Date   

Re: Outlook Bug When Scrolling Through Messages

 

sorry 100gb.

On 27/08/2019 6:04 AM, erik burggraaf wrote:
Does this computer run off of a corporate intranet?  I had a college laptop like this.  It wasn't doing everything in the cloud, but it was making me log in to the college for authentication and things like windows update deployment.

Similarly, is your outlook PST file stored locally or on your company's server under your account?

If the .PST is stored locally, have you tried tools to repair it? Similarly, have you tried running tools to repair or clean the registry?

I'm just imagining outlook reading and writing to this corupt data file and having it bog down, or trying to read across the network and having severe latency issues.

Best,

Erik


On August 26, 2019 1:37:10 PM "kelby carlson" <kelbycarlson@...> wrote:

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator.  Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log.  Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10?  The
current
version is 1903, but there have been updates to even that
version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop
than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson








Re: Outlook Bug When Scrolling Through Messages

 

Well maybe if you kill all your pst files and start fresh then it works.

Having backups is good to.

My brother had this at work, luckily, everyone there gets 100mb google cloud storage.

On 27/08/2019 6:04 AM, erik burggraaf wrote:
Does this computer run off of a corporate intranet?  I had a college laptop like this.  It wasn't doing everything in the cloud, but it was making me log in to the college for authentication and things like windows update deployment.

Similarly, is your outlook PST file stored locally or on your company's server under your account?

If the .PST is stored locally, have you tried tools to repair it? Similarly, have you tried running tools to repair or clean the registry?

I'm just imagining outlook reading and writing to this corupt data file and having it bog down, or trying to read across the network and having severe latency issues.

Best,

Erik


On August 26, 2019 1:37:10 PM "kelby carlson" <kelbycarlson@...> wrote:

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator.  Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log.  Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10?  The
current
version is 1903, but there have been updates to even that
version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop
than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson








Re: Outlook Bug When Scrolling Through Messages

Luke Davis
 

On Mon, 26 Aug 2019, kelby carlson wrote:

My work laptop and home computer are both running Windows 10.
Yes, but not all windows 10s are created equal. Are they both on version 1903? 1809? 1703? 16XX?

Frankly I doubt that matters much here, but there may be some obscure bug that only shows up in a particular revision of Windows 10.

My highest hope, is that running the COM Registration Fix Tool will solve your problem.
There are all sorts of very strange issues that it can rectify (and even more that it can't, but let's hope for the former).

Luke


Re: Recording a meeting on Skype

Luke Davis
 

On Mon, 26 Aug 2019, Morne van der Merwe wrote:

Is it possible to record a Skype meeting?
It's been years since I've done this, but it certainly used to be. There were programs called "Skype Recorder" and the like, that would be very clever and record your voice to the left channel, and the other party to the right, so you could do easier editing later.

However I don't know if any of that is still around, although it probably is.

But, all you really need to be able to do, is record whatever is coming out of your computer's sound card. You can do that for free with Audacity.
Here is a helpful link:

https://www.howtogeek.com/217348/how-to-record-the-sound-coming-from-your-pc-even-without-stereo-mix/

Regards,

Luke


Re: Outlook Bug When Scrolling Through Messages

kelby carlson
 

My work laptop and home computer are both running Windows 10.

On Aug 26, 2019, at 6:08 PM, Luke Davis <luke@...> wrote:

Kelby

If this has already been addressed, I apologize, but:

1. What version of Windows is running on that one computer? windows+r, type winver, press enter.
2. Is that different than what is running on your other computers?
3. Have you tried to use Outlook with all add-ons disabled, and what are the results? Insert+q, arrow to "restart with add-ons disabled". If you don't get the option, Insert+control+g, tab to "show exit options", press space then enter, then try insert+q again.
4. Have you tried the COM Registration Fixing Tool, from the NVDA Tools menu? you may have trouble with that, if they have locked out administrative mode on this computer, but it's worth a shot, and if you can't do it, have your IT staff do it; it is important to try that one.

