Date   

Re: Speak Passwords

Robert Mendoza
 

Hi, Anthony


I tested into three browser in Mozilla Firefox, Chrome, and Internet Explorer and it works fine Were you able to restart nvda, or perhaps to revert to factory default settings to work.


Robert Mendoza

On 12/29/2017 6:36 AM, Andrea Sherry wrote:
The address is:

https://www1.my.commbank.com.au/netbank/Portfolio/Home/Home.aspx?RID=HR8PRiWRxUOgZORYZXygLw&SID=diit2%2bv0sII%3d

Andrea


On 28/12/2017 10:01 PM, Antony Stone wrote:
Tell us which banking site this is so we can try for ourselves - even without
having an account, we can still try the login system to see what it says.

As Tyler said "please give the exact steps to reproduce the problem" - that
means tell us everything we need to know (thanks for mentioning which browser)
so we can try to experience the problem too and hopefully help to solve it.

Thanks,

Antony.

On Thursday 28 December 2017 at 11:57:11, Andrea Sherry wrote:

Turn on key echo and word echo.

Using Firefox latest stable rewlease.

Wanted to usewhen accessing my internet banking site.

When entering charactgers for password just hear star-star-star etc.

Looked in addons section of NVDA menu to see if was even installed.

All other addons informed me that they were running. Speak passwords
just said installed.

Thanks for your reply.

Andrea

On 28/12/2017 9:40 PM, Tyler Spivey wrote:
Can you give me exact steps to reproduce the problem?
Which program are you using, and what do you hear while typing the
password?

On 12/27/2017 10:15 PM, Andrea Sherry wrote:
This addon does not funtion on my system.

What information do you need to assist me to diagnose this issue?

This is Windows 10 Pro 1709. nvda_2017.4.

Andrea


Re: Speak Passwords

Andrea Sherry
 

On 28/12/2017 10:01 PM, Antony Stone wrote:
Tell us which banking site this is so we can try for ourselves - even without
having an account, we can still try the login system to see what it says.

As Tyler said "please give the exact steps to reproduce the problem" - that
means tell us everything we need to know (thanks for mentioning which browser)
so we can try to experience the problem too and hopefully help to solve it.

Thanks,

Antony.

On Thursday 28 December 2017 at 11:57:11, Andrea Sherry wrote:

Turn on key echo and word echo.

Using Firefox latest stable rewlease.

Wanted to usewhen accessing my internet banking site.

When entering charactgers for password just hear star-star-star etc.

Looked in addons section of NVDA menu to see if was even installed.

All other addons informed me that they were running. Speak passwords
just said installed.

Thanks for your reply.

Andrea

On 28/12/2017 9:40 PM, Tyler Spivey wrote:
Can you give me exact steps to reproduce the problem?
Which program are you using, and what do you hear while typing the
password?

On 12/27/2017 10:15 PM, Andrea Sherry wrote:
This addon does not funtion on my system.

What information do you need to assist me to diagnose this issue?

This is Windows 10 Pro 1709. nvda_2017.4.

Andrea
--
Though no one can go back and make a brand new start, anyone can start from now and make a brand new ending." - Carl Brad


Re: outlook question

Brian's Mail list account <bglists@...>
 

Its also worth noting that read all can be given without allowing the virtual cursor to move. What you need to be is in object nav, ie the default state of the navigation mode, and use the keypad plus to auto read the message.
As I say if its in screen mode its not going to work right, but otherwise it seems to. I now read in html but do not have any of the preview panes on in email or other software as otherwise it tends to read the on screen bit of that rather than the message you open. and this is not just an nvda issue either!

Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Gene" <gsasner@ripco.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, December 28, 2017 6:18 PM
Subject: Re: [nvda] outlook question


I don't use Outlook but for all cases where I want to have speak all work correctly where it doesn't, I use the actual command. I use that command every time I read a message in Windows Live Mail. If I don't, perhaps because I read mail in plain text, the entire message isn't read. I don't like the standard read all command. I have the caps lock set as an NVDA key, so I can issue the command caps lock down arrow.

Gene
----- Original Message -----

From: Gary Metzler
Sent: Thursday, December 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: [nvda] outlook question


Hi All,



Yesterday I started using outlook 2016 because I can't get my contacts synced in the mail and people apps. I am using the latest windows 10 and nvda. When I open a message it doesn't always read the whole message. I have the auto read checkbox checked. What can I do to fix this? Thanks for any help.



Regards, Gary kn4ox


Re: I'm dissappointed

Brian's Mail list account <bglists@...>
 

I'm keeping away from this subject in case anyone was wondering. I help out people local to me. In the main its a voice call or a quick visit in the main. Nine times out of ten its faulty training or lack of training by others that are the issue.
Also however I have to give credit where it is due. A much maligned company here in the UK for simply selling boxes, called PC World have always gone the extra mile for most people who have encountered problems due to their naivety or disability. They did a telephone restore of a system for a friend of mine recently and managed to get the screenreader working as well.
It really depends on the quality of the tech person obviously.

I myself have not used the remote system for nvda in anger and would not feel happy about doing so without a lot of testing first, mainly due to my own shortcomings.
Tech support is not easy. Its a bit like solving a criminal case. You often get bad or no info about what happened and have to somehow deduce the best way to proceed to preserve data etc.
So when people do say tech support is expensive, yes it is if its any good.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal email to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Gene" <gsasner@ripco.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, December 28, 2017 2:33 PM
Subject: Re: [nvda] I'm dissappointed


I'm not planning to offer such a service. I was saying that just because NVDA is free, that that doesn't mean that technical support should be assumed to be free. Some people may offer free support and some may offer paid support. But unless this is discussed, people may assume that everyone is discussing a free support system because NVDA is free.

