If the registry tool didn't help, I don't know what the problem is.  Is system restore active on your machine?  Running a restore point from before the problem started might solve it.

Gene
-----Original Message----- From: Roger Stewart
Sent: Wednesday, July 08, 2020 1:55 PM
To: NVDA List
Subject: [nvda] Problem is definately with nvda

I've just tried running Narrator, and it reads Thunderbird proberly.
I've also found that this problem exists in Firefox now as well. I did
try running the com registry tool and that didn't help at all.

Roger

Hi Roger,

I bet you got the message pane enabled.  Press the F8 key and see if that solves the problem.


On 7/8/2020 2:42 PM, Roger Stewart wrote:

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird. It won't read the box I'm in or the subject of the messages. I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this. I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal? It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part. Hope someone can help.


Roger

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.
Roger

I just experienced this with someone on Windows 7 and Thunderbird earlier today. Running the com registration fixing tool took care of it.
I had just run it on that system earlier in the day--it seems to be needed quite often on that Win 7 system--but it did fix it.

Not sure why that didn't help for you, but may i suggest you try again and then restart windows?

Luke

Hi

You might need some sighted help to do the following.

This is off my website and it may depend on the version you are using of nvda.

One part is for the older nvda and one for the newer nvda do not enter those details only the lines below each one.

Do you know the nvda version?

The very last part was for the run com tool but if you have done that and rebooted and it is still playing up look for your version number of nvda.

The later one has fixed it also on later versions of windows .

hope it helps

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:
•
In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.
•
In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys
•
When you have been told the page is loaded and notice strange behaviour
•
Mozilla Thunderbird saying unknown while you try to navigate it
•
Your applications key does not work with it being spoken out and other strange behaviour in Windows
•
The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,ur"c:\windows\syswow64\oleacc.dll", None)
Current NVDA 2019.3 onward
import comtypes,ctypes;p=comtypes.typeinfo.LoadTypeLibEx(r"c:\windows\syswow64\oleacc.dll");ctypes.windll.oleaut32.RegisterTypeLib(p,r"c:\windows\syswow64\oleacc.dll", None)

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows unregistering some of the files needed by NVDA - the following tool section in NVDA will get you out of trouble. To access this tool press the NVDA key + letter N while NVDA is running. Arrow down to the tools menu. A submenu will come up. Arrow down to the menu called Run COM Registration Fixing tool... then press the Enter key.  It should register the files needed by NVDA.

Gene nz

Hi,

 

Just as in 2018 under issue #33784  NVDA says “unknown” instead of reading any content in Firefox and Chrome. It does work in Edge. All latest version of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.

 

The earlier issue seemed to relate to a windows update but I don’t think there was an update in this case today.

 

Can anyone point to a solution? This problem began only about one week ago.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

Try Run COM Registration Fixing tool...

Hi,

 

Just as in 2018 under issue #33784  NVDA says “unknown” instead of reading any content in Firefox and Chrome. It does work in Edge. All latest version of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.

 

The earlier issue seemed to relate to a windows update but I don’t think there was an update in this case today.

 

Can anyone point to a solution? This problem began only about one week ago.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

Cearbhall,

           Have you tried restarting NVDA with all add-ons disabled and seeing if the issue persists?   If not, try that.  If the issue stops, then use Add-Ons Manager to disable (but not remove) all of your add-ons and then re-enable them one by one until the issue recurs.

--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger

Something very weird just happened to Thunderbird with nvda. It was working just fine earlier this morning but I just opened it again to check mail and everything keeps saying unknown unknown and this is everywhere within Thunderbird.  It won't read the box I'm in or the subject of the messages.  I tried restarting nvda and that did nothing. I then restarted the computer and it is still doing this.  I didn't do anything to Thunderbird at all. What has changed itself and is there any way to get it back to normal?  It is fustrating, but also fascinating to see this sort of artificial intellegence at work--when something feels like changing, it will just do it without any action on my part.  Hope someone can help.


Roger