Luke

On Mon, 26 Aug 2019, kelby carlson wrote:

I've continued to try everything I can think of to solve this issue. I
can somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this
computer (ad not even to Outlook 2016) but I can't for the life of me
figure out what it could be.


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

hurrikennyandopo ...
 

Hi

I guess I will have to put in a ticket for it then along with the log.

The following page might help him at https://github.com/nvaccess/nvda-community/wiki/FAQ

Gene nz

On 21/08/2019 2:04 PM, help.TVNZ wrote:
##- Please type your reply above this line -##
logo

Hello Hurrikennyandopo,
We'd love to hear what you thought of the support you received from us. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
 
Tony Gordon (help.TVNZ)
Aug 20, 13:22 NZST
Hi Gene

As I said before I can't say how long that change, if at all, will take to make its way through the system.

Cheers
tony
 
Hurrikennyandopo
Aug 20, 08:39 NZST
Hi Tony

Thank you very much for taking this up and pointing it in the right directions to be fixed.

You do not know how much it means to a visually impaired, blind or dyslexic person who uses a screen reader to hear the correct information when navigating a web site like in this case.
To hear the correct information been read out.
This also includes the app versions of the TVNZ on demand app.

I will be looking forwards to hearing the name of the show/movie etc from the list knowing what I am going to watch before I go in to watch it as shown in the examples when it is fixed like you hear on 3 on demand..


Would you be able to let me know if possible when it has been done or should I just go in periodically to check on the 2 platforms i have hear? I would have to get a Apple user to check on their device the same.
It might even say what has been done in a app update?
But not for the web version I can just log in and test.


Gene nz



On 19/08/2019 11:26 AM, Tony Gordon (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
 
Hurrikennyandopo
Aug 19, 11:44 NZST
hi Tony

thanks for getting back to me it felt like no one was listening.
there was no contact other except for the 13th not even from the developers.

so I ended up putting 2 audio recordings up on my website so they could hear what was said plus for other people to complain.

There is also a third audio recording from 3 now on demand showing what should be said as you go down the list of shows it tells you what it is first before you go into watch the show.


That is clearly not happening with the web version or the android app and also I have been told it is on the apple app as well with voice over.

To see what I mean you can go to my website at http://www.accessibilitycentral.net



Just look for the heading about the importance of labeling one showing it not and one showing it has been.

Gene nz

On 19/08/2019 11:26 AM, Tony Gordon (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
 
Tony Gordon (help.TVNZ)
Aug 19, 11:26 NZST
Hi Gene

Thanks for all the additional information. I will forward this to the Product Owner for the web and apps and they will prioritise this work over other new features or initiatives.

I cannot give a time frame for any possible resolution.

Cheers
Tony
 
Hurrikennyandopo
Aug 15, 10:30 NZST
Hi Christine

The following is a example when I logged into the tvnz on demand app on my android phone using the talk back screen reader.

It is the same sort of problem there to.
But you will notice both on the web version and the app version if you say tap on something under a heading the next page that comes up will tell you what the show is time etc and can be used but when you go back to the list no but did notice it spoke one so there must be a over lay stopping it?

The link to the drop box account where it can be heard is https://www.dropbox.com/s/6ct57j8h6a2vsuy/using%20tvnz%20on%20demand%20with%20android%20phone%20.MP3?dl=0

The web version which I sent before I will put in here also the link to it is https://www.dropbox.com/s/prpyiz7oc0bwquz/what%20i%20hear%20on%20the%20tvnz%20on%20demand%20page%20with%20nvda.mp3?dl=0


A friend also is going to sus it out with a apple version of the app.

Looking forwards to a good out come.

Gene nz

On 13/08/2019 2:20 PM, Christine Gilchrist (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
 
Hurrikennyandopo
Aug 14, 09:55 NZST
Hi Christine

It also affects a voice over user using the tv on demand app on there apple device.

