Date   

Re: Unknown Content in Firefox

Gene New Zealand <hurrikennyandopo@...>
 

Hi Tim


If it said some thing like unknown under the running programs part on the task bar when you went across the icons or it spoke nothing as you arrowed down the applications menu then i would guess some dlls have been unregistered.


You would also get unknown or pane in your browser or most browsers instead of edge on windows 10.

I do have a page on on my website that may help but do not think it is that bug.

When you uninstalled mozilla fire fox was there any bookmarks you really needed there?

If not some times a uninstall of mozilla fire fox in windows then doing the following will fix the problem.

Press the windows key + letter R then the run dialogue will come up. In it type the following %appdata% then press the enter key. Locate the folder for I am not sure what the foler would be called but on my machine it is called mozilla the folder will have to be deleted out then close the screen with the alt + f4 key. You have just deleted out the settings for mozilla fire fox. I am sure that is what it will be called on your machine.

Now reinstall mozilla fire fox and hopefully that would fix the problem.

I had some ting like that happen a couple of years back only on that program and doing the above fixed it.

If it sounds like the other one mentioned i can put in the steps to fix it if it is that which it does not sound like it is. Just let me know.

Gene nz
 

On 1/12/2018 2:16 AM, Tim Harshbarger wrote:
Hi,
 
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
 
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
 
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
 
Has anyone else run into this problem and been able to resolve it?  If not, does anyone have any suggestions for what we might try next?
 
Thanks,
Tim
 
 

--
Check out my website for NVDA tutorials and other blindness related material at http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.


Re: Unknown Content in Firefox

Brian's Mail list account <bglists@...>
 

The thing ins in a corporate environment he may not be able to achieve it. I would strongly suggest when he gets his tech support people to come out that they install the older firefox first. Then do the re register. That way it will not be a disappointment if firefox 57 is too slow to use on the older machine after the re register.
Brian

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----- Original Message -----
From: "Gene" <gsasner@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 8:44 PM
Subject: Re: [nvda] Unknown Content in Firefox


You can spend a lot of time trying unlikely solutions that aren't simple and take more time than the easy and most likely ones.

Ask the person if Microsoft products have been uninstalled on the machine even if they have been reinstalled. Trying to reregister the dll files is very fast and easy. You can just run a command line argument that one or more list members can send you.

You can try running firefox in Firefox's safe mode if you want to rule out attachments as being the problem. I doubt they are.

Also, does this problem happen with other browsers on the machine? Was an earlier version of firefox on the machine before these problems started and did they start as soon as the update was done? Before trying one thing after another, I think it makes far more sense and might save useless time spent in unnecessary trials to get more information.

If my guess is wrong about the cause of the problem, I think it still makes more sense to try the most simple solutions in a case like this where a simple solution is known to often work and where a problem such as this is well known to NVDA developers and to those on this list because this problem has been dealt with numerous times over the last perhaps year or more.

Gene
----- Original Message -----

From: Adriani Botez
Sent: Thursday, January 11, 2018 2:28 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox


Hey,


Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists?


Best
Adriani


Von meinem iPhone gesendet

Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>:

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an
issue here. The best plan is to downndate firefox to version 52 ESR and then
see if that works. If it does, then its the bug due to the new Quantum
interface and some windows 7 machine systems, notably 32 firefox on 64 bit
7.
If it fails to work on that version ie 52, then the problem is in the
unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
well.

You need to just change one thing at a time. Try the old version of Firefox
first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
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----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim











Re: Unknown Content in Firefox

Brian's Mail list account <bglists@...>
 

On 10 yes, but it makes no odds on windows 7, at least not for me.
Brian

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----- Original Message -----
From: "Adriani Botez" <adriani.botez@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 8:31 PM
Subject: Re: [nvda] Unknown Content in Firefox


It is strongly recomended to install the last version of NVDA to use firefox 57 properly.


Best
Adriani
m

Von meinem iPhone gesendet

Am 11.01.2018 um 21:27 schrieb Kristin K <kristin.knudson@...>:

We're carefully controlled, too. We're on an older version of NVDA as well as Windows 7.

