NVDA 2018.1 freezes when editing an Excel worksheet


Suzy
 

hello,

 

My name is Suzy, and this is my first post. Since updating to 2018.1, NVDA has not worked well with Excel 2016. It runs smoothly for a while. Then it FREEZES. The trigger seems to be editing text in a cell. (Note: The freeze may happen right away or after several minutes of work.)

The scenario is as follows:

Open an existing workbook. (It can be large or small, and it can be an xlsx file or a csv file.)

Begin navigating through a sheet and editing cells. The text can be  changed by overwriting the text in the cell, using F2, or deleting the existing text before entering new information.)

Press Enter, Tab or Down Arrow to leav the newly edited cell; NVDA will not speak the text. Furthermore, NVDA refuses to speak at all for some time.

Standard Windows commands will continue to work as expected, so the workbook can be saved and closed. (Note: Sometimes Excel will not close completely.)

If the PC is left alone for a few moments, NVDA recovers on its own. Frequently, I've resorted to restarting the computer.

This problem is quite annoying. I have multiple workbooks, and I am teaching myself how to use the sumproduct formula. I cannot trust NVDA in its current state.

Below are some additional notes.

My PC is a Lenovo Yoga with an I5 processor and 8 gigs of ram.

Windows 10 and Office 365 are up-to-date.

Sometimes I have a Baum VU20 attached via USB. This is especially true, when I am working with formulas In Excel. The freeze also occurs, if braille entry is being used.

NVDA 2018.1 was initially installed using the standard update process. After discovering the issue, I uninstalled NVDA and reinstalled it.

I have also tried to work around the freeze by switching from sapi5 voices to One Core voices. I don’t know if this was worth the trouble, since I’m using David either way. I didn’t know about One Core voices until late last week.

I have an edited log, but it is quite lengthy. I left all the initializing NVDA information, and all of the information concerning Excel, since there appears to be numerous errors prior to the freeze.

I am not new to NVDA, but I am new to this list. I need some instruction as to what to do now.

Any assistance would be appreciated.

Suzy

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 12:11 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Well, this happens from time to time and has for the past few versions.  Since it is I will include the log snippit in this posting.  This happens most often when I press the windows key while in Thunderbird but I have seen it in other apps as well.

 

The log is attached.

 

Dan Beaver

 

On 3/30/2018 11:35 AM, Joseph Lee wrote:

Hi,

Usually restarting NVDA should sort this out. If this happens again, please do send the log fragment to the forum so we can find out what went wrong (although I have an idea as to what, but just want to make sure).

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 8:32 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Ok, I figured out how to find the logs.

 

It looks like it is happening because of a UIA error. 

 

Should I turn off anything to stop this?  Not sure how to approach this one.

 

Dan Beaver

 

On 3/30/2018 9:34 AM, Dan Beaver wrote:

Hi,

 

I am having a problem and thought I'd see if I could get a log of it.  The problem is that often if I am in Thunderbird or another app and I press the windows key NVDA seems to crash.  I have to restart it.

 

I can see how to get to the  current execution log but not the log from the execution when the crash happened.  How do I find this?

 

thanks.

 

Dan Beaver

 

 


Quentin Christensen
 

Hi Suzy,

I'd be interested to look over the log, although the group I think has stripped the attachment.  You can either paste it into the body of a message or send it to me offlist at info@....

Kind regards

Quentin.

On Tue, Apr 3, 2018 at 2:55 AM, Suzy <blind_avenger@...> wrote:

hello,

 

My name is Suzy, and this is my first post. Since updating to 2018.1, NVDA has not worked well with Excel 2016. It runs smoothly for a while. Then it FREEZES. The trigger seems to be editing text in a cell. (Note: The freeze may happen right away or after several minutes of work.)

The scenario is as follows:

Open an existing workbook. (It can be large or small, and it can be an xlsx file or a csv file.)

Begin navigating through a sheet and editing cells. The text can be  changed by overwriting the text in the cell, using F2, or deleting the existing text before entering new information.)

Press Enter, Tab or Down Arrow to leav the newly edited cell; NVDA will not speak the text. Furthermore, NVDA refuses to speak at all for some time.