I just heard back from a person on the atig list and she said it was usable when she first got her apple tv then about a year ago it changed and does the same as it does for the web version and the android version the same sort of problems.
That have been pointed out of the shows etc not been spoken out before you go into the show.

She basically said it would read the headings but nothing in the list under neath each section plus it included the A to Z section places where it refer to the show.

If you say picked a show not knowing what it was say criminal minds under the C section in the list it would not be spoken out but would when you went in to watch the show.

I am guessing it was read out correctly on the page where it mentions about the show, time etc but not the page with the list of shows before.

Gene nz







On 13/08/2019 2:20 PM, Christine Gilchrist (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
 
Hurrikennyandopo
Aug 14, 09:25 NZST
Hi Christine
In the first email that was sent I also mentioned about screen readers on a mobile phone.

In the case of a apple device you had to turn on voice over under app...settings...accessibility then turn on voice over and in the case of a android phone apps...settings...accessibility..then turn on talk back. In both cases they will change some of the gestures when testing.

I downloaded the tvnz on demand app for my android phone then signed into it.

When I got to the main page where the shows are it would read out the heading for each section then say list of say 43 It would repeat the next section and tell you what it was and then say list of say 30.

What the shows were underneath when you swiped was not spoken out and I got my sighted wife to have a look to see what was happening Ithink she said they were graphics saying the name of the show but the alt text was not said by the screen reader .
So I am guessing it was left out or there is some type of over lay the developers should know.
She said the focus was moving and she could see it move to the next item.


Also when you went into the section where it lists the shows from A to Z it would say the letter then list but none of the shows under A right through to Z

Yet if I say went to the letter B section then picked some thing under that section I could not hear then a show starting with the letter B would come up and say what it was the time it went for etc that side seems accessible as I got a couple of shows to watch to test out.

But I do not want to go into every show to see what it is as they will see when they test.

I am waiting for a apple user to get back to me but the person when I said about it on the web said it was not useable on the apple tv but must of been at one time.
I just want her to confirm her problems and if they are the same.

It seems what ever has affected the website does the same for the android app minus new season or what ever it was saying on the web version.

So it seems to be those sections that refer to the show where they are listed yet other sections as they will see are accessible.

Please can you make sure the developers get what is send in this email to add it to the desk top version.

Hoping to hear a good out come or from the developer to get it sorted out and hopefully a time line of when it will be sorted.

if i do not really hear any thing about it been looked at then I would believe they are not testing or looking at the problems.


Gene nz



On 13/08/2019 2:20 PM, Christine Gilchrist (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
 
Hurrikennyandopo
Aug 13, 14:41 NZST
Hi Christine

Hopefully when I replied it did not come across at having a go at you. I apologize if it sounded that way but guess it was the response.

The audio from what was recorded on the on demand web page will give them a better idea of what I hear if i want to watch a show.

It was going down the shows section both from off the main page like whats new and under the A to Z section. It used to say the name of the shows before you went into it to watch. Not sure what they have done.

Hopefully either hearing what I hear or even testing with the nvda screen reader they will know what I mean.

There is a reason for web standards. Hopefully they can get it sorted I would hate to go up the ladder more.

But I also want to make sure it is happening elsewhere on devices where people use a screen reader to get to content or watch it.

I can also give them the home phone number to contact me directly if needed.


Gene nz



On 13/08/2019 2:20 PM, Christine Gilchrist (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
Christine Gilchrist (help.TVNZ)
Aug 13, 14:20 NZST
Really sorry, I did read your email but typed the incorrect wording.   As mentioned I have passed on your message, sorry for my error.
 
Hurrikennyandopo
Aug 13, 14:00 NZST
Hi Christine

I do not have a hearing problem and do not use sub titles.

I am visually impaired and use a screen reader to navigate websites etc.

It does not mean because I am blind I can not watch video etc on line or tv shows etc. from online as long as material is labled correctly.


