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NVDA still freezing, don't know what the deal is
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Sharni-Lee Ward
I've mentioned this before, but it's been weeks and I don't know if I
got any more useful help after Joseph said to submit a log entry. Which given the nature of my problem, I doubt would work. Since I got my Braille Display in February, NVDA has frozen with alarming regularity. It hasn't been like previous experiences of the phenomenon either. I used to occasionally have NVDA freeze, but I could restart the screen reader with alt+ctrl+n. With this situation, I can't. NVDA completely stops working. It says nothing. The Braille display's display remains frozen on whatever was last spoken. I can't restart NVDA, and sometimes can't even shut down the computer without sighted help. That's the only way to get things working again—shut down and restart the computer. I used to only experience this soon after startup, especially when I tried to activate the snapshot with the experimental UEB table in it, but now I'm having it happen after the computer's been going for a while, and it happens on both the normal installation and the brltbl snapshot. Just now, I had it happen while I was writing in a document. I was typing merrily away when NVDA stopped reporting letters and the Braille Display, when I checked it, was only displaying the first two words I'd typed on that line. This is getting seriously annoying both for me and my mother, who is my carer. I don't know what's causing this problem but I have a horrible feeling it's to do with my Focus 40 Blue, as it didn't happen before I got it. Can anyone shed some light on this? I want it to stop so my writing and other activities don't keep getting interrupted. |
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Sharni-Lee Ward
It just happened again, again while I was writing. My mother came to
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help me again and tried to save my work. Word wouldn't respond. She tried to exit NVDA mannually, but it wouldn't allow her to do that. She scanned NVDA with Microsoft Security Essentials but nothing came up. I'm now using the computer without my Braille Display. I don't understand why it's doing this to me, but I can't think of any other culprit. It's brand new. We bought it in February and I've barely used it, partly because of this issue and partly because of the MUD I've been playing. But I've had it plugged into my computer via USB almost constantly since I got it and installed the driver. The computer usually starts up with it plugged in. Please, someone, help! I want to solve this problem as soon as possible! I've had about enough of this and I don't want to sacrifice my Braille Display just because this is happening! On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote:
I've mentioned this before, but it's been weeks and I don't know if I |
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Rui Fontes
Hello!
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What version of Windows? What version of MS Office? What version of NVDA? The Focus Blue is conected via USB or Bluetooth? What Braille table are you using? Can you send a NVDA log file? Rui -----Mensagem Original----- De: Sharni-Lee Ward Data: segunda-feira, 2 de maio de 2016 00:00 Para: nvda@nvda.groups.io Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is It just happened again, again while I was writing. My mother came to help me again and tried to save my work. Word wouldn't respond. She tried to exit NVDA mannually, but it wouldn't allow her to do that. She scanned NVDA with Microsoft Security Essentials but nothing came up. I'm now using the computer without my Braille Display. I don't understand why it's doing this to me, but I can't think of any other culprit. It's brand new. We bought it in February and I've barely used it, partly because of this issue and partly because of the MUD I've been playing. But I've had it plugged into my computer via USB almost constantly since I got it and installed the driver. The computer usually starts up with it plugged in. Please, someone, help! I want to solve this problem as soon as possible! I've had about enough of this and I don't want to sacrifice my Braille Display just because this is happening! On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote:
I've mentioned this before, but it's been weeks and I don't know if I |
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Gene
I'm not sure from your message what is
occurring. You say that NVDA is freezing but you also appear to state that
Microsoft Word froze as well. Does the program you are working in freeze
along with NVDA? Are other programs still running? Why not run
narrator and shut down NVDA using task manager and see if that allows things to
return to normal. If you want to use the Braille display before a solution
is found, we need to try to determine how to deal with the problem so you can
continue to do what you were doing without losing material.