Standard Windows commands will continue to work as expected, so the workbook can be saved and closed. (Note: Sometimes Excel will not close completely.)

If the PC is left alone for a few moments, NVDA recovers on its own. Frequently, I've resorted to restarting the computer.

This problem is quite annoying. I have multiple workbooks, and I am teaching myself how to use the sumproduct formula. I cannot trust NVDA in its current state.

Below are some additional notes.

My PC is a Lenovo Yoga with an I5 processor and 8 gigs of ram.

Windows 10 and Office 365 are up-to-date.

Sometimes I have a Baum VU20 attached via USB. This is especially true, when I am working with formulas In Excel. The freeze also occurs, if braille entry is being used.

NVDA 2018.1 was initially installed using the standard update process. After discovering the issue, I uninstalled NVDA and reinstalled it.

I have also tried to work around the freeze by switching from sapi5 voices to One Core voices. I don’t know if this was worth the trouble, since I’m using David either way. I didn’t know about One Core voices until late last week.

I have an edited log, but it is quite lengthy. I left all the initializing NVDA information, and all of the information concerning Excel, since there appears to be numerous errors prior to the freeze.

I am not new to NVDA, but I am new to this list. I need some instruction as to what to do now.

Any assistance would be appreciated.

Suzy

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 12:11 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Well, this happens from time to time and has for the past few versions.  Since it is I will include the log snippit in this posting.  This happens most often when I press the windows key while in Thunderbird but I have seen it in other apps as well.

 

The log is attached.

 

Dan Beaver

 

On 3/30/2018 11:35 AM, Joseph Lee wrote:

Hi,

Usually restarting NVDA should sort this out. If this happens again, please do send the log fragment to the forum so we can find out what went wrong (although I have an idea as to what, but just want to make sure).

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 8:32 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Ok, I figured out how to find the logs.

 

It looks like it is happening because of a UIA error. 

 

Should I turn off anything to stop this?  Not sure how to approach this one.

 

Dan Beaver

 

On 3/30/2018 9:34 AM, Dan Beaver wrote:

Hi,

 

I am having a problem and thought I'd see if I could get a log of it.  The problem is that often if I am in Thunderbird or another app and I press the windows key NVDA seems to crash.  I have to restart it.

 

I can see how to get to the  current execution log but not the log from the execution when the crash happened.  How do I find this?

 

thanks.

 

Dan Beaver

 

 




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Suzy
 

I posted my original message yesterday, hoping to get some direction as to what to do, since I cannot currently use Excel. Therefore, I cannot reconcile my bank account or perform other tasks that require the use of my Excel worksheets.

Until now, I’ve used NVDA and only had minor problems that could be resolved with a restart of NVDA or the PC. The only other screen reader I have available to me is Narrator, and using it in Excel is time-consuming and annoying.

Thanks to Google, I’ve learned that problems with NVDA are reported at gethub.com. I even found an issue that resembles what I described yesterday completely by accident. However, I do not know the proper protocol for commenting on issues or reporting a new one on that site.

If anyone is interested, the issue number is #8097.

Right now, all I want to do is uninstall nvda 2018.1 and reinstall nvda 2017.4. Hopefully, no scraps from the update will keep me from working in Excel. However, I cannot locate the 2017.4 file on my drives, and I don’t see a way to do it from the NVAccess site. All I see is the 2018.1 files.

So, once again, I am asking for instructions or suggestions.

Would someone please help me.

Thanks.

Suzy

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Suzy
Sent: Monday, April 2, 2018 11:56 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA 2018.1 freezes when editing an Excel worksheet

 

hello,

 

My name is Suzy, and this is my first post. Since updating to 2018.1, NVDA has not worked well with Excel 2016. It runs smoothly for a while. Then it FREEZES. The trigger seems to be editing text in a cell. (Note: The freeze may happen right away or after several minutes of work.)

The scenario is as follows:

Open an existing workbook. (It can be large or small, and it can be an xlsx file or a csv file.)

Begin navigating through a sheet and editing cells. The text can be  changed by overwriting the text in the cell, using F2, or deleting the existing text before entering new information.)

Press Enter, Tab or Down Arrow to leav the newly edited cell; NVDA will not speak the text. Furthermore, NVDA refuses to speak at all for some time.