I have no problems using say net flix online, channel 3 on demand or choice on demand as content is labled correctly but not on the tvnz on  demand page.

I am going to get other people to check as well with a screenreader either on there phone or using a desk top computer.
I am going to attach or maybe add a link to a drop box file so you can hear what I hear when navigating the tvnz on demand section where the shows etc are.

it used to say the name of the show like flash or what ever then would say if it was a new season etc
Then you could go in and watch it. I really do not want to go into every new season to see what the show is first.

The drop box link is https://www.dropbox.com/s/prpyiz7oc0bwquz/what%20i%20hear%20on%20the%20tvnz%20on%20demand%20page%20with%20nvda.mp3?dl=0

It sounds like you do not know what I am talking about from your response. That is why I tried to send a message to the people who could look at it.
May be you hearing the audio of it as I go through some of the content you will know what I mean.

I have also attached it as a attattachment in this email.

Gene nz



On 13/08/2019 11:38 AM, Christine Gilchrist (help.TVNZ) wrote:
Attachment(s)
NVDA Certified Expert.png
what i hear on the tvnz on demand page with nvda.mp3
Christine Gilchrist (help.TVNZ)
Aug 13, 11:38 NZST

Hi Gene,

Thanks for writing to us and sharing your thoughts about the service for the hearing impaired with us.

We appreciate you taking the time to let us know about this - and I am sure it will be of great interest to the producers of our website.

The production team now has your email – if they want to pick up anything further, I’m sure they’ll be in touch.

Thanks again for contacting us - we really appreciate it.

Kind regards

Christine Gilchrist
TVNZ



 
Hurrikennyandopo
Aug 12, 19:32 NZST
RE: Items on your website not labelled correctly (eg need to hear the name of the new episode, or name of the new season rather than just hearing the words new episode or new season etcetera)
My name is Gene Gibson and I am visually impaired and use a screen reader called NVDA which can be found at the following website at http://www.nvaccess.org
It is a piece of adaptive technology that a visually impaired, blind, or dyslexic person might use on a computer or their smart phones.
If a screen reader is used on a smart phone, it might be either the Talkback screen reader (on an Android phone) or on an Apple phone it would be Voiceover. These are usually found under the settings/accessibility section and need to be turned on. There are also other screen readers that you can use on a computer or laptop or tablet. These are on the Windows operating system, the Apple operating system and the Android operating system.
For a desktop user, you would use the keyboard to interact with the web pages. You would use quick navigation keys in browse mode, along with some other keys on the keyboard. If you are using a mobile device with a screen reader, you would use gestures.
Your TV on demand section used to be easy to use and navigate with my screen reader - even to play shows etcetera. Pretty much everything was reported correctly as you moved through the pages. It was pretty much like using a web page.
I had a report from another screen reader user saying she was having problems with the TV on demand part of the website, so I decided to have a look to see what the problem was. She wanted to catch up on Shortland Street. I tested it with different browsers, all with the same results, and am also testing it with some other screen readers and going to get other people to look into it as well.
The following web page (even though it was written a while back) will give you an idea on how to test the TV on demand page with the NVDA screen reader - so that you can hear what I hear also. The link to this page is https://marcozehe.wordpress.com/articles/how-to-use-nvda-and-firefox-to-test-your-web-pages-for-accessibility/
Stuff to be fixed
As you navigated through the TV on demand page it would say the following. Some of the material was read out correctly but would not say what the new season was of? It would what the new season was about, but only after you went into it, but not before.
TVNZ OnDemand
We’ve rounded up the best of the best for you. Finding your favourite TVNZ shows and discovering new ones has never been easier. Watch your favourites whenever, wherever.
SHARE PAGE
Home/TVNZ OnDemand
My Favourites
NEWEPISODE
FULL SEASON…FULL SEASON…FULL SEASON…FULL SEASON
MOVIE…Next slide…
What's New…NEW SEASON…NEW SEASON…NEW SEASON…NEW SEASON…NEW SEASON…NEW SEASON
MOVIE…NEW SEASON…FULL SEASON…FULL SEASON…FULL SEASON…Next slide…Full Seasons
FULL SEASON
I am a proficient user of a screen reader so have no problems navigating a website unless I have stuff that has not been labled correctly on a website like graphics, buttons etcetera – as I am hearing on this site. The buttons seem to be ok, but the graphics are not labelled properly.
I was getting this read out as I went down the page. It seems as though they are not labled correctly so the screen reader does not know what it refers to for that episode or season.
You could at one time (which I went looking for) jump down through shows from A to Z and it would say what they are. When I do come across this section now, it says the letter but no shows under that letter. It used to say what shows were under all the letters but does not now.
What has been changed? Is the web developer not using alt text etcetera on the graphics that the screen reader needs to go by?
I do not really want to go through the whole demand section saying what has to be fixed.
I cannot give you feedback myself about the accessibility of the phone app as I have not tested it with my mobile phone with Talkback (to see if I get the same results as on the website). I am not using the app but believe that others are.
Even when I went to put in a complaint there was a captcha that I could not even pass. I tried quite a few times. This was with the audio captcha before I could submit it as a complaint.
I have to get my wife to do this for me as I cannot pass it. Is there a reason why it is there?
I am happy to send an audio file so you know what I am hearing now.
The TV3 on demand website works well with my screen reader, as does the choice on demand site! It is only this one that I am having problems with.
Looking forward to working with you to resolve this back to what it used to be when it was working correctly.
Gene Gibson
Best regards,
The TVNZ Team
 

