Hi Rose-Marie Is your Outlook configured to auto-archive? Check your folder list and see if there is a level 0 folder containing archived messages. Cheers Chris

Hi Nevzat Glad you got it sorted. You obviously have admin privilidges as you were able to install software, so as Sarah says, It must have been a glitch with your machine, possibly as a result of the

Nevzat Did you install Jaws yourself using the same account? Cheers Chris

Nevzat If that's the case, it should already have the shortcut key set-up. Does jaws start when you press control+alt+j? Cheers Chris

Hi Nevzat If the desktop icon was correctly created, the "Start in" field will be filled in already. You just need to tab to the next field which is the shortcut key, then just press the letter you wa

Hi Nevzat Only an administrator account can change a standard account to an administrator account. That is why I asked if there are any other accounts on the computer. If there are no other accounts,

Hi Nevzat I would have thought you should be able to assign shortcuts as these are personal to your account and don't affect other users, so should not require admin priviledges. If you are using a wo

Hi Dave Have you got the windows 10 app essentials add-on installed in NVDA? Try downloading and installing it and see if you ccan read the controls in Settings. Cheers Chris

Hi Brian Agreed, but you can also add many of the commands listed in the ribbons to the QAT as well. Press the applications key when located on a ribbon item and the first item in the context menu is

Hi There is an important bit missing in the instructions for creating shortcuts... 13. ARROW down to Create Shortcut, then press ENTER. Should read ... 13. Press applications key or shift+f10, arrow d

The alt+numrow 2 is not a file explorer shortcut to create a new folder. It’s a shortcut to the second item on the QAT (Quick Access Toolbar) and as this is user configurable, it could be anything. In

Hi Microsoft now own Skype so the app version ships with Windows 10. If you press windows+r and type shell:appsfolder, this will list all apps on your machine. Press the letter s to jump down to apps

Michael Below are some instructions I wrote some time ago regarding getting NVDA to link up with JAB. NVDA is a 32-bit program and needs to use the 32-bit access bridge. To check if NVDA is using the

Hi Michael Is the 32-bit JAB installed and being used by NVDA? Is NVDA not working at all with your software or is it working but not very well? Cheers Chris

Hi Giles File explorer can be configured to open the “This PC” window when using the Windows +e command. Cheers Chris

Hi I have Office 2007 and to navigate ribbons after moving directly to a using alt+r for instance, I use tab and shift+tab to move through the menu items. Some menu items contain multiple choices whic

Hi I don't know what version of Windows you are using, I'm using W10 and there is an app called Volume Mixer where you can set volume/balance/mute values for in my case Speakers, NVDA and System sound

Task Manager and Task Scheduler are two different things, not to be confused. Cheers Chris

It depends what you are using it for as to what is "best". You can get more human sounding voices which are good for reading text and you can have electronic sounding voices which are much more respon

Hi Glad you got it sorted. If you launch Chrome from a desktop shortcut, you can press Alt+Enter on the shortcut which will open the properties window, tab down to the 'Run' control, select maximised