Kristin Knudson | Senior Accessibility Analyst
c 410-294-3228

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 2:40 PM
To: nvda@nvda.groups.io
Subject: [EXTERNAL] Re: [nvda] Unknown Content in Firefox

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7.
If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well.

You need to just change one thing at a time. Try the old version of Firefox first and report back.
Brian

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Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
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----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim














Re: Unknown Content in Firefox

Brian's Mail list account <bglists@...>
 

56 will test if its the new engine or not, but 52 is the recommended secure choice as its still being updated, the in between ones are not.

In fact I had an update for 52 only last week.
Brian

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Sent via blueyonder.
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briang1@..., putting 'Brian Gaff'
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----- Original Message -----
From: "Adriani Botez" <adriani.botez@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 8:28 PM
Subject: Re: [nvda] Unknown Content in Firefox


Hey,


Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists?


Best
Adriani


Von meinem iPhone gesendet

Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>:

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an
issue here. The best plan is to downndate firefox to version 52 ESR and then
see if that works. If it does, then its the bug due to the new Quantum
interface and some windows 7 machine systems, notably 32 firefox on 64 bit
7.
If it fails to work on that version ie 52, then the problem is in the
unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
well.

You need to just change one thing at a time. Try the old version of Firefox
first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim











Re: Unknown Content in Firefox

Brian's Mail list account <bglists@...>
 

I cannot speak for ten myself, but I do feel that at the moment taking all the posts I've read thus far, the new versions of Firefox are very slow on older hardware now than with the Extended Service Release for most things. of course one assumes if you have a very powerful i7 processor then 57 etc is probably going to work until they turn off the accessibility system completely, but hopefully the screenreader companies and Mozilla will by then have a properly working system in place of it.
its much the same mess that Edge found itself in at the start.

I think somewhere on the nvaccess site is the advice that for lower spec machines, the esr is really the best way forward. After all we were all using it less than a year ago, so cannot see there is any more risk now than then.


Brian

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----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 7:39 PM
Subject: Re: [nvda] Unknown Content in Firefox


Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an
issue here. The best plan is to downndate firefox to version 52 ESR and then
see if that works. If it does, then its the bug due to the new Quantum
interface and some windows 7 machine systems, notably 32 firefox on 64 bit
7.
If it fails to work on that version ie 52, then the problem is in the
unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
well.

You need to just change one thing at a time. Try the old version of Firefox
first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim


Re: OK I give up, Github settings

Brian's Mail list account <bglists@...>
 

All I get is everyone elses posts and messages, not my own. Of course if you use google as an email providor you get your own emails back by default from google.
No it seems to be defaulted to only send emails not from you.
brian

bglists@...
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----- Original Message -----
From: "Sarah k Alawami" <marrie12@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 6:57 PM
Subject: Re: [nvda] OK I give up, Github settings


It should just work. It does for me, and I don't remember setting anything up almost 8 or 9 years ago when I started using github.

On Jan 10, 2018, at 3:55 AM, Brian's Mail list account via Groups.Io <bglists=blueyonder.co.uk@groups.io> wrote:

Somebody helpfully posted here a while ago some instructions on how to get githubs issue tracker to send out emails to the person who is sending either the originating post or and subsequent comments by them. I went to the place after logging in and set it to send me emails. its still not doing it on my account.
I go back in and cannot see what I set the last time.
I'd imagine if the system could be set so anyone who posts by email or puts in a comment on the site, who has an account for the list should automatically get the comment sent back as part of the list. That would seem common sense to me, but its not happening, so at the moment, after some months, maybe I accidentally find a comment to me saying can you tell us this or that. I post that via emai, but I've no idea if its actually on the site till I log in and go through the emails and posts.
If it came back in the list as it does here, I'd be more happy that I have actually done what was asked.
Anyone?
Brian

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Re: Unknown Content in Firefox

Gene
 

You can spend a lot of time trying unlikely solutions that aren't simple and take more time than the easy and most likely ones. 
 
Ask the person if Microsoft products have been uninstalled on the machine even if they have been reinstalled.  Trying to reregister the dll files is very fast and easy.  You can just run a command line argument that one or more list members can send you. 
 