Gene ----- Original Message -----
From: Rui Fontes
Sent: Sunday, May 01, 2016 6:07 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is What version of Windows? What version of MS Office? What version of NVDA? The Focus Blue is conected via USB or Bluetooth? What Braille table are you using? Can you send a NVDA log file? Rui -----Mensagem Original----- De: Sharni-Lee Ward Data: segunda-feira, 2 de maio de 2016 00:00 Para: nvda@nvda.groups.io Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is It just happened again, again while I was writing. My mother came to help me again and tried to save my work. Word wouldn't respond. She tried to exit NVDA mannually, but it wouldn't allow her to do that. She scanned NVDA with Microsoft Security Essentials but nothing came up. I'm now using the computer without my Braille Display. I don't understand why it's doing this to me, but I can't think of any other culprit. It's brand new. We bought it in February and I've barely used it, partly because of this issue and partly because of the MUD I've been playing. But I've had it plugged into my computer via USB almost constantly since I got it and installed the driver. The computer usually starts up with it plugged in. Please, someone, help! I want to solve this problem as soon as possible! I've had about enough of this and I don't want to sacrifice my Braille Display just because this is happening! On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote: > I've mentioned this before, but it's been weeks and I don't know if I > got any more useful help after Joseph said to submit a log entry. Which > given the nature of my problem, I doubt would work. > > > Since I got my Braille Display in February, NVDA has frozen with > alarming regularity. It hasn't been like previous experiences of the > phenomenon either. I used to occasionally have NVDA freeze, but I could > restart the screen reader with alt+ctrl+n. With this situation, I can't. > NVDA completely stops working. It says nothing. The Braille display's > display remains frozen on whatever was last spoken. I can't restart > NVDA, and sometimes can't even shut down the computer without sighted > help. That's the only way to get things working again-shut down and > restart the computer. I used to only experience this soon after startup, > especially when I tried to activate the snapshot with the experimental > UEB table in it, but now I'm having it happen after the computer's been > going for a while, and it happens on both the normal installation and > the brltbl snapshot. Just now, I had it happen while I was writing in a > document. I was typing merrily away when NVDA stopped reporting letters > and the Braille Display, when I checked it, was only displaying the > first two words I'd typed on that line. > > > This is getting seriously annoying both for me and my mother, who is my > carer. I don't know what's causing this problem but I have a horrible > feeling it's to do with my Focus 40 Blue, as it didn't happen before I > got it. Can anyone shed some light on this? I want it to stop so my > writing and other activities don't keep getting interrupted. > > > > |
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Sharni-Lee Ward
Hi,
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Windows 7, Ms word 2013 (although it doesn't always happen in Word. It just did the last two times), NVDA 2016.1, the display is connected via USB and I'm using the Unified English Grade 2 table for output and the Unified 8 Dot table for input (unless I use the snapshot, because then I use the experimental Unified table for output because it has improvements that make reading easier for me). I can't send an NVDA log file because NVDA isn't working when this problem occurs and it only shows a log of the current session when I open the log viewer. If there's a way to retrieve a previous log from somewhere, I'd love to hear it. On 2/05/2016 9:07 AM, Rui Fontes wrote:
Hello! |
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Andre Fisher
You can do that.
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1. Open the Run dialog (Windows+R). 2. Type %Temp% in the edit box and press Enter. 3. Press n until you hear nvda-old.log and open it. 4. You can copy the text to an email message and send it here. On 5/1/16, Sharni-Lee Ward <sharni-lee.ward@...> wrote:
Hi, |
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Sharni-Lee Ward
Hi,
Yes, NVDA freezes, and during the last two times this happened, Word froze as well. Other things worked but my mother had to navigate the computer because I could hear nothing. This is, however, not the only time this has happened. I've had to deal with
this frequently over the last couple of months, and sometimes it was something as simple as activating the snapshot and changing the Braille Output table from Unified English to the English Unified Experimental table that would trigger this. I used to use
the Braille Display to read my Bible every day when I first got on the computer. I have had to forego that practice because setting up the snapshot just after startup almost always necessitated a restart of my computer.
How can I activate Narrator without having speech to begin with? If there's a key command, I'd love to know it. On 2/05/2016 9:15 AM, Gene wrote:
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Sharni-Lee Ward
Okay, I got the log entry! Here is what it says.