Gene
----- Original Message -----
From: Pascal Lambert
Sent: Thursday, December 28, 2017 8:19 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed


Hi All,

Gene’s offer is a sound one. I will be the first one to take advantage of it. Please let me know when will you start offering your service.

Blessings

Pascal



From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed



That's hardly the first suggestion on this list and I doubt on other lists. At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail. Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages.



But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved.



But I was talking about technical support offered by the NVDA community in some way, in my last message. I enjoy answering questions and solving things on lists. If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to be paid for it. Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth. That's not even minimum wage in the United States.



Gene

----- Original Message -----

From: Lino Morales

Sent: Thursday, December 28, 2017 6:48 AM

To: nvda@nvda.groups.io

Subject: Re: [nvda] I'm dissappointed



I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.



Sent from Mail for Windows 10



From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed



Perhaps, but a fundamental question as barely been discussed, if at all. NVDA is free. Does that mean services related to it should be free and to what extent? If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that. That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world. Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort. Why would peoples' skills and knowledge be assumed to be available for free? That devalues both. I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want. Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day, is a lot more like work, at least to me.



Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] I'm dissappointed



Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support.
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
Hmmm how would one go about doing this.

Firstly you would need some way to handle this.

I guess if it was all done via skype it could be done but I certainly
do not have time to sit round on a waiting for calls on nvda.

For mail ie email we have this list for global support and the tech
lists at least in new zealand do handle nvda questions and issues if
they get posted there.

There is the blind organisation I am in and they have an accessibility
centre of sorts that covers all support I suspose nvda to but who knows.

Its an organisation so like all of them they want you to use jaws but
who knows a lot of that has changed a lot.




On 24/12/2017 8:22 a.m., Rui Fontes wrote:
I think the better solution is each NVDA country community having
some kind of support center, by phone or by mail...

At least in Portugal we serve as a kind of support center for NVDA...
by phone, Skype or mail...

Regards,

Rui Fontes
Tiflotecnia, Lda.


Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
Well nvda does not use a traditional support line, the email list
is support for most part.

I think there is a toll call service in australia that the devs run
which you can buy, all reader groups have a trained tech support
call centre, we have mike and maybe other devs doing support but its
not a full support group.

Being that this is opensource and not payed for like jaws I am not
sure how we can fix this shortfall.

Technically I guess we can have groups on skype and or whats app for
nvda support but you really need someone to pick up that phone and
dial support.

Here is the thing, a number of devs and a few are payed but most of
us are not.

Having used jaws, and dolphin products while I have needed support
for most of my comercial product use its never been that much and
email has been most of it but if I need a responce the phone is
always the best especially if the computer does not work right.




On 24/12/2017 4:43 a.m., susan@cantos.us wrote:
I am a teacher of students with visual impairments. One of my
students is learning to use a screen reader and I decided to adopt
NVDA. Tireless hours training have been spent training myself
through videos, websites, youtubes, etc. I started training my
student and implementing it with his school work. We have found
what works one day does not always work the next day. What has been
frustrating is how difficult it is to get tech support for NVDA on
the spot as we sometimes need in the educational setting. We have
very limited hours in a school day to complete our training and
work with students with visual impairments. Their curriculum
extends beyond the core curriculum as we all know and efficiency
with support is critical. I am starting to use JAWS with my student
and it has been seemless and working well. I really want to adopt
NVDA but it has been very frustrating. We teach our students to
brainstorm and contact tech support when needed but NVDA does not
make it easy for our students to do this. Our students are the
future of NVDA as future screen readers. Thoughts?




.


.



Re: I'm dissappointed

Sarah k Alawami
 

I agree. i"m trying to start for example a training class where w we have  brake out sessions over the  phone and in a webenar etc on the  basics of android. I will charge for this but many of my blind friends say "Oh is it free? No? Then I'm not interested." even if I say for example it's $5   a session or what ever  to take the class. It's like they don't even want to help their fellow community members. Together we can build something awesome. Even when I say somethingn like "Ok, the first class is free, or the first hour of tech support is free, they won't take the rest of it if they even need a bit of help, which is fine but still. This is the attitude I notice around me with the blind community at least in my area.


Sarah Alawami, owner of TFFP. . For more info go to our website: http://tffppodcast.com
For stuff we sell, mac training materials and  tutorials go to http://tffppodcast.com/premium
and for hosting options go to http://tffppodcast.com/hosting
to subscribe to the feed click here:
And for the listen page go here: 

Finally, to become a patron and help support the podcast go here:

For an android list in the making where android apps, accessibility, phones and development can be discussed  subscribe send a blank email to
and follow the prompts.
to visit the subgroups  and subscribe (note you must be subscribed to the main group as well) visit the following URL:
Take care all.

On Dec 28, 2017, at 6:33 AM, Gene <gsasner@...> wrote:

I'm not planning to offer such a service.  I was saying that just because NVDA is free, that that doesn't mean that technical support should be assumed to be free.  Some people may offer free support and some may offer paid support.  But unless this is discussed, people may assume that everyone is discussing a free support system because NVDA is free.
 
Gene
----- Original Message -----
From: Pascal Lambert
Sent: Thursday, December 28, 2017 8:19 AM
Subject: Re: [nvda] I'm dissappointed

Hi All,

Gene’s offer is a sound one.  I will be the first one to take advantage of it.  Please let me know when will you start offering your service.

Blessings

Pascal

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

That's hardly the first suggestion on this list and I doubt on other lists.  At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail.  Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages. 

 

But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved. 

 

But I was talking about technical support offered by the NVDA community in some way, in my last message.  I enjoy answering questions and solving things on lists.  If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to  be paid for it.  Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth.  That's not even minimum wage in the United States.