You can try running firefox in Firefox's safe mode if you want to rule out attachments as being the problem.  I doubt they are. 
 
Also, does this problem happen with other browsers on the machine?  Was an earlier version of firefox on the machine before these problems started and did they start as soon as the update was done?  Before trying one thing after another, I think it makes far more sense and might save useless time spent in unnecessary trials to get more information.
 
If my guess is wrong about the cause of the problem, I think it still makes more sense to try the most simple solutions in a case like this where a simple solution is known to often work and where a problem such as this is well known to NVDA developers and to those on this list because this problem has been dealt with numerous times over the last perhaps year or more.
 
Gene

----- Original Message -----
Sent: Thursday, January 11, 2018 2:28 PM
Subject: Re: [nvda] Unknown Content in Firefox

Hey,


Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists?


Best
Adriani


Von meinem iPhone gesendet

> Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>:
>
> Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.
>
> I will have to ask him, but I think he is still on Windows 7.
>
> I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
> Sent: Thursday, January 11, 2018 11:04 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Unknown Content in Firefox
>
> If the menues work and he is using windows 7, then I believe there is an
> issue here. The best plan is to downndate firefox to version 52 ESR and then
> see if that works. If it does, then its the bug due to the new Quantum
> interface and some windows 7 machine systems, notably 32 firefox on 64 bit
> 7.
> If it fails to work on that version ie 52, then the problem is in the
> unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
> well.
>
> You need to just change one thing at a time. Try the old version of Firefox
> first and report back.
> Brian
>
> bglists@...
> Sent via blueyonder.
> Please address personal email to:-
> briang1@..., putting 'Brian Gaff'
> in the display name field.
> ----- Original Message -----
> From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
> To: <nvda@nvda.groups.io>
> Sent: Thursday, January 11, 2018 1:16 PM
> Subject: [nvda] Unknown Content in Firefox
>
>
> Hi,
>
> I have a coworker who needs to be able to use NVDA and Firefox-we use it as
> part of our accessibility testing. Everyone else seems to be able to use
> NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
>
> However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
> the content of the page is "unknown". He says it works ok in Chrome and IE
> 11. He was also having the problem with NVDA 2017.3.
>
> So far, we have tried de-installing NVDA and re-installing it as well as
> de-installing Firefox and re-installing it. Neither action fixed the
> problem.
>
> Has anyone else run into this problem and been able to resolve it?  If not,
> does anyone have any suggestions for what we might try next?
>
> Thanks,
> Tim
>
>
>
>
>
>
>
>
>
>
>




Re: Unknown Content in Firefox

Adriani Botez
 

It is strongly recomended to install the last version of NVDA to use firefox 57 properly.


Best
Adriani
m

Von meinem iPhone gesendet

Am 11.01.2018 um 21:27 schrieb Kristin K <kristin.knudson@...>:

We're carefully controlled, too. We're on an older version of NVDA as well as Windows 7.

Kristin Knudson | Senior Accessibility Analyst
c 410-294-3228

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 2:40 PM
To: nvda@nvda.groups.io
Subject: [EXTERNAL] Re: [nvda] Unknown Content in Firefox

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7.
If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well.

You need to just change one thing at a time. Try the old version of Firefox first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim














Re: Unknown Content in Firefox

Adriani Botez
 

Hey,


Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists?


Best
Adriani


Von meinem iPhone gesendet

Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>:

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an
issue here. The best plan is to downndate firefox to version 52 ESR and then
see if that works. If it does, then its the bug due to the new Quantum
interface and some windows 7 machine systems, notably 32 firefox on 64 bit
7.
If it fails to work on that version ie 52, then the problem is in the
unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
well.

You need to just change one thing at a time. Try the old version of Firefox
first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim











Re: Unknown Content in Firefox

Kristin K <kristin.knudson@...>
 

We're carefully controlled, too. We're on an older version of NVDA as well as Windows 7.

Kristin Knudson | Senior Accessibility Analyst
c 410-294-3228

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 2:40 PM
To: nvda@nvda.groups.io
Subject: [EXTERNAL] Re: [nvda] Unknown Content in Firefox

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7.
If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well.