 
--
Image NVDA
        certified expert
Check out my website for NVDA tutorials and other blindness related materials at http://www.accessibilitycentral.net

To find out which library networks in New Zealand have a copy of the NVDA screen reader on them and there library locations please go to http://www.accessibilitycentral.net/nz%20libraries%20with%20nvda.html
To find a NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.



On 27/08/2019 10:10 AM, Brian Vogel wrote:
On Mon, Aug 26, 2019 at 05:57 PM, Luke Davis wrote:
I hate to lay an RTFM on you, but very literally, have you read the manual?
Insert+n, h, and arrow until you hear "User manual", think it may be the first option.
Many things you don't currently understand will be explained well there, and we can help you better once you have that base of knowledge.
Well, Luke, I'm here to support you in this.

You have to have at least skimmed the fine manual, if not pored over it cover to cover, to obtain a base of knowledge first.  In the case of someone who's doing a screen reader to other screen reader transition, they're in a very good place to see direct parallels between screen readers A and B when reading the fine manual for B.

All screen readers have a built-in keyboard shortcut, generally under their main menu, help submenu, for things like the User Manual, Keyboard Shortcuts list, and the like.  One of the first things I teach is that these are present and how to access them.  You can often find an answer yourself, in seconds, by bringing up the appropriate reference document and doing a quick search.

It is not unreasonable to ask even newbies to something to do this first, after you are sure they know how to do it.   Asking a question on a list such as this imposes on the time of an awful lot of people, and even though we're all more than willing to help, it's generally considered good netiquette to have at least tried doing some legwork before turning to a list/group/forum.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 

--
Check out my website for NVDA tutorials and other blindness related materials at http://www.accessibilitycentral.net

To find out which library networks in New Zealand have a copy of the NVDA screen reader on them and there library locations please go to http://www.accessibilitycentral.net/nz%20libraries%20with%20nvda.html
To find a NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

On Mon, Aug 26, 2019 at 05:57 PM, Luke Davis wrote:
I hate to lay an RTFM on you, but very literally, have you read the manual?
Insert+n, h, and arrow until you hear "User manual", think it may be the first option.
Many things you don't currently understand will be explained well there, and we can help you better once you have that base of knowledge.
Well, Luke, I'm here to support you in this.