 

Gene

----- Original Message -----

Sent: Thursday, December 28, 2017 6:48 AM

Subject: Re: [nvda] I'm dissappointed

 

I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

Perhaps, but a fundamental question as barely been discussed, if at all.  NVDA is free.  Does that mean services related to it should be free and to what extent?  If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that.  That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world.  Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort.  Why would peoples' skills and knowledge be assumed to be available for free?  That devalues both.  I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want.  Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day,  is a lot more like work, at least to me. 

 

Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

Subject: Re: [nvda] I'm dissappointed

 

    Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support. 
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing this.
>
> Firstly you would need some way to handle this.
>
> I guess if it was all done via skype it could be done but I certainly
> do not have time to sit round on a  waiting for calls on nvda.
>
> For mail ie email we have this list for global support and the tech
> lists at least in new zealand do handle nvda questions and issues if
> they get posted there.
>
> There is the blind organisation I am in and they have an accessibility
> centre of sorts that covers all support I suspose nvda to but who knows.
>
> Its an organisation so like all of them they want you to use jaws but
> who knows a lot of that has changed a lot.
>
>
>
>
> On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better solution is each NVDA country community having
>> some kind of support center, by phone or by mail...
>>
>> At least in Portugal we serve as a kind of support center for NVDA...
>> by phone, Skype or mail...
>>
>> Regards,
>>
>> Rui Fontes
>> Tiflotecnia, Lda.
>>
>>
>> Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda  does not use a traditional support line, the email list
>>> is support for most part.
>>>
>>> I think there is a toll call service in australia that the devs run
>>> which you can buy, all reader groups have a trained tech support
>>> call centre, we have mike and maybe other devs doing support but its
>>> not a full support group.
>>>
>>> Being that this is opensource and not payed for like jaws I am not
>>> sure how we can fix this shortfall.
>>>
>>> Technically I guess we can have groups on skype and or whats app for
>>> nvda support but you really need someone to pick up that phone and
>>> dial support.
>>>
>>> Here is the thing, a number of  devs and a few are payed but most of
>>> us are not.
>>>
>>> Having used jaws, and dolphin products while I have needed support
>>> for most of my comercial product use its never been that much and
>>> email has been most of it but if I need a responce the phone is
>>> always the best especially if the computer does not work right.
>>>
>>>
>>>
>>>
>>> On 24/12/2017 4:43 a.m., susan@... wrote:
>>>> I am a teacher of students with visual impairments. One of my
>>>> students is learning to use a screen reader and I decided to adopt
>>>> NVDA. Tireless hours training have been spent training myself
>>>> through videos, websites, youtubes, etc. I started training my
>>>> student and implementing it with his school work. We have found
>>>> what works one day does not always work the next day. What has been
>>>> frustrating is how difficult it is to get tech support for NVDA on
>>>> the spot as we sometimes need in the educational setting. We have
>>>> very limited hours in a school day to complete our training and
>>>> work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and efficiency
>>>> with support is critical. I am starting to use JAWS with my student
>>>> and it has been seemless and working well. I really want to adopt
>>>> NVDA but it has been very frustrating. We teach our students to
>>>> brainstorm and contact tech support when needed but NVDA does not
>>>> make it easy for our students to do this. Our students are the
>>>> future of NVDA as future screen readers. Thoughts?
>>>>
>>>
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>>
>>
>> .
>>
>
>
>
>

 




Re: Suggestion. Autoposter for this list.

Sarah k Alawami
 

Set a remidner in the reminder tab. It goes out to every member on the list individually.

For ore info join the groups.io form help list. Look for it on groups.io resources page.

Take care

On Dec 27, 2017, at 9:22 AM, Brian's Mail list account via Groups.Io <bglists@...> wrote:

Its no good unless its done though so email only folk will see it of course.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "Artin Dekker" <artindekker@...>
To: <nvda@nvda.groups.io>
Sent: Wednesday, December 27, 2017 9:48 AM
Subject: Re: [nvda] Suggestion. Autoposter for this list.


This may be useful. I have seen this in a number of groups.io groups, there it was done through a reminder in the calendar of groups.io.

Met vriendelijke groet / Kind regards,
Artin Dekker
Beheerder win10-nl mailgroep
https://win10-nl.groups.io/g/algemeen

Op 27-12-2017 om 10:36 schreef Brian's Mail list account via Groups.Io:
I am not sure if the groups.io system supports it, but in the past many groups I've belonged to, and of course Usenet Newsgroups, use a system where every month or so, a post is made purely to point people at resources like how to report bugs, who to talk to about this or that etc etc.
I have seen nothing her, and although one might say every post has a very helpful footer, many never see it as the quoted text gets longer.
I suggest somebody discusses this idea here, and what might be in it. Once set up, assuming it can be, by the list owner, it will only need editing when something changes.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.








Re: outlook question

Gary Metzler
 

Hi Gene,

 

Thanks for the info.

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 1:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] outlook question

 

I don't use Outlook but for all cases where I want to have speak all work correctly where it doesn't, I use the actual command.  I use that command every time I read a message in Windows Live Mail.  If I don't, perhaps because I read mail in plain text, the entire message isn't read.  I don't like the standard read all command.  I have the caps lock set as an NVDA key, so I can issue the command caps lock down arrow. 

 

Gene

----- Original Message -----

Sent: Thursday, December 28, 2017 12:03 PM

Subject: [nvda] outlook question

 

Hi All,

 

Yesterday I started using outlook 2016 because I can’t get my contacts synced in the mail and people apps.  I am using the latest windows 10 and nvda.  When I open a message it doesn’t always read the whole message.  I have the auto read checkbox checked.  What can I do to fix this?  Thanks for any help.   