Standard Windows commands will continue to work as expected, so the workbook can be saved and closed. (Note: Sometimes Excel will not close completely.)

If the PC is left alone for a few moments, NVDA recovers on its own. Frequently, I've resorted to restarting the computer.

This problem is quite annoying. I have multiple workbooks, and I am teaching myself how to use the sumproduct formula. I cannot trust NVDA in its current state.

Below are some additional notes.

My PC is a Lenovo Yoga with an I5 processor and 8 gigs of ram.

Windows 10 and Office 365 are up-to-date.

Sometimes I have a Baum VU20 attached via USB. This is especially true, when I am working with formulas In Excel. The freeze also occurs, if braille entry is being used.

NVDA 2018.1 was initially installed using the standard update process. After discovering the issue, I uninstalled NVDA and reinstalled it.

I have also tried to work around the freeze by switching from sapi5 voices to One Core voices. I don’t know if this was worth the trouble, since I’m using David either way. I didn’t know about One Core voices until late last week.

I have an edited log, but it is quite lengthy. I left all the initializing NVDA information, and all of the information concerning Excel, since there appears to be numerous errors prior to the freeze.

I am not new to NVDA, but I am new to this list. I need some instruction as to what to do now.

Any assistance would be appreciated.

Suzy

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 12:11 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Well, this happens from time to time and has for the past few versions.  Since it is I will include the log snippit in this posting.  This happens most often when I press the windows key while in Thunderbird but I have seen it in other apps as well.

 

The log is attached.

 

Dan Beaver

 

On 3/30/2018 11:35 AM, Joseph Lee wrote:

Hi,

Usually restarting NVDA should sort this out. If this happens again, please do send the log fragment to the forum so we can find out what went wrong (although I have an idea as to what, but just want to make sure).

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 8:32 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Ok, I figured out how to find the logs.

 

It looks like it is happening because of a UIA error. 

 

Should I turn off anything to stop this?  Not sure how to approach this one.

 

Dan Beaver

 

On 3/30/2018 9:34 AM, Dan Beaver wrote:

Hi,

 

I am having a problem and thought I'd see if I could get a log of it.  The problem is that often if I am in Thunderbird or another app and I press the windows key NVDA seems to crash.  I have to restart it.

 

I can see how to get to the  current execution log but not the log from the execution when the crash happened.  How do I find this?

 

thanks.

 

Dan Beaver

 

 


Ralf Kefferpuetz
 

Hi Suzy:

 

I run Win10, NVDA 2018.1.1 and Office 2016 and I have no problems with Excel 2016. I use Excel all the day with complex and large workbooks, but no problem at all.

Here is the link to the NVDA 2017.4 release:

https://www.dropbox.com/s/n6kdctq86gcpedl/nvda_2017.4.exe?dl=0

I would try to install it in a portable version first to check if your excel runs better.

 

Best regards,

   Ralf

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Suzy
Sent: Dienstag, 3. April 2018 23:29
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA 2018.1 freezes when editing an Excel worksheet

 

I posted my original message yesterday, hoping to get some direction as to what to do, since I cannot currently use Excel. Therefore, I cannot reconcile my bank account or perform other tasks that require the use of my Excel worksheets.

Until now, I’ve used NVDA and only had minor problems that could be resolved with a restart of NVDA or the PC. The only other screen reader I have available to me is Narrator, and using it in Excel is time-consuming and annoying.

Thanks to Google, I’ve learned that problems with NVDA are reported at gethub.com. I even found an issue that resembles what I described yesterday completely by accident. However, I do not know the proper protocol for commenting on issues or reporting a new one on that site.

If anyone is interested, the issue number is #8097.

Right now, all I want to do is uninstall nvda 2018.1 and reinstall nvda 2017.4. Hopefully, no scraps from the update will keep me from working in Excel. However, I cannot locate the 2017.4 file on my drives, and I don’t see a way to do it from the NVAccess site. All I see is the 2018.1 files.

So, once again, I am asking for instructions or suggestions.

Would someone please help me.

Thanks.