You have to have at least skimmed the fine manual, if not pored over it cover to cover, to obtain a base of knowledge first.  In the case of someone who's doing a screen reader to other screen reader transition, they're in a very good place to see direct parallels between screen readers A and B when reading the fine manual for B.

All screen readers have a built-in keyboard shortcut, generally under their main menu, help submenu, for things like the User Manual, Keyboard Shortcuts list, and the like.  One of the first things I teach is that these are present and how to access them.  You can often find an answer yourself, in seconds, by bringing up the appropriate reference document and doing a quick search.

It is not unreasonable to ask even newbies to something to do this first, after you are sure they know how to do it.   Asking a question on a list such as this imposes on the time of an awful lot of people, and even though we're all more than willing to help, it's generally considered good netiquette to have at least tried doing some legwork before turning to a list/group/forum.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 


Re: Outlook Bug When Scrolling Through Messages

Luke Davis
 

Kelby

If this has already been addressed, I apologize, but:

1. What version of Windows is running on that one computer? windows+r, type winver, press enter.
2. Is that different than what is running on your other computers?
3. Have you tried to use Outlook with all add-ons disabled, and what are the results? Insert+q, arrow to "restart with add-ons disabled". If you don't get the option, Insert+control+g, tab to "show exit options", press space then enter, then try insert+q again.
4. Have you tried the COM Registration Fixing Tool, from the NVDA Tools menu? you may have trouble with that, if they have locked out administrative mode on this computer, but it's worth a shot, and if you can't do it, have your IT staff do it; it is important to try that one.

Luke

On Mon, 26 Aug 2019, kelby carlson wrote:

I've continued to try everything I can think of to solve this issue. I
can somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this
computer (ad not even to Outlook 2016) but I can't for the life of me
figure out what it could be.


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

Mr. Ed,

         Screen readers, broadly speaking, all work similarly whether they use the same terminology or not.  I started off knowing JAWS and find NVDA an "easy transfer" or an easy secondary to learn and use.

         NVDA has the equivalent of the JAWS touch cursor, which I believe is object navigation if I'm not mistaken.  Someone will correct me if I'm not.

         I don't know what, precisely, you're asking with regard to NVDA having a cursor like the JAWS cursor (by which I believe you mean the virtual cursor, and all screen readers have an equivalent as it's the primary thing that most users are generally interacting with, particularly when web browsing).

         As I said to someone else earlier, and it's as true of JAWS as NVDA, I don't know of a single screen reader that does not have a "show the keyboard shortcuts" command built in to it, as all of us need to reference some of the ones we don't use frequently or when we're just learning.  In the case of NVDA, hitting the keyboard shortcut NVDA Key+N,H,Q  [NVDA main menu, help option,keystrokes quick reference suboption] will bring up the NVDA keyboard shortcuts document in your web browser for your searching pleasure.   There is so much crossover in terminology in JAWS and NVDA that doing a search on a term you know for one in the other often gets you straight to what you want to find.  If not, try a little guessing in your searches.  If that fails, ask here with one of the classic, "In JAWS, this is called/you do this this way, what is it called/how do you do same in NVDA?," type questions.  There will be plenty able to answer.

--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 


Re: Row/Column Header Reporting Won't Turn Off

Luke Davis
 

What version of NVDA are you using?
Can you email a log (at debug level) of what happens when you try to turn it off, and then read a table?

Is this the same computer that is having the Outlook problem?

Luke

On Mon, 26 Aug 2019, kelby carlson wrote:

When I go into the Document format settings dialogue box and attempt
to turn row/column headers reading off, it will still reading
row/column numbers in tables. How can I actually get this off?


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

Luke Davis
 

Mr. Ed

I hate to lay an RTFM on you, but very literally, have you read the manual?
Insert+n, h, and arrow until you hear "User manual", think it may be the first option.
Many things you don't currently understand will be explained well there, and we can help you better once you have that base of knowledge.
Not that you have to understand everything in the manual, of course, but knowing a general outline of what it contains will serve you well I think.