 

Regards, Gary kn4ox

 


Re: outlook question

Gene
 

I don't use Outlook but for all cases where I want to have speak all work correctly where it doesn't, I use the actual command.  I use that command every time I read a message in Windows Live Mail.  If I don't, perhaps because I read mail in plain text, the entire message isn't read.  I don't like the standard read all command.  I have the caps lock set as an NVDA key, so I can issue the command caps lock down arrow. 
 
Gene

----- Original Message -----
Sent: Thursday, December 28, 2017 12:03 PM
Subject: [nvda] outlook question

Hi All,

 

Yesterday I started using outlook 2016 because I can’t get my contacts synced in the mail and people apps.  I am using the latest windows 10 and nvda.  When I open a message it doesn’t always read the whole message.  I have the auto read checkbox checked.  What can I do to fix this?  Thanks for any help.   

 

Regards, Gary kn4ox

 


Re: switching between languages

Morne van der Merwe
 

Christo, please contact me off list if you don’t mind. My email is

 

mornevdmerwe@...

 

Regards

Morne

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Christo de Klerk
Sent: Thursday, 28 December 2017 7:49 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] switching between languages

 

Yes, you can use the switch-synth add-on. It is brilliant. You can set it up to be able to switch with one keystroke to any of 6 languages/voices. I have set up mine so that I can easily switch among three English voices, Afrikaans and Dutch and I have one spare that I may still use for either Spanish or Norwegian.

Regards

Christo


On 2017/12/28 7:29 PM, Morne van der Merwe wrote:

Hello listers,

 

Hope all is fine.

 

I really like the ability of NVDA to speak different language, especially Afrikaans, which is my native language. However, I can speak English and German and I receive messages in German sometimes. Is there a quick way to switch between Afrikaans, English and German?

 

Thanks in advance.

 

Kind regards

Morne

 


Re: Speak Passwords

Gene
 

I just found out something interesting.  If you type characters into a password field, and move around in the field, you will still hear "star" spoken.  As you type, you will hear the characters you type.  So this password doesn't actually change anything your screen-reader is aware of on screen.  it changes what the character echo echoes, evidently, intercepting and sending the actual characters to the synthesizer earlier than they normally would be, before star would be sent to the synthesizer.
 
Gene
----- Original Message -----

From: Gene
Sent: Thursday, December 28, 2017 12:04 PM
Subject: Re: [nvda] Speak Passwords

I just installed the add on and when I checked, it is shown as running.  So we definitely know that if it were running in your case, you would see it listed as such.
 
Gene
----- Original Message -----
From: Gene
Sent: Thursday, December 28, 2017 5:09 AM
Subject: Re: [nvda] Speak Passwords

I doubt the site matters.  the message said the status is installed and it doesn't say running.  I think that is the indicator of the problem, not the specific site.
 
Gene
----- Original Message -----
Sent: Thursday, December 28, 2017 5:01 AM
Subject: Re: [nvda] Speak Passwords

Tell us which banking site this is so we can try for ourselves - even without
having an account, we can still try the login system to see what it says.

As Tyler said "please give the exact steps to reproduce the problem" - that
means tell us everything we need to know (thanks for mentioning which browser)
so we can try to experience the problem too and hopefully help to solve it.

Thanks,

Antony.

On Thursday 28 December 2017 at 11:57:11, Andrea Sherry wrote:

> Turn on key echo and word echo.
>
> Using Firefox latest stable rewlease.
>
> Wanted to usewhen accessing my internet banking site.
>
> When entering charactgers for password just hear star-star-star etc.
>
> Looked in addons section of NVDA menu to see if was even installed.
>
> All other addons informed me that they were running. Speak passwords
> just said installed.
>
> Thanks for your reply.
>
> Andrea
>
> On 28/12/2017 9:40 PM, Tyler Spivey wrote:
> > Can you give me exact steps to reproduce the problem?
> > Which program are you using, and what do you hear while typing the
> > password?
> >
> > On 12/27/2017 10:15 PM, Andrea Sherry wrote:
> >> This addon does not funtion on my system.
> >>
> >> What information do you need to assist me to diagnose this issue?
> >>
> >> This is Windows 10 Pro 1709. nvda_2017.4.
> >>
> >> Andrea

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the list;
                                                         please *don't* CC me.



Re: Speak Passwords

Gene
 

I just installed the add on and when I checked, it is shown as running.  So we definitely know that if it were running in your case, you would see it listed as such.
 
Gene

----- Original Message -----
From: Gene
Sent: Thursday, December 28, 2017 5:09 AM
Subject: Re: [nvda] Speak Passwords

I doubt the site matters.  the message said the status is installed and it doesn't say running.  I think that is the indicator of the problem, not the specific site.
 
Gene
----- Original Message -----
Sent: Thursday, December 28, 2017 5:01 AM
Subject: Re: [nvda] Speak Passwords

Tell us which banking site this is so we can try for ourselves - even without
having an account, we can still try the login system to see what it says.

As Tyler said "please give the exact steps to reproduce the problem" - that
means tell us everything we need to know (thanks for mentioning which browser)
so we can try to experience the problem too and hopefully help to solve it.

Thanks,

Antony.

On Thursday 28 December 2017 at 11:57:11, Andrea Sherry wrote:

> Turn on key echo and word echo.
>
> Using Firefox latest stable rewlease.
>
> Wanted to usewhen accessing my internet banking site.
>
> When entering charactgers for password just hear star-star-star etc.
>
> Looked in addons section of NVDA menu to see if was even installed.
>
> All other addons informed me that they were running. Speak passwords
> just said installed.
>
> Thanks for your reply.
>
> Andrea
>
> On 28/12/2017 9:40 PM, Tyler Spivey wrote:
> > Can you give me exact steps to reproduce the problem?
> > Which program are you using, and what do you hear while typing the
> > password?
> >
> > On 12/27/2017 10:15 PM, Andrea Sherry wrote:
> >> This addon does not funtion on my system.
> >>
> >> What information do you need to assist me to diagnose this issue?
> >>
> >> This is Windows 10 Pro 1709. nvda_2017.4.
> >>
> >> Andrea

--
What do you get when you cross a joke with a rhetorical question?