Suzy

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Suzy
Sent: Monday, April 2, 2018 11:56 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA 2018.1 freezes when editing an Excel worksheet

 

hello,

 

My name is Suzy, and this is my first post. Since updating to 2018.1, NVDA has not worked well with Excel 2016. It runs smoothly for a while. Then it FREEZES. The trigger seems to be editing text in a cell. (Note: The freeze may happen right away or after several minutes of work.)

The scenario is as follows:

Open an existing workbook. (It can be large or small, and it can be an xlsx file or a csv file.)

Begin navigating through a sheet and editing cells. The text can be  changed by overwriting the text in the cell, using F2, or deleting the existing text before entering new information.)

Press Enter, Tab or Down Arrow to leav the newly edited cell; NVDA will not speak the text. Furthermore, NVDA refuses to speak at all for some time.

Standard Windows commands will continue to work as expected, so the workbook can be saved and closed. (Note: Sometimes Excel will not close completely.)

If the PC is left alone for a few moments, NVDA recovers on its own. Frequently, I've resorted to restarting the computer.

This problem is quite annoying. I have multiple workbooks, and I am teaching myself how to use the sumproduct formula. I cannot trust NVDA in its current state.

Below are some additional notes.

My PC is a Lenovo Yoga with an I5 processor and 8 gigs of ram.

Windows 10 and Office 365 are up-to-date.

Sometimes I have a Baum VU20 attached via USB. This is especially true, when I am working with formulas In Excel. The freeze also occurs, if braille entry is being used.

NVDA 2018.1 was initially installed using the standard update process. After discovering the issue, I uninstalled NVDA and reinstalled it.

I have also tried to work around the freeze by switching from sapi5 voices to One Core voices. I don’t know if this was worth the trouble, since I’m using David either way. I didn’t know about One Core voices until late last week.

I have an edited log, but it is quite lengthy. I left all the initializing NVDA information, and all of the information concerning Excel, since there appears to be numerous errors prior to the freeze.

I am not new to NVDA, but I am new to this list. I need some instruction as to what to do now.

Any assistance would be appreciated.

Suzy

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 12:11 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Well, this happens from time to time and has for the past few versions.  Since it is I will include the log snippit in this posting.  This happens most often when I press the windows key while in Thunderbird but I have seen it in other apps as well.

 

The log is attached.

 

Dan Beaver

 

On 3/30/2018 11:35 AM, Joseph Lee wrote:

Hi,

Usually restarting NVDA should sort this out. If this happens again, please do send the log fragment to the forum so we can find out what went wrong (although I have an idea as to what, but just want to make sure).

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Dan Beaver
Sent: Friday, March 30, 2018 8:32 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA log from previous execution

 

Ok, I figured out how to find the logs.

 

It looks like it is happening because of a UIA error. 

 

Should I turn off anything to stop this?  Not sure how to approach this one.

 

Dan Beaver

 

On 3/30/2018 9:34 AM, Dan Beaver wrote:

Hi,

 

I am having a problem and thought I'd see if I could get a log of it.  The problem is that often if I am in Thunderbird or another app and I press the windows key NVDA seems to crash.  I have to restart it.

 

I can see how to get to the  current execution log but not the log from the execution when the crash happened.  How do I find this?

 

thanks.

 

Dan Beaver

 

 


Giles Turnbull
 

Hi Suzy,

I experience this too and, like you, Excel starts off fine and then will freeze up after finishing entering text into one of the cells. For me there is a kind-of workaround.

When I type into a cell and then nothing responds, I move away to another program, Mozilla for example, then go Alt Tab back to Excel and the sheet responds to key presses / typing again. That doesn't mean it won't freeze up again after entering the next cell data, requiring another Alt Tab move away from Excel and then back to Excel again.

I hve not been able to figure out what causes this, and why, once it has started responding properly again, it works fine for a few more entries and then ties up again. Sometimes it seems to occur when Excel auto-formats something like a date, but tonight my date inputs are all working fine.

I'll pay more attention when I do some more work (I've a couple of edits I need to make this evening and a couple more entries I need to add, so if any of those freeze Excel I'll take more notes).

I'm using Excel 2016 on Win10 and with NVDA 2018.1

Giles


Pranav Lal
 

Hi Suzy,

 

Go Excel’s advanced options and disable hardware acceleration. This may help.

 

Pranav