You need to just change one thing at a time. Try the old version of Firefox first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim


Re: New user

Kevin Huber
 

Hi Steven:

The only exception to that is if you plan to use Google Docs. If you
are using Google Docs then you may want to change the key combination
from control-alt-n to something else,, because control-altt-n will
conflict with some of the Google Docs key combinations.
Kevin Huber

On 1/11/18, Stephen Costigan <stephenc1@...> wrote:
Hi

I am new to NVDA and was wondering what are the best settings to have
enabled on NVDA.

Regards Stephen





Re: Unknown Content in Firefox

Tim Harshbarger
 

Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.

I will have to ask him, but I think he is still on Windows 7.

I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem?

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 11, 2018 11:04 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

If the menues work and he is using windows 7, then I believe there is an
issue here. The best plan is to downndate firefox to version 52 ESR and then
see if that works. If it does, then its the bug due to the new Quantum
interface and some windows 7 machine systems, notably 32 firefox on 64 bit
7.
If it fails to work on that version ie 52, then the problem is in the
unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as
well.

You need to just change one thing at a time. Try the old version of Firefox
first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as
part of our accessibility testing. Everyone else seems to be able to use
NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says
the content of the page is "unknown". He says it works ok in Chrome and IE
11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as
de-installing Firefox and re-installing it. Neither action fixed the
problem.

Has anyone else run into this problem and been able to resolve it? If not,
does anyone have any suggestions for what we might try next?

Thanks,
Tim


need some help with songr

Rosemarie Chavarria
 

Hi, everuyone,

 

Last night I installed the portable version of songr. There's a song I was trying to search for but when I typed the name in the search box and hit enter, I didn't get a dialog of any kind. What am I doing wrong? I'm about to give up on that program.

 

Rosemarie

 

 


Re: Unknown Content in Firefox

Tim Harshbarger
 

I’ll have to ask him if he de-installed his add-ons. I am sure he has a couple for accessibility testing purposes.

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kristin K
Sent: Thursday, January 11, 2018 9:33 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

 

I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.

 

 

Kristin Knudson | Senior Accessibility Analyst

c 410-294-3228

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 8:16 AM
To: nvda@nvda.groups.io
Subject: [EXTERNAL] [nvda] Unknown Content in Firefox

 

Hi,

 

I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

 

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.

 

So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.

 

Has anyone else run into this problem and been able to resolve it?  If not, does anyone have any suggestions for what we might try next?

 

Thanks,

Tim

 

 


Re: Unknown Content in Firefox

Tim Harshbarger
 

Yes, I just had my colleague try to use the menubar in Firefox with NVDA running and he was able to access the menubar and NVDA spoke that information correctly.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Thursday, January 11, 2018 10:25 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

 

Hi,

It’ll say “unknown” when you switch to Firefox, and I found out the hard way when I tried it on a VM.

One way to help narrow down the issue: Tim, did your colleague say anything about accessing the menu bar (Alt key)? If your colleague says NVDA reads menus, then I’d give weight to Gene’s diagnosis.

Cheers,

Joseph

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, January 11, 2018 8:22 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

 

If accessibility is turned off, nothing will be spoken as I recall when the program is opened.  Not menus, not anything when a page loads, nothing but the title bar.  Since nothing is stated in the original message about an inability to see the interface, the accessibility access being turned off appears to be unlikely.

 

Gene

----- Original Message -----

From: Joseph Lee

Sent: Thursday, January 11, 2018 10:14 AM

Subject: Re: [nvda] Unknown Content in Firefox

 

Hi,

Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself?

Cheers,

Joseph

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kristin K
Sent: Thursday, January 11, 2018 7:33 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unknown Content in Firefox

 

I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.

 

 

Kristin Knudson | Senior Accessibility Analyst

c 410-294-3228

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 8:16 AM
To: nvda@nvda.groups.io
Subject: [EXTERNAL] [nvda] Unknown Content in Firefox

 

Hi,

 

I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

 

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.

 

So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.

 

Has anyone else run into this problem and been able to resolve it?  If not, does anyone have any suggestions for what we might try next?