                                                   Please reply to the list;
                                                         please *don't* CC me.



outlook question

Gary Metzler
 

Hi All,

 

Yesterday I started using outlook 2016 because I can’t get my contacts synced in the mail and people apps.  I am using the latest windows 10 and nvda.  When I open a message it doesn’t always read the whole message.  I have the auto read checkbox checked.  What can I do to fix this?  Thanks for any help.   

 

Regards, Gary kn4ox

 


Re: switching between languages

Morne van der Merwe
 

I will definitely search for the add-on. Currently I’m learning Scottish Gaelic and I was absolutely surprise to find it in the list of languages.

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Christo de Klerk
Sent: Thursday, 28 December 2017 7:49 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] switching between languages

 

Yes, you can use the switch-synth add-on. It is brilliant. You can set it up to be able to switch with one keystroke to any of 6 languages/voices. I have set up mine so that I can easily switch among three English voices, Afrikaans and Dutch and I have one spare that I may still use for either Spanish or Norwegian.

Regards

Christo


On 2017/12/28 7:29 PM, Morne van der Merwe wrote:

Hello listers,

 

Hope all is fine.

 

I really like the ability of NVDA to speak different language, especially Afrikaans, which is my native language. However, I can speak English and German and I receive messages in German sometimes. Is there a quick way to switch between Afrikaans, English and German?

 

Thanks in advance.

 

Kind regards

Morne

 


Re: switching between languages

Gerardo Corripio
 

From another Synth Switch AddON user, it's great for bilinguals like myself for on the fly switching in my case, from Vocalizer Spanish Juan, to Vocalizer English US Tom.


El 28/12/2017 a las 11:49 a.m., Christo de Klerk escribió:
Yes, you can use the switch-synth add-on. It is brilliant. You can set it up to be able to switch with one keystroke to any of 6 languages/voices. I have set up mine so that I can easily switch among three English voices, Afrikaans and Dutch and I have one spare that I may still use for either Spanish or Norwegian.

Regards

Christo


On 2017/12/28 7:29 PM, Morne van der Merwe wrote:

Hello listers,

 

Hope all is fine.

 

I really like the ability of NVDA to speak different language, especially Afrikaans, which is my native language. However, I can speak English and German and I receive messages in German sometimes. Is there a quick way to switch between Afrikaans, English and German?

 

Thanks in advance.

 

Kind regards

Morne



-- 
Gera
Enviado desde Thunderbird


Re: switching between languages

Christo de Klerk
 

Yes, you can use the switch-synth add-on. It is brilliant. You can set it up to be able to switch with one keystroke to any of 6 languages/voices. I have set up mine so that I can easily switch among three English voices, Afrikaans and Dutch and I have one spare that I may still use for either Spanish or Norwegian.

Regards

Christo


On 2017/12/28 7:29 PM, Morne van der Merwe wrote:

Hello listers,

 

Hope all is fine.

 

I really like the ability of NVDA to speak different language, especially Afrikaans, which is my native language. However, I can speak English and German and I receive messages in German sometimes. Is there a quick way to switch between Afrikaans, English and German?

 

Thanks in advance.

 

Kind regards

Morne



switching between languages

Morne van der Merwe
 

Hello listers,

 

Hope all is fine.

 

I really like the ability of NVDA to speak different language, especially Afrikaans, which is my native language. However, I can speak English and German and I receive messages in German sometimes. Is there a quick way to switch between Afrikaans, English and German?

 

Thanks in advance.

 

Kind regards

Morne


Re: I'm dissappointed

Gene
 

I'm not planning to offer such a service.  I was saying that just because NVDA is free, that that doesn't mean that technical support should be assumed to be free.  Some people may offer free support and some may offer paid support.  But unless this is discussed, people may assume that everyone is discussing a free support system because NVDA is free.
 
Gene

----- Original Message -----
From: Pascal Lambert
Sent: Thursday, December 28, 2017 8:19 AM
Subject: Re: [nvda] I'm dissappointed

Hi All,

Gene’s offer is a sound one.  I will be the first one to take advantage of it.  Please let me know when will you start offering your service.

Blessings

Pascal

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

That's hardly the first suggestion on this list and I doubt on other lists.  At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail.  Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages. 

 

But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved. 

 

But I was talking about technical support offered by the NVDA community in some way, in my last message.  I enjoy answering questions and solving things on lists.  If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to  be paid for it.  Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth.  That's not even minimum wage in the United States.

 

Gene

----- Original Message -----

From: Lino Morales

Sent: Thursday, December 28, 2017 6:48 AM

Subject: Re: [nvda] I'm dissappointed

 

I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

Perhaps, but a fundamental question as barely been discussed, if at all.  NVDA is free.  Does that mean services related to it should be free and to what extent?  If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that.  That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world.  Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort.  Why would peoples' skills and knowledge be assumed to be available for free?  That devalues both.  I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want.  Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day,  is a lot more like work, at least to me. 