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INFO - __main__ (06:55:25): Starting NVDA INFO - core.main (06:55:38): Config dir: C:\Users\pc\AppData\Roaming\nvda INFO - core.main (06:55:38): NVDA version 2016.1 INFO - core.main (06:55:38): Using Windows version 6.1.7601 service pack 1 workstation INFO - core.main (06:55:38): Using Python version 2.7.11 (v2.7.11:6d1b6a68f775, Dec 5 2015, 20:32:19) [MSC v.1500 32 bit (Intel)] INFO - core.main (06:55:38): Using comtypes version 0.6.2 INFO - external:synthDrivers.ptenglish.SynthDriver.__init__ (06:56:00): Using eSpeak version 1.48.03 04.Mar.14 INFO - synthDriverHandler.setSynth (06:56:03): Loaded synthDriver ptenglish INFO - core.main (06:56:04): Using wx version 3.0.2.0 msw (classic) INFO - braille.initialize (06:56:04): Using liblouis version 2.6.5 INFO - braille.BrailleHandler.setDisplayByName (06:56:04): Loaded braille display driver freedomScientific, current display has 40 cells. INFO - brailleInput.initialize (06:56:04): Braille input initialized INFO - core.main (06:56:08): NVDA initialized ERROR - queueHandler.flushQueue (07:37:52): Error in func _handleUpdate from eventQueue Traceback (most recent call last): File "queueHandler.pyo", line 50, in flushQueue File "virtualBuffers\__init__.pyo", line 674, in _handleUpdate File "braille.pyo", line 1643, in handleUpdate File "braille.pyo", line 904, in update File "textInfos\offsets.pyo", line 346, in expand File "virtualBuffers\__init__.pyo", line 314, in _getUnitOffsets File "textInfos\offsets.pyo", line 328, in _getUnitOffsets File "virtualBuffers\__init__.pyo", line 256, in _getParagraphOffsets WindowsError: [Error 1775] A null context handle was passed from the client to the host during a remote procedure call INFO - core.onEndSession (08:44:56): Windows session ending On 2/05/2016 9:36 AM, Andre Fisher wrote:
You can do that. |
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Rui Fontes
What experimental Braille table is that? In what Snapshot it is included?
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Rui -----Mensagem Original----- De: Sharni-Lee Ward Data: segunda-feira, 2 de maio de 2016 00:37 Para: nvda@nvda.groups.io Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is Hi, Yes, NVDA freezes, and during the last two times this happened, Word froze as well. Other things worked but my mother had to navigate the computer because I could hear nothing. This is, however, not the only time this has happened. I've had to deal with this frequently over the last couple of months, and sometimes it was something as simple as activating the snapshot and changing the Braille Output table from Unified English to the English Unified Experimental table that would trigger this. I used to use the Braille Display to read my Bible every day when I first got on the computer. I have had to forego that practice because setting up the snapshot just after startup almost always necessitated a restart of my computer. How can I activate Narrator without having speech to begin with? If there's a key command, I'd love to know it. On 2/05/2016 9:15 AM, Gene wrote:
I'm not sure from your message what is occurring. You say that NVDA is freezing but you also appear to state that Microsoft Word froze as well. Does the program you are working in freeze along with NVDA? Are other programs still running? Why not run narrator and shut down NVDA using task manager and see if that allows things to return to normal. If you want to use the Braille display before a solution is found, we need to try to determine how to deal with the problem so you can continue to do what you were doing without losing material. Gene ----- Original Message ----- From: Rui Fontes Sent: Sunday, May 01, 2016 6:07 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA still freezing, don't know what the deal is Hello! What version of Windows? What version of MS Office? What version of NVDA? The Focus Blue is conected via USB or Bluetooth? What Braille table are you using? Can you send a NVDA log file? Rui -----Mensagem Original----- De: Sharni-Lee Ward Data: segunda-feira, 2 de maio de 2016 00:00 Para: nvda@nvda.groups.io Assunto: Re: [nvda] NVDA still freezing, don't know what the deal is It just happened again, again while I was writing. My mother came to help me again and tried to save my work. Word wouldn't respond. She tried to exit NVDA mannually, but it wouldn't allow her to do that. She scanned NVDA with Microsoft Security Essentials but nothing came up. I'm now using the computer without my Braille Display. I don't understand why it's doing this to me, but I can't think of any other culprit. It's brand new. We bought it in February and I've barely used it, partly because of this issue and partly because of the MUD I've been playing. But I've had it plugged into my computer via USB almost constantly since I got it and installed the driver. The computer usually starts up with it plugged in. Please, someone, help! I want to solve this problem as soon as possible! I've had about enough of this and I don't want to sacrifice my Braille Display just because this is happening! On 2/05/2016 7:10 AM, Sharni-Lee Ward wrote: I've mentioned this before, but it's been weeks and I don't know if I |
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Sharni-Lee Ward
Hi,
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In a recent snapshot I downloaded (in early March, I believe it was) there were new experimental Braille tables added that were an improvement on the UEB table currently in the official release of NVDA. I used that table to read Braille as it includes several contractions that aren't in the default UEB table and more accurately reflects format changes, among other things. The log I just sent, however, was made with the official NVDA. On 2/05/2016 9:45 AM, Rui Fontes wrote:
What experimental Braille table is that? In what Snapshot it is included? |
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Gene
Hold the Windows key ant type r while holding
it. Wait a moment for the run dialog to open. Type the word narrator
and press enter.
