|
Hi all,
I was wondering if someone could help troubleshoot an issue with the windows version of the kindle reader? I am posting on behalf of a friend.
Recently, my friend was having some issues with this thing, and couldn't actually read any books normally. Long story short, I sent said friend a portable copy of my NVDA installation, which seemed to have fixed the issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas on what it could be, as I use the kindle reader too and I never had any issues at all. Restarting NVDA or the kindle program haven't fixed the issue, and the current book in question has already been read successfully so we do know it is supported. The only large difference I can think of is my friend using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
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|
|
Are they getting any kind of error message or can they give any information about exactly what is happening (or not happening) and where everything is not working please?
If they can recreate the issue and then get a copy of the log to send us that might help shed light on what is happening - they (or you) can email it to me at info@... and I'll have a look.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...> wrote: Hi all,
I was wondering if someone could help troubleshoot an issue with the windows version of the kindle reader? I am posting on behalf of a friend.
Recently, my friend was having some issues with this thing, and couldn't actually read any books normally. Long story short, I sent said friend a portable copy of my NVDA installation, which seemed to have fixed the issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas on what it could be, as I use the kindle reader too and I never had any issues at all. Restarting NVDA or the kindle program haven't fixed the issue, and the current book in question has already been read successfully so we do know it is supported. The only large difference I can think of is my friend using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
-- Quentin Christensen
Training and Support Manager
|
|
|
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
toggle quoted message
Show quoted text
On 2/7/18, Quentin Christensen <quentin@...> wrote: Are they getting any kind of error message or can they give any information
about exactly what is happening (or not happening) and where everything is
not working please?
If they can recreate the issue and then get a copy of the log to send us
that might help shed light on what is happening - they (or you) can email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen I
get 7 open issues, none of which seem to match the information you've given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10 and
broadly said they couldn't get books to read. They did advise that when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one avenue to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...> wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a friend.
Recently, my friend was having some issues with this thing, and couldn't
actually read any books normally. Long story short, I sent said friend a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the issue,
and
the current book in question has already been read successfully so we do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
It is definitely a book which is accessible? Not all Kindle titles are. You did say it was but always worth double checking. The other questions was, is the other user in Browse mode? NVDA should go into Browse mode automatically, but if for some reason it isn't, you can toggle between browse and focus modes with NVDA+spacebar (note if you do this on a web page, it will not automatically change modes again on that page, even when entering or leaving forms as it normally would. Once you leave the page it will go back to its regular settings).
Regards
Quentin.
On Thu, Feb 8, 2018 at 1:42 PM, ryan chou <ryan.chou1997@...> wrote: Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen < quentin@...> wrote:
> Are they getting any kind of error message or can they give any information
> about exactly what is happening (or not happening) and where everything is
> not working please?
>
> If they can recreate the issue and then get a copy of the log to send us
> that might help shed light on what is happening - they (or you) can email
> it to me at info@... and I'll have a look.
>
> Just looking through our issues, if I search for Kindle:
> https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen I
> get 7 open issues, none of which seem to match the information you've given
> so far. There is one closed issue:
> https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10 and
> broadly said they couldn't get books to read. They did advise that when
> they uninstalled Kindle, cleared their library and reinstalled Kindle
> everything worked. While a bit annoying, that's potentially one avenue to
> try to resolve it.
>
> Kind regards
>
> Quentin.
>
> On Wed, Feb 7, 2018 at 12:28 PM, ryan chou < ryan.chou1997@...> wrote:
>
>> Hi all,
>> I was wondering if someone could help troubleshoot an issue with the
>> windows version of the kindle reader? I am posting on behalf of a friend.
>> Recently, my friend was having some issues with this thing, and couldn't
>> actually read any books normally. Long story short, I sent said friend a
>> portable copy of my NVDA installation, which seemed to have fixed the
>> issue, and they were able to read books normally in browse mode.
>> However as of today, apparently the issue is back, and I have no ideas on
>> what it could be, as I use the kindle reader too and I never had any
>> issues
>> at all. Restarting NVDA or the kindle program haven't fixed the issue,
>> and
>> the current book in question has already been read successfully so we do
>> know it is supported. The only large difference I can think of is my
>> friend
>> using windows 7, and me being on 10.
>> Any help would be greatly appreciated.
>> Thanks.
>>
>>
>>
>
>
> --
> Quentin Christensen
> Training and Support Manager
>
> Official NVDA Training modules and expert certification now available:
> http://www.nvaccess.org/shop/
>
> www.nvaccess.org
> Facebook: http://www.facebook.com/NVAccess
> Twitter: @NVAccess
>
-- Quentin Christensen
Training and Support Manager
|
|
|
Yup, the book in question pre first fix was definitely accessible, I
downloaded it myself to check and could read fine.