 

Thanks,

Tim

 

 


Re: OK I give up, Github settings

Sarah k Alawami
 

It should just work. It does for me, and I don't remember setting anything up almost 8 or 9 years ago when I started using github.

On Jan 10, 2018, at 3:55 AM, Brian's Mail list account via Groups.Io <bglists=blueyonder.co.uk@groups.io> wrote:

Somebody helpfully posted here a while ago some instructions on how to get githubs issue tracker to send out emails to the person who is sending either the originating post or and subsequent comments by them. I went to the place after logging in and set it to send me emails. its still not doing it on my account.
I go back in and cannot see what I set the last time.
I'd imagine if the system could be set so anyone who posts by email or puts in a comment on the site, who has an account for the list should automatically get the comment sent back as part of the list. That would seem common sense to me, but its not happening, so at the moment, after some months, maybe I accidentally find a comment to me saying can you tell us this or that. I post that via emai, but I've no idea if its actually on the site till I log in and go through the emails and posts.
If it came back in the list as it does here, I'd be more happy that I have actually done what was asked.
Anyone?
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.



Re: iTunes/ apple music?

 

Hello its not just you and I haven't found a fix

On 1/11/2018 6:16 AM, Matt Turner wrote:
Hi folks.

Is it just me, or does apple music load really slow when searching for results?

It's almost like it freze's up.



.


Re: iTunes/ apple music?

Brian's Mail list account <bglists@...>
 

It was rubbish the last time I looked at it with any screenreader. I personally feel Apple need to sort out their programs and interface for PCs, but then I've not tried it recently, don't like downloads much, prefer real media like cds etc!
I know old fashioned and all that...
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Matt Turner" <meturner2214@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] iTunes/ apple music?


Hi folks.

Is it just me, or does apple music load really slow when searching for results?

It's almost like it freze's up.



Re: Unknown Content in Firefox

Brian's Mail list account <bglists@...>
 

If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7.
If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well.

You need to just change one thing at a time. Try the old version of Firefox first and report back.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 11, 2018 1:16 PM
Subject: [nvda] Unknown Content in Firefox


Hi,

I have a coworker who needs to be able to use NVDA and Firefox-we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.

However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is "unknown". He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.

So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.

Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?

Thanks,
Tim


Re: Help with NVDA and Google Classroom

John Isige
 

I'm not sure if we can help you. Google says:


"After you sign in and set up your screen reader, you can get details on
all features in the Classroom Help Center."


About screen readers, it says:


"You can access Classroom using a screen reader with any modern browser,
such as Chrome, Mozilla® Firefox®, Microsoft® Internet Explorer®, or
Apple® Safari®. See your browser instructions on how to set it up. For
example, you can use ChromeVox with your Chromebook. On Macs, you can
use VoiceOver, the built-in screen reader."


That's for the web, here's what it says about mobile devices, in case
anybody's using those, e.g. iOS, Android.


"Android
The Classroom mobile app works with TalkBack, a pre-installed screen
reader which uses spoken feedback for interaction. For details, see Turn
on TalkBack.
iOS®
The Classroom mobile app works with VoiceOver on iOS®. For details, see
the accessibility settings for your device."


So it sounds like you just log into Google Classroom, and all the
accessibility help for using a screen reader is in there. All of this
stuff about "once you get it set up" doesn't mean special instructions
to set up a screen reader for Google Classroom, I think it just means
getting your screen reader installed or activated on your mobile device
or whatever, then you either go to the Classroom website and login and
all, or set up the app if you're on a phone. Then once you're in, you go
to their help center and they'll tell you about keyboard shortcuts or
whatever they've got.

On 1/11/2018 10:40, ely.r@... wrote:
Help with NVDA and Google Classroom

Morning All,

I have a middle school student who’s schooluses Google Classroom for
all email and sharing of information. So, time for me to gain skills.
Does anyoneknow of a good tutorial for doing this that does
notinvolvechanging to Google’s screen reader.If not I would love any
suggestions from folks who use elements ofGoogle’ssuite of programs.

Thanks for any help,

Rick

Dr. Rick Ely

TVI, Vision Consultant

451 Rocky Hill Road

Florence, MA 01062

&413()  727-3038