Luke

On Mon, 26 Aug 2019, Mr. Ed wrote:

Thanks for your answer. I am trying to figure out all the modes between Jaws and nvda. So does nvda have a touch cursor like Jaws? Does nvda have a cursor
like the Jaws cursor. If so what are the key strokes for nvda?
I looked in the shortcut list but I did not see them or know what they were.


Re: number of emails not spoken in outlook

Mr. Ed <pinky14@...>
 

Hi Richard,

Thanks for the info. I am a very new user of nvda and I am trying to figure out what workds in nvda and the different between Jaws and nvda.

Mr. Ed

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Richard Turner
Sent: Monday, August 26, 2019 3:56 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] number of emails not spoken in outlook

 

Sadly, that feature is not there.

Maybe someone will write an addon.

Later,

 

Richard

 

Always look out for #1, and be careful not to step in #2. 

 



On Aug 26, 2019, at 12:59 PM, Mr. Ed <pinky14@...> wrote:



Hi,

I am a new user to NVDA. I am using Outlook 2010 and when I arrow down my list of folders NVDA does not announce how many emails are in the folder. Is this an issue with nvda?

Mr. Ed


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

Mr. Ed <pinky14@...>
 

Hi Brian,

Thanks for your answer. I am trying to figure out all the modes between Jaws and nvda. So does nvda have a touch cursor like Jaws? Does nvda have a cursor like the Jaws cursor. If so what are the key strokes for nvda?

I looked in the shortcut list but I did not see them or know what they were.

Mr. Ed

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian Vogel
Sent: Monday, August 26, 2019 3:09 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

NVDA Focus mode is the equivalent of JAWS Forms mode

NVDA Browse mode is the equivalent of what I thought JAWS itself called Browse mode.

If you're not in a control where data entry is possible like a text edit box, radio button, etc. and are able to quick navigate from control to control using the single letter shortcuts or are able to use a screen reader search to find things you are in NVDA Browse mode.

Someone put me out of my misery and tell me what JAWS calls its equivalent if it's not also browse mode (as I suspect it isn't and I can't pull up that mode from memory for love nor money right now). 


--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 


Re: number of emails not spoken in outlook

Richard Turner <richardturner42@...>
 

Sadly, that feature is not there.
Maybe someone will write an addon.
Later,


Richard

Always look out for #1, and be careful not to step in #2. 


On Aug 26, 2019, at 12:59 PM, Mr. Ed <pinky14@...> wrote:



Hi,

I am a new user to NVDA. I am using Outlook 2010 and when I arrow down my list of folders NVDA does not announce how many emails are in the folder. Is this an issue with nvda?

Mr. Ed


Re: Nvda on Usb

Kevin Cussick
 

thanks, have seen it I still think it should put a folder called Nvda and just don't know why the devs are so against this.

On 26/08/2019 02:53, Quentin Christensen wrote:
There is an open issue on our tracker for this. https://github.com/nvaccess/nvda/issues/3113
  The current proposal there is to alert the user if the folder they have selected is not empty, which I think is a reasonable compromise. Feel free to comment on that issue if you have any new points to add there though.
On Sat, Aug 24, 2019 at 6:43 AM Kevin Cussick via Groups.Io <the.big.white.shepherd=googlemail.com@groups.io <mailto:googlemail.com@groups.io>> wrote:
Yes agreed,   and I just can't understand why the Nvda devs don't just
fix this.
On 23/08/2019 15:04, Brian Vogel wrote:
> On Thu, Aug 22, 2019 at 06:13 PM, Kevin Cussick wrote:
>
>     but I think Brian was maybe saying that nvda should buy
default make
>     a folder where ever you extract and buy default call it nvda.
>
> And it wasn't just me that has said this.
>
> "Portable copy makers" (I won't call them installers, because
they are
> NOT installing anything) had ought to, as a matter of practice,
create a
> dedicated folder, with a name that the end user would clearly
recognize
> as being "the home of the thing I just created a portable copy
of," in
> the location it's been told to place the portable copy.
 Expecting end
> users to do this housekeeping in this day and age just isn't gonna
> happen (and, in reality and as these two topics have shown, doesn't
> happen and hasn't happened in my observation in a very, very long
time).
>
> It's just so much cleaner and less confusing for the end user.
>
> --
>
> Brian *-*Windows 10 Pro, 64-Bit, Version 1903, Build 18362
>
> *The color of truth is grey.*
>
>             ~ André Gide
>
>
--
Quentin Christensen
Training and Support Manager
Web: www.nvaccess.org <http://www.nvaccess.org/>
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