Gene
From: Sharni-Lee Ward
Sent: Sunday, May 01, 2016 6:37 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is Hi, Yes, NVDA freezes, and during the last two times this happened, Word froze as
well. Other things worked but my mother had to navigate the computer because I
could hear nothing. This is, however, not the only time this has happened. I've
had to deal with this frequently over the last couple of months, and sometimes
it was something as simple as activating the snapshot and changing the Braille
Output table from Unified English to the English Unified Experimental table that
would trigger this. I used to use the Braille Display to read my Bible every day
when I first got on the computer. I have had to forego that practice because
setting up the snapshot just after startup almost always necessitated a restart
of my computer. How can I activate Narrator without having speech to begin with? If there's a
key command, I'd love to know it. On 2/05/2016 9:15 AM, Gene wrote:
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Hi Sharni,
I have a similar problem but my log entries are different and my freezing occurs mainly in outlook 2016. Regardless, this is what I do to recover from it without sighted assistance. 1. Hit windows key +l or ctrl+alt+ddel. It depends on whichever key combination works. 2. I get to the login screen. 3. I can then tab to the shutdown button and power off or restart the computer. OS=Windows 10 NVDA 2016.1 Pranav |
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Sharni-Lee Ward
Hi,
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Yes, but you have Windows 10. I have 7. So I didn't botch the installation or something? That's my biggest fear right now, that I somehow botched something when I was setting up my Braille Display. On 2/05/2016 10:44 AM, Pranav Lal wrote:
Hi Sharni, |
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Gene
But you are still rebooting and losing any work you
haven't saved if you are working on something. When a screen-reader
freezes, it is important to know what to do that may allow you to continue
without rebooting. Perhaps this should be a topic for a session at the
next NVDA con. and perhaps it should be a subject for a tutorial and be
included in the new written guide.
It is important to know how to
try to run another screen-reader and how to use the task manager to shut down
NvDA if you can't restart it using the NVDA short cut command and then try
running it again.
Gene
From: Pranav Lal
Sent: Sunday, May 01, 2016 7:44 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is I have a similar problem but my log entries are different and my freezing occurs mainly in outlook 2016. Regardless, this is what I do to recover from it without sighted assistance. 1. Hit windows key +l or ctrl+alt+ddel. It depends on whichever key combination works. 2. I get to the login screen. 3. I can then tab to the shutdown button and power off or restart the computer. OS=Windows 10 NVDA 2016.1 Pranav |
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Gene
If you botched it, you would probably have far more
problems than just freezes. You can always reinstall it,.
Gene ----- Original Message -----
From: Sharni-Lee Ward
Sent: Sunday, May 01, 2016 7:50 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is Yes, but you have Windows 10. I have 7. So I didn't botch the installation or something? That's my biggest fear right now, that I somehow botched something when I was setting up my Braille Display. On 2/05/2016 10:44 AM, Pranav Lal wrote: > Hi Sharni, > > I have a similar problem but my log entries are different and my freezing occurs mainly in outlook 2016. Regardless, this is what I do to recover from it without sighted assistance. > 1. Hit windows key +l or ctrl+alt+ddel. It depends on whichever key combination works. > 2. I get to the login screen. > 3. I can then tab to the shutdown button and power off or restart the computer. > > OS=Windows 10 > NVDA 2016.1 > Pranav > > > > |
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Gene
Also, if the log isn't helpful, you can get
information using the Reliability history utility. I haven't used it for a
long time and I would have to look at it again to provide details. Others
might know as well. Depending on what people can learn from the log, that
may or may not be necessary.
Gene From: Gene
Sent: Sunday, May 01, 2016 8:00 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is If you botched it, you would probably have far more
problems than just freezes. You can always reinstall it,.