During our remote session I did think of toggling browse mode
manually, didn't work unfortunately.
toggle quoted message
Show quoted text
On 2/7/18, Quentin Christensen <quentin@...> wrote: It is definitely a book which is accessible? Not all Kindle titles are.
You did say it was but always worth double checking.
The other questions was, is the other user in Browse mode? NVDA should go
into Browse mode automatically, but if for some reason it isn't, you can
toggle between browse and focus modes with NVDA+spacebar (note if you do
this on a web page, it will not automatically change modes again on that
page, even when entering or leaving forms as it normally would. Once you
leave the page it will go back to its regular settings).
Regards
Quentin.
On Thu, Feb 8, 2018 at 1:42 PM, ryan chou <ryan.chou1997@...> wrote:
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any information
about exactly what is happening (or not happening) and where everything is
not working please?
If they can recreate the issue and then get a copy of the log to send
us
that might help shed light on what is happening - they (or you) can
email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen
I
get 7 open issues, none of which seem to match the information you've given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10 and
broadly said they couldn't get books to read. They did advise that
when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one avenue to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...> wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a
friend.
Recently, my friend was having some issues with this thing, and
couldn't
actually read any books normally. Long story short, I sent said friend
a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas
on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the issue,
and
the current book in question has already been read successfully so we
do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
Hello Ryan,
Sorry for chiming in here. I've only just seen this, and wonder whether your friend has the latest Kindle for Pc version.
I have an older version on my netbook, and tehe newest on this machine. If I download my Kindle books on the netbook, I get a non-navigable version, pretty much like the older format Amazon used to have.
If I re-download the same title on this machine, with the latest Kindle version, I get a navigable version (hope the word "navigable" isn't made up... lol!).
This, of course, provided the title does have both versions available.
Usually, the newer format comes as a folder, while the older one comes as three single files, which include the azw file.
hth,
Ciao,
Ollie
toggle quoted message
Show quoted text
Il 08/02/2018 03:42, ryan chou ha scritto: Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any information
about exactly what is happening (or not happening) and where everything is
not working please?
If they can recreate the issue and then get a copy of the log to send us
that might help shed light on what is happening - they (or you) can email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen I
get 7 open issues, none of which seem to match the information you've given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10 and
broadly said they couldn't get books to read. They did advise that when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one avenue to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...> wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a friend.
Recently, my friend was having some issues with this thing, and couldn't
actually read any books normally. Long story short, I sent said friend a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the issue,
and
the current book in question has already been read successfully so we do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
In theory my friend should have the latest version, I sent the
installer straight from the website. Although they did used to have an
older version of the program, like way, way out of date... so maybe
the problem's being caused from some left over data that wasn't
overwritten? First thing though I think will probably be to try the
reinstalling after clearing everything out.
Thanks.
toggle quoted message
Show quoted text
On 2/8/18, Mallard <mallard@...> wrote: Hello Ryan,
Sorry for chiming in here. I've only just seen this, and wonder whether
your friend has the latest Kindle for Pc version.
I have an older version on my netbook, and tehe newest on this machine.
If I download my Kindle books on the netbook, I get a non-navigable
version, pretty much like the older format Amazon used to have.
If I re-download the same title on this machine, with the latest Kindle
version, I get a navigable version (hope the word "navigable" isn't made
up... lol!).
This, of course, provided the title does have both versions available.
Usually, the newer format comes as a folder, while the older one comes
as three single files, which include the azw file.
hth,
Ciao,
Ollie
Il 08/02/2018 03:42, ryan chou ha scritto:
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any
information
about exactly what is happening (or not happening) and where everything
is
not working please?
If they can recreate the issue and then get a copy of the log to send us
that might help shed light on what is happening - they (or you) can
email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen I
get 7 open issues, none of which seem to match the information you've
given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10
and
broadly said they couldn't get books to read. They did advise that when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one avenue
to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...>
wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a
friend.
Recently, my friend was having some issues with this thing, and
couldn't
actually read any books normally. Long story short, I sent said friend
a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas
on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the issue,
and
the current book in question has already been read successfully so we
do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
Hello Ryan,
Ask your friend do re-download the book, with the new installer you sent, and see if the option is available from the menu. If it is, it means he's got the old version of the book, downloaded with the rpevious version of Kindle for Pc, and he should obtain a newer format.
Feel free to contact me off-list at
mallard@...
if you feel I can be of further help.
Ciao,
Ollie
toggle quoted message
Show quoted text
Il 08/02/2018 16:47, ryan chou ha scritto: In theory my friend should have the latest version, I sent the
installer straight from the website. Although they did used to have an
older version of the program, like way, way out of date... so maybe
the problem's being caused from some left over data that wasn't
overwritten? First thing though I think will probably be to try the
reinstalling after clearing everything out.
Thanks.
On 2/8/18, Mallard <mallard@...> wrote:
Hello Ryan,
Sorry for chiming in here. I've only just seen this, and wonder whether
your friend has the latest Kindle for Pc version.
I have an older version on my netbook, and tehe newest on this machine.
If I download my Kindle books on the netbook, I get a non-navigable
version, pretty much like the older format Amazon used to have.
If I re-download the same title on this machine, with the latest Kindle
version, I get a navigable version (hope the word "navigable" isn't made
up... lol!).
This, of course, provided the title does have both versions available.
Usually, the newer format comes as a folder, while the older one comes
as three single files, which include the azw file.
hth,
Ciao,
Ollie
Il 08/02/2018 03:42, ryan chou ha scritto:
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any
information
about exactly what is happening (or not happening) and where everything
is
not working please?
If they can recreate the issue and then get a copy of the log to send us
that might help shed light on what is happening - they (or you) can
email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen I
get 7 open issues, none of which seem to match the information you've
given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows 10
and
broadly said they couldn't get books to read. They did advise that when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one avenue
to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...>
wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a
friend.
Recently, my friend was having some issues with this thing, and
couldn't
actually read any books normally. Long story short, I sent said friend
a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no ideas
on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the issue,
and
the current book in question has already been read successfully so we
do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
Quick update. Apparently the uninstalling, removing all the data left
and reinstalling didn't work out for this particular case, not sure
what else there is to try though, as we've established through trial
that it isn't NVDA itself any more, or the book attempting to be read.
toggle quoted message
Show quoted text
On 2/8/18, Mallard <mallard@...> wrote: Hello Ryan,
Ask your friend do re-download the book, with the new installer you
sent, and see if the option is available from the menu. If it is, it
means he's got the old version of the book, downloaded with the rpevious
version of Kindle for Pc, and he should obtain a newer format.
Feel free to contact me off-list at
mallard@...
if you feel I can be of further help.
Ciao,
Ollie
Il 08/02/2018 16:47, ryan chou ha scritto:
In theory my friend should have the latest version, I sent the
installer straight from the website. Although they did used to have an
older version of the program, like way, way out of date... so maybe
the problem's being caused from some left over data that wasn't
overwritten? First thing though I think will probably be to try the
reinstalling after clearing everything out.
Thanks.
On 2/8/18, Mallard <mallard@...> wrote:
Hello Ryan,
Sorry for chiming in here. I've only just seen this, and wonder whether
your friend has the latest Kindle for Pc version.
I have an older version on my netbook, and tehe newest on this machine.
If I download my Kindle books on the netbook, I get a non-navigable
version, pretty much like the older format Amazon used to have.
If I re-download the same title on this machine, with the latest Kindle
version, I get a navigable version (hope the word "navigable" isn't made
up... lol!).
This, of course, provided the title does have both versions available.
Usually, the newer format comes as a folder, while the older one comes
as three single files, which include the azw file.
hth,
Ciao,
Ollie
Il 08/02/2018 03:42, ryan chou ha scritto:
Thanks, I'll get my friend to try doing that and see if it works.
As to the problem, it's pretty much that issue exactly. When I remoted
in, the best I can get is that the book opens fine, you can even read
perfectly fine using the review keys, but you can't just normally
navigate using browse mode or say all.
Thanks for your assistance.
On 2/7/18, Quentin Christensen <quentin@...> wrote:
Are they getting any kind of error message or can they give any
information
about exactly what is happening (or not happening) and where
everything
is
not working please?
If they can recreate the issue and then get a copy of the log to send
us
that might help shed light on what is happening - they (or you) can
email
it to me at info@... and I'll have a look.
Just looking through our issues, if I search for Kindle:
https://github.com/nvaccess/nvda/issues?q=is%3Aissue+kindle+is%3Aopen
I
get 7 open issues, none of which seem to match the information you've
given
so far. There is one closed issue:
https://github.com/nvaccess/nvda/issues/7661 The user was on Windows
10
and
broadly said they couldn't get books to read. They did advise that
when
they uninstalled Kindle, cleared their library and reinstalled Kindle
everything worked. While a bit annoying, that's potentially one
avenue
to
try to resolve it.
Kind regards
Quentin.
On Wed, Feb 7, 2018 at 12:28 PM, ryan chou <ryan.chou1997@...>
wrote:
Hi all,
I was wondering if someone could help troubleshoot an issue with the
windows version of the kindle reader? I am posting on behalf of a
friend.
Recently, my friend was having some issues with this thing, and
couldn't
actually read any books normally. Long story short, I sent said
friend
a
portable copy of my NVDA installation, which seemed to have fixed the
issue, and they were able to read books normally in browse mode.
However as of today, apparently the issue is back, and I have no
ideas
on
what it could be, as I use the kindle reader too and I never had any
issues
at all. Restarting NVDA or the kindle program haven't fixed the
issue,
and
the current book in question has already been read successfully so we
do
know it is supported. The only large difference I can think of is my
friend
using windows 7, and me being on 10.
Any help would be greatly appreciated.
Thanks.
--
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/
www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
|
|
|