 

Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

Subject: Re: [nvda] I'm dissappointed

 

    Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support. 
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing this.
>
> Firstly you would need some way to handle this.
>
> I guess if it was all done via skype it could be done but I certainly
> do not have time to sit round on a  waiting for calls on nvda.
>
> For mail ie email we have this list for global support and the tech
> lists at least in new zealand do handle nvda questions and issues if
> they get posted there.
>
> There is the blind organisation I am in and they have an accessibility
> centre of sorts that covers all support I suspose nvda to but who knows.
>
> Its an organisation so like all of them they want you to use jaws but
> who knows a lot of that has changed a lot.
>
>
>
>
> On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better solution is each NVDA country community having
>> some kind of support center, by phone or by mail...
>>
>> At least in Portugal we serve as a kind of support center for NVDA...
>> by phone, Skype or mail...
>>
>> Regards,
>>
>> Rui Fontes
>> Tiflotecnia, Lda.
>>
>>
>> Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda  does not use a traditional support line, the email list
>>> is support for most part.
>>>
>>> I think there is a toll call service in australia that the devs run
>>> which you can buy, all reader groups have a trained tech support
>>> call centre, we have mike and maybe other devs doing support but its
>>> not a full support group.
>>>
>>> Being that this is opensource and not payed for like jaws I am not
>>> sure how we can fix this shortfall.
>>>
>>> Technically I guess we can have groups on skype and or whats app for
>>> nvda support but you really need someone to pick up that phone and
>>> dial support.
>>>
>>> Here is the thing, a number of  devs and a few are payed but most of
>>> us are not.
>>>
>>> Having used jaws, and dolphin products while I have needed support
>>> for most of my comercial product use its never been that much and
>>> email has been most of it but if I need a responce the phone is
>>> always the best especially if the computer does not work right.
>>>
>>>
>>>
>>>
>>> On 24/12/2017 4:43 a.m., susan@... wrote:
>>>> I am a teacher of students with visual impairments. One of my
>>>> students is learning to use a screen reader and I decided to adopt
>>>> NVDA. Tireless hours training have been spent training myself
>>>> through videos, websites, youtubes, etc. I started training my
>>>> student and implementing it with his school work. We have found
>>>> what works one day does not always work the next day. What has been
>>>> frustrating is how difficult it is to get tech support for NVDA on
>>>> the spot as we sometimes need in the educational setting. We have
>>>> very limited hours in a school day to complete our training and
>>>> work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and efficiency
>>>> with support is critical. I am starting to use JAWS with my student
>>>> and it has been seemless and working well. I really want to adopt
>>>> NVDA but it has been very frustrating. We teach our students to
>>>> brainstorm and contact tech support when needed but NVDA does not
>>>> make it easy for our students to do this. Our students are the
>>>> future of NVDA as future screen readers. Thoughts?
>>>>
>>>
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>>
>>
>> .
>>
>
>
>
>

 


Re: I'm dissappointed

Gene
 

I don't have any special deal.  I have e-mail service through a provider who makes available stand alone e-mail service at five dollars a month.  it is only POP3 service but it was my first e-mail address when I had dial up service and I kept it so my address wouldn't change and also because I have almost no problems such as bouncing or other problems people discuss on list from time to time.
 
Gene

----- Original Message -----
Sent: Thursday, December 28, 2017 8:16 AM
Subject: Re: [nvda] I'm dissappointed

I understand. I’d still like to know off list at:

Lino.jr@... about your sweet $5 per month Internet deal. Who is it through and is this DSL or cable net? Thanks.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

That's hardly the first suggestion on this list and I doubt on other lists.  At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail.  Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages. 

 

But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved. 

 

But I was talking about technical support offered by the NVDA community in some way, in my last message.  I enjoy answering questions and solving things on lists.  If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to  be paid for it.  Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth.  That's not even minimum wage in the United States.

 

Gene

----- Original Message -----

From: Lino Morales

Sent: Thursday, December 28, 2017 6:48 AM

Subject: Re: [nvda] I'm dissappointed

 

I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

Perhaps, but a fundamental question as barely been discussed, if at all.  NVDA is free.  Does that mean services related to it should be free and to what extent?  If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that.  That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world.  Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort.  Why would peoples' skills and knowledge be assumed to be available for free?  That devalues both.  I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want.  Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day,  is a lot more like work, at least to me. 

 

Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

Subject: Re: [nvda] I'm dissappointed

 

    Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support. 
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing this.
>
> Firstly you would need some way to handle this.
>
> I guess if it was all done via skype it could be done but I certainly
> do not have time to sit round on a  waiting for calls on nvda.
>
> For mail ie email we have this list for global support and the tech
> lists at least in new zealand do handle nvda questions and issues if
> they get posted there.
>
> There is the blind organisation I am in and they have an accessibility
> centre of sorts that covers all support I suspose nvda to but who knows.
>
> Its an organisation so like all of them they want you to use jaws but
> who knows a lot of that has changed a lot.
>
>
>
>
> On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better solution is each NVDA country community having
>> some kind of support center, by phone or by mail...
>>
>> At least in Portugal we serve as a kind of support center for NVDA...
>> by phone, Skype or mail...
>>
>> Regards,
>>
>> Rui Fontes
>> Tiflotecnia, Lda.
>>
>>
>> Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda  does not use a traditional support line, the email list
>>> is support for most part.
>>>
>>> I think there is a toll call service in australia that the devs run
>>> which you can buy, all reader groups have a trained tech support
>>> call centre, we have mike and maybe other devs doing support but its
>>> not a full support group.
>>>
>>> Being that this is opensource and not payed for like jaws I am not
>>> sure how we can fix this shortfall.
>>>
>>> Technically I guess we can have groups on skype and or whats app for
>>> nvda support but you really need someone to pick up that phone and
>>> dial support.
>>>
>>> Here is the thing, a number of  devs and a few are payed but most of
>>> us are not.
>>>
>>> Having used jaws, and dolphin products while I have needed support
>>> for most of my comercial product use its never been that much and
>>> email has been most of it but if I need a responce the phone is
>>> always the best especially if the computer does not work right.
>>>
>>>
>>>
>>>
>>> On 24/12/2017 4:43 a.m., susan@... wrote:
>>>> I am a teacher of students with visual impairments. One of my
>>>> students is learning to use a screen reader and I decided to adopt
>>>> NVDA. Tireless hours training have been spent training myself
>>>> through videos, websites, youtubes, etc. I started training my
>>>> student and implementing it with his school work. We have found
>>>> what works one day does not always work the next day. What has been
>>>> frustrating is how difficult it is to get tech support for NVDA on
>>>> the spot as we sometimes need in the educational setting. We have
>>>> very limited hours in a school day to complete our training and
>>>> work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and efficiency
>>>> with support is critical. I am starting to use JAWS with my student
>>>> and it has been seemless and working well. I really want to adopt
>>>> NVDA but it has been very frustrating. We teach our students to
>>>> brainstorm and contact tech support when needed but NVDA does not
>>>> make it easy for our students to do this. Our students are the
>>>> future of NVDA as future screen readers. Thoughts?
>>>>
>>>
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>>
>>
>> .
>>
>
>
>
>