g melconian
 

It depends on  the version of jaws.  some earlier versions  of jjaws wer referring to it as browse mode and the newer versions I think have dropped that  reference.i will have to  fire off my old pc an take  a look.   As I am primarily on mobile platforms lately and on chrome OS and so that  is why I seldom have that much need for jaws and the windows pc. 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Monday, August 26, 2019 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

And FYI, depending on the vintage of the reference, I'm finding results in web searches that refer to the mode of JAWS that's not Forms mode as Browse mode and Virtual mode.

I don't know when the change may have happened, but by the time I got involved with JAWS it was Browse/Forms [with the NVDA equivalents, respectively, Browse/Focus].
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 


Re: Outlook Bug When Scrolling Through Messages

kelby carlson
 

I am on a VPN at work; however, Outlook has the same issues when I am on this computer at home. I'm not sure about the PST file though.

On Aug 26, 2019, at 2:04 PM, erik burggraaf <erik@...> wrote:

Does this computer run off of a corporate intranet? I had a college laptop like this. It wasn't doing everything in the cloud, but it was making me log in to the college for authentication and things like windows update deployment.

Similarly, is your outlook PST file stored locally or on your company's server under your account?

If the .PST is stored locally, have you tried tools to repair it? Similarly, have you tried running tools to repair or clean the registry?

I'm just imagining outlook reading and writing to this corupt data file and having it bog down, or trying to read across the network and having severe latency issues.

Best,

Erik


On August 26, 2019 1:37:10 PM "kelby carlson" <kelbycarlson@...> wrote:

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson







--
Kelby Carlson








Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

And FYI, depending on the vintage of the reference, I'm finding results in web searches that refer to the mode of JAWS that's not Forms mode as Browse mode and Virtual mode.

I don't know when the change may have happened, but by the time I got involved with JAWS it was Browse/Forms [with the NVDA equivalents, respectively, Browse/Focus].
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 


Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

Nimer Jaber
 

So far as I know, they call it forms mode and virtual PC cursor/virtual navigation mode. I don't think I've heard of JAWS calling theirs "browse mode". 


On Mon, Aug 26, 2019 at 1:19 PM Brian Vogel <britechguy@...> wrote:
On Mon, Aug 26, 2019 at 04:11 PM, Nimer Jaber wrote:
They call it virtual PC cursor.
Really?   My distinct memory is that JAWS described two distinct modes just like NVDA does.   In fact I recall when "automatic switching to forms mode" was introduced when you landed in/on a control.   I would have sworn that there was a one-word name for the mode that is not JAWS Forms mode.

I am aware of the virtual cursor, but that's a separate issue.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 



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Re: The new microsoft edge chromium based browser troubles with nvda not going to browse mode

 

On Mon, Aug 26, 2019 at 04:11 PM, Nimer Jaber wrote:
They call it virtual PC cursor.
Really?   My distinct memory is that JAWS described two distinct modes just like NVDA does.   In fact I recall when "automatic switching to forms mode" was introduced when you landed in/on a control.   I would have sworn that there was a one-word name for the mode that is not JAWS Forms mode.

I am aware of the virtual cursor, but that's a separate issue.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide