Hi Gene Having Laptop keyboard layout selected does not preclude the use of Insert key as the NVDA modifier key it Just enables the use of the Caps lock key as a Modifier Key and re-assigns the key co

Hi Joseph and list On Friday I was able to re-contact my client to continue troubleshooting this issue. At that time I was able to use team viewer to remote into his system. During this contact and ac

Hi Vlad Thanks for the advice it is appreciated. I did not ask which voice he is using but do recall hearing it in the background during the phone call and I don’t think it was a vocalizer voice, I th

Hi Gene Thank you for your time and suggestion, I will contact the client and try this suggestion. I am familiar with the process of restarting with addons disabled. Many thanks Eric Hofman

Hi Joseph Thank you so much the warm welcome and for taking the time to assist with this issue. · I have confirmed with the client that they were using the “Down arrow key” as opposed to the NUMPAD “d

Hi All I have a client who is using the latest version of NVDA on a Windows 10 Laptop with Office 2016. The client is reasonably proficient with using NVDA and reports that when attempting to use the