wrote:
I just experienced this with someone on Windows 7 and Thunderbird earlier today. Running the com registration fixing tool took care of it.
I had just run it on that system earlier in the day--it seems to be needed quite often on that Win 7 system--but it did fix it.

Not sure why that didn't help for you, but may i suggest you try again and then restart windows?

Luke


Re: NVDA saying unknown again in browsers

Cearbhall O'Meadhra
 

Gene nz,

               

This is really valuable stuff! All the software is up to date so your last method looks best.

 

Ill run the COM Registration Fixing tool first as that looks the least complicated and may not need sighted help.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA saying unknown again in browsers

 

Hi

 

You might need some sighted help to do the following.

 

This is off my website and it may depend on the version you are using of nvda.

 

One part is for the older nvda and one for the newer nvda do not enter those details only the lines below each one.

 

Do you know the nvda version?

 

The very last part was for the run com tool but if you have done that and rebooted and it is still playing up look for your version number of nvda.

 

The later one has fixed it also on later versions of windows .

 

hope it helps

 

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll", None)
Current NVDA 2019.3 onward
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll", None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows unregistering some of the files needed by NVDA - the following tool section in NVDA will get you out of trouble. To access this tool press the NVDA key + letter N while NVDA is running. Arrow down to the tools menu. A submenu will come up. Arrow down to the menu called Run COM Registration Fixing tool... then press the Enter key.  It should register the files needed by NVDA.

 

 

Gene nz

 

On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:

Hi,

 

Just as in 2018 under issue #33784  NVDA says unknown instead of reading any content in Firefox and Chrome. It does work in Edge. All latest version of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.

 

The earlier issue seemed to relate to a windows update but I dont think there was an update in this case today.

 

Can anyone point to a solution? This problem began only about one week ago.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 


Re: thunderbird just broke!

Luke Davis
 

I just experienced this with someone on Windows 7 and Thunderbird earlier today. Running the com registration fixing tool took care of it.
I had just run it on that system earlier in the day--it seems to be needed quite often on that Win 7 system--but it did fix it.

Not sure why that didn't help for you, but may i suggest you try again and then restart windows?

Luke