Gene
----- Original Message -----
From: Sharni-Lee Ward
Sent: Sunday, May 01, 2016 7:50 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is Yes, but you have Windows 10. I have 7. So I didn't botch the installation or something? That's my biggest fear right now, that I somehow botched something when I was setting up my Braille Display. On 2/05/2016 10:44 AM, Pranav Lal wrote: > Hi Sharni, > > I have a similar problem but my log entries are different and my freezing occurs mainly in outlook 2016. Regardless, this is what I do to recover from it without sighted assistance. > 1. Hit windows key +l or ctrl+alt+ddel. It depends on whichever key combination works. > 2. I get to the login screen. > 3. I can then tab to the shutdown button and power off or restart the computer. > > OS=Windows 10 > NVDA 2016.1 > Pranav > > > > |
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Rob
Sharni-Lee Ward <sharni-lee.ward@...> wrote:
NVDA completely stops working. It says nothing. The Braille display'sThere is a way to get around this, but it is kind of a pain. Here is how. 1. Create another user account on your computer and give it admin rights. 2. The problem with the freeze is caused by LibLouis, not your braille display; it would freeze upno matter what display you have. 3. Next time it freezes, press windows+l 4. Press alt+w for switch user 5. Hit right arrow to land on the user you created 6. Press enter and type its password 7. Press control+shift+delete to land in task manager. Do not start NVDA, because it might freeze again. 8. Hit control+tab to land in the processes list 9. Type the letters nv to land on the nvda.exe process. Press alt+e, alt+y to terminate it. 10. Press windows+l, alt+w to return to your previous windows session. Your user should be the first one in the list; press enter on it and type your password. 11. Restart NVDA. if it freezes once more, repeat the previous steps. It will not always freeze. This is a random event. 12. Once NVDA has successfully started, go into The NVDA menu with NVDA+n 13. Go to braille settings by pressing the letters p and r. Select no braille and press enter. 14. Go back into the NVDA menu and press s for save configuration. 15. Return, once more, to the NVDA menu and press p for preferences and then enter on general settings. Untick the box that says "save configuration on exit." 16. Now, when you start NVDA, you will have no braille. You will have to select your Focus 40 manually on each start. NVDA will not usually freeze if you select a display while it is running. It has always been the case--for me, anyway--that it freezes during startup and a braille display is automatically selected. I hope this helps. |
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Helga Schreiber
Hi, This is Helga. How are you? I use JAWS my friend! And I heard that the Focus 40 Blue braille display only works with JAWS 11 and newer. Do you have JAWS? Have you tried testing your display with JAWS besides NVDA? I'm still learning in working NVDA but JAWS can help as well! Hope to hear form you soon! Perhaps there is a way to make you rdisplay work with NVDA. But i don't know that yet! Thanks and God bless! Helga Schreiber Member of National Federation of the Blind and Florida Association of Blind Students. Member of the International Networkers Team (INT). Independent Entrepreneur of the Company 4Life Research. Phone: (561) 706-5950 Email: helga.schreiber26@... Skype: helga.schreiber26 4Life Website: http://helgaschreiber.my4life.com/1/default.aspx INT Website: http://int4life.com/ "For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life." John 3:16 Sent from my iPhone 6S running IOS 9.3.1 On May 1, 2016, at 7:00 PM, Sharni-Lee Ward <sharni-lee.ward@...> wrote:
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Gene
Why wouldn't my workaround accomplish the same end
but more easily. I don't know this, but I expect that Narrator can be
run. If so, you should be able to stay in the same account and use task
manager with Narrator to close NVDA.
Gene ----- Original Message -----
From: Rob
Sent: Sunday, May 01, 2016 8:13 PM
Subject: Re: [nvda] NVDA still freezing, don't know what the deal
is > NVDA completely stops working. It says nothing. The Braille display's > display remains frozen on whatever was last spoken. There is a way to get around this, but it is kind of a pain. Here is how. 1. Create another user account on your computer and give it admin rights. 2. The problem with the freeze is caused by LibLouis, not your braille display; it would freeze upno matter what display you have. 3. Next time it freezes, press windows+l 4. Press alt+w for switch user 5. Hit right arrow to land on the user you created 6. Press enter and type its password 7. Press control+shift+delete to land in task manager. Do not start NVDA, because it might freeze again. 8. Hit control+tab to land in the processes list 9. Type the letters nv to land on the nvda.exe process. Press alt+e, alt+y to terminate it. 10. Press windows+l, alt+w to return to your previous windows session. Your user should be the first one in the list; press enter on it and type your password. 11. Restart NVDA. if it freezes once more, repeat the previous steps. It will not always freeze. This is a random event. 12. Once NVDA has successfully started, go into The NVDA menu with NVDA+n 13. Go to braille settings by pressing the letters p and r. Select no braille and press enter. 14. Go back into the NVDA menu and press s for save configuration. 15. Return, once more, to the NVDA menu and press p for preferences and then enter on general settings. Untick the box that says "save configuration on exit." 16. Now, when you start NVDA, you will have no braille. You will have to select your Focus 40 manually on each start. NVDA will not usually freeze if you select a display while it is running. It has always been the case--for me, anyway--that it freezes during startup and a braille display is automatically selected. I hope this helps. |
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Rob
Gene <gsasner@...> wrote:
Why wouldn't my workaround accomplish the same end but more easily.Because most of the keyboard is frozen when this freeze happens. The only thing that works is the windows key and some function keys. |
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