 

 


Re: I'm dissappointed

Pascal Lambert
 

Hi Gene,

Please let me know off list.

Pascal

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

That's hardly the first suggestion on this list and I doubt on other lists.  At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail.  Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages. 

 

But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved. 

 

But I was talking about technical support offered by the NVDA community in some way, in my last message.  I enjoy answering questions and solving things on lists.  If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to  be paid for it.  Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth.  That's not even minimum wage in the United States.

 

Gene

----- Original Message -----

Sent: Thursday, December 28, 2017 6:48 AM

Subject: Re: [nvda] I'm dissappointed

 

I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

Perhaps, but a fundamental question as barely been discussed, if at all.  NVDA is free.  Does that mean services related to it should be free and to what extent?  If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that.  That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world.  Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort.  Why would peoples' skills and knowledge be assumed to be available for free?  That devalues both.  I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want.  Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day,  is a lot more like work, at least to me. 

 

Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

Subject: Re: [nvda] I'm dissappointed

 

    Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support. 
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing this.
>
> Firstly you would need some way to handle this.
>
> I guess if it was all done via skype it could be done but I certainly
> do not have time to sit round on a  waiting for calls on nvda.
>
> For mail ie email we have this list for global support and the tech
> lists at least in new zealand do handle nvda questions and issues if
> they get posted there.
>
> There is the blind organisation I am in and they have an accessibility
> centre of sorts that covers all support I suspose nvda to but who knows.
>
> Its an organisation so like all of them they want you to use jaws but
> who knows a lot of that has changed a lot.
>
>
>
>
> On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better solution is each NVDA country community having
>> some kind of support center, by phone or by mail...
>>
>> At least in Portugal we serve as a kind of support center for NVDA...
>> by phone, Skype or mail...
>>
>> Regards,
>>
>> Rui Fontes
>> Tiflotecnia, Lda.
>>
>>
>> Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda  does not use a traditional support line, the email list
>>> is support for most part.
>>>
>>> I think there is a toll call service in australia that the devs run
>>> which you can buy, all reader groups have a trained tech support
>>> call centre, we have mike and maybe other devs doing support but its
>>> not a full support group.
>>>
>>> Being that this is opensource and not payed for like jaws I am not
>>> sure how we can fix this shortfall.
>>>
>>> Technically I guess we can have groups on skype and or whats app for
>>> nvda support but you really need someone to pick up that phone and
>>> dial support.
>>>
>>> Here is the thing, a number of  devs and a few are payed but most of
>>> us are not.
>>>
>>> Having used jaws, and dolphin products while I have needed support
>>> for most of my comercial product use its never been that much and
>>> email has been most of it but if I need a responce the phone is
>>> always the best especially if the computer does not work right.
>>>
>>>
>>>
>>>
>>> On 24/12/2017 4:43 a.m., susan@... wrote:
>>>> I am a teacher of students with visual impairments. One of my
>>>> students is learning to use a screen reader and I decided to adopt
>>>> NVDA. Tireless hours training have been spent training myself
>>>> through videos, websites, youtubes, etc. I started training my
>>>> student and implementing it with his school work. We have found
>>>> what works one day does not always work the next day. What has been
>>>> frustrating is how difficult it is to get tech support for NVDA on
>>>> the spot as we sometimes need in the educational setting. We have
>>>> very limited hours in a school day to complete our training and
>>>> work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and efficiency
>>>> with support is critical. I am starting to use JAWS with my student
>>>> and it has been seemless and working well. I really want to adopt
>>>> NVDA but it has been very frustrating. We teach our students to
>>>> brainstorm and contact tech support when needed but NVDA does not
>>>> make it easy for our students to do this. Our students are the
>>>> future of NVDA as future screen readers. Thoughts?
>>>>
>>>
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>>
>>
>> .
>>
>
>
>
>

 


Re: I'm dissappointed

Pascal Lambert
 

Hi All,

Gene’s offer is a sound one.  I will be the first one to take advantage of it.  Please let me know when will you start offering your service.

Blessings

Pascal

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, December 28, 2017 9:09 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

That's hardly the first suggestion on this list and I doubt on other lists.  At times, this suggestion is made because people don't know the answer or because some problems are difficult to solve by back and forth messages by e-mail.  Someone remoting into the computer may solve some kinds of problems much faster and perhaps problems that wouldn't be solved on lists either because of lack of knowledge or the difficulty in solving some problems by exchanging messages. 

 

But since peoples' experiences, as they report them, vary widely when they call, evidently some techs are competent and some aren't, I would caution people that it is better to ask about a problem here first and, those who know enough, when they call the disability line, should have the tech tell them what is going to be done so that if something doesn't sound correct, it can be not approved. 

 

But I was talking about technical support offered by the NVDA community in some way, in my last message.  I enjoy answering questions and solving things on lists.  If I had something like a shift, where I received phone calls for a certain number of hours a day, that would be more like a job and I might want to  be paid for it.  Because of possible limitations in finances, I might not ask to be paid nearly what my services would be worth, but I might still want to be paid something, five or seven dollars an hour and that would be a very cheap price, considering how much good technical support is worth.  That's not even minimum wage in the United States.

 

Gene

----- Original Message -----

Sent: Thursday, December 28, 2017 6:48 AM

Subject: Re: [nvda] I'm dissappointed

 

I agree. Trying to trouble shoot things regardless of what screen reader on any version of WIN is the NO.1 priority. The number one song ahem suggestion as of late here and on the WIN 10 year has been call the MS disability help desk. It seems like that’s the first thing as of late that gets spouted off the mouth. This is my chief complaint. Its getting old. That’s why their lists like this. Somebody is bound to know the answers to XYZZ question. Help desk or taking PC or laptop in to a local shop should be a last resort.

 

Sent from Mail for Windows 10

 

From: Gene
Sent: Thursday, December 28, 2017 3:56 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I'm dissappointed

 

Perhaps, but a fundamental question as barely been discussed, if at all.  NVDA is free.  Does that mean services related to it should be free and to what extent?  If you are going to expect someone to do something like a job, that is, sit around and wait for calls a certain number of hours a day, some people might be willing to do that.  That doesn't mean that it is reasonable to assume that enough people will be willing to do so to build a corps of enough people around the world.  Knowing how to teach and troubleshoot well are valuable skills and, depending on the problems presented, the solutions or what is taught may take time and effort.  Why would peoples' skills and knowledge be assumed to be available for free?  That devalues both.  I enjoy writing instructions and helping with problems on an e-mail list where I control what I write and how often and when I look at list mail when I want.  Sitting Waiting for a phone to ring, being at the call of anyone who decides to call at any time for a number of hours a day,  is a lot more like work, at least to me. 

 

Gene

----- Original Message -----

From: brian

Sent: Wednesday, December 27, 2017 9:59 PM

Subject: Re: [nvda] I'm dissappointed

 

    Why don't we use trained volunteers who would have to pass a
certification and let them wait by the phone or skype for tech support. 
People who are advanced users of nvda could be people who could do this.
This would give blind people who don't have anything to do somthing to do.

Brian Sackrider


On 12/23/2017 2:36 PM, Shaun Everiss wrote:
> Hmmm how would one go about doing this.
>
> Firstly you would need some way to handle this.
>
> I guess if it was all done via skype it could be done but I certainly
> do not have time to sit round on a  waiting for calls on nvda.
>
> For mail ie email we have this list for global support and the tech
> lists at least in new zealand do handle nvda questions and issues if
> they get posted there.
>
> There is the blind organisation I am in and they have an accessibility
> centre of sorts that covers all support I suspose nvda to but who knows.
>
> Its an organisation so like all of them they want you to use jaws but
> who knows a lot of that has changed a lot.
>
>
>
>
> On 24/12/2017 8:22 a.m., Rui Fontes wrote:
>> I think the better solution is each NVDA country community having
>> some kind of support center, by phone or by mail...
>>
>> At least in Portugal we serve as a kind of support center for NVDA...
>> by phone, Skype or mail...
>>
>> Regards,
>>
>> Rui Fontes
>> Tiflotecnia, Lda.
>>
>>
>> Às 18:55 de 23/12/2017, Shaun Everiss escreveu:
>>> Well nvda  does not use a traditional support line, the email list
>>> is support for most part.
>>>
>>> I think there is a toll call service in australia that the devs run
>>> which you can buy, all reader groups have a trained tech support
>>> call centre, we have mike and maybe other devs doing support but its
>>> not a full support group.
>>>
>>> Being that this is opensource and not payed for like jaws I am not
>>> sure how we can fix this shortfall.
>>>
>>> Technically I guess we can have groups on skype and or whats app for
>>> nvda support but you really need someone to pick up that phone and
>>> dial support.
>>>
>>> Here is the thing, a number of  devs and a few are payed but most of
>>> us are not.
>>>
>>> Having used jaws, and dolphin products while I have needed support
>>> for most of my comercial product use its never been that much and
>>> email has been most of it but if I need a responce the phone is
>>> always the best especially if the computer does not work right.
>>>
>>>
>>>
>>>
>>> On 24/12/2017 4:43 a.m., susan@... wrote:
>>>> I am a teacher of students with visual impairments. One of my
>>>> students is learning to use a screen reader and I decided to adopt
>>>> NVDA. Tireless hours training have been spent training myself
>>>> through videos, websites, youtubes, etc. I started training my
>>>> student and implementing it with his school work. We have found
>>>> what works one day does not always work the next day. What has been
>>>> frustrating is how difficult it is to get tech support for NVDA on
>>>> the spot as we sometimes need in the educational setting. We have
>>>> very limited hours in a school day to complete our training and
>>>> work with students with visual impairments. Their curriculum
>>>> extends beyond the core curriculum as we all know and efficiency
>>>> with support is critical. I am starting to use JAWS with my student
>>>> and it has been seemless and working well. I really want to adopt
>>>> NVDA but it has been very frustrating. We teach our students to
>>>> brainstorm and contact tech support when needed but NVDA does not
>>>> make it easy for our students to do this. Our students are the
>>>> future of NVDA as future screen readers. Thoughts?
>>>>
>>>
>>>
>>>
>>>
>>>
>>> .
>>>
>>
>>
>>
>> .
>>
>